Purr & Mutt Avis 

2 395
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Voir plus

Noté 5 sur 5 étoiles

The portrait came out FANTASTIC! I had a photo of our late cat that didn’t quite meet guidelines, but the Purr and Mutt team made it happen anyway given the circumstances. My partner didn’t even fully... Voir plus

Noté 5 sur 5 étoiles

I recently gifted my terminally ill mother (dementia and ALS) a portrait of our late dog after she had requested a portrait of him to remember him by. The smile it brings to her face every day - despi... Voir plus

Noté 5 sur 5 étoiles

Order four portraits of our pampered babies, when we received the 1st proof we didn’t like one of the outfits that we had chosen. Purr & Mutt made the requested change very promptly to our delight. Ab... Voir plus

À propos de l'entreprise

  1. Services aux entreprises

Écrit par l'entreprise

Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 86 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,5

Tous les avis

(2 395)

90 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

100% happy with portrait and customer…

100% happy with portrait and customer service . We lost our much loved cat , U-Roy , last year . He was my husband’s best friend so I bought the portrait for my husband’s birthday . We both love it . Well done Purr and Mutt .

18 février 2025
Avis spontané
Noté 5 sur 5 étoiles

The portraits turned out even better…

The portraits turned out even better than I expected. Very fast turnaround and I really liked that they sent me a draft of each portrait to see if I liked it before completing the order. Very easy to work with and good communication and updates about the status of my order.

19 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing

Amazing! Got a portrait of my guinea pigs done for my partner and she absolutely loved it! Makes us smile every time we walk past it!

25 février 2025
Noté 5 sur 5 étoiles

Love the portrait

Love the portrait. Was a gift for my daughter, she loves it.
Great comms from team
Needed better photos to be sent. No hassle to get them over
Def use again

21 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Well worth it.

I'm so happy with the portrait. It's fabulous. Great company to deal with. Kept in touch and asked for several photos so that they could get it absolutely right. Thanks Purr & Mutt

27 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Slow & Scammy

This company presents itself well, but is functionally a scam. I ordered two photos - one as a memorial for my cat, the other as a gift for my brother. They both took extremely long to produce the initial proof.

The cat photo was fine and is pending some edits (overdue as well) that I would have preferred they saw the need for themselves, but the one for my brother was terrible - he has a long-haired dog and there was no effort to blend the neck and make it look "natural" in the frame. It was clearly just and crop and paste, and why they claim their "artists" don't do that, all evidence shows that they do. There's no effort either to make it look like a part of the oil painting - it's a glossy digital photo, blending terribly into the painting chosen - the lighting is all wrong, the texture is all wrong.

Seeing the quality of the work made me immediately want to ask for a refund. Several days and two follow-ups later, they told me that they couldn't provide one per their FAQs. Which simply means they didn't want to provide one. I'm not unreasonable - I understand if I can't be refunded the full charge because of the "labour" the "artists" did. But it's pure robbery not to be willing to refund even the frame I paid for, since nothing has been issued or shipped.

Completely appalled by this company. It's been almost a month since this process began and I'm not closer to any kind of resolution. Stay far, far away.

25 février 2025
Avis spontané
Logo de Purr & Mutt

Réponse de Purr & Mutt

Hi Colin,

We sincerely apologise for the delay and for missing the mark on your portraits. This is not the experience we want for our customers, and we take full responsibility for falling short in this instance. While delays and dissatisfaction with a design are rare, as seen in our overall excellent rating, we understand that this has been frustrating for you, and we truly regret that.

We have resent your preview with the requested changes and want to assure you that we offer unlimited revisions until you are 100% happy with your portraits. Your satisfaction is our priority, and we are committed to working with you to ensure the final product meets your expectations.

Regarding refunds, as stated in our Terms on our website, we are unable to offer refunds once work has begun on an order. This policy is in place because each portrait is custom-created, and significant time and effort go into the process. However, we absolutely want to make things right and will continue refining your artwork until you are 100% happy.

We truly appreciate your feedback, and we are here to make this right. Please check your email for the updated preview, and let us know if there’s anything else we can adjust.

Thanks,
The Purr & Mutt Team

Noté 5 sur 5 étoiles

Fantastic image, can't fault it!

Ordered a double image of my 2 cats, from the moment I placed my order I got kept up to date throughout the full process. I liked that you were able to view a proof before it was finally printed too. The whole process from ordering to delivery took less than a week which I felt was very quick for something so personalised. I absolutely love my image, good quality and now I'll always have something to remind me of them now that they are over the rainbow bridge.

7 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Joeys family loves it!

Our chocolate Labrador recently passed away and now his picture proudly sits on our wall.
We see him every morning like we did for the last 13 years and while we miss him like crazy, the picture at least makes us smile .
Thank you. Joeys family loves it.

14 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic company

This is the second time that I have ordered a print from purr & mutt. Fantastic updates during processing & printing. The second print was a gift for my brother in law & he absolutely loved it. Thank you

10 février 2025
Avis spontané
Noté 5 sur 5 étoiles

A good solid choice!

I have used other websites for a similar product and I like Purr and Mutt best. Great quality, lots of choices and reasonable prices! They also offer discounts and stellar customer service.

25 décembre 2024
Avis spontané

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