The product is easy to use. Seems to be very effective. My teeth are already showing improvement in whiteness after only 4 treatments. Customer service has been very responsive. Always cautious wh... Voir plus
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Lisez les avis des autres
Once I got the correct person to help me the problem got solved immediately. I love the product, I just didn't want a monthly subscription because I don't have time to do all the procedures every day... Voir plus
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Wonderful customer service. I noticed a situation with my order, immediately sent an email and was answered within minutes. Within a few minutes they had the situation taken care. These days, having g... Voir plus
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The subscription that I did not sign up for... The charge that was higher than my original 2 item purchase.. Emailed for the cancel and refund, bank and forth, last email said refund would take 10 bus... Voir plus
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3,8
Bien
453 avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The quick response to my question
The quick response to my question. I truly appreciate their attention.
8 mai 2026
Avis spontané
Réponse de Puursmile
Hi Phyllis,
Thank you so much for your kind review! We’re delighted to hear that you were happy with the quick response from our team. Providing attentive and timely support is very important to us, so your feedback truly means a lot.
We appreciate your support and look forward to serving you again!
PuurSmile Support Team
Great and very professional!!!
The customer service was great. The person who handled my issue was very nice, understanding and professional. I haven’t had such a great experience with Customer Service in a very long time. Thank you very much.
28 avril 2026
Avis spontané
Réponse de Puursmile
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our customer service team. Providing kind, understanding, and professional support is exactly what we strive for, so your words truly mean a lot to us.
Thank you again for your support and for choosing PuurSmile!
PuurSmile Support Team
Wonderful customer service
Wonderful customer service. I noticed a situation with my order, immediately sent an email and was answered within minutes. Within a few minutes they had the situation taken care. These days, having great customer service is a rarity but not with Purrsmile. I truly appreciate perfect service.
6 mai 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your kind words, Lori!
We’re thrilled to hear our team was able to respond quickly and resolve the issue with your order right away. Providing fast, helpful, and caring customer service is something we truly strive for, so your feedback means a lot to us.
We sincerely appreciate your support and are so glad we could provide the experience you deserve. Thank you for choosing Puursmile!
PuurSmile Support Team
No concerns re shopping online with Puur
The product is easy to use. Seems to be very effective. My teeth are already showing improvement in whiteness after only 4 treatments. Customer service has been very responsive. Always cautious when buying online, but the company is genuine and this product lived up to its reviews.
1 mai 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your wonderful feedback, Gabriela!
We’re thrilled to hear you’re already seeing improvements after just a few treatments and that you’ve found the product easy to use and effective. It also means a lot to know our customer service team helped make your experience a positive one.
We completely understand being cautious when shopping online, so we truly appreciate your trust and kind words. Thank you for choosing Puursmile!
PuurSmile Support Team
The water floss machine and whitening…
The water floss machine and whitening strips have been very useful. The customer service was excellent.
6 mai 2026
Avis spontané
Réponse de Puursmile
Hi Joshua
Thank you so much for your wonderful review!
We’re delighted to hear that the water floss machine and whitening strips have been so useful for you. It’s also great to know that our customer service team made a positive impression. Your support means a lot to us, and we truly appreciate you taking the time to share your experience!
If you ever need anything in the future, we’re always here to help!
PuurSmile Support Team
Satisfied customer
Once I got the correct person to help me the problem got solved immediately. I love the product, I just didn't want a monthly subscription because I don't have time to do all the procedures every day so I don't need to received momthly.
6 mai 2026
Avis spontané
Réponse de Puursmile
Hi Debra
Thank you so much for your kind review! We’re really happy to hear that once you connected with the right person, your issue was resolved quickly.
We completely understand that a monthly subscription may not fit everyone’s routine or schedule, and we truly appreciate your honesty. It means a lot that you still love the product, and we’re grateful you gave us the opportunity to help.
Thank you again for your support and feedback!
PuurSmile Support Team
My water flosser charger port fell…
My water flosser charger port fell inside the unit. The support team replaced the unit, and solved my problem.
Thanks Puur support !
29 avril 2026
Avis spontané
Réponse de Puursmile
Thank you for your feedback, Bill!
We’re sorry to hear about the issue with your charger port, but we’re glad our support team was able to resolve it quickly and get a replacement to you.
We truly appreciate your support, and if you ever need anything else, we’re always here to help!
PuurSmile Support Team
The product appears to be wonderful
The product appears to be wonderful, and when I had issues the resolve was quick.
30 mars 2026
Avis spontané
Réponse de Puursmile
Thank you for your feedback! We’re so glad to hear you’re enjoying the product and that any issues you experienced were resolved quickly. Providing both a great product and responsive support is really important to us.
If you ever need anything else, don’t hesitate to reach out — we’re always here to help!
Excellent customer service
I contacted the company about a replacement water reservoir. They looked up my purchase and decided it was covered under warranty and would be replaced free of charge! I was delighted!! Thanks puursmile for excellent customer service after the sell.
27 avril 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your kind words! We’re really happy we could help and get your water reservoir replaced quickly under warranty. It means a lot to hear that you had a great experience with our after-sales support — we believe taking care of our customers doesn’t stop at the purchase.
If you ever need anything else, we’re always here to help. Enjoy your Puursmile, and thanks again for your support!
I love my Puursmile
I love my Puursmile — it makes teeth brushing a lot easier. And the variety of attachments — including a brush — gives you several ways to clean your teeth and gums. Also, Customer Service is excellent at this company so I say
GO PUURSMILE!
17 avril 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your wonderful feedback, Claudia!
We’re thrilled to hear how much you love your Puursmile and that the variety of attachments is helping make your routine easier and more effective. It’s also great to know our customer service team made a positive impression!
We truly appreciate your support and enthusiasm 😊 If you ever need anything, we’re always here to help.
PuurSmile Support Team
dream customer service interaction
i emailed customer support to cancel my recurring subscription. i not only received a quick response. they provided me options that may help. i still wished to cancel and they responded right away with a kind and understanding email. i love when customer service is actually customer service. thank you for a pleasant experience.
23 avril 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your kind words, Rachelle!
We’re really glad to hear you had such a positive experience with our customer support team. Providing clear options while fully respecting your decision is exactly the kind of service we strive for, so it’s great to know that came through.
We truly appreciate you taking the time to share your experience—it means a lot to us. If you ever need anything in the future, we’re always here to help!
PuurSmile Support Team
Excellent Product and Customer Service
Saw PuurSmile online during the holidays, right when I was considering a WaterPik-type device at the advice of my dental professional. With the holiday deal, I was able to purchase 2 units so my husband could also benefit. We are very happy with the PuurSmile device, use it daily except when on short trips (although it comes with a travel case, it is bulky and somewhat fragile and hasn't packed well for us). My periodontal hygienist has already commented on better gum health since I've been using it! On the fragility issue, the reservoir on my unit developed a couple of cracks within 5 months of use with no drops nor travel, and Customer Service was excellent in dealing with sending me a replacement reservoir in April 2026. Also, when I first ordered back in November 2025, I didn't realize there was an automatic subscription and Customer Service was very helpful then too in canceleing the subscription aspect. I would not hesitate in recommending the PuurSmile flosser, and commend Customer Service for its kind assistance.
10 avril 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your thoughtful and detailed review, Grace!
We’re delighted to hear that both you and your husband are enjoying your PuurSmile devices and that you’ve already seen improvements in your gum health—that’s exactly what we hope to achieve 😊
We also really appreciate your honest feedback regarding the travel experience and the reservoir. While we’re glad our customer service team was able to assist you quickly with a replacement and help with the subscription, your insights are incredibly valuable and help us continue to improve our products.
Thank you again for your recommendation and kind words—it truly means a lot to us. If you ever need anything, we’re always here to help!
PuurSmile Support Team
The customer service of this company is…
The customer service of this company is off the chart. Like any man-made product things break things stop working. I touch base with customer service I told him what was happening with my device they asked me what was wrong and send us a video I did both and within 48 Hours my device my new device is being shipped to me. the best company
21 avril 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your amazing feedback, Robert!
We truly appreciate your understanding and are glad to hear our team was able to support you quickly and efficiently. It’s great to know the replacement process was smooth and that your new device was on its way within such a short time.
Your kind words mean a lot to us, and we’re always here if you need anything in the future!
PuurSmile Support Team
Scam company
Terrible company and customer service. Sent a second order without my approval and order wasn’t shipped yet and claim couldn’t cancel. Another company trying to scam you. Stay away.
