Punkcases Avis 

I wouldn't even give this company a 1 star , shocking ! Ordered a phone case they charged me for 4 , never received the phone cases from 8th May 22 , emails going back and too but refusing to understand that I can't send them back as never received them in the first place , it states shipping fee £1.99 but got a bill from parcel force for £118+.
Do not buy from this company as website is wrong informed

Bought a phone charger case from this company with a UK email address. Item was sent from USA, but didn't take too long to arrive. However, I paid £41.98 for this item, believing it was somehow better than my previous one. When it arrived, it was completely identical to the poor quality one I had bought from a different supplier for £29.99. They just had a different branding on it. I hope I won't need to return this one as well. They sent me an email asking for a review and when I tried to leave a 3 star review, the system repeatedly failed to let me leave a review. Great way to filter out reviews less than 4 stars.

They kept sending me promotional emails and despite me unsubscribing months ago, I am still getting them. Very poor company. Updated 20th Sept.

AWFUL company to deal with! Ordered a phone case, they sent me the wrong case, I sent it back for an exchange and they then REFUSED to refund the return postage!

I've had an ongoing battle because of THEIR mistake, I've lost money and paid for THEIR MISTAKE because they can't get a simple order right. They just send you any case they want, don't even bother sending the exact case you purchased!

Cost me almost £10 to return the case they sent wrongly, the order in total was only £14.97!!!!!!

Also, their website ends in ".co.uk" but they ARE NOT a UK company, they're based in the US!

I WILL NEVER buy from this company again! AVOID AT ALL COSTS, THEY ARE A NIGHTMARE TO DEAL WITH!
TERRIBLE customer service and WILL NOT take responsibility when they get your order wrong!

Seems a scam , waited a couple of weeks for a metal robust case that I paid for. Got delivered a plastic poor one. Emailed them and they offered me 20% off or I could mail it back to them. Heard nothing since, definitely do not use them !!!!!!!

I ordered on the UK website 11 days ago, "first class delivery" they said on the website.
The item has been shipped for the USA, they now tell me it can 2 to 6 WEEKS for delivery, DHL who has shipped it do not update regularly on the tracking number. So the customer cannot actually track anything, and Punkcase.co.uk seem to see that as acceptable.
Trustpilot allows me add a photo, so I haven't since the item still hasn't been delivered
Oh yes, if you wish to return, we have to send back to the USA at our cost. Guaranteed no returns then.
Just APPALLING.
PLEASE DO NOT BUY FROM THIS COMPANY IF OUTSIDE OF THE USA.

Similar to others , wrong item sent multiple automated responses to my emails eventually offered 10% discount to keep wrong item or return at my cost which I did but had to send proof 3 times to eventually get a refund of the item . 2 months of determination on principle and annoyance for a £14 refund keep well clear !
I can recommend Burga cases though stylish strong cases and excellent service !

Ordered a S22 Ultra case for my phone. Delivery took over 5 weeks but was worth the wait.
The case I've got is military grade and it lives up to its grading. I've had it in very dusty area and it's protected my phone 100%.
Even took it under water in the sea and it did its job.
I needed additional fingerprint sticky labels. I contacted PunkCase who sent some out free of charge.
I'm very impressed with the case and their services, even though I've had to wait.
Highly recommended them

Ordered a phone case on 2nd April and paid £14.97 (including delivery) never recieved the item, after several emails chasing the item was informed it takes upto 6 weeks as comes from the US. Still no item or refund after they keep telling me to wait 10days. This was in the 16th May and now they don't even reply to any emails and still no refund. SAVE YOUR MONEY AND USE A DIFFERENT COMPANY. Never had such rubbish customer service.

Doggy company and shame on Google let this kind of company got permission to have an account.

Do not use these people burn you money, at least you will enjoy the flames

They sent the wrong case which cost me £11.55 and £2 for postage, their response is we can discount you on another case or you can get a refund after you pay for postage, so it cost £11.55 for case then £2 for postage and now its cost another £4.20 to return all because they sent the wrong item. Meaning I'm £17.75 worse of and your answer is, buy another and pay again for case and postage. They also have no customer service besides 1 email in 2 weeks and the response i got was rude an disinterested.

Scam! Sent the wrong (a cheaper) phone case. Then, instead of refunding said they could give 20% off or i could seal the case back up in the envelope "with a note" and write on it "return to sender" to get back to the USA. Really?! How about sending the correct item or giving a full refund for their mess up? Other reviews suggest this is a common thing they do. Also, there are only 5* reviews on their website.. if you submit a negative review, it doesn't show up. So, very misleading!

To be honest hopeless, ordered a case in December 21, just got a glass screen protector,, not a good one in May.
Still trying to get it right , avoid at a cost unless you want to waste you money

Ordered from their UK website, product marked as in stock. 3 and a half weeks later and the case still has not arrived. On investigation it transpires the goods are shipped from the US and can take up to 6 weeks. Not much use if you want to protect your expensive phone immediately.

I will not order from them again.

As with lots of people, I wish I read reviews first.
I didn't realise (no info anywhere to suggest) they are based in Brooklyn US.
Ordered a case for a new phone ideally needed it immediately, over 2 weeks later, nothing. Tracking ID through DHL just says 'in transit' and hasn't changed (I suspected a scam straight away, but the site appears genuine)
Emailed them no response.
Currently trying to claim the money back through my bank.

Sent wrong colour and stopped working after 2 months

I continue in vain trying to get a refund from Punkcase UK actually based in the USA they refuse to accept that they sent a cheaper product and when pressed suggest I post the rubbish case back to them in the USA and mark it return to sender rather that a return post paid label .
Please do not deal with this bunch of scammers

Well in my case I think either would be easier to crawl through the eye of a needle or enter heaven on rainbow rollerboots than trying to precure a refund out of this company.

Ok so first things first, the "UK" is misleading at best. This company is very much US. I don't think delivering to the UK gives you the ability to stick UK in the name. I didn't spot this. My bad. I also ordered the wrong item. My bad..... when it eventually arrived that is! I mean it was a race between finding Narnia and receiving this item.

So this was ordered sometime in November a couple of weeks before a birthday on the 21st. Item received early December. Then the refund process started. The email quoted in the website didn't work. I then had to message, but was directed back to email.... Smooooth. They asked for an RMA number, no idea what that is. They asked for an order number. I'd deleted the original email.... Again, my bad. I messaged to let them know I didn't have an order number, the eventual response asked me for my order number. I was then asked for it again after I reminded them there I was informing them I didn't have it. Customer service 101..... read the message.

It took a minimum of 3 or so days to respond to each message. I had to chase several times for a response. I'm polite by nature but was disappointed with their very basic typo laden messages. Every message was like this.

It took me from the 8th Dec until the 12 Jan to get an order number. Magically managed to get the elusive RMA number that same day. Victory!

Item was posted shortly after. They received it in February it seems, I chased them and they asked for a tracking a short couple of days later. Once they received it they then asked if I wanted a refund or exchange... Oh refund please! Within a week I got it. 3 months trying to get this sorted. Refund received in march... Historically lots of things have happened in the time its return to get the refund so perhaps this delayed things? Nothing excuses poor customer service though especially through email/messages where that little extra can make such a difference. I've gone through childbirth but this was a more painful process.

I have one lasting question, what is an RMA number?

So I’ve been refunded with no explanation and PunkCase UK has bumped me for the shipping charge @ £1.99.
I guess I’ve been PUNKED :-(((
Ouch..!!!
No good reviews there then.
Try somewhere else for your iPhone battery case these guys are rubbish.

Chris