Punkcases Avis 

DO NOT UNDER ANY CIRCUMSTANCES ORDER ANYTHING FROM THESE PEOPLE!!!
I used the 'UK' site which wasn't the UK at all but USA. I didn't know this at the time of ordering. The case never arrived. No proper contact, just what looks like to be automated replies.

Failed to send out items, send out the wrong item and refuse to correct their mistake.

Ordered a case. Paid for shipping to the UK. It never left the states . Out of the blue I got only a partial refund. This seems like a scam company or atleast one with very dubious operating standards, avoid!

⚠️‼️Ghost Company. Avoid at all costs!!! You have been warned ‼️⛔️Ordered a charge case for my iPhone, it took way longer to arrive than you’d expect. Took about 3 weeks to arrive. The wrong case was sent. The case was a lower power also to what I ordered and looked nothing like the case I ordered. This company is also based in New York not the U.K. and if you were to return anything it’ll cost you more than the cost of the case. Not that that is a problem as the returns policy is non existent. I’ve been trying to get in touch with them for over two months now and have sent numerous emails to every email address I can find and have never had a single reply. This company is a Ghost. I’ve took it up with my bank to get a refund. Please read the reviews, avoid this company at all costs. This is the way they treat every customer without exception. This company will be going into administration soon as you can’t run any company like this and get away with it. If you pay money to these people you will at best get the wrong item sent and at worst lose all your money. Either way it’s a waste of time and money.

I ordered the all black charging case and got a pink on completely different to the one I ordered.After I emailed them they asked for invoice number,after sending it I never heard anything again.

I ordered 2 replacement cases for my wife and I as we have the same phone. The cases did not turn up and after 4 weeks. The tracking number they supply does not work when you check using DHL website. I was told that I had to wait up to 6 weeks for shipping. There is no way to talk to someone, you can only email and the response is 1-2 days. After 7 weeks I wrote to them and they agreed that my items were missing. At this point I asked for a refund which they agreed to and they said I had to wait 5-10 working days for it. It is currently working day 13 and no sign of refund. Wrote to them again and got the same AI email saying I have to wait 5-10 working days. This company is rubbish. AVOID AVOID AVOID. Get your cases locally NOT from the USA

Item never arrived, an additional item added too which I hadn't noticed via a subscription.
Asked for refund as item didnt arrive and thwy kept offering me discounts in 5% increments. Have refused 3 times now and want my refund. Have involved PayPal.

Scam, avoid. Wished I'd see these reviews before purchase.

Well I had ordered the magnetic case for my phone. The case that arrived was a cheap rubber case and a screen protector; not the stuff I ordered. And I looked to return the case but on their website there is no contact adress no emails no phone number, so I'm stuck with a case that I don't want

Ordered a case a month ago still hasn't arrived e mailed them few times no reply scam company do not order from this company 40 pound wasted

Same as other reviews. Ordered back on the 8th of July, the case hasnt turned up, tracking number no longer finds shipment, American company with a co.uk web address. do not order, you will very likely lose your money

Thieving scum take your money and don't send case out. Said they had sent it but courier company never received it. See other reviews, referred to my bank, hopefully other people do the same and put these vile scum in jail.

If I could leave less I would DONOTORDER from The UK I still haven't received my items and ordered 2weeks ago... Disgusting.

Read the other reviews - avoid these.
Ordered phone case but never received, don't bother emailing as they don't reply.

Absolutely f***ing useless
This company is not in the UK
It is in the USA. They replied to my email but did not have a clue what was going on. This case is also available on amazon for next day delivery and half the price. So are all the cases This lot sell.
DO YOURSELVES A VERY BIG FAVOUR AND STAY AWAY FROM THIS SHOWER OF SH**E.
READ ALL THE OTHER REVIEWS

I purchased a product on 5th May, after hearing nothing for 4 weeks, I emailed them on 29th May, they advised it can take between 2 to 6 weeks for products to be shipped from usa, and that DHL do not regularly update their tracking numbers!
I wasn't aware it was coming from the usa as I wouldn't have ordered had I known the long lead time.
I emailed again on the 25th June and they haven't even replied.
I will be claiming my money back from my credit card company today.
They provide excellent products, but their customer service is awful.

Not UK based as their web address and website name appear to suggest - actually based in USA.

Took ages to arrive, and case wasn't as described so I asked how to arrange a refund. After a few nonsensical responses that didn't bear any relation to the question I'd asked, they said I needed to post it back to Brooklyn for a refund, and if it isn't returned within 30 days of it being sent out I'd get a credit note instead of a refund.

So I'd need to pay out nearly as much as the cost of the case to send it back, and probably wouldn't even get my refund, but a credit note I have to interest in using.

Avoid this company, you have no recourse if the item is wrong or not as described, or you simply want to return it for a refund on changing your mind, as you would be entitled to if they were actually UK-based as they clearly try to make out.

Avoid avoid avoid.

Order off this company thinking it was in uk only to find it's in Newyork the case came but wrong colour and no response on emails I've already got a black one

Do no order from this company. I wasn’t aware but this is a company based in America even thought it is a .co.uk website. My order has been ‘processing’ now for 20 days. Their communication is awful too. This company needs to be closed down.

The most arrogant company I have ever dealt with on the internet.
Now waiting 6 weeks & it’s been removed from the tracking system I assume because I have been asking them where it is.
I’ve given up on the prospect of receiving this.
A scam company.
They are now refusing to respond.
First class delivery they said when I ordered it.
Don’t order anything from them.
It’s such a shame I had to give one star.
Should be negative 5 stars in my view.
Disgusting customer attitude.

Ordered an item from the UK website being told it would arrive in 2/3 days, when in fact after I ordered I was told it could take up to 6 weeks.

The wrong case came and it's horrendously poor quality.

Just a scam all round - the support email is no help either