Quality Air Duct Cleaners Avis 

322
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

In addition to cleaning our furnace air ducts, they cleaned our dryer vent and installed a "bird box" over the outside opening. Josh was very professional, friendly, explained everything clearly and... Voir plus

Noté 4 sur 5 étoiles

The air duct and dryer vent cleaning was very thorough. The 2 men doing the job were knowledgeable, courteous, and friendly.I would have given a 5 star rating but 36 hours after the job was finished I... Voir plus

Noté 5 sur 5 étoiles

10/10 would recommend. The first attempted visit the technician was completely honest about the crowded furnace room and about how he couldn’t access it due to the water heater and duct work being in... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Highly recommended. The people who came were professionals in an industry wrought with unprofessional scams. This IS A REAL DUCT CLEANING COMPANY. They.have big machines and they went into each vent.... Voir plus

À propos de l'entreprise

  1. Construction & fabrication

Informations provenant de diverses sources externes

The Quality Air story began over 27 years ago in Lombard, IL. In 1991, we started a small company with just 6 people and a simple concept: offer air duct and dryer vent cleaning with the very best customer service in the industry. This turned out to be exactly what our customers wanted and needed. We grew rapidly into a fleet of trucks and a large staff of experienced technicians. What hasn’t changed are our values of personalized service and outstanding workmanship. We treat every customer like our very own family, with their safety and health being our top priority. Today, Quality Air is based in Elmhurst, IL and continues to build on our reputation of great service and dedication to customers. We are also proud to be a veteran-owned company that’s passionately dedicated to our employees, affiliates and customers. Experience the Quality Air difference!


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

322 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(322)

34 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent job!

Our service guy did an excellent job. We scheduled a duct cleaning to get rid of a strong pet smell that the previous owners left behind (since we had just moved in). He spent 3 hours cleaning every vent and I could feel the difference in our air quality as soon as the job was completed. It's really incredible!

21 août 2024
Noté 5 sur 5 étoiles

on time arrival

on time arrival. price was as quoted. very nice tech. would use again when needed. they put the mobile machine outside the basement window so no big hose coming in through the house.

31 juillet 2024
Noté 3 sur 5 étoiles

Very friendly service tech

Very friendly service tech. I have dryer vent on second floor and it got cleaned out from the inside but I thought he would have gone on the roof to check it from that end. Dryer is still drying slow and don't know for sure if it is clogged on the outside.

30 juillet 2024
Noté 5 sur 5 étoiles

PROFESSIONAL DUCT CLEANING

Highly recommended. The people who came were professionals in an industry wrought with unprofessional scams. This IS A REAL DUCT CLEANING COMPANY. They.have big machines and they went into each vent. The air flow especially upstairs has improved. Great company!

4 juin 2024
Noté 1 sur 5 étoiles

Our house was left covered in dust

Our house was left covered in dust. No one reached out until I called regarding indemnification. I was given a full refund which did not cover the cost to clean the home and the cost of the replacement air filters that had to be swapped out (3 total).

6 mai 2024
Noté 1 sur 5 étoiles

Absolute Lack of Care for Cleanliness

The “snake” that went into each of the rooms’ vents whipped up all the dirt and dust and got every room in the house dirty. The technician said “it won’t be bad” when I signed the bill, however upon further inspection, it was VERY bad. I also had to clean out the furnace behind the air filter as there was an abnormal about of crap in the duct that was not fully cleaned. I’m very upset with how the service was performed, and will not be using this company ever again. And will be sure to advise others of the same.

9 avril 2024
Noté 1 sur 5 étoiles

Wouldn't trust for air duct cleaning

I chose this company based on positive reviews and the fact that they use a strong gas-powered vacuum. Giving 1 star since they didn't follow proper protocol: they didn't have proper tools to open a circular duct hole so they butchered the duct trying to attempt a circle with regular shears. They didn't have a fitting so they tried to stuff blankets to keep their plastic flex tube in place (massive vacuum leaks since the seal was terrible). They didn't cover the vents before starting to clean, so the suction was minimal at each vent/register. They also assumed the flow direction and got it totally wrong (ie they sucked from the return side but blasted dust from the supply side registers...so basically just pushed the dirt onto my HVAC coil and fan. Since they didn't check which were supply vs return, they sprayed disinfectant into the wrong side. These guys really had no idea what they were doing.

21 avril 2023
Logo de Quality Air Duct Cleaners

Réponse de Quality Air Duct Cleaners

Dear John C,

We take customer service very seriously at Quality Air. With over 30 years of service in the Chicago area, we investigate each issue thoroughly.

However, receiving a 1-star review on 01/04 from a job completed eight (8) months prior on 04/14 was a bit shocking. After pulling all of the paperwork involved with your job in Kenilworth, we cannot find any notations of you being unhappy with the service at the time. In fact, you signed the paperwork as the job being complete. Naturally, if we send a technician to perform a service, he performs that service and the customer signs that the service was performed in a satisfactory manner... we then consider that job complete.

If problems occur during a particular job, our management team will do what is necessary to make it right for the customer. Again, no company would last a year, yet alone 30+, in an industry if they performed as claimed in the review.

We would welcome a chance to speak with you regarding your review and your experience with Quality Air Duct Cleaners. Please feel free to call us at 800-583-8994 and ask for the General Manager, Scott.

Sincerely,
The Quality Air Duct Cleaning Team

Noté 5 sur 5 étoiles

Not he perfect timing they have to…

Not he perfect timing they have to reschedule, but the service worth the waiting time, technician was very Profesional and taking the time to clean every vent around the house

5 décembre 2023

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