Queenira Avis 

155
TrustScore 3.5 sur 5

3,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I recently purchased a pink and green crossbody bag as a gift for a close friend who is a member of Alpha Kappa Alpha Sorority, Incorporated. 💕💚 The colors were perfect, and she absolutely l... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

In a statement: The product received should match the picture of the product advertised. Unfortunately, these do not. The items took approximately a month to arrive. Then, once they arrived, they... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I made 2 purchases as gifts, I love everything about the quality and looks of the bags, delivered in a timely order, I will be ordering one for me soon

Noté 1 sur 5 étoiles

I ordered a handbag on August 8th. I requested a refund on August 31st, September 5th, and September 9th because I never received the order. I received generic emails from Alexis King acknowledging re... Voir plus

L'entreprise a répondu


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

155 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 67 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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3,6

Tous les avis

(155)

155 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Beautiful bag

Ordered 'Bronze Birthright' medium bag and 'Aasha Africa' wallet on 12/01/25 and received them 12/24/25. They are both beautiful, love the colors and the gold tone metal hardware. Spacious and nice interior - red velvet. Has a clip to close the bag - prefer a zipper. In a addition to handles, it has long straps attached to the interior of the bag - wish they were detachable. Dislikes - no feet.

31 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

A Christmas Gift

I acquired the purse and matching wallet as a Christmas gift for my daughter. When she opened her gifts, her face lit up and she had a smile a mile long. She was extremely happy with both gifts and the quality of each item.

That was important to me because she is my only child.

25 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

My husband ordered my bag for my…

My husband ordered my bag for my birthday and it's been almost a month and it still has not arrived 😐

30 décembre 2025
Avis spontané
Logo de Queenira

Réponse de Queenira

Hi Shavonte,

We’re truly sorry if the delivery experience caused any disappointment or concern. We completely understand how important a birthday gift is, and we apologize if the wait did not meet your expectations.

After checking, we’re very glad to see that your order was successfully delivered and that the experience afterward was much more positive. We truly appreciate your patience and support throughout the process.

If you’re happy with the final outcome, we would sincerely appreciate it if you would consider updating your review. It would truly mean a lot to our small team.

Thank you again for supporting Queenira.

Kind regards,
Isabella Monroe From Queenira

Noté 5 sur 5 étoiles

The Majesty Known Premium Leather…

The Majesty Known Premium Leather Handbag and wallet was very nice! I was surprised by the quality of the bag. I have bought so called high end bags, but this one gets my lady way more attention then the others!

25 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

AMAZING

Got a bag for my boss as a Christmas gift and she LOVES it! Customer service was amazing. Any questions I had, was able to get a quick response. The bag looks even better in person and the quality is great

19 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Order in November

Order in November. I am still waiting on the bag to be delivered. In fact, tracking indicates after getting to California it was sent to Hawaii.... I'm in Florida. Very disappointed. No reply from vendor.

27 décembre 2025
Avis spontané
Logo de Queenira

Réponse de Queenira

Hi Terence,

We’re truly sorry for the frustration and concern caused by the shipping updates during transit. We understand how confusing and disappointing that experience must have felt.

After reviewing the order, we’re very glad to see that the package was ultimately delivered successfully. While carrier routing updates can sometimes appear unusual during transit, we completely understand how this affected your experience and appreciate your patience throughout the process.

Thank you again for sharing your feedback. If you’re satisfied with the final outcome, we would truly appreciate it if you would consider updating your review. We sincerely hope to have the opportunity to serve you even better in the future.

Kind regards,
Isabella Monroe From Queenira

Noté 5 sur 5 étoiles

5 STARS!!!

Absolutely beautiful product….exceeded expectations….so happy to support an amazing black owned business!
Looks like the negative reviews relate mostly to shipping times and the size of the bags; but we have no complaints!
Can’t imagine a bag that’s more unique or a better value than this!!

27 décembre 2025
Avis spontané
Noté 2 sur 5 étoiles

I ordered bags for my wife and…

I ordered bags for my wife and daughter. The bag for my daughter was not the right color, I didn't receive the whole order together. I ordered clutch purses to match, but never received them at all. The bag for my wife, with a picture of my wife and daughter on it, was never received. I sent the company an email to that fact, but no answer.

1 décembre 2025
Avis spontané
Noté 2 sur 5 étoiles

Buyers beware

The bags look like beautiful three dimensional pieces of art on the website. However, I was truly disappointed when I received my bag. First of all, I wanted a medium sized bag and thought that was what I was paying for but instead I received the smallest bag ever. I don’t see how the cost could equate to the bag that I received. That was way too expensive. Secondly, the artwork on the bag appears to be three dimensional when advertised on the website. But in actuality the artwork is two dimensional. Given what I paid for two tiny bags, I was truly upset and disappointed. Plus I’m not really sure if this company is really Black-owned. Probably just another way for somebody not Black to scam us out of our money. Don’t waste your money with this company.

