Punkcases Avis 

This company sent me the wrong case and after months I still have no resolution and there answer is for me to send it back to the US at my expense . I purchased thinking was in the UK as it states punkcase UK. Very bad customer experience and until they send me the correct case I will review everywhere . Stay away from this company buy from amazon at least you get better care from them

Purchased an iPhone case. They delivered the incorrect colour. I asked for a refund and/or they send the correct item. They said that they would "offer me 20% off" and that I would have to post the case to them in New York, USA at my cost. Too expensive. My advice is AVOID.

They are completely a scam company. I brought a case from the co.uk website. Thinking this would come from the UK. No it got sent from USA. This is OK, a little delayed but got to me. The issue is they sent completely the wrong case. I contacted them and offered 20% off that case
I said I didn't want that one it didn't work and was horrible. Asked for return label to send back. Apparently they don't do this. I was to write return to sender on envelope and put it in any post box. I was told by post office this wouldn't not work. Looks this they do this kind of thing a lot. SCAM COMPANY. DO NOT USE

Like many others I have been duped into thinking a British website was shipping from Britain.
Extra import charges are expected to be paid by the customer along with a long wait.

They do not state on there website or shipping that this is the case until you track your product. If I knew it was like this I would have bought from a cheap Chinese firm.

Customer service have no solution, only say thank you for your custom.

By setting up a specific British website, they fully know what they are doing.
Avoid.

Punks by name - punks by nature!

Worst customer experience I have received for as long as I can remember!

Sent the wrong item then expected me to return it to them - at my cost - before sending the item I'd actually paid for!
Or alternatively I could have a 20% reduction for something I never ordered....

I totally understand errors occur, we are only human! It's the action taken to rectify the error that is what matters and their number one interest is money!

I can prove this before you make the purchase! Add any product to your basket and go to checkout and see how many "bolt ons" they try to offer you!

To add, these cases are extremely overpriced for what they are too!
I guarantee you will get the same quality on eBay or Amazon for just £10-15 and I will happily provide you with links to them!

I expected this case to be made of really sturdy materials yet it is the same as I bought my son for £11 Inc delivery, via eBay!
You're literally paying £20+ for a box and a name... One they truly live up to!

You are most likely in the same situation as me - just broke your last phone or upgraded or both and want to make sure you protect your new one - seriously, follow your gut and spend your money elsewhere! I wish I had!

Yes it took about 4 weeks to come. I live in the UK. But I recieved my product and happy with it. I bought the spartan case for me s23 Samsung. Took forever but I'm happy despite all the negative reviews.

Like others, I made the error in assuming this was being shipped from the UK. I received tracking code from DHL after a few days which made it clear it was coming from New York. Annoying, but not the end of the world.

However, after a month, it hadn't arrived, and the tracking code stopped working. I emailed them to see what was going on, only to be told that my order was actually a pre-order?! And this product would be available soon?!

I requested a refund and they stopped engaging with me.

It all makes no sense, and this is clearly a fraudulent website. I am in the process of requesting a chargeback via my credit card provider.

I wish I'd read these reviews first!

Awful case lasted less than two weeks before falling apart

Not a UK company as the website have you believe. Orders are shipped from the US and do not come as described on the website. Customer is liable to import taxes, though you only find this out when you get a bill or look into returns! Want to return an item from the UK to the US?! Good luck with that. Why state they are a UK company when they are not and not even trading under UK laws.

Never received item - they would only consider it lost in transit after 6 weeks.
Agreed to refund but never sent the money despite saying they had.
Just a total con and very unlikely the item was sent in the first place.

Nothing was posted out, check out their many bad reviews and don’t make the same mistake I did.

Not UK company from America, poor service bought a phone cover it took a month to arrive opened box and it only had the back cover front was missing. Emailed company and told to send back at my cost for refund but shipping is to America not UK not worth sending back costing me more money for there mistake not checking packaging before shipping or did they know was missing when sent. Wish I read the reviews before buying fron this company avoid!!

To start it states punk UK 🇬🇧 paid and turns out its being shipped from the US just received the wrong case and its from Germany.....I waited 2 weeks there emailing system is crap I've sent numerous pictures of the case and heard nothing

Not a purchase but a con.

False DPD delivery. False invoice. Money taken no refund. No reply’s to email. Very sophisticated realistic web page. Police to be informed if no reaction to this post.

If I could put zero stars I would.

Items shipped from USA not UK. They set the website up to make it look like its coming from the UK.

When the case finally arrived, it wasn't what i ordered, and the item isn't even available to buy from their website.

Pointed out their error, only to be told 20% discount if I wanted to keep a case I didn't order and don't want or send it back to USA at my cost for a refund or replacement.

So even though its their error, looks like I'll get 20% off an item that will be thrown away. Its awful quality, the box was open when I received it.

Bad service, bad experience and would not recommend.

EDIT 13/02/23 - I am still requesting a refund fir wrong item sent and pre-paid postage label plus proof of how they will insure it.

Looks like this company operates in the UK, but doesn't follow UK law or UK consumers rights.

AVOID

DO NOT BUY FROM PUNKCASE is my advice. I purchased a case for my phone which arrived at the beginning of November last year which had already taken an age to arrive. Once it had arrived it was no more than 10 minutes before I had to contact them via email to let them know the case was faulty. I took pictures as evidence and you can see from the timeline it was shortly after receipt that the email left my email.
I have emailed several times but nothing has been resolved. They have taken my payment and all I have is a broken phone case..
I'm still chasing a refund.. I will update my review if this is resolved.

I ordered a case before looking at the reviews which left a bit of a worry but I needn't have. Case ordered on the 7th January arrived 19th January (Although the DHL tracker still has it pending!).
In use, READ THE INSTRUCTIONS, they aren't complicated but some simple stuff in it that reduces the risk of damaging the case/ phone. I have used it for a week. I get about another 1- 1 1/2 charges from it which means I could, with a bit of frugal use, get a weekends use out of it. I have a tracking app that is on all the time which is a work requirement that drags the battery use down but this is included in my estimation.
All in all, as good as any other battery case I have had, good price and no delivery issues. Only issue is them not being honest about their location. Its okay to be in the US, just tell customers!

Do not trust this company. Upon checkout they lure you into paying extra for a another "discounted" product WHICH THEY NEVER SEND with your original order. I ordered a phone case for £33 assuming it would be excellent quality but turned out to be extremely cheap flimsy plastic. I also paid extra for a powerbank which never arrived. They also never let you know that they're based outside of UK and what the delivery time would be, so you end up waiting over 3 weeks for delivery.
I've messaged them multiple times about refunding the payment fir powerbank which they never sent but so far I've only been ignored. Poor, poor service.

Shocking service. The case never arrived and after two months they said they could offer another one at 25% discount, then when I asked for a refund they offered a replacement at 30% off. Bearing in mind I’d already paid in full for something that never arrived. After 3 months they just decided to ignore me completely. I understand things go missing from time to time but the onus was on them as it never left the US. A replacement would have been okay but just to haggle and then do nothing - this doesn’t seem like a genuine company.

That’s another thing, the set up cons you into thinking the item is being posted from the UK when they are in fact based in the USA

This case is supposed to protect my Samsung Note-20 ultra, but did just the opposite. Dropping from a table, then the phone would not turn on. The front screen was fine but when I took it out of punkcase, the whole backside gorilla glass was shattered ...attributed to the weight of the battery within the case.