Queendancer Avis 

255
•
TrustScore 2 sur 5

1,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ I ordered my son’s pink prom suit online, and I couldn’t be more impressed. The quality was even better than I expected, and the colour was absolutely stunning. It fitted really well, loo... Voir plus

Noté 1 sur 5 étoiles

SCAM SCAM SCAM This is a total scam company. Not based in UK Product received is not what was advertised Sizings are poor Fabric disgusting and not what was advertised Refund for get about... Voir plus

Noté 1 sur 5 étoiles

Be very careful to read through all the fine print about processing/shipping and refunds with this company. Spent £120, items arrived late and after paying to post to Texas, after they took off a proc... Voir plus

Noté 1 sur 5 étoiles

DO NOT ORDER OFF THUS COMPANY MY ORDER GOT DELIVERED ELSEWHERE AND COULDNT GET A REFUND TOTAL NIGHTMARE LOST £130


Coordonnées de contact

1,9

Bas

TrustScore 2 sur 5

255 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 28 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,9

Tous les avis

(255)

48 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

£80 + TO RETURN THE ITEM AT MY EXPENSE

PLEASE PLEASE DO NOT BUY FROM THIS COMPANY THEY ARE A CHINESE COMPANY WHO WILL SEND YOUR PRODUCT ABOUT 4 SIZES TO SMALL AND WHEN YOU TRY AND RETURN IT THEY SAY THEY ARE BASED IN TEXAS USA WHICH IT WILL COST YOU ABOUT £80+ TO SEND, THEY EVEN OFFERED ME £14 BACK IF I KEPT IT, THE DRES WAS £165.
THIS IS CLEARLY A CON COMPANY WHO ARE CONNING PEOPLE JUST READ THE OTHER REVIEWS

12 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Bought a dress for my upcoming prom and…

Bought a dress for my upcoming prom and then saw all the reviews about the website being a scam and was really stressing about it, messaged the helpline to ask about shipping updates as I hadn’t had any for about 4 days and they got back to me pretty quick, about a day or two later the dress was shipped out, the dress came in under two weeks in good condition and for a good price for a prom dress, very satisfied thank you x

16 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Not a dress but a rag

Order a dress from them.
Dress was not at all like it looked on the picture, more like a rag instead of the dress.
Contacted them, they are very reticent in accepting return.

12 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Please stay away from this website.

This website is a complete scam and a con. I purchased a prom dress from the website and when it came and it was poor quality and poorly made so I wanted to return the dress and request a refund. Initially an employee who goes by the name of ‘Marin’ was helpful and kind regarding my issues with dress. After I packed the dress to be sent back, they refused to go through with the return and didn’t allow refunds. I have sent dozens of emails, no response. As of now, I have lost my money and stuck with a poor quality dress that I don’t want. Please do not purchase from this dodgy website.

20 février 2026
Avis spontané
Noté 1 sur 5 étoiles

****DO NOT BUY FROM THIS WEBSITE*****

****DO NOT BUY FROM THIS WEBSITE*****
Absolutely awful experience, still havent received my refund for a dress that was mis sold , and when it arrived was way too small, and i proved it fell short of their sizing guide, with photos of measurements i physically couldnt get it on despite sizing up!. They have consistently offered me insulting refunds of less than 50% of the price paid, despite it not being fit for purpose. STILL trying to get my refund that im entitled to.... horrendous experience, total rip off and fraud. NO customer service at all. RIP OFF

18 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Beware UK buyers

Beware UK buyers. Items must be returned to the USA at your expense although not stated in their return policy. Trading on a UK domain unde false pretenses.

31 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Awful

Awful! Wish I had read these reviews before buying. Took ages for delivery and had no idea it was coming from China, no returns! Do not buy from this website!!!!

1 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

This website is a scam

This website is a scam. It misleads you to thinking it ships within your country. Everything is coming from China, you'll pay a high shipping price which only mentions in the small print that includes an additional 12 day "processing time". My garment took over a month to be delivered. I was provided with no delivery updates. It was left on a public road outside a closed warehouse a month after purchase (due to such a late delivery being over Christmas holiday). It was never received by myself and they will not refund. If I somehow manage to locate my lost parcel, I will have to pay to ship it back.