15 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Shipping was late and not all items…

Shipping was late and not all items arrived. Customer service is horrible. I purchased the shipping protection but to no avail. Don’t waste your time and money

17 décembre 2025
Avis spontané
Logo de Queenira

Réponse de Queenira

Hi Ray,

We’re truly sorry to hear about your experience. Please know we are a legitimate business, and we take all non-delivery claims seriously. If your order hasn’t arrived, we would be more than happy to investigate and assist. Kindly reach out to us at cs@queenira.com with your order details — our team is here to help.

Kind regards,
Malik Brown From Queenira

Noté 5 sur 5 étoiles

Cultural Phenomenon

These fashionable designs, originality, culturally opulence and detail descriptions and depiction of an extraordinary product unlike any other brand that I have come across. My wife,and daughters, as well as my granddaughter love these culturally inspired gifts. Also the marketing campaign is one in a million.

18 décembre 2025
Avis spontané
Logo de Queenira

Réponse de Queenira

Dear Paul,

Thank you so much for your incredibly kind and thoughtful feedback. We are truly honored that our designs and cultural inspiration resonate with you and your family.

It means the world to us to know that your wife, daughters, and granddaughter love our products. We sincerely appreciate your support and hope to have the pleasure of serving you again in the future.

Warm regards,
Kimberly Johnson From Queenira

Noté 1 sur 5 étoiles

Never received order

Unfortunately I never received my product due to their negligent shipping process. The company was not willing to reship my order nor refund my money. I will be steering clear of them going forward. Terrible experience as a first time buyer.

28 novembre 2025
Avis spontané
Noté 3 sur 5 étoiles

Not the greatest quality

Not the greatest quality. The “premium leather” looks and feels like vinyl or like they call it, vegan leather. The strap that’s supposed to be leather is definitely pleather. Don’t get me wrong, the print on the bag is nice, but the quality of the leather doesn’t feel like it’s going to hold up much. If you need it in a hurry, like for a birthday, order it 3 months in advance. It takes forever to get to you. I think they’re made in China and have to go through customs. That’s the only reason I can think of why it took so long to get it.

5 décembre 2025
Avis spontané
Logo de Queenira

Réponse de Queenira

Hi Anthony,

Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that the product and delivery experience did not fully meet your expectations.

We appreciate your comments regarding the material, craftsmanship, and shipping timeline, as feedback like this is very important to us as we continue working to improve both our products and customer experience. We’re also glad to hear you liked the print design of the bag.

Thank you again for your honesty and support. We sincerely hope to have the opportunity to serve you better in the future.

Kind regards,
Isabella Monroe From Queenira

Noté 5 sur 5 étoiles

It's a Christmas gift for my…

It's a Christmas gift for my granddaughter....it'sthe
perfect size and that 3d painting is well done.

20 décembre 2025
Avis spontané
Logo de Queenira

Réponse de Queenira

Hi Artemes,

Thank you so much for your kind words! We’re truly happy to hear that it’s the perfect size and that you love the design. We hope your granddaughter enjoys her Christmas gift, and we would be honored to serve you again in the future.

Warm regards,
Kimberly Johnson From Queenira

Noté 5 sur 5 étoiles

The Queenira Ancestor Call Classic…

The Queenira Ancestor Call Classic Shopper Tote features soft vegan material and an attractive print. Its versatile style suits work, church, or any casual or upscale event.

19 décembre 2025
Avis spontané
Logo de Queenira

Réponse de Queenira

Dear Buncom,

Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that you love the design and versatility of the Ancestor Call Classic Shopper Tote.

Your support means a lot to our team, and we sincerely hope to have the pleasure of serving you again in the future. 💛

Warm regards,
Kimberly Johnson From Queenira

Noté 4 sur 5 étoiles

I bought this bag for my wife for…my queen!

I bought this bag for my wife for Christmas, and oh my goodness it is a beautiful handbag! The quality is excellent and I truly can't wait till she sees it. I'm excited for her!

My only knock is the delivery time it took a while but that could be due to the holiday.

18 décembre 2025
Avis spontané
Logo de Queenira

Réponse de Queenira

Hi Fred,

Thank you so much for your wonderful review! We’re delighted to hear how excited you are to gift this beautiful bag to your wife and that you’re impressed with the quality. We truly appreciate your patience with the delivery time, especially during the holiday season, and we hope it brings her lots of joy. 🎄💖

Warm regards,
Kimberly Johnson From Queenira

Noté 2 sur 5 étoiles

I ordered two bags,seemed like I …

I ordered two bags,seemed like I received two purses. The actual sizes differ from their website and the delivery times are entirely too long..
One item is correct and the item is totally wtong.
Ordered November 25th , and received the bags Decembewrong.
Waiting on Queenira to respond and me good.

17 décembre 2025
Avis spontané
Noté 2 sur 5 étoiles

Damaged bag

I waited so long to get this bag and to have a crease running from side to side is not what I expected. The packaging does not hold up to being mailed. This bag should have been in a box so that the box would take the abuse of a mail facility. I am disappointed. Twice you have failed me. No more. I wish I could put a picture of the paper packaging and the damaged bag.

13 décembre 2025
Avis spontané

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