Punkcases Avis 

I’m aware there are some poor reviews, however I ordered a case for a samsung on the 4/1/22 it arrived today 14/1/22 it is for the phone i ordered it for fits well and the delivery didn’t take long so my experience is completely different to these poor reviews.

Unfortunately, I didn't read the other reviews, so I'm here to tell a similar tale.

I had to wait 5-6 weeks for delivery to the UK, only for the wrong case to arrive (right phone size, wrong style).

They offered 20% off a replacement order, or a refund if I sent the case back to them in NY at my own cost.

This is against UK consumer rights (which, as they have a UK-registered website with a UK-registered business they should obey), but when you point this out, you get ghosted.

Avoid this business.

I bought a note 9 battery case with a 'lifetime' guarantee. It lasted 1 year before it failed but attempts to get it replaced under the guarantee failed despite promises and several email exchanges and nothing ever arrived. This company spends lots of effort selling its products but rather less it seems on customer service. SHOCKING and for me, never again as I won't deal with companies that don't honour their promises and there are options as other companies offer similar products. Shame as this review could so easily have been avoided and they were warned they would get a negative review if they did honour their promises.

Again wish I had read the reviews waiting over a month for items!!!! Will not reply to my emails etc that’s £103:00 down the drain
As my mother in law used to say
‘Education costs money’

I wish I’d read these comments before. Exactly the same experience. Wrong item sent. From US , not UK. Took 6 wks to arrive and was incorrect when arrived. Multiple emails. 20% off offered . Won’t send you a return label. Just say mark it as return to sender. As if it would make it to Brooklyn US from UK that way ! DO NOT PURCHASE FROM THEM

Zero stars.
It has been well over a month and my item has not arrived, nor do they reply to any of my emails. They are based in the US and not the UK as adveryised. Wasted money. Do not use these scammers.

Its a Scam....bought a expensive products...got a very cheap alternative wrong products...asked why? I have been told to send back the products with my own cost to US.. then, they will only refund me £5 instead of £19 i paid... never buy from outside UK provider if you can...

No case .been waiting 9weeks. Wouldnt trust this website

Wrong item and responding back. Wasting and useless company. Big thiefs and cheaters. Please dont buy🙏

Another dreadful scam company like Fitbitstraps….please avoid and don’t waste your money.
I noticed that whilst waiting for this order, I had a couple of scam delivery messages…a coincidence, I think not.
The company is based in the USA despite the Co.uk address, send cheap rubbish out from China and charge you for the privilege. My case broke within 3 weeks….there was no response from the company when I asked for a refund.

I seriously regret not checking here for reviews first.

SCAM WEBSITE! DO NOT USE!

They take your money, send you some cheap case you didn't order. Then don't offer a refund or to send correct item. Its an endless dispute with no resolve.

Additionally, despite calling themselves Punkcase UK (and having a co.uk website), they are not UK based at all. They are based in the US. This is deceiving.

I wish I had read all these reviews before parting with my money!
I too believed PunkCase was a UK based company. Once my order was placed I saw that the items were to be dispatched from the USA. I knew I would be waiting a while for delivery. I ordered a PowerBank battery pack and a waterproof phone pouch. Eventually the parcel arrived. The Customs Declaration on the package stated that both items were enclosed. The PowerBank was not. I contacted customer services and received an automated response offering to send again or refund. I requested a refund and here the challenge begins. After stating I wanted a refund, I was offered to keep the item (which I hadn't received) and get a 25% discount. I contacted them again to inform them of the confusion and received an apology and you guessed it, a 25% discount refund on the item I have not received.
Clearly to appear legitimate they take your money, partially fulfil your order, but fail to send all your items.
AVOID THIS COMPANY!

Please avoid this company as they are scammers. You won’t get whatever you will order. American based company and there is no once you can contact with. They are fraudsters please avoid please avoid you will loose your hard earned money if you order anything from them. Please avoid

I first found punkcase after Google search . Came up as a British email and address. Purchased case for Galaxy S22 ultra and still waiting for delivery. Have contacted them via email and asked for my money back. They have refused saying it can take 4 to 6 weeks .
AVOID AT ALL COSTS TERRIBLE COMPANY

Awful company. American but apparently UK based. As seems to be common here, ordered a case, was sent the wrong colour, the screen on case was abysmal quality. Had to push hard to even register when typing never mind swiping. Contacted for refund, basically ignored all requests and respond with generic messages. Avoid these jokers at all costs!

Don't waste your money not a UK company still waiting for a refund after selling me a defective phone case

.Co.uk?? Doesn't this indicate it is a UK address. Well, it's been shipped over 2 weeks ago, I haven't received it yet but what I do know is it was dispatched from Brooklyn (US)
SO WHY USE A UK ADDRESS.
This is clearly to deceive. Once I discovered where it was coming from I checked the reviews and realised I would be waiting weeks and weeks if I get it at all. So I've had to buy another case to protect my new phone anyway, £30 down the drain, paid £20 for my replacement order from Amazon and got it the next day. Haven't even bothered to chase the original Punkcase order as don't wanna waste my time. If it shows up great, I will have a spare, if it doesn't, it will not surprise me in the slightest, I've already written off my £30. My only hope is that I don't get a further bill for the shipping as others have reported.

I bought the portable charging power bank for my Galaxy S21.

Having done what was asked on receipt e.g. charge the case fully before first use, ensure the case was connected properly, I quickly discovered a number of faults with it:

1) It would continually turn itself off whenever I tried to charge my phone.
2) The case wouldn't hold it's charge (reduces to 50% after an hour of no activity).
3) At times the charging case wouldn't turn on at all.
4) Error message on phone saying "We've detected moisture or foreign material in your charging/USB port."

I would have given this 0 stars, however as they sent me a replacement within a couple of days I can't fault their customer service. BUT the replacement had exactly the same issues!!

Having contacted them again they've advised that I return the product (at a cost of £13 - to the USA) so that they can send me another replacement.

I have lost total faith in this product and don't want to risk receiving yet another faulty product.

I rely heavily on this case in order to do my job effectively, however it is deemed useless as it is so will be looking elsewhere.

Bought around 18 months ago. It took about 5 weeks to arrive (hence the 4 stars) from the US but was worth the wait. I’m a gardener and it’s been out in the pouring rain playing music for several hours, dropped several times and sometimes from decent height, covered in mud and been fine when cleaned. It’s scratched now but only due to severe use. If you want a super robust case you can’t go wrong.

Ordered from UK company shipped from USA! complete load of rubbish phone case not fit for purposes avoid them, I've learn't to check reviews before ordering at my cost