Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Voir plus
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Lisez les avis des autres
The portrait came out FANTASTIC! I had a photo of our late cat that didn’t quite meet guidelines, but the Purr and Mutt team made it happen anyway given the circumstances. My partner didn’t even fully... Voir plus
I recently gifted my terminally ill mother (dementia and ALS) a portrait of our late dog after she had requested a portrait of him to remember him by. The smile it brings to her face every day - despi... Voir plus
Order four portraits of our pampered babies, when we received the 1st proof we didn’t like one of the outfits that we had chosen. Purr & Mutt made the requested change very promptly to our delight. Ab... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.
Coordonnées de contact
Wakefield, Royaume-Uni
- orders@purrandmutt.com
- purrandmutt.com
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Excellent present, fabulous product- and outstanding service
I ordered a Queen Victoria–style portrait from Purr & Mutt for my friend’s birthday, featuring her cat Maya (who already thinks she runs the household). This is my second purchase and the finished piece is again absolutely brilliant!
Maya looks every inch the regal monarch she believes she is: the detailed Victorian attire, the elegant pose, and those unmistakable “I rule this kingdom” eyes. The quality is gorgeous, rich colours, sharp detail, and a perfect blend of humour and sophistication.
My friend LOVED it, and Maya’s ego has grown to historic proportions. The whole process was smooth, quick, and genuinely fun. If you’re looking for a gift that’s personal, stylish, and guaranteed to make someone smile, a Purr & Mutt royal portrait is completely spot on.
Long live Queen Maya. 👑🐾
Fast turnaround time (UK)
Fast turnaround time, quick response time to queries.
I made an error in my purchase which was swiftly corrected, and other questions I had were answered within 2 days. Once the process was finalised it only took 2-4 days for my order to arrive, and it was packed well to protect the portraits.
Love our print
Love our print. Send our image and really easy process. Sent us a draft to check before proceeding. Was a present that went down a treat.
Although I had a couple of issues in…
Although I had a couple of issues in terms of which photo was suitable, it was very quickly resolved and I could not be happier with the end result.
Sadly, although our beloved hound is no longer with us, he will now have a permanent place in our home.
Such a professional job and looks so much like him!
Dissapointing waste of money…
I'm sorry to have to upset the apple cart. But when my order arrived I was so disappointed. For a start it wasn't packed very well and the cardboard envelope was torn at the edge. Also one piece of flimsy black tissue sort of wrapped around it. The frame was of the cheapest possible with gaps on two corners. I don't consider the printing to be of the highest quality either. As I bought this as a gift I'm afraid I've wasted my money I could not possibly hand this over, it would be an insult.

Réponse de Purr & Mutt
My Nobles.
Very simple to upload a decent photo and the communication was very good.
I am absolutely delighted with my picture and a nice touch it having a velvet texture too. My 3 kids are in one great pic together which wouldn't happen in real life. It makes me laugh every time I look at it and it is 100% them. Thank you 🐾
Great quality and value for money
Adorable portrait- it is to be a Christmas gift which I know will be adored ! I can’t wait to gift it !
Prompt service and delivery too!
The website was easy to follow
The website was easy to follow. They sent me the picture to preview before sending it to me. They did a wonderful job! I absolutely love and adore the picture. Our little boy is the King of our house and he knows it! The picture came out showing his confidence! I would definitely do it all over again!
Very easy to order
Very easy to order, and arrange picture. Order arrived very quickly. Really pleased with the quality and service provided.
First class…
Easy to browse and choose what you want. Contact is first class to keep you informed. Well packaged when arrived. I can’t fault this experience so would recommend
Very nice portrait of my cat
Very nice portrait of my cat, arrived in a timely manner.
Ordering was very easy, along with them letting you approve of it before printing
The instructions were very easy to follow in ordering my priceless piece! It turned out even better than I could have imaged. I love my photo! Purr & Mutt did a wonderful job. I would recommend this for anyone that cherish their four legged babies!
Pictures are good
Pictures are good, but disappointed that only one picture was sent out in original package, despite ordering two. Second item was sent on quickly.
Amazing company
I cannot recommend this company enough! I ordered my mum a picture of our dog and it was fantastic! Quick service. You can accept the overall picture before you get it sent so if you don’t like it you can change it! All in all a great company to deal with.
Process was great!
Process was great! Item was made soon after my art approval. Purchased for my sister as a gift, she's going to love it! Shipping was confusing though. Said it was shipping by DHL which showed it was delivered to mailbox on the 17th. It showed up at my house 5 days later.
95336
95336. Customer service is non- existent. They just don't bother to reply to emails. And without any explanation the pic was delivered to a Collection Depot, not the recipient. Really inconvenient .

Réponse de Purr & Mutt
Absolutely thrilled with my portraits…
Absolutely thrilled with my portraits they get everyone’s attention! Thank you for doing such a great job and keeping me informed and offering ample opportunities to make changes.
I love my pet portrait
I love my pet portrait, it’s better than I imagined it would be, you did such a great job of selecting the best photo for the picture, it’s framed and pride of place on the wall attracting lots of attention and positive and fun comments, Thank you
Excellent quality work and speedy delivery.
This is my second time using this company, and both times I've found everything so easy to do. From finding the picture to downloading the photo, it's all very straight forward and the service given is really good, excellent communication and I was surprised how quickly my orders were dealt with. The quality of the art work was great, both were gifts, I was delighted by them and I'm sure their recipients will love them.
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