All the positive reviews here are very clearly written by AI. This company is a scam and will take your money and if you are lucky enough to receive any goods, I'm sure the quality will be very poor and overpriced.

Don't waste your time or money.

13 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Horrible experience

Horrible experience! I purchased two dresses in size US 12 for $260. Im usually a US 10, sizing is completely off for US market and the dresses were very small, more like a us 6-8 size! I initiated a return immediately, they gave me such a run around make sure. you send us proof of shipment. I paid for FedEx and returned the dresses. They refunded me ONLY$190! They charged me for shipping the items initially plus a restocking fee for purchasing two dresses and returning both. So I basically lost $100 including my FedEx return postage. These ppl are here to rip you off do not order from them.

20 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Restocking fee for an unused item with…

Restocking fee for an unused item with tags.
I ended up paying $70 for something I didn’t even wear. And I had to pay to ship it back.
Won’t buy from here again

2 décembre 2025
Logo de Queendancer

Réponse de Queendancer

Dear LisaRohr,
First and foremost, we sincerely apologize for causing you a poor shopping experience. Regarding the return issue, we have a return link on our website. We strictly follow our return policy. We do not offer free return shipping on our side, and we are very sorry for any inconvenience this may have caused you.
Best Regards,
Queendancer Customer Service Center Team

Noté 1 sur 5 étoiles

Appalling service

Appalling service.

Delivery offered is misleading. When items finally arrived and I tried to return the customer service team offered me a £3 refund - I had spent over £80, £18 of which was for a speedy delivery which did not happen.

When I explained my situation regarding cancer treatment and the impact this had on my return of the products - I received a repeated over of a £3 refund.

Awful company. I would definitely not recommend them at all.

30 novembre 2025
Avis spontané
Logo de Queendancer

Réponse de Queendancer

Dear Bobby Simples,
First of all, I'm very sorry for the unpleasant shopping experience. Regarding the order issue, if you want to return the item, we will definitely refund the full price of the clothing, not just £3, which is very unreasonable. Secondly, regarding our expedited shipping, if you believe we didn't use expedited logistics for you, we can provide you with the tracking number. You can check the tracking information yourself, or we can check it for you and provide relevant screenshots. However, I truly apologize for the unpleasant shopping experience. We will strive to improve our services and provide more customers with a better shopping experience.
Best Regards,
Queendancer Customer Service Center Team

Noté 1 sur 5 étoiles

This is my third review all these responses are total nonsense you aren't wanting to help at all Ive supplied EVERYTHING AND MORE to you and you come back on here spouting the same rubbish.

This is my second review I am in total disbelief at these people the emails have been going back and forth for over a week now! I have supplied EVERYTHING asked of me and every morning I wake up to another repeated request of information I have already submitted!!!!! They are asking again for photos showing original labels and sizing of the dress THERE ISNT ANY THE GARMENT ARRIVED ALL SCRUMPLED UP IN A PLASTIC BAG WITH NO LABELS!!!!! I am now in conversations with my credit card company in order to get my money back. This is the most stressful ridiculous company I have EVER had the misfortune to deal with. I get messages overnight requesting the same thing over and over again regarding the information I supplied in the first place! I CANT SEND PICTURES OF ORIGINAL LABELS OF SIZE OF GARMENT ETC BECAUSE THERE WASNT ANY ON THE SCRUMPLED GARMENT I RECEIVED!!!!!!!! DO NOT TOUCH THIS COMPANY THEY ARE DISGUSTING

12 novembre 2025
Avis spontané
Logo de Queendancer

Réponse de Queendancer

Dear Denise Dickinson,
First of all, I apologize for the unpleasant shopping experience. Regarding the skirt, we generally do not ask customers for clothing tags. If there is a problem with the size, we usually provide you with photos of your measurements to confirm the issue and help us verify the situation with the production department, providing you with a better solution. We will not ask you for clothing tags. If you have already submitted relevant proof, we will not collect it again; we will immediately forward it to the production department for verification. Please check that your submitted proof is correct. Secondly, regarding the wrinkled garment, as it is an international shipping package, various issues are inevitable during transit, causing wrinkles. We suggest you iron the garment. Finally, regarding refunds, we provide a return address for customers who are not satisfied with the product. We will not ask customers to provide clothing tags repeatedly. Please verify the relevant issues or send me your order number so we can verify the situation.
If you have any further questions, please let us know. Have a good time!
Kind regards,
Queendancer Customer Care Team

Noté 5 sur 5 étoiles

Good and easy purchase

Good and easy purchase
Great styles
Quick ordering

25 novembre 2025
Avis spontané
Logo de Queendancer

Réponse de Queendancer

Dear Jeanette,
Thank you for taking the time to write your review. We at Queendancer really appreciate this.
Best Regards,
Queendancer Customer Service Center Team

Noté 1 sur 5 étoiles

This is a Chinese site good luck in…

This is a Chinese site good luck in getting a refund. You have no chance
Don't bother using these you have been warned!!!!!!!!!!!!!

13 mai 2025
Avis spontané
Logo de Queendancer

Réponse de Queendancer

Dear Andrew Panda Clough,
First, what's wrong with this Chinese website? Has it caused you inconvenience? If you are within the return period, as long as you send the returned package back to us, we will not refuse to refund you. Second, if you are past the return period, or if you purchased customized or highly personalized items, please forgive us, but we do not support refunds for such items. This is clearly stated in our return policy.Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Queendancer Customer Care Team

Noté 5 sur 5 étoiles

Very impressed

I was really impressed with your clothing. I didn't hesitate,went straight ahead and ordered.

20 novembre 2025
Avis spontané
Logo de Queendancer

Réponse de Queendancer

Dear Stavroula Argyrou,
Thank you very much for being part of Queendancer!! We appreciate your business and hope to serve you again soon!
Best Regards,
Queendancer Customer Care Team

Noté 5 sur 5 étoiles

Excellent customer service!

I recently bought a dress off the website. Unfortunately, it was too small. I had the pleasure of dealing with Melody in customer service. She was extremely helpful and clearly explained the options to me. Even when I changed my mind about how I would proceed, she remained very professional and patient throughout. Thank you so much again Melody.

6 novembre 2025
Avis spontané
Logo de Queendancer

Réponse de Queendancer

Dear Amy Curley,
We would like to thank you for your kind review. We at Queendancer will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Queendancer again soon.
Many thanks,
Queendancer Customer Service Center Team

Noté 5 sur 5 étoiles

Easy and fast overall

16 novembre 2025
Avis spontané
Logo de Queendancer

Réponse de Queendancer

Dear Pasen Lex,
Thank you for taking the time to write your review. We at Queendancer really appreciate this.
Best Regards,
Queendancer Customer Service Center Team

Noté 1 sur 5 étoiles

Horrible Experience

The dress did not arrive when it was promised to. The dress was not true to size. It was at least 2 sizes too small. The return process was a nightmare! I did not get a full refund and I had to pay a lot to ship it back. I lost over $40 messing with this company. The package did not have any paperwork with it. I had to go back to email to find a way to correspond. Many emails later I finally got an address that I could ship the item back to. I still have not received my partial refund. I have been dealing with this company since October 15 when I originally order the item.
Order number is WBQDUS6172

12 novembre 2025
Avis spontané
Logo de Queendancer

Réponse de Queendancer

Dear Wendy,
We are very sorry for the unpleasant shopping experience you have had. First of all, regarding the order time, there are relevant instructions below the option to add items to the shopping cart on our shopping website. Our order time consists of two parts: production time and transportation time. We don't know your order number. Please send us your order number so that we can check this issue. If it is our problem, we will definitely propose a suitable solution. Regarding the clothing size issue, our clothes are strictly produced according to the size chart on our website. There is a size chart on our website, and you can measure it. It is our problem and we are willing to be responsible. Regarding the return and refund issue, we always follow our refund policy. If it is our problem, we will definitely be responsible and solve it. Since we couldn't find your order, could you please provide the order number to me so that I can check the order issue? If it is confirmed that the returned package has been delivered to our warehouse, we are always willing to handle the refund procedure for you.
If you have any further questions, please let us know. Have a good time!
Kind regards,
Queendancer Customer Care Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus