I like the water flosser but after 3 months it died. It never came with a charger. I bought three for my family. NONE came with chargers. When I emailed them they got back to me right away, request... Voir plus
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Lisez les avis des autres
The product is easy to use. Seems to be very effective. My teeth are already showing improvement in whiteness after only 4 treatments. Customer service has been very responsive. Always cautious wh... Voir plus
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The subscription that I did not sign up for... The charge that was higher than my original 2 item purchase.. Emailed for the cancel and refund, bank and forth, last email said refund would take 10 bus... Voir plus
L'entreprise a répondu
I ordered from Puur because I like the style of the product in comparison to my waterpick. I receive my products quickly. One day ofter I received it I had an issue with one of the heads for the devic... Voir plus
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3,8
Bien
459 avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Don't purchase from them...
They sign you up for a subscription without telling you. The charge is more than my original purchase. I want to return it and they don't respond via email or phone. No one is even picking up the phone. I have been trying for days to get an answer on how to return what I never signed up for. They sent me an address to return it to, with no further information and stopped responding. How could I get a refund sending it to an address with no other information, if they don't know it's my package they can't pay me back can they? HORRIBLE customer service. You can chat with an AI bot who just tells you to keep emailing and calling them. Don't waste your time or money being scammed by this company.
2 avril 2026
Avis spontané
Réponse de Puursmile
Hi Lacey,
We’re truly sorry for your experience — we completely understand your frustration, and this is not the level of service we aim to provide.
We’ve reviewed and resolved your case:
Your subscription has been cancelled
A full refund has been issued
There’s no need to return the product — please keep it as an apology from us
We apologise as our response time and communication were not up to standard, and we’re actively working on improving this.
Thank you for bringing this to our attention — your feedback genuinely helps us do better.
Warm regards,
The Puur Smile Team
Being ignored!!!
Initially I shared that was not satisfied with the product and I wanted to return it. I got a very fast response with them wanting me to keep trying the product, telling me to “give it time” and providing me with some suggestions. I said I would “try” but still was NOT happy. Then about a week to a week and a half later they charged me $85 for the subscription. I sent them three follow up emails now asking for that to be refunded as not only did I initially want a refund and was unhappy and talked into keeping it to try it a little longer but then you are charging me again and won’t even respond to me. I find it very interesting that you wanted to respond to me so quickly to talk me into keeping it, but now won’t respond when I ask to have a charge reversal. Worst customer service ever I’m reporting them to my bank.
29 mars 2026
Avis spontané
Réponse de Puursmile
Thank you for your feedback. Unfortunately, we were unable to verify your experience because our previous request for additional information went unanswered. We would genuinely like to look into this further and assist you—please feel free to reach out to us directly so we can better understand and resolve your concerns.
Marie at Puur Smile provided excellent…
Marie at Puur Smile provided excellent customer service in response to an issue I raised. Thank you, Marie! The water flosser is an excellent product and my mouth feels so clean after using it. I highly recommend this product.
26 mars 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with Marie—she’ll be very happy to see your feedback 😊
It’s also wonderful to know that you’re enjoying your water flosser and feeling the difference it makes. Your recommendation truly means a lot to us!
If you ever need anything, we’re always here to help.
Warm regards,
The Puur Smile Team
Responsive customer service keeps customers
I sent an email requesting options for adjusting my regular delivery. Response was very quick. Mary was so nice and provided options and updated my schedule immediately, without question.
25 mars 2026
Avis spontané
Réponse de Puursmile
Hello Carla.
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re delighted to hear that you received a quick response and that Mary was able to assist you efficiently. Providing flexible options and making things easy for our customers is always our top priority, so it’s wonderful to know we met your expectations.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Thanks again for choosing us!
The Puur Smile Team
Puur flosser and customer service
Excellent product/tool options for great dental health. And customer service was superior!!
30 mars 2026
Avis spontané
Réponse de Puursmile
Hello Colleen.
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re enjoying the Puur Flosser and finding it helpful for your dental health. It’s equally great to know that our customer service made a positive impression—we always strive to provide the best possible support.
Your kind words truly mean a lot to us. If you ever need anything, we’re always here to help!
Thanks again for your support!
The PuurrSmile Team
It took awhile to come to some…
It took awhile to come to some understanding and the discrepancy from the item I bought, which was part of my fault, but eventually the problem was solved
30 mars 2026
Avis spontané
Réponse de Puursmile
Thank you for your feedback—we really appreciate it.
We’re sorry it took some time to clarify things, but we’re glad the issue was resolved in the end. Your patience means a lot to us.
If you need anything else, we’re always here to help.
The Puur Smile Team
Puur smile is a great product
Puur smile is a great product. When I had an issue with my order the customer service dept.(Marie) was very helpful and resolved my issue.
