Quintain Living - The Robinson Avis 

Quintain Living will charge whatever they like for utilities. It will have zero connection to your actual usage show by having broken heating / heating never on. It's a massive scam.

They get away with this, by hiding your energy usage behind a broken app, and an accounts department who will not respond to any emails for weeks. When challenged they will drag it out for as long as possible in the hopes that you will give up.

I’ve also had issues with rent charges - I had missed a direct debit payment and asked for a payment link 3 minutes after being notified of the missed payment. I then sent weekly - daily emails requesting the link. Was ignored for a month so that I was now behind and was unfairly charged that month + the new month + late fee. I challenged but was ultimately backed into a corner and forced to pay.

Quintain Living is charging us full fees, and even the payment link they provided contains completely erroneous figures. Such incompetence leads me to question the fairness of other charges imposed on us. Following an email exchange, they updated the new rent amount, but this also proved to be problematic. The issue of water and electricity bills looms large. The billing appears to be arbitrary. During several months when I was completely away from home, they continued to bill me as if I had been using the apartment regularly throughout the entire month. They often attempt to shift the blame for these overcharges by citing "quarterly reconciliations" of our usage, yet these excess charges have no correlation with reconciliation efforts. I have requested detailed breakdowns of my daily usage to verify that during my travels, with all devices in my apartment turned off (except for the refrigerator), such excessive consumption is unjustified. Furthermore, we've requested itemized bills for water and electricity, but the apartment management has failed to respond to our inquiries. They have falsely claimed via email that they were unable to reach us by either email or phone. This behavior is outrageous. We simply want to understand the breakdown of our monthly utility bills. I fail to comprehend why this seemingly straightforward request poses such a challenge for this company. Additionally, they have resorted to sending threatening emails, which only adds to our distress.

On the whole, Quintain Living is a great place to live, with modern amenities and a great local area. Most of the Residents Team genuinely seem to care and, in particular, Emilia is a real credit to Quintain. She was friendly, an absolute professional and managed to resolve my issues quickly.

I am writing to express my grave concern and dissatisfaction regarding the unresolved electrical issues in my apartment at Quintain Living, which have caused continuous disruptions and inconveniences in our daily lives. Despite multiple reports and urgent requests for assistance, there has been a lack of timely and effective response from your team, and the issues remain unresolved.

As previously communicated, essential appliances such as the dishwasher and the kitchen extractor fan are non-operational due to faulty kitchen electrical circuitry. We had a technician from Samsung evaluate the dishwasher, confirming that the appliance’s inability to function is due to an electrical fault, not an issue with the dishwasher itself.

I must emphasize the seriousness of these persistent issues and the negative impact they have had on our living conditions. The lack of urgent action and communication from your team is quite concerning and disappointing.

We demand immediate and decisive action to address and resolve these electrical issues. Please ensure that a qualified technician is dispatched to our apartment within this week to conduct the necessary repairs and restore functionality to our appliances.

To be honest, quintain living is good enough compared to other agency or landlord in London. Make my life very convenient. The residence team member Rodrigues has been really helpful to me! He is very friendly and patient.