RACQ Avis 

I had a very disappointing experience with RACQ. After locking my keys in my BMW, the company sent a patrol, despite knowing they couldn't access my car due to its make. I ended up paying $160 for a service that was ineffective, on top of my $100 membership fee.
The patrol technician, Jake, arrived quickly but informed me that unlocking my car was too difficult and that the locksmith was unavailable until Monday. He left me stranded an hour from home without offering a ride or any further assistance.
When I called on Monday, I learned the locksmith was now sick, and the operator merely suggested I "call back later." There was no effort to provide an alternative locksmith, even though Jake had indicated that assistance would be available.
I spoke with two managers, but neither showed any concern or willingness to help, nor did they offer a refund. My tools, essential for my work as a plumber, were locked inside, and I was unable to work that day. Overall, the lack of support and care from RACQ has left me extremely frustrated and disappointed. I cannot recommend their services.

Crap company , so disappointed , my daughter waited over 5 days someone to contact her regarding towing a car ...
Not good enough 😕, will be helping her find another insurance company

Theme park ticket cost less to everyone else.
Poor discount offer. Sad for RACQ if they think its ok. They had a weak excuse trying to justify their higher price with a movie ticket in the deal which they valued at 20 dollars.

I have always found the RACQ customer service quite good.
But I can’t understand why they cannot explain why my house insurances premiums (3 in total) have increased by over 100%!
This then takes multiple phone calls and then cancelation of my policy to actually get it reviewed. Time consuming and crazy!!!
I have decided to take my 4 policies elsewhere.
Fingers crossed.

I contacted RACQ to have my car towed to my repairer today, the fellow I spoke to from the contact centre was very polite and helpful but unfortunately Annette from the office who contacted me after to demand extra payment because the tow would be over the limit of free tow was not so pleasant.
She asked me for my bank details to put into her system to pay for the extra miles, I have been hacked a couple of times now so I was not comfortable in giving those details to her over the phone and offered to go into the office but she said unless I paid upfront I wouldn’t get my car picked up. I felt bullied and threatened by her, I am a gold card member and have been with RACQ for more than 20 years so I’m hardly going to skip out on paying the difference of the tow.
I think Annette is lacking in PR skills and would benefit from a refresher, clearly she wasn’t taking any notice at previous training.
Now I have to cancel my card again.

Roadside Service * 02 Sep 2024
Geoff and Bryce of Maryborough RACQ helