I recently purchased a pink and green crossbody bag as a gift for a close friend who is a member of Alpha Kappa Alpha Sorority, Incorporated. 💕💚 The colors were perfect, and she absolutely l... Voir plus
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In a statement: The product received should match the picture of the product advertised. Unfortunately, these do not. The items took approximately a month to arrive. Then, once they arrived, they... Voir plus
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I made 2 purchases as gifts, I love everything about the quality and looks of the bags, delivered in a timely order, I will be ordering one for me soon
I ordered a handbag on August 8th. I requested a refund on August 31st, September 5th, and September 9th because I never received the order. I received generic emails from Alexis King acknowledging re... Voir plus
L'entreprise a répondu
3,6
Moyen
155 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 67 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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If I could give zero stars I would
If I could give zero stars I would! The whole ordering process has been a nightmare. It has been over 30 days since I placed my order and not only was it delivered to a different address in another state, the company asked me to contact the shipper to find it/fix the problem. Additionally, I thought I was supporting a black owned and made product and found out the purse is made in China! Very disappointed to say the least.
30 janvier 2026
Avis spontané
Réponse de Queenira
Hi Monique,
We’re truly sorry to hear about your experience and understand your frustration. Thank you for sharing your feedback with us.
If you need any further assistance, please feel free to contact us at cs@queenira.com —our team is here to support you.
Kind regards,
Isabella Monroe From Queenira
Very good customer service.
The company immediately responded to a quality issue I had. Their communication was courteous and business like. The issue was resolved in a reasonable time.
I would recommend this companies customer service .
24 février 2026
Avis spontané
Réponse de Queenira
Hi Vaughn,
Thank you so much for your kind words! We’re really glad we could assist you and resolve the issue in a timely manner.
Your recognition of our customer service truly means a lot to us. We appreciate your recommendation and hope to serve you again!
Kind regards,
Isabella Monroe From Queenira
I haven't received my order yet
I haven't received my order yet. It's been over a month since I ordered it
25 février 2026
Avis spontané
Réponse de Queenira
Hi Norris,
We’re truly sorry for the concern and frustration caused by the longer delivery time. We completely understand how disappointing it can feel while waiting for an order.
After checking, we’re very glad to see that the package was successfully delivered. We truly appreciate your patience throughout the shipping process and your support for our brand.
If you’re satisfied with the final outcome, we would sincerely appreciate it if you would consider updating your review. We truly hope to have the opportunity to serve you even better again in the future.
Kind regards,
Isabella Monroe From Queenira
I am so pleased with my bag
I am so pleased with my bag. It is absolutely gorgeous! I love a great leather bag, but my Queenira Bag speaks to my heart as a Black Woman. This bag has personality and I look forward to styling it and wearing it. Thank You so much!
24 février 2026
Avis spontané
Réponse de Queenira
Hi Dara,
Thank you so much for your beautiful words—it truly means a lot to us 💛 We’re so happy to hear that your bag speaks to you and reflects your style and personality.
Wishing you so much joy wearing it—we’d love to serve you again soon!
Kind regards,
Isabella Monroe From Queenira
The product is high quality and…
The product is high quality and visually appealing. They are definitely out to make a product that stands out in the crowd!
2 février 2026
Avis spontané
Réponse de Queenira
Hi Derek,
Thank you so much for your kind feedback! We’re really happy to hear you love the quality and unique design.
Creating products that truly stand out is what we aim for, so your words mean a lot. Hope to serve you again soon!
Kind regards,
Isabella Monroe From Queenira
Product was spectacular and it came in…
Product was spectacular and it came in a timely manner. I gave 4 star because the delivery notification never said in route or nothing it just popped up luckily I have a boor bell camera to try an prevent theft but overall it's a great product . I look forward to purchasing another one
13 février 2026
Avis spontané
Réponse de Queenira
Hi Scholar,
Thank you so much for your kind words—we’re thrilled you love the product!
We also appreciate your feedback about the delivery updates, and we’ll definitely take that into consideration to improve the experience. So glad it arrived safely, and we look forward to your next purchase!
Kind regards,
Isabella Monroe From Queenira
I made a second order for another bag…
I made a second order for another bag size medium on Feb 12 now I am unable to track my order I sent 2 emails no response I am very disappointed bcuz the first one was very satisfying I love it but what happened to customer service no answer to my emails no update on my order... My order number is qeen6801
12 février 2026
Avis spontané
Réponse de Queenira
Hi Pat,
We’re truly sorry if your recent experience did not meet your expectations. We completely understand your frustration regarding the tracking updates and communication, and we sincerely apologize for any concern this may have caused.
After checking, we’re very glad to see that your order was successfully delivered. We truly appreciate your continued support, especially after your positive first experience with us.
Thank you again for sharing your feedback—it helps us continue improving our service. If you’re happy with the resolution and your order, we would truly appreciate it if you would consider updating your review. It would mean a lot to our small team.
Wishing you many wonderful moments with your new bag, and thank you again for supporting Queenira.
Kind regards,
Isabella Monroe From Queenira
Awesome Product & Packay
I received my item within two weeks and it was amazing! Even took special care of product shipping it with foam covering on the bag for my lady! She loves the quality the the weight of her bag!
3 février 2026
Avis spontané
Réponse de Queenira
Hi Alonzo,
Thank you so much for your kind words! We’re so happy to hear the bag arrived quickly and that the packaging met your expectations 💛
It means a lot that your lady loves the quality and feel of it—that’s exactly what we hope for. We truly appreciate your support and hope to serve you again soon!
Kind regards,
Isabella Monroe From Queenira
I received my purse in a timely manner
I received my purse in a timely manner. I am very happy with quality of the purse. The picture of the Black Cowgirl with blond plaits is simply outstanding. Tomorrow, I will carry it to compliment my brown and beige African attire.
I will be purchasing another purse from this company in the near future.
8 janvier 2026
Avis spontané
Réponse de Queenira
Hi Dee,
Thank you so much for your beautiful review!
We’re absolutely delighted to hear that you’re happy with the quality of your purse and that the Black Cowgirl design stood out to you — that means so much to us. We can already imagine how stunning it will look paired with your brown and beige African attire! ✨
It truly warms our hearts to know you’re planning to purchase again. We can’t wait to serve you in the near future. If you ever need anything, please feel free to reach out to us at cs@queenira.com anytime.
Kind regards,
Isabella Monroe From Queenira
Supporting A Black-Owned Business
I would rate my experience 5 out of 5 stars. When I inquired about an item on the side of the handbag, the company responded quickly to my inquiry. I understood the response. I initially bought two handbags and was quite pleased with the quality. I went on to buy 2 more handbags and 3 wallets. My family will be surprised and pleased with their early Mother’s Day gift. Thank you for providing products that will last for years to come and will be a great conversation piece even as we celebrate Black History month. Thank you.
9 janvier 2026
Avis spontané
Réponse de Queenira
Hi Belinda,
Thank you so much for your heartfelt message.
We’re truly honored to hear how happy you are with your handbags and wallets, and it means so much that you chose Queenira pieces as special Mother’s Day gifts. Knowing they’ll be part of your celebration — and even a conversation piece during Black History Month — is incredibly meaningful to us.
We did notice that your review is currently showing as 3 stars. If your experience truly felt like 5 out of 5 as you described, would you kindly consider updating the rating to reflect that? Your support helps our small business grow and continue creating pieces you love.
Thank you again for your trust and continued support. If you ever need anything, we’re always here at cs@queenira.com.
Kind regards,
Isabella Monroe From Queenira
My husband purchased a beautiful bag…
My husband purchased a beautiful bag from Queenira as a Christmas gift, and I absolutely love it. The material is exceptional, and the overall quality is outstanding. I carry it everywhere and constantly receive compliments, along with questions about where it was purchased. If you’re looking for a unique, elegant bag, I highly recommend Queenira. The prices are very reasonable, and most importantly, the quality is excellent—you’ll be delighted with your purchase.
4 janvier 2026
Avis spontané
Réponse de Queenira
Hi Nita,
Thank you so much for this beautiful review.
We’re truly honored that your Queenira bag was part of such a special Christmas gift. It means the world to us to hear that you love the quality, carry it everywhere, and receive so many compliments. That’s exactly the feeling we hope every customer experiences
Your recommendation and kind words about our craftsmanship and pricing genuinely encourage our entire team.
If you ever need anything, we’re always here for you at cs@queenira.com.
Kind regards,
Isabella Monroe From Queenira
Highly disappointed
Highly disappointed. I ordered a Crowned In Onyx Premium Leather Handbag on December 24,2025 it’s feb 2026. I am disappointed with this company. As a first time buyer I had high hopes and the fact that I still have not received my order makes it my last time buying from them.
3 février 2026
Avis spontané
Réponse de Queenira
Hi Jay,
We’re truly sorry to read this and completely understand your disappointment. Waiting this long for your order — especially as a first-time customer — is not the experience we want you to have.
Please allow us the opportunity to urgently review your case and provide a clear update or solution right away. Kindly reach out to us at cs@queenira.com with your order number, and we will prioritize this matter immediately.
Your trust means everything to us, and we sincerely hope to turn this experience around for you.
Kind regards,
Isabella Monroe From Queenira
I ordered the bag for my daughter for…
I ordered the bag for my daughter for Christmas. She was surprised but excited. The company told me the bag would arrive a little after Christmas due to unforseen postal delays. I so very much appreciated their honesty which indeed says something about their. Service accountability. A very satisfied and appropriative customer
25 décembre 2025
Avis spontané
Réponse de Queenira
Hi Dr. Jensen,
Thank you so much for your kind and thoughtful review.
We truly appreciate your understanding regarding the postal delay, especially during the busy Christmas season. Your grace and appreciation for our transparency mean more to us than you know.
We’re so happy your daughter was surprised and excited — that’s exactly the joy we hope to bring with every Queenira piece.
If you ever need anything, we’re always here for you at cs@queenira.com.
Kind regards,
Isabella Monroe From Queenira
WARNING!!! DO NOT ORDER FROM THIS COMPANY
DO NOT, I REPEAT, DO NOT ORDER FROM THIS COMPANY!! I have so much to say! What started out as my mistake of ordering the wrong bag went left quick! My order, once correct should have resulted in me owing them an extra $50 which was fine. Instead, I received an invoice for over $145 after already paying $118. My son knowing I was waiting for the invoice immediately paid it because he had my phone. I quickly tried to correct this but Queenira seeing that they were coming out the winner lied and said I choose the bag with the primehide, more expensive leather which was another lie. That same day, I found an invoice in SPAM for $50 which was what I owed making the initial $118 and $50 the true price. They refused to listen and held strong to their lie refusing to refund my stolen money! The bag showed up January 28th when though they said it was delivered January 26th and the strap wasn’t even included!! I fear we all are being misrepresented as I order black predominately but I fear this isn’t a black owned company!!! Telfar would never!!!
30 décembre 2025
Avis spontané
A Beautiful Majestic Handbag.
I purchased a Queenira Majesty Known Premium Leather Handbag in Royal Purple. It is a very elegant looking handbag and is quite different from anything I had seen in the past. When I first saw it, I immediately thought of my cousin, who's favorite color is Royal Purple. And since she is very entrenched in Black and African history, I felt that this was the perfect gift for her. She was overwhelmed with joy when I presented it to her and said she would wear it proudly. Queenira was very effective at communicating throughout the ordering and shipping process. I was very please and look forward to ordering again.
11 décembre 2025
Avis spontané
Réponse de Queenira
Hi Robert,
Thank you so much for this beautiful and meaningful review 💜
We’re truly honored that you chose the Royal Purple Majesty Known handbag as such a special gift for your cousin. Knowing it connected so deeply with her love for Black and African history — and that she was overwhelmed with joy — means everything to us.
We’re also so grateful for your kind words about our communication throughout the process. Your satisfaction truly encourages our entire team.
We can’t wait to serve you again. If you ever need anything, please don’t hesitate to reach out to us at cs@queenira.com.
Kind regards,
Isabella Monroe From Queenira
Réponse de Queenira
Hi Lawrence,
We absolutely love hearing this 😍♥️
Nothing makes us happier than knowing your wife can’t stop showing off her bag — that’s the Queenira effect!
Thank you so much for choosing us for something so special. If you ever need anything, we’re always here at cs@queenira.com.
Kind regards,
Isabella Monroe From Queenira
The purse is STUNNING
The purse is stunning! The pictures were awesome, but the actual product in your hands, it's on a whole Nother level. If you order the real leather like I did, make sure you buy Quality leather Care products. I bought this for my wife for Christmas and you should've seen the jealousy on the faces of my mom, Aunt's, sisters and girl cousins LMAO. She received compliments the very first time she wore it out. This is actually her second purse. I bought her the bound by knowledge for Thanksgiving and it was the same reaction from strangers, white and black, male and female. I don't know how many guys this review will reach but fellas if you want all the special treatment that comes with giving a great gift, this is your chance to take 2026 by the horns. There are so many choices to choose from, It is literally mind-boggling. But take the time and go through the product line. I'm sure you will find something that represents your sweetheart. Oh and guys don't be cheap this year, buy the premium leather lol.
25 décembre 2025
Avis spontané
Réponse de Queenira
Hi Aaron,
Wow — this review absolutely made our day 😄💜
We love that you can see and feel the difference in person — that’s exactly what we aim for with our premium leather pieces. And hearing about the reactions from your family (and the compliments from strangers!) is priceless. Sounds like you truly understood the assignment when it comes to gift-giving 👏
Thank you for trusting Queenira not once, but twice — from Thanksgiving to Christmas. Your support and energy mean everything to us.
We’re wishing you and your wife an amazing 2026 filled with more compliments and special moments ✨
If you ever need anything, we’re always here at cs@queenira.com.
Kind regards,
Isabella Monroe From Queenira
I have been eyeing the Queenira bags…
I have been eyeing the Queenira bags for quite some time. I decided to purchase the Crowned In Onyx Premium Leather Handbag for myself, my mother and sister. Wow! I was not disappointed. The customer service was outstanding. They tracked my packages the entire way and kept me abreast at all times. The bags and wallets arrived without damage with dust cover bags and are beautiful. The designs are amazing. The features are simple and exactly what I want in a bag. The zippers on all the bags and wallets work perfectly. I'm so excited for my mother and sister to see theirs on Christmas morning. As for me, I have to wait also.
2 janvier 2026
Avis spontané
Réponse de Queenira
Hi Jolina,
Thank you so much for this incredible review.
We’re truly honored that after eyeing Queenira for some time, you chose the Crowned In Onyx Premium Leather Handbag not just for yourself — but for your mother and sister as well. That means so much to us.
We’re thrilled to hear everything arrived safely, beautifully packaged, and exactly as you expected — from the craftsmanship to the zippers to the simple, functional features. And knowing our team kept you updated every step of the way makes us so proud.
We’re so excited for Christmas morning — what a special moment that will be! Thank you for trusting us to be part of it.
If you ever need anything, we’re always here at cs@queenira.com.
Kind regards,
Isabella Monroe From Queenira
I brought the bag as a gift not sure…
I brought the bag as a gift not sure what to expect. My wife loved it! We made another order for the matching wallet right away.
8 décembre 2025
Avis spontané
Réponse de Queenira
Hi Jimmie,
We absolutely love hearing this.
There’s nothing better than a gift that truly hits the mark — we’re so happy your wife loved the bag! And ordering the matching wallet right away? That’s how you complete the look.
Thank you so much for your support and trust. If you ever need anything, we’re always here at cs@queenira.com.
Kind regards,
Isabella Monroe From Queenira
Christmas Gift
It turned out to be a great Christmas gift for my girlfriend, she loves it. Thanks!
25 décembre 2025
Avis spontané
Réponse de Queenira
Hi Marc,
That’s wonderful to hear.
We’re so happy it turned out to be a great Christmas gift and that your girlfriend loves it — that’s exactly the reaction we hope for!
Thank you for choosing Queenira for such a special moment. If you ever need anything, we’re always here at cs@queenira.com.
Kind regards,
Isabella Monroe From Queenira
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