Purr & Mutt Avis 

2 395
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely wonderful customer service. Despite my not being able to take a great picture of my cat, they managed to (yet again) produce a gorgeous portrait. This is my second time ordering from them... Voir plus

Noté 5 sur 5 étoiles

The portrait came out FANTASTIC! I had a photo of our late cat that didn’t quite meet guidelines, but the Purr and Mutt team made it happen anyway given the circumstances. My partner didn’t even fully... Voir plus

Noté 5 sur 5 étoiles

I recently gifted my terminally ill mother (dementia and ALS) a portrait of our late dog after she had requested a portrait of him to remember him by. The smile it brings to her face every day - despi... Voir plus

Noté 5 sur 5 étoiles

Order four portraits of our pampered babies, when we received the 1st proof we didn’t like one of the outfits that we had chosen. Purr & Mutt made the requested change very promptly to our delight. Ab... Voir plus

À propos de l'entreprise

  1. Services aux entreprises

Écrit par l'entreprise

Choose your favourite design, upload a photo and our artists will turn your pet into a piece of art fit for any gallery.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 86 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,5

Tous les avis

(2 395)

90 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent present, fabulous product- and outstanding service

I ordered a Queen Victoria–style portrait from Purr & Mutt for my friend’s birthday, featuring her cat Maya (who already thinks she runs the household). This is my second purchase and the finished piece is again absolutely brilliant!

Maya looks every inch the regal monarch she believes she is: the detailed Victorian attire, the elegant pose, and those unmistakable “I rule this kingdom” eyes. The quality is gorgeous, rich colours, sharp detail, and a perfect blend of humour and sophistication.

My friend LOVED it, and Maya’s ego has grown to historic proportions. The whole process was smooth, quick, and genuinely fun. If you’re looking for a gift that’s personal, stylish, and guaranteed to make someone smile, a Purr & Mutt royal portrait is completely spot on.

Long live Queen Maya. 👑🐾

15 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fast turnaround time (UK)

Fast turnaround time, quick response time to queries.

I made an error in my purchase which was swiftly corrected, and other questions I had were answered within 2 days. Once the process was finalised it only took 2-4 days for my order to arrive, and it was packed well to protect the portraits.

17 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Love our print

Love our print. Send our image and really easy process. Sent us a draft to check before proceeding. Was a present that went down a treat.

25 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Although I had a couple of issues in…

Although I had a couple of issues in terms of which photo was suitable, it was very quickly resolved and I could not be happier with the end result.

Sadly, although our beloved hound is no longer with us, he will now have a permanent place in our home.

Such a professional job and looks so much like him!

24 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Dissapointing waste of money…

I'm sorry to have to upset the apple cart. But when my order arrived I was so disappointed. For a start it wasn't packed very well and the cardboard envelope was torn at the edge. Also one piece of flimsy black tissue sort of wrapped around it. The frame was of the cheapest possible with gaps on two corners. I don't consider the printing to be of the highest quality either. As I bought this as a gift I'm afraid I've wasted my money I could not possibly hand this over, it would be an insult.

21 novembre 2025
Avis spontané
Logo de Purr & Mutt

Réponse de Purr & Mutt

Thanks for taking the time to leave a review. I’m really sorry to hear the parcel reached you in poor condition. We print every portrait on gallery-grade paper using archival inks, and use solid wood frames, so what you’re describing isn’t the standard we work to.

We would be happy to replace the full order for you. Just get in touch with our support team and we’ll sort a new one straight away.

Thanks
The Purr & Mutt Team

Noté 5 sur 5 étoiles

My Nobles.

Very simple to upload a decent photo and the communication was very good.

I am absolutely delighted with my picture and a nice touch it having a velvet texture too. My 3 kids are in one great pic together which wouldn't happen in real life. It makes me laugh every time I look at it and it is 100% them. Thank you 🐾

30 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

The website was easy to follow

The website was easy to follow. They sent me the picture to preview before sending it to me. They did a wonderful job! I absolutely love and adore the picture. Our little boy is the King of our house and he knows it! The picture came out showing his confidence! I would definitely do it all over again!

3 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Very easy to order

Very easy to order, and arrange picture. Order arrived very quickly. Really pleased with the quality and service provided.

30 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

First class…

Easy to browse and choose what you want. Contact is first class to keep you informed. Well packaged when arrived. I can’t fault this experience so would recommend

13 novembre 2025
Avis spontané
Noté 4 sur 5 étoiles

Pictures are good

Pictures are good, but disappointed that only one picture was sent out in original package, despite ordering two. Second item was sent on quickly.

27 octobre 2025
Noté 5 sur 5 étoiles

Amazing company

I cannot recommend this company enough! I ordered my mum a picture of our dog and it was fantastic! Quick service. You can accept the overall picture before you get it sent so if you don’t like it you can change it! All in all a great company to deal with.

27 octobre 2025
Noté 1 sur 5 étoiles

Haven’t received it

Haven’t received it. It’s been 7 days….

27 octobre 2025
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Réponse de Purr & Mutt

Hi there,

I've had a look into this for you and it seems your order is currently with the courier, and was shipped on Oct 28th. US deliveries tend to take 5-10 working days, but I can see from the USPS tracking they have stated this is running late. We are very sorry to hear this has happened.

If your portrait does not arrive please do let us know and we will do our best to help.

Thanks,
The Purr & Mutt Team.

Noté 5 sur 5 étoiles

Process was great!

Process was great! Item was made soon after my art approval. Purchased for my sister as a gift, she's going to love it! Shipping was confusing though. Said it was shipping by DHL which showed it was delivered to mailbox on the 17th. It showed up at my house 5 days later.

13 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

95336

95336. Customer service is non- existent. They just don't bother to reply to emails. And without any explanation the pic was delivered to a Collection Depot, not the recipient. Really inconvenient .

27 octobre 2025
Avis spontané
Logo de Purr & Mutt

Réponse de Purr & Mutt

We’re really sorry to hear about your experience. Our customer service team has responded to your messages.

Unfortunately, we don’t have control over the courier’s delivery decisions, and it appears the parcel was taken to a collection point after a delivery attempt was made (as shown in the tracking). We completely understand how inconvenient that is, and we’re happy to help in any way we can.

Please get back in touch with us at help@purrandmutt.com and we’ll get this sorted for you as quickly as possible.

Thanks again,
The Purr & Mutt Team

Noté 5 sur 5 étoiles

I love my pet portrait

I love my pet portrait, it’s better than I imagined it would be, you did such a great job of selecting the best photo for the picture, it’s framed and pride of place on the wall attracting lots of attention and positive and fun comments, Thank you

17 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent quality work and speedy delivery.

This is my second time using this company, and both times I've found everything so easy to do. From finding the picture to downloading the photo, it's all very straight forward and the service given is really good, excellent communication and I was surprised how quickly my orders were dealt with. The quality of the art work was great, both were gifts, I was delighted by them and I'm sure their recipients will love them.

9 octobre 2025
Avis spontané

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