Punkcases Avis 

Ordered a case believing it was from the UK when I didn't get it, I emailed them to be told it comes from USA and takes 6-8 weeks. Emailed them again to cancel order as it hadn't been sent, and showed it was still in their warehouse waiting to be sent. No reply and no refund, now asked credit card company to take action wish I had read the reviews before ordering.

Company aren't based in the UK. Customer service team are awful.
Item never arrived.

Case took ages to arrive from America. No updates at all in its journey. Has finally arrived and its the wrong colour. Lime green when I ordered teal. If I want a refund, I have to return to America at my cost. Will never buy from them again and will advise everyone I know to avoid.

The product is amazing and I have bought previous cases from them.

Unfortunately this time I had to chase and chase and chase delivery at every turn. The customer experience was poor, some times I would get a response and other times I wouldn't.

I flagged up on every occasion that something had gone wrong because the item was stuck and I always got the same response wait 6-8 weeks

Ordered 2 things got one but despite the customs label stating both in padded envelope which was not opened by customs other item not in it. Cannot contact company to complain as my order number is not recognised! So out of pocket! Wish I’d read the reviews before buying. DO NOT RECOMMEND AT ALL.

No item delivered after 8 weeks , requested a refund, no funds received......do not buy from these crooks

No item has arrived after many weeks. No refund either so far.

Wrong phone case sent. I am now awaiting a response as to how I can exchange it for the case I ordered, however reading other reviews I am feeling rather apprehensive.

If this item is no longer available, why was I given a DHL tracking number and informed that it was on it's way on 13/02/24? When on 28/02/24 I asked how long my package would take, I was told 2 to 6 weeks. Now I am being told you haven't got anymore of the item and I will have to wait 5 to 10 working days for you to refund the money that you took for a product you didn't have in stock while falsely claiming it was on its way?
Am I being refunded for my other purchase, of which the tracking number you gave has been supplied?

Mr. A. Daley

Do not buy! I ordered an iPhone case - it took a long time to come, the wrong cover came. Quality is not good - I wouldn't use. Have emailed and completed form on their website multiple times - no reply from company. Seems they are a total scam. Beware and stay away

These people are thieves. I ordered a battery phone case worth £33 and till this moment I have never received it. Never buy anything from them. A word to a wise is sufficient.

Ordered 2x iphone cases (received) but different colour to what was ordered and a powerbank 1000MAH battery pack (not received). I have emailed regarding this but no response as of yet.

Ordered Case for my brand new Samsung
Galaxy S24 Ultra, needed a tough case for phone protection. Anyway ordered it and then read these reviews.... So I ordered another case thinking this one would not turn up. What came from Amazon the biometrics did not work on phone so was useless. Day after I got the Amazon Case, the Punk Case arrived from USA. Took about four days to come. Anyway I sent back the Amazon Case, the Punk Case worked perfectly with Biometrics and all ports had flaps including SPen so great protection as I work in dirty environments. All I can say is the order arrived quickly and the case is well built and works perfectly with the phone. Shame so many people have had a bad experience, but not me.

If I could give them Zero Stars I would..!!

Utter rip off this company is!

I ordered a Teal coloured case for my iPhone 13 (£27 I payed for it) and got sent a Samsung Red Case! So it's not fit for purpose. The company poses as a UK company, but they are based in Brooklyn, America. Shipping takes ages. I asked for a full refund, but they say I have to pay to get it shipped back to the Sates at my own expense, this will be expensive and I will have to pay import duties also. So can you imagine if I send it back pay £13 to do so and then they don't refund me my money. Id rather cut my losses, just incase I loose more money.

AVIOD, AVIOD, AVIOD THIS COMPANY.....!!!!

Ordered case for my phone. Case which was sent was wrong colour and flimsy. Tried to email their customer services but received auto reply saying address not found!! Dont bother with this company

The phone case I received is not as advertised on the Punkcases website. However, it's identical to a phone case sold by a company called Cenmaso, and available on Amazon at a fraction of the price (£19.99).

I'm not naive to the fact that different companies sell the same products with their own branding. I could accept that if the advertised design was the same and the price was similar.

In this case, the design does not match the pictures on the Punkcases website. Specifically, the encasement around the camera lenses and other details around the outer edge are different.

As the phone case advertised by Punkcases is more than double the price of the item I received, I'm left feeling utterly ripped off.

I would typically do some due diligence on a company before purchasing for the first time, which would have alerted me to a plethora of dreadful reviews on Trustpilot. Alas, on this occasion I failed to do so and literally paid the price! Caveat emptor.

I have to agree with all the bad reviews. I purchased a case in October which never arrived despite initially receiving a DHL tracking no. This soon expired and the item dissappeared into the abyss. I have emailed 3 times for a refund and I keep getting an automated response saying it will be refunded in 5-10 days. If course it never did.
Do not buy from them, you will never get anything expect less money in your bank!

Just for info. A review dated 16th September 2023 with my name attached to it is NOT MINE.
I ordered a phone case from punkcase on 12th Oct 2023. It was a DISASTER. It took ages to have half the product. THIS COMPANY IS RUBBISH.... HAVE NOTHING TO DO WITH THEM.
THEY ARE CROOKS.
STAY AWAY
THEY OWE ME £60.
I WILL MAKE IT MY MISSION TO CONTINUE TO POST NEGATIVE FEEDBACK/REVIEWS
A BUNCH OF SHAMS

I purchased a phone case from the website and paid for priority delivery on the 29th December, email recieved to say DHL have received confirmation that item has been booked in. Fast forward to today, I have emailed Punkcase on three occasions with no response to my email not even an auto response. I contacted DHL who confirmed the only information they recieved was an electric delivery note, no physical item has been recieved. I have requested a refund but looking at the previous reviews, I will need to do a charge back. Please look elsewhere.

Utter scam
Firstly, don't be fooled by the co.uk title, this is a US company shipping from the US, and depending on the value of your purchase you're likely to be hit by customs duty, VAT and service charge when (if) the item arrives in the UK. We really shouldn't allow companies to charade as a UK business when they're not, but in fairness if you read down through the T&Cs it does say in their. Because of course we all read that, don't we?

In my case, a couple of days after packing the order I got an email with a partial refund, the order number and no information. I replied asking what was happening and got a reply asking for my order number, despite it being clearly shown on their email. I replied with the order number to get a reply saying I had a refund, which they'd already told me. I asked again what the refund was for and why it was only partial but got no reply

I then raised a PayPal dispute and PayPal refunded within a few hours, so I'm sure they get a lot of issues with this company (though so trade with them)

Long and short, I wish I'd read reviews before ordering from this shambolic scammer