Suppose to give a Zero rating , but mandatory its showing the 5 Stars and should select the at least 1. very poor customer support, no response and zero update. i am waiting more than two months fo... Voir plus
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Lisez les avis des autres
I paid an amount of AED 350 to initiate the process of degree verification and it is been more than 45 days. The application shows degree verification completed but I am not able to download the cer... Voir plus
After complying to their request, They seem to have closed my application for degree recognition. but I didn't even receive an e-mail status update about this matter. Just suddenly its closed. And for... Voir plus
It took almost 50 days, i appreciate them as they had re-opened my account after the deadline as the university results were received. It was bit of a hassle , am happy that i had obtained the certifi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
QB LLC is an industry-leading Background Screening and Verification Service Provider to Government and Semi-Government entities in the Middle East.
Coordonnées de contact
Emirats Arabes Unis.
- quadrabay.com
1,7
Mauvais
283 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The verification went through…
The verification went through succesfully and I didnt experience any bugs or crashes during the process which was nice.
20 décembre 2025
Avis spontané
Réponse de QB LLC
Hello!
Thank you for your glowing review of QuadraBay Verification Services! We're thrilled to have provided you with a positive experience and met your expectations.
Your feedback motivates us to continue delivering exceptional service. If you ever require assistance again or have any inquiries, please don't hesitate to get in touch. We're here to help!
Warmest regards,
Customer Support Team
QuadraBay Verification Services
“I am very disappointed
“I am very disappointed with Quadrabay’s service. Despite submitting my final report months ago and completing all required payments, but not updated status from payment requierd to completed, final report quadrabay team sent me personal mail, but my report has not been updated in the Ministry portal system. I visited mohe,they informed me still my final report not updated in ministry portal, i contact many times quadrabay team ,Their team has not solved my issue,i hope this is a technical syncing issue between quadrabay and MOHE portal. without update in ministry portal not usefull with my final report, I am frustrated with the lack of support and response. I expected better service for the fees paid.”
9 mars 2026
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Don't waste your money
Hello
If you want to donate, please donate somewhere else
Because the people of quadrabay are thinking that we are doing charity by giving them money
Because no result, no communication.
It's like dumping your money
So please people, find a better place
31 octobre 2025
Avis spontané
Réponse de QB LLC
Hi Maha,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Pleasant Experience
27 février 2026
Avis spontané
Réponse de QB LLC
Hello James!
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with QuadraBay Verification Services. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.
If you ever need any further assistance or have more questions, don't hesitate to reach out. Your satisfaction is our motivation, and we look forward to serving you again in the future.
Warm regards,
Customer Support Team
QuadraBay Verification Services
I have worst experience with quadrabay
I have worst experience with quadrabay. I have applied degree certificate Varification on 3rd January, 2026 but till they are false claiming the varification is under process. When I visited university, I'm surprised that they haven't even submitted documents in the university for Varification. After 1.5month, I applied in other agency. My experience is full of frustration and headache. They are lier, lier. They wasted my money and time. I haven't seen such inhumane and lier company. I will advice people, don't apply in Quadrabay. I hate quadrabay company and the people who are working there. They are completely froud.
24 février 2026
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Hi All,
Hi All,
Kindly assist by sending the download link for the Equivalency certificate applied and all verification completed on 16 jan 2026.
Need the link to download the certificate.
Ref No: MOHESR21112540720
Your quick response to same appreciated.
Application follow up link attached for update.
PLEASE ASSIST AND SEND THE LINK
23 février 2026
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Very disappointing experience
Very disappointing experience. I would never hire QUADRABAY’s services again, nor would I recommend them to anyone.
No one answers the phone — it always goes to an answering machine and keeps you waiting.
The live chat response time is extremely slow. After waiting 1.5 to 2 hours in the queue, if we don’t reply within 1–2 minutes, the agent marks the query as resolved.
Email support is very poor. Out of 15 follow-up emails, we may receive only one generic response such as “We are working on it” or “It is under process.”
No SMS notifications are received, even though QUADRABAY charges for the SMS service.
There are significant delays of months in document endorsements.
The lack of updates and responses has caused considerable mental stress and frustration.
Based on this experience, I believe they should reconsider continuing this business.
23 février 2026
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
TERRIBLE WEBSITE
TERRIBLE WEBSITE, WONT LET ME LOGIN, WONT LET ME CHANGE MY PASSWORD, CUSTOMER SERVICE/CHAT IS EVEN MORE TERRIBLE.
17 février 2026
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Thank You!
Special thanks to Sajida for her kind support in the process with QuadraBay.
12 janvier 2026
Avis spontané
Réponse de QB LLC
Hello!
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with QuadraBay Verification Services. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.
If you ever need any further assistance or have more questions, don't hesitate to reach out. Your satisfaction is our motivation, and we look forward to serving you again in the future.
Warm regards,
Customer Support Team
QuadraBay Verification Services
Verification completed before schedule
Got my degree verified before the approximate time that was given. Very happy with the service.
10 juin 2025
Avis spontané
Réponse de QB LLC
Hi Ashraf,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with QuadraBay Verification Services. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.
If you ever need any further assistance or have more questions, don't hesitate to reach out. Your satisfaction is our motivation, and we look forward to serving you again in the future.
Warm regards,
Customer Support Team
QuadraBay Verification Services
One of a kind service
One of a kind service. Ive got my equivalency for only 2weeks.
12 novembre 2025
Avis spontané
Réponse de QB LLC
Hello Homer,
We're absolutely thrilled to hear about your positive experience with QuadraBay Verification Services! Thank you for sharing your feedback and for choosing us for your verification needs.
