QUOC Avis 

Réponse de QUOC

Actualisé le 30 déc. 2024

Hey Pat,

Thank you so much for taking the time to leave us a review—we truly appreciate your feedback! We’re delighted to hear the product met your expectations and arrived just in time for Christmas. Ensuring a great experience for our customers is always our top priority.

If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help!

Réponse de QUOC

26 déc. 2024

Hey Francisco,

Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that you found the exchange process quick and straightforward—we always aim to make the experience as seamless and enjoyable as possible for our customers.

It’s fantastic to know the right size feels great on your foot and keeps you comfortable on those long rides. And we couldn’t agree more—they really do look great!

We truly appreciate your support and hope you continue to enjoy your shoes. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.

Réponse de QUOC

20 déc. 2024

Hey Ashton,

Thank you for your feedback on this order and our sincere apologies for any inconvenience caused.

We have since fully refunded your order inclusive of all shipping costs for these replacement dials in reflection of this approved warranty claim and extension of our service. Please allow 2-5 business days for this refund to show against the method of payment.

We can confirm we replied to your initial email via info@quoc.cc on 18/10/2024, requesting confirmation of your shipping address and further details to complete your warranty claim. Upon your initial email, your warranty claim was approved and we were awaiting confirmation of these details, we did not receive a reply from you hence our inaction. We can only apologise further for lack follow up by other means.

We are now looking to amend the shipping cost of items such as this which are stored within the US alongside the shoes. Unfortunately, the cost of insuring and shipping goods across multiple states within the US is incredibly varied and led to the implementation of a flat shipping fee for all goods, as we grow in the US we will see a more adaptable pricing structure for shipping to ensure fairness across the country.

Thank you again for your understanding.

We have reached out to you within the last 12 hours since your review via our personal email addresses and will await your response, please check all spam or junk folders should this have been misdirected.

If you have any further comments please send these to info@quoc.cc and we will be sure to reply once more.

Your patience is greatly appreciated as well as you continued support of QUOC.

Réponse de QUOC

19 déc. 2024

Hey Dreana,

Thank you for sharing your fantastic 5-star review! We're so pleased to hear that our swift returns process made getting the right size hassle-free for you. Your satisfaction is our priority, and we’re glad we could ensure everything went smoothly.

It’s wonderful to hear that the shoes are not only a perfect fit but also provide the comfort and support you need. We take pride in offering thoughtful details like the arch supports, replacement spikes, and shoe bag to enhance your overall experience.

We truly appreciate you taking the time to leave this feedback. If there’s ever anything else we can do to assist, don’t hesitate to get in touch—we’re always here to help.

Réponse de QUOC

20 déc. 2024

Hey Marielle,

Thank you for your feedback on your order, we share in your disappointment.

We have since arranged for a new shoe bag to be dispatched to you as soon as possible, this is currently being held in customs pending your verification. If you have any issues in regards to its clearance through customs please contact us.

The reason for its lack of inclusion in your initial order was that a shoe bag was not standard in older models of the shoe including this pair of black Mono IIs.

We will see the inclusion of shoe bags standardised for 2025 in those shoes which carry a higher price point. Including the current M3 Air and GTXC models.

Thank you again for your order which is greatly appreciated by by the QUOC team as well as you understanding and patience while the new shoe bag is being dispatched to you.

Should you require any further assistance or have further comments, please do not hesitate to get in touch via info@quoc.cc. We would be happy to help!

Réponse de QUOC

18 déc. 2024

Hey Gianluca,

Thank you so much for taking the time to leave such a heartfelt review! We’re truly delighted to hear about your positive experience with our customer support team. It means the world to us to know that we were able to assist you quickly and effectively.

At QUOC, we believe that exceptional service is just as important as the quality of our products, and your kind words reaffirm the dedication and care our team strives to provide every day. Knowing that we were able to resolve the issue with your M3 Air shoes and leave such a lasting impression fills us with pride and gratitude.

We completely agree that problems can occasionally arise, even with top-quality products, but we always aim to address them swiftly and with kindness. Your recognition of this effort and your generous six-star rating truly inspire us to continue delivering the best for our valued customers.

If you ever need assistance again or have any questions, please don’t hesitate to get in touch. We’re always here to help and ensure you have the best possible experience with QUOC.

Thank you once again for your wonderful feedback and for trusting us with your cycling needs—it’s an honour to serve you!

Réponse de QUOC

Actualisé le 18 déc. 2024

Hey Malcolm,

Thank you for your review!

We're so glad to hear that you had a smooth and fast exchange experience—it’s always our goal to make things as easy as possible for our customers. It’s wonderful to know that you're enjoying the quality of our CX shoes as well. We put a lot of care into ensuring they’re built to perform and last, so it’s great to hear they’ve met your expectations.

If you ever need help with sizing, fit, or anything else, don’t hesitate to reach out. We’re here to support you every step of the way. Thank you for choosing Quoc, and happy riding!

Réponse de QUOC

13 déc. 2024

Hey Erik,

Thank you for your wonderful review! We’re delighted to hear that you’re enjoying your shoes and finding them both comfortable and well-crafted. It’s also great to know that the sizing worked perfectly for you—we put a lot of effort into ensuring an accurate fit for our customers.

If you have any questions or need assistance in the future, don’t hesitate to get in touch. We truly appreciate your support and look forward to serving you again!

Réponse de QUOC

13 déc. 2024

Hey Tom,

Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you’re happy with the quality of our products and the level of customer service you received.

It’s also great to know that our size chart was helpful—it’s designed to provide a more accurate fit by focusing on detailed foot measurements rather than relying solely on EU sizing, which can vary between brands.

If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We’re always here to help!

