Punkcases Avis 

Ordered prior to reading the terrible reviews on Trustpilot, was worried I’d experience the same or had fallen foul of some scam, so was actually surprised when it arrived 5 days later as ordered. Gave 4 four stars as wasn’t clearly advertised when ordering that cases were coming from USA and could be several weeks. Quite a lot of air miles for a phone case if you think about it. Had a few days and so far no complaints over the actual case.

Wold give it 0 stars if possible. They supposedly get sent from the US despite being punkcase Uk. Mines not arrived in a month and a half, asked for a refund, then got offered a refund which I said I wanted then to not be given the refund but asked if I wanted to re order the product as they assumed it’s gone missing in the post. No customer service help via email.

Scammers and thieves

Case blew up after 8 months use, emailed but received no reply, I purchased a second replacement case that after 5 weeks only re-charges the phone by 25%!
I have emailed them twice now and received no reply.
Customer service is atrocious. Wouldn't recommend to anyone.

Same experience as everyone else. If you have suffered at the hands of these charletons, report it to your local trading standards department at you local council, and also to citizens advice. I'm not allowed to post a link, but search for "Reporting to Trading Standards - Citizens Advice". Go to CA website , and scroll down to "Report a business to Trading Standards".

You can either wait until the weekend (can you believe it!!!) to contact the Citizens Advice trading standards team, or if you don't have limitless time like these people do, just report it to an advisor through live chat. They advised me of the following:

"The Consumer Contracts Regulations give consumers a 14 day cooling off period when they purchase
qualifying goods online or at a distance. As you are still within this timescale, you could argue to cancel the
purchase for a full refund plus any standard postage fees you paid.
It is down to you to prove that you have cancelled, so we would advise doing this in writing and keeping a
copy as evidence.
We would also advise approaching your bank to determine whether they can help you claim a refund under a
voluntary 'chargeback' scheme.
Start by having another conversation with the trader. If you do not get anywhere following this conversation,
you may wish to raise a complaint using the trader's complaints process or by putting something in writing.
Ideally this should be sent via email with a read receipt or by recorded mail - keep a copy of any
correspondence. You can find a letter template here.
If you cannot resolve this matter with the trader after exhausting the complaints process, it will be worthwhile
asking them whether they are a member of or whether they would be willing to use Alternative Dispute
Resolution (an ADR scheme). This is an independent third party who can mediate or arbitrate between
yourself and a trader.
Make sure you set a date in your correspondence for the trader to respond to you by - as a guideline we
typically suggest a minimum of at least 7 days. If you receive no response, or an unsatisfactory response
within this timescale, come back to us and we'll give you advice on what to do next.
We will refer this matter to Trading Standards, they may contact you for additional information if they
require it."

Spoke to my local council trading standards team who seemed fairly disinterested and said:
"I have reviewed the website and note that within the terms of service, they do indicate that the products are shipped from the US and their service is governed by New York laws. Therefore, you are bound by the terms of their service, which may not be the same as the UK.

If you purchased the product using a debit card, or credit card you may have rights within the UK and would suggest that you speak with the Citizen Advice Soncumer Helpline (their contact details were within our autoreply for advice."

Update**********:
Infact I didn't even have to go that far. No need to get rude with them. Just be firm. I told them they hadn't made me aware i was going to wait weeks for the case, and I needed one asap. Which is true. Each time they kept offering me more and more discounts if I kept the case, and each time I repeated myself that I didn't want the case and wanted a full refund. I also told them I would refuse the courier upon delivery. If you're not home, you can ask the courier to come and recollect the parcel. Eventually they refunded me. Persistence is key

THIS COMPANY IS A SCAM. DO NOT PLACE AN ORDER.

Absolutely avoid, sent wrong case offered like £1.50 back from a £30 case or wanted me to pay to send back to USA! now don't reply to emails after months.

AVOID

Waited over 2months no item arrived and requested refund. Do not make it clear they are sending this from overseas and present ad a UK company. Very disappointing.

Worst company I've ever dealt with. 3 months and still no case and they don't answer emails. Avoid like the plague.

Ordered two cases off them neither arrived given a partial refund but charged for deliveries I never received avoid at all cost.

Ordered case for a Samsung galaxy s22, black full cover case with turquoise inserts.

After 4 weeks of waiting, a case turned up for an s8. Black with blue inserts.

A friend ordered theirs at the same time and it took 5 weeks.

Emailed punkcase, who offered a partial refund and told me to keep the case. What good is a case that doesn't fit and only getting half my money back.

6 months further on, several emails, still no refund at all. Friends case dropping to bit, the film over the camera lens torn, letting dirt in.

Meant to be awesome quality cases. Load of rubbish.

Ordered "Spartan" series case for S23, cost £30. A flimsy clear plastic case came after waiting 2 weeks for delivery.
Tried to contact several times for replacement or refund but getting nowhere. AVOID AT ALL COSTS!

This samsung s20 ultra case with the "stand" is a terrible disappointment the "stand" it has on the back is cheap, flimsy and can't even hold the phone case up nevermind the phone , the film cover it has for the screen will not provide any protection from any impact .
Do yourself a favor get a cheap one of ebay its the same quality .
That's if you even get the right order (which they will be unwilling to rectify)
Extremely disappointed in every way at best the only thing I can see it will be good for is keeping the phone clean.
Don't buy one !!!!!

Just awful , sent a case that doesn't work with Samsung s10plus refunded supposedly 25th August, 19TH SEPTEMBER still waiting there reply please wait 5-10 working days today Is day 18 , they are scammers PLEASE DO NOT USE DIDNT WANT TO GIVE ANY STARS BUT 1 WAS MINIMUM !!! MAKES ME ANGRY THERE ATTITUDE

Little smelly brown scammers how is this company still going you utter Tosxers

DO NOT USE this company! Ordered a clear case for a Samsung S10 plus that I'd bought for my mum's birthday. The case I received wasn't clear or for an S10 plus! Emailed them asking how I go about returning and getting a refund and have had no response.

Stupidly I didn't do a proper review search on them and trusted the reviews on their site. They are all lies!

As others have said they are not UK based, but USA based. Took ages for it to be delivered and as I said when it arrived it was not what I ordered. Raging!

AVOID AT ALL COSTS FRAUDSTERS DO NOT USE THIS COMPANY

I received the wrong case, wrong colour, I ordered a clear case and was sent an ugly black case with teal edging. I sent an email back to them and was offered a 20% refund when I rejected this and said I wanted either a full refund or the case I had ordered, they said I had to return the case I had received at my cost (I’m based in the UK) before they could offer a refund or new case, I explained the error was theirs not mine and that i shouldn’t be left to burden the cost of returning the product, they have now stopped responding to my emails, absolutely shocking customer service and clearly fraudsters, I will be reporting this company to trading standards, something needs to be done they clearly do this to everyone! I wish I had read the reviews before ordering!!

I wish I could give 0 stars. Not quite sure how this company are operating still. Absolute scammers, shoddy cases that aren't waterproof, scratch while in your pocket with no other items. Get poor screen glare. But worst of all they sold this case with an upsell on another powerbank product which never arrived. I order in April, they said the product was up for pre order when I ordered and they never mentioned this. They then said it would be dispatched in 2 weeks. It never was.
We are now 6 months down the line and all they do, when I repeatedly request a full refund, is send automated messages back to me either stating "that this is a wonderful product and we will give 10% off your order" (which they don't) or "please can we have your order number" and then when you give it say that the order is lost in transit and they proceed to do nothing about that either.
They said they'll give 25% off the order, they've said that the product is not in stock. Basically everything other than honouring the awful service and giving me a full refund.
They are an utter scumbag company I can only hope they get their deserved comeuppance.
After all this back and forth they also had the berne to send me a "we miss you" email saying ie not ordered fro. Them in a while and that I should spend more money with them for 15% off.

Absolute w**kers!!! Avoid at all costs. Ordered a 'all singing and dancing' case for my wifes s10.

I received a cheap and nasty knock off that bared no resemblance whatsoever to what I had originally ordered.

I contacted them for an imediate refund and stated under no circumstances would I be paying the return cost.

They acknowledged it was their mistake and offered a 10% discount

I let them know that I was on to their little con.

First of all stating they are uk based when they are US based.

Accepting expensive payments for so called high end cases, only to deliberately send incorrect cases that are a fraction of the cost.

Then refusing to pay for the return or refund the item, instead offering discounts.

The first discount was 10%

The second was 'oh, sorry you feel that way, (ah, we've been found out) how about 20%)'

How about you stop being scanky thieves and give me my money back!?

Avoid Avoid .. UK my ar##.. 4 to 6 weeks delivery. Is it coming via a blind carrier pigeon with 2 left wings. Do not order , Look at the reviews 1st. I didnt. Dont SPpp..unck yah money away on Punkcase..this company is a total rip off, and im guessing all the other companys under the same umbrella are also.. owned by a charlatan ( not Tim Burgess is a great guy who makes great music ).. rant over .. Please AVOID .. Dont get ripped off...
The fraudulent behaviour does not make a man of conscience, sooner or later, fraud gets exposed, and the fraudster not only loses other esteem but also loses self-respect.. Amen .. upyours Spunckcase Uk. By the way as yet no case has landed .. if it does and the quality is good. I will update and review again..

Appalling company. Non specific communication. I ordered two cases on one delivered. After several emails it's clear that this company is a scam. Very disappointed being a company from the United States. The company advertises falsely claiming items are shipped from the UK, when in fact they ship from Brooklyn . They have committed fraud by acknowledging my order but refuse to send an item that has been paid for. I will initiated my bank recalling the finds sent.
Avoid, don't use this company!