21 avril 2026
Avis spontané
Réponse de Puursmile
Hi Howie,
We’re very sorry to hear about your experience. This is not the quality of service we aim to offer, and we sincerely apologize for the frustration caused.
We have reviewed your case and can confirm that a full refund has been processed for the order in question. Additionally, due to the inconvenience caused, you are welcome to keep the products with our compliments.
We understand how frustrating this situation must have been, and we truly regret that your experience with our customer service did not meet expectations. We are taking your feedback seriously and using it to improve.
If there is anything further we can assist you with, please don’t hesitate to reach out to us directly at support@puursmile.com or call us at +1 (786) 224-5801.
Thank you for bringing this to our attention.
PuurSmile Support Team
I absolutely love my Puursmile…
I absolutely love my Puursmile toothbrush and water pick. Although I’ve had a couple bumps in the road, the customer service team has been absolutely fantastic! I couldn’t be happier with their product or service. And by the way, the system makes your teeth feel like you just had your teeth cleaned!!
21 avril 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your wonderful feedback, RuthAnn!
We’re thrilled to hear how much you love your Puursmile toothbrush and water flosser, and that your teeth feel that fresh, just-cleaned sensation—that’s exactly what we aim for 😊
While we’re sorry to hear there were a couple of bumps along the way, it means a lot to know our customer service team was able to support you and turn your experience into a positive one.
We truly appreciate your support and kind words. If you ever need anything, we’re always here to help!
PuurSmile Support Team
Do not buy
Do not buy. I recharged my unit for the first time and it would not hold a charge. Additionally I was charged over $80 for accessories I did not order. I was told I would be credited for the order. It's been over 3 months with no credit. Repeated inquiries are responded to with a name that is not mine telling me my credit has been made. I have responded trying to correct the name and my request with no success.
20 avril 2026
Avis spontané
Réponse de Puursmile
Hi Debra,
We’re very sorry to hear about your experience. This is not the quality of service we aim to offer, and we sincerely apologize for the frustration caused.
We have now reviewed your case and can confirm that your refund for the charges mentioned has been fully processed. We also apologize for the confusion in our previous communications regarding your name—this has been corrected.
Regarding the issue with your device not holding a charge, we have already offered a replacement unit and are currently waiting for your response so we can proceed.
Please feel free to reach out to us directly at support@puursmile.com or call us at +1 (786) 224-5801 if you have any questions or need further assistance.
Thank you for your patience and for giving us the opportunity to make this right.
PuurSmile Support Team
Puursmile for the win!
Great product and some of the best customer service ever! You won’t regret buying their flosser and their team is super helpful!
17 avril 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your amazing feedback, Nancy!
We're thrilled to hear you’re loving the product and had such a great experience with our customer service team. Your support means a lot to us, and we’re always here whenever you need help. Thanks again for choosing Puursmile!
The PuurSmile Team
Had a great experience with Hannah in…
Had a great experience with Hannah in customer service. She was helpful and got the job done efficiently and effectively. So appreciate her help! Keep up the great work Puursmile!
17 avril 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your kind words, Cindy!
We're thrilled to hear you had such a positive experience with Hannah. We truly appreciate you taking the time to share your feedback and support. We’ll be sure to pass along your encouragement.
Thanks again for choosing Puursmile—we look forward to helping you again in the future!
The PuurSmile Team
Great assistance with technical problemGreat assistance with technical problem…
You were very helpful in canceling my subscription.
17 avril 2026
Avis spontané
Réponse de Puursmile
Thank you for your review, Elizabeth!
We're glad we could assist you with your technical issue and help make the cancellation process smooth and straightforward. If you ever need support again in the future, we’re here to help. We appreciate your feedback!
The PuurSmile Team
Customer service is fantastic
Customer service is fantastic. I made an error on my order and as soon as I discovered and let them know, it was fixed! No, hassles, no problems, only fast friendly servic
17 avril 2026
Avis spontané
Réponse de Puursmile
Thank you for your wonderful feedback!
We're so glad to hear our team was able to quickly fix the issue with your order and provide a smooth, hassle-free experience. Delivering fast and friendly service is what we strive for, so it’s great to know we met your expectations. We truly appreciate your support!
The PuurSmile Team
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