Thanks again for your support, and we hope you continue to enjoy your Quoc products.

Réponse de QUOC

11 déc. 2024

Hey Joel,

Thank you so much for the positive review, we are glad we could help you get your shoes in a fast amount of time.

Please don’t hesitate to reach out if you have any further questions or if we can help in any way!

Réponse de QUOC

11 déc. 2024

Hey Michael,

Thank you for your positive feedback on our service. We strive to ensure every customer has their needs met, and it’s great to hear that our service met your expectations.

We do apologise that the shoes didn’t work out for you due to the fit being too narrow. Our goal is for every customer to feel comfortable and confident in their choice, and we understand how disappointing it can be when a product isn’t the right fit.

We’ve also taken your feedback regarding the postage costs on board. While this policy helps us manage returns effectively, we always appreciate hearing our customers’ perspectives as it helps us improve our overall experience.

Thank you for giving our shoes a try—we hope to have the opportunity to assist you in finding something more suited to your needs in the future. Please don’t hesitate to reach out if you have any further questions or if we can help in any way!

Réponse de QUOC

9 déc. 2024

Thank you for sharing your experience! We’re thrilled to hear you found the shoes stylish and appreciated the quick delivery. It's great to know the size swap process was smooth and efficient. With warmer months on the horizon, we hope you’ll be out enjoying your new shoes very soon! If there’s anything more we can do for you, don’t hesitate to get in touch. Happy riding! 🌟

Réponse de QUOC

9 déc. 2024

Hey Dom,

Thank you for sharing your experience with the Grand Tourer XC! We're delighted to hear that you've found them comfortable and suitably stiff for your off-road adventures. It's fantastic to know they meet your needs and have made a positive impression. If you ever have any questions or need assistance, feel free to reach out. Enjoy your rides, and thank you for the 5/5 rating! 🚴‍♂️

Réponse de QUOC

9 déc. 2024

Thank you for your kind words! We’re delighted to hear that our service met your expectations and that our team was able to provide fast and assertive responses to your questions.

Your satisfaction is our top priority, and it’s great to know we could assist you effectively. If you ever have any more questions or need further support, please don’t hesitate to reach out—we’re always here to help!

Réponse de QUOC

9 déc. 2024

Hey Dennis,

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the high quality of our product—it’s something we take great pride in.

Your appreciation for our customer service means the world to us, as we’re committed to ensuring every interaction leaves our customers feeling valued and supported.

We’re grateful for your recommendation and look forward to continuing to provide you with great products and service in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out!

Réponse de QUOC

5 déc. 2024

Thank you for your feedback regarding your recent order. We sincerely apologise for the condition in which the bottle arrived. We understand the risks associated with international shipping and regret that the packaging did not meet your expectations.

To address this, we have issued a refund for the products and shipping costs, inclusive of all duties. This reflects the high standards we strive to uphold for our customers.

Your feedback is invaluable, and we are sharing it diligently with our wider team to ensure improvements are made in our packaging processes for future shipments. Thank you for bringing this to our attention, and for your understanding.

If you have any further concerns, please don’t hesitate to contact us.

Réponse de QUOC

3 déc. 2024

Hey Stuart,

Thank you so much for your feedback! We're thrilled to hear you're enjoying the gravel shoes and that the stiff sole is meeting your expectations. It’s always great to see the future of cycling being embraced by our riders!

If you have any other thoughts or questions, feel free to reach out—we’d love to hear from you.

Réponse de QUOC

2 déc. 2024

Thank you for your feedback. We understand how important it is for your order to arrive smoothly, and we're sorry to hear about the initial challenges with delivery.

This is something deeply frustrating for ourselves given the limited quantities available of the Gran Tourer XC Lace Chestnut ordered.

From our records, the goods were successfully delivered as of 13.11.24 , and you have now effectively received them free of charge, and we have provided a full refund for the goods, inclusive of all duties, taxes and shipping to ensure the best possible resolution. This outcome reflects our commitment to delivering the utmost after-sales support and finding the fairest solution for QUOC customers.

As you had purchased a limited edition exclusive product (Gran Tourer XC Lace Chestnut), re-dispatching an immediate replacement was not possible, which understandably caused some delays. In other circumstances, we would have promptly sent a new order via a differing courier to resolve the issue faster.

To facilitate the resolution, we asked you to verify your details and contact FedEx customer service which you had understandably promptly refused citing personal scheduling and timing concerns. However this step was essential in confirming the delivery address and ensuring a suitable time frame for redelivery.

In regard to your threats of involvement of the French consumer protection authority, we’d like to clarify that the successful resolution was achieved through our prior actions and ongoing efforts with FedEx to address the situation, not those actions taken after the threat, a threat which was taken with utmost seriousness.

It’s important to note that this review does not reflect the standard of support and service we strive to provide nor that of which was provided. The products and service remain covered under our warranty, so should you encounter any further issues, we would be more than happy to assist.

Please don’t hesitate to get in touch if there’s anything further we can do for you.

Thank you again for sharing your experience.

Réponse de QUOC

22 nov. 2024

Hey Sara,

Thank you for taking the time to share your feedback! We're delighted to hear that the process of purchasing your shoes was efficient and seamless. We work hard to ensure that our customers have a smooth and hassle-free experience, from purchase to delivery—and even returns if necessary.

If you need any further assistance, don’t hesitate to get in touch. We’re always here to help!

Réponse de QUOC

20 nov. 2024

Hey Maria,

Thank you so much for your kind words! We're delighted to hear that your order arrived quickly and that you're loving the shoes. Comfort and a perfect fit are exactly what we aim for, so it's great to know we hit the mark for you. Enjoy your rides, and if you ever need anything, don't hesitate to reach out! 🚴‍♀️👟