30 mars 2026
Avis spontané
Réponse de Puursmile
Hello Kris.
Thank you so much for your kind words! We're thrilled to hear that you're enjoying Puur Smile and that Marie was able to assist you so effectively. Providing helpful and responsive customer service is very important to us, so it’s great to know we met your expectations.
If you ever need anything in the future, we’re always here to help. Thanks again for choosing us!
The Puur Smile Team
Don't ever sign up for this because…Don't start a subscription
Don't ever sign up for this because impossible to cancel your subscription. Just say no!!!!
29 décembre 2025
Avis spontané
Réponse de Puursmile
Hi Barbara,
We completely understand how frustrating this situation must feel, and we are really sorry for the inconvenience caused by the billing issue.
As requested, your subscription has now been cancelled. We have also cancelled and refunded your most recent subscription charge.
If you have any further questions or need additional assistance, please don’t hesitate to reach out—we’re here to help
PuurSmile Team
I received This as a Christmas gift
I received This as a Christmas gift. When I unboxed it I did not see the fine crack at the bottom of the water tank. When I used it the crack got larger and the second time I used it the water poured out of the crack. I wrote the company to replace the water tank and they insisted that I get a receipt from the purchase. I was not comfortable contacting the gift giver so I just paid for the replacement. It happened a second time and I thought m aybe I had "bumped" the tank on the sink so I paid for ANOTHER replacement tank. This time I was extremely careful and the tank had not been bumped or dropped and it cracked AGAIN. (This is the third tank that cracked) There is obviously a design flaw in the water tank. When it is working I loved the water-pik but you can't use it when the tank is cracked. I will NOT buy another one. Moving on.
28 mars 2026
Avis spontané
Réponse de Puursmile
Hi Casey,
Thank you for taking the time to share your experience with us. I’m truly sorry for the repeated inconvenience and frustration you’ve gone through with the water tank—this is absolutely not the experience we want for our customers, especially with a product received as a gift.
I completely understand how disappointing it must have been to encounter the same issue multiple times, even after handling the unit with great care. Please rest assured that your feedback is being taken seriously and will be shared with our product team for immediate review.
We want to make this right for you without any further delay. Our team will resolve this issue right away by arranging a brand-new replacement unit at no cost to you
We truly value your trust and would appreciate the opportunity to restore your confidence in our product.
Puursmile Team
Puur smile was awesome to deal with!
Puur smile was awesome to deal with!
Speedy delivery ! Awesome product ! Great deal!
Customer service was great!
Thank you Lynn
25 mars 2026
Avis spontané
Réponse de Puursmile
Hi Lynn
Thank you so much for your kind words!
We’re thrilled to hear that you had such a great experience with us—from speedy delivery to the product itself. It means a lot to know that you felt well taken care of.
We truly appreciate your support and look forward to serving you again in the future.
The Puur Smile Team
Buyer Beware- do not buy from this…
Buyer Beware- do not buy from this company. The product itself is not terrible, but they continue to take money out of your account and send you unauthorized products each month. I bought my water flousser in November. I did not sign up for a subscription, and they still sent me replacement products to the tune of $67 monthky. I reached out, and they said they are happy to issue a refund, but there is a 10% restocking fee, and I had to send a picture of the products to make sure they are not opened. I didn't ask for the products in the first place. They are scamming people, so I would not buy from this company!
20 mars 2026
Avis spontané
Réponse de Puursmile
Dear Monica,
Thank you for sharing your experience, and I’m really sorry for the frustration and inconvenience this has caused you.
We sincerely apologize that the subscription terms were not made clear at the time of your purchase. That is not the experience we want for our customers, and we completely understand how upsetting it must have been to receive and be charged for products you did not intend to order.
Please be assured that your subscription has now been fully cancelled, and all recent charges have been refunded. You will not receive any further shipments or billing from us.
We’re also reviewing how we communicate our subscription details to ensure this is much clearer moving forward, so situations like this can be avoided.
Thank you for bringing this to our attention, and again, we’re very sorry for the trouble caused.
Kind regards,
Customer Support Team
Great expereance…
I have had a few problems with this great product. Things I could not fix myself. The company contacts have been jolly on the spot with my concerns. I could not have made a better choice in purchasing this water flosser
25 mars 2026
Avis spontané
Réponse de Puursmile
Hi Perry,
Thank you so much for your kind words and for sharing your experience! We’re sorry to hear you ran into a few issues, but we’re really glad our team was able to step in quickly and help resolve them for you. Providing prompt and helpful support is very important to us.
It means a lot to know you’re happy with your choice, and we truly appreciate your trust in our product. If you ever need anything in the future, we’re always here to help. Enjoy your water flosser!
Puursmile Team
Continuous communication until delivery…
Continuous communication until delivery was.made.
18 mars 2026
Avis spontané
Réponse de Puursmile
Hi Greg,
Thank you for your feedback! We’re glad to hear that our team kept you informed every step of the way until your delivery arrived. Clear and consistent communication is something we truly value, and it’s great to know it made a difference in your experience.
PuurSmile Team
The tooth whitening kit was a waste of…
The tooth whitening kit was a waste of money. The actual device stopped charging before I could start to use the second applicator out of three! No wonder they only offer a 30 day warranty!
2 février 2026
Avis spontané
Réponse de Puursmile
Hi Jean,
I’m really sorry this happened—that’s incredibly frustrating, especially when you barely got a chance to use the kit.
This definitely isn’t the experience we want anyone to have, and a device failing that quickly is not expected. We’d like to make this right for you—either by sending you a replacement at no cost or issuing a full refund, whichever you prefer.
Please reach out to us with your order details so we can sort this out for you as quickly as possible. We appreciate you bringing this to our attention and the chance to fix it.
Puursmile Team
I was not aware of any subscription and…
I was not aware of any subscription and am being charged for a monthly subscription that totals more than my original purchase. This is unacceptable.
21 mars 2026
Avis spontané
Réponse de Puursmile
Dear Deborah,
Thank you for bringing this to our attention, and we’re sorry for the confusion and frustration caused.
We’ve canceled your subscription and issued a full refund for the charges. This is certainly not the experience we want for our customers, and we understand how concerning unexpected charges can be.
If you have any further questions or need additional assistance, please don’t hesitate to reach out—we’re here to help
PuurSmile Team
Solved my problem quickly and with great customer service.
I received such encouraging response when my water pic failed. I had used it for about 10 days and loved it. And then it stopped working. I was in touch immediately with the company explaining my situation. They were very helpful and replaced the unit for me which I received yesterday and it works perfect. It is the best water pick I have ever had and I'm truly happy with such a responsible business. They take care of their customers which I greatly appreciate.
20 mars 2026
Avis spontané
Réponse de Puursmile
Hi,
Thank you so much for your kind and thoughtful feedback! We're really glad to hear that you loved your water flosser and that our team was able to quickly resolve the issue for you. It means a lot to us that you took the time to share your experience.
We’re committed to making sure our customers feel supported and satisfied, so it’s wonderful to know the replacement is working perfectly and that you’re happy with it. Your trust and appreciation truly motivate us to keep delivering the best products and service we can.
If you ever need anything in the future, we’re always here to help. Thanks again for choosing us!
PuurSmle Team
Puur is a great company
I had a Puur teeth cleaner that stopped charging. I advised the customer service people and sent them a video explaining the issue. They immediately responded and told me they would fix the problem by sending me a new Puur device. The new device arrived very quickly and is even better than my previous model. All at no cost to me. A great company that stands behind their products.
10 mars 2026
Avis spontané
Réponse de Puursmile
Hi Mikey,
Thank you so much for sharing your experience! We’re really sorry you had an issue with your original device, but we’re glad our team could step in quickly and make things right for you.
It’s great to hear the replacement arrived fast and that you’re enjoying the new version even more—that’s exactly the experience we aim to deliver.
We truly appreciate your kind words and your trust in us. Thanks again for your support!
PuurSmile Team
Réponse de Puursmile
Hi Julie,
Thank you so much for your kind words! We’re so happy to hear you’re enjoying that clean, fresh feeling—and even better that “just-left-the-dentist” smoothness 😊
It means a lot to us that you’re seeing and feeling the results. Thanks again for sharing your experience!
PuurSmile Team
Client services are quick and always try to find the perfect solution for you if there is any problem.
First of all, rhese products are just marvelous. The whitening kit did miracles fir me. The first coupme days of usage, I ve seen rhe progress on my teeth. Client services are quick, understanding and wont let you go unsatisfied.
18 mars 2026
Avis spontané
Réponse de Puursmile
Hi Isabelle,
Thank you so much for your amazing feedback! We’re thrilled to hear the whitening kit worked so quickly for you and that you started seeing results within the first few days—that’s exactly what we love to hear.
It also means a lot that you had a great experience with our support team. We always aim to be quick, helpful, and make sure every customer feels taken care of.
Thanks again for sharing your experience!
PuurSmile Team
Best customer service I have ever dealt…
Best customer service I have ever dealt with.
13 mars 2026
Avis spontané
Réponse de Puursmile
Hi Stacey,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team. Providing the best possible customer service is always our top priority, so it truly means a lot to know we made a great impression.
We really appreciate you taking the time to share your feedback, and we look forward to helping you again in the future!
PuurSmile Team
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