Purr & Mutt Avis 

2 395
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Voir plus

Noté 5 sur 5 étoiles

The portrait came out FANTASTIC! I had a photo of our late cat that didn’t quite meet guidelines, but the Purr and Mutt team made it happen anyway given the circumstances. My partner didn’t even fully... Voir plus

Noté 5 sur 5 étoiles

I recently gifted my terminally ill mother (dementia and ALS) a portrait of our late dog after she had requested a portrait of him to remember him by. The smile it brings to her face every day - despi... Voir plus

Noté 5 sur 5 étoiles

Order four portraits of our pampered babies, when we received the 1st proof we didn’t like one of the outfits that we had chosen. Purr & Mutt made the requested change very promptly to our delight. Ab... Voir plus

À propos de l'entreprise

  1. Services aux entreprises

Écrit par l'entreprise

Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 86 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,5

Tous les avis

(2 395)

90 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Gigi's Portrait, a Xmas gift from family. …

A voucher for a portrait was a Xmas gift from our children and their spouses. I admit that didn't know if the outcome would be to our liking, however have to declare that we could not be happier and I thank Purr & Mutt for their patience and professionalism.

1 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Much better than expected

I was dubious at what the quality would be like, and was worried about the time of delivery, but.....when we received the portrait it was perfect, well created and so fun. It was a mother's day present and she loves it. Delivery time was actually faster than expected. I would definitely use this service again.

27 mars 2025
Noté 2 sur 5 étoiles

Disappointed

Was excited to get it as a gift. Was so disappointed when I received my order, the photo was damaged and had dents due to poor delivery. The image it self was not what you advertise on your website. It was barely cartoonish, rather looked like a cheap photoshop job done.
Disappointed to say the least, not worth your money

27 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Great product and service!

We saw Purr and Mutt's ad on Instagram and liked the look of the finished products and their pricing.
Uploading the images of our dog was simple and straightforward and we were excited to receive the preview of the artwork.
We requested a few changes to the image and these were quickly actioned at a charge of £4.99, which I felt was reasonable.
The finished portrait of our beautiful boy now hangs proudly above the mantelpiece and we couldn't be happier with it!
Thank you, Purr and Mutt :)

30 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Please avoid and use my experience as a lesson

Avoid. Avoid. Avoid. Sent the wrong order (someone else's), massive breach of data protection - who knows who now has my personal details? Asked for a replacement item as soon as possible as error sending wrong item, still not received. Asked for a refund, told as per FAQ's?! That's new consumer law to me! My advice - spend with a competitor, not worth the hassle, loss of personal data, and I'll probably be disappointed with the quality once it arrives. Hey-ho lesson learned!

26 mars 2025
Avis spontané
Logo de Purr & Mutt

Réponse de Purr & Mutt

Hi Rosie,

We’re really sorry to hear about your experience — this is absolutely not the level of service we aim to provide, and we completely understand your frustration.

Firstly, we sincerely apologise for the mix-up with your order. The replacement item was dispatched as priority on the 20th, but it looks like Royal Mail has experienced delays, the tracking does however say this is due to be delivered today.

We take data protection very seriously, and we’re investigating how this error occurred to ensure it doesn’t happen again.

As for refunds, we understand your concern. Because each of our items is custom-made to order, we're unfortunately unable to offer refunds unless the product is damaged or incorrect. That said, we always replace any items that arrive with issues, and we’re committed to making this right for you.

Once again, we're really sorry for the trouble caused, and we appreciate your patience while we work to resolve this.

Kind Regards,
The Purr & Mutt Team

Noté 5 sur 5 étoiles

Pure joy! Created to perfection.

I recently gifted my terminally ill mother (dementia and ALS) a portrait of our late dog after she had requested a portrait of him to remember him by. The smile it brings to her face every day - despite her illness - makes each dark day a little easier. This is such a lovely, wholesome gift created with so much care and respect. Thank you for the memories you have given us, both of our beautiful angel Harley, and also the chance to see my mother smile.

19 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Print arrived and there was a line that…

Print arrived and there was a line that wasnt visible on the original picture, we contacted customer service who then sent out the same print again. On the 3rd time we received the correct print. The print was for a present and arrived a month late not great service.

25 mars 2025
Avis spontané
Logo de Purr & Mutt

Réponse de Purr & Mutt

Hi James,

We're so sorry to hear about your experience, and we truly appreciate you bringing it to our attention. It’s clear we didn’t deliver the level of service you (and we) expect.

The issue with the second print appears to have been caused by a technical error, and we completely understand how frustrating it must have been—especially with it being a gift that arrived later than planned. While we’re glad the final print was correct, the process should have been much smoother.

We always aim to provide the highest level of service, but we’re human and, on occasion, we fall short. We’d really love the opportunity to make this up to you, so we’ve sent over a gift card as a sincere apology and a thank you for your patience.

If there’s anything else we can do, please don’t hesitate to reach out.

Warm regards,
Purr & Mutt Customer Service Team

Noté 5 sur 5 étoiles

Quality art…

I like that the company sends a preview photo for you to look over and approve or request changes. I’m not a picky person by any means, but I did think the angle of my dogs head & neck was a little odd. So I made a request to change it. They did exactly what I asked with no hesitation! The art turned out great and we all enjoy it. It’s fun.

7 mars 2025
Avis spontané
Noté 3 sur 5 étoiles

Picture is gorgeous

Picture is gorgeous, not impressed with the frame. I paid £78 for the product so don’t think it’s worth the money. Wish I’d only bought the photograph and framed it myself. It’s a gift too, so doesn’t look as expensive as I thought it would.

20 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic product

Fantastic product I ordered as a present - I ordered the framed canvas and it was brilliant. I also got the digital version which was useful to share with others. I didn't even have to make any edits before printing - it was perfect on the first draft

3 mars 2025
Avis spontané
Noté 4 sur 5 étoiles

Oldie but goodie

I only had a picture of my dog from the 80s and Purr & Mutt did a wonderful job with it. This was my third dog portrait and all have been better than I expected — which means they are one of the first things you see in my house. Thank you for the memories each one invokes!

4 mars 2025
Avis spontané

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