Your satisfaction is our ultimate goal, and we're here to help whenever you need our services in the future. Feel free to reach out if you have any questions or require assistance. We appreciate your trust in us!
Best regards,
Customer Support Team
QuadraBay Verification Services
Very Worst service
My experience with Quadrabay UAE has been extremely disappointing.
I applied for engineering degree certificate verification and paid the fees on 11 September 2025. My certificates were already properly attested by the UAE Ministry of Foreign Affairs and the Indian government, so I expected a straightforward process. However, after waiting more than five months, the final report simply said “unable to verify” — with no proper explanation.
During these five months, it was almost impossible to reach them. No proper response by phone, no meaningful replies to emails, and chat support was not helpful. There is no clear customer support channel that actually works. After the final report, I still did not receive any clarification or guidance on why verification failed or what to do next.
The overall service is very poor, communication is worse, and the process lacks transparency. I felt completely stuck and unsupported after paying a significant fee. Based on my personal experience, I would strongly suggest others be very careful before choosing this service.
10 février 2026
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Réponse de QB LLC
Hello!
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a great experience with QuadraBay Verification Services. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.
If you ever need any further assistance or have more questions, don't hesitate to reach out. Your satisfaction is our motivation, and we look forward to serving you again in the future.
Warm regards,
Customer Support Team
QuadraBay Verification Services
Quadrabay deserves zero star not even…
Quadrabay deserves zero star not even one star. Very bad service, horrible delays (6 months), no communication, no one to talk to. Just avoid them.
11 juin 2025
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Very bad
Very bad. I have applied for cerificare recognition since Sept 25. After waiting more than 4 months, In last 2 weeks, report was shown positive for half day. However it's again gone back under review. Since then they are saying it's under review... I don't know when it will happened.
3 février 2026
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Extremely avoid Quadrabay choice other.
Extremely poor experience. Waiting 1.5 years for degree equivalency with no result. Constant replies of “under processing” and zero transparency. This delay caused major stress and problems with my employer. I would not recommend Quadrabay for equivalency services.
30 janvier 2026
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Disappointed & Frustrated
The most awful experience with Quadrabay!! Ref MOHESR141025390067. I had applied for equivalency about 4 months ago and I received a notification that they need my TOR. For a lay person, we do not understand what is a TOR having completed my degree in 1991. After receiving the TOR, they again stated that they need the TOR semester wise whereas in 1991, we did not have any semesters, we just had annual examinations as per University guidelines. Anyways, then they stated that my First year and second year one name is missing and I submitted everything in one email with all clarifications on 17 Jan 26, only to receive an email on 28 Jan 2026, stating that my application is closed and they are not able to contact me. My phone is ON 24 hrs a day and I have responded to emails with my last email being sent on 17 Jan!!
Now the issue with their phone lines. I called them up and in 3 instances, the system gives you options and once the particular option is selected, it goes back to the original message. Finally I got through partially where I received a automated message that I am caller number 9, waited patiently for over 15 mins and I was caller number 5 and then the system took me to the original automated message.
I am very close to tagging QB on Twitter and tagging MOE stating that the government departments in Dubai who believe in SMART governance, have partnered with a firm who is still operating at snail pace and is not able respond in a proactive and customer friendly manner. I have been asked to make a fresh application which is ridiculous as I will be now forced to pay all of the fees once again. Really disappointed and frustrated.
*it took my college about 2 months to release the amended name as they needed a person to go to their counters with all relevant documents in original
28 janvier 2026
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Stay away from this poor excuse for a company
"Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively." Sound familiar? Read the QB replies for every negative review. It's the same C&P rubbish that just serves to give an impression that they're doing something without actually ever doing it.
Their phone number does not work, which they'll try to negate by posting it in the reply to their reviews. Don't fall for it. One number doesn't work at all and the other goes into an option loop.
Their progress dates are auto-generated and don't represent the actual dates.
Their emails are simply a copy and paste without resolution.
Finally, they'll take your money and not complete the service you paid them for in a timely manner.
My application has been stuck with them for over 3 months!
STAY AWAY FROM THIS COMPANY!!!
27 janvier 2026
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Do not use QuadraBay
Do not use QuadraBay to verify your university degree for the UAE Ministry of Education. This company is very poorly run. Customer service is nonexistent. If you call their customer service number ( +971 600 566 777) to enquire about the status of your application or to resolve technical problems, you will be asked to press 5 to speak with someone. When you do that, it takes you back to the menu options ("Press 1 for this, 2 for that..."). There no way to speak with anyone. They do not reply to chat messages on their website. Email response time is a few days, but the replies seem automated and do not address your specific concerns. QuadraBay asked me to submit my authorization letter for my university 5 times -- each time, asking me to fill in a different local agent name, then finally asking for a wet signature instead of a digital one. After half a year of this, QuadraBay told me it was unable to process my request. They charged me AED 618! For nothing! So I have gone with VFS Global instead, which also verifies degrees.
27 janvier 2026
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
QuadraBay are utter scammers.
QuadraBay are utter scammers.
They took 500AED from me wit the commitment of providing the equivalency attestation of my university degree.
Despite my several attempts to contact them and despite having provided them with the documentation requested , they closed my application and took the money .
This fraudolent business of QuadraBay should be flagged and shut down .
I am so disappointed the UAE Gov let these people free to scamming and scamming.
25 janvier 2026
Avis spontané
Réponse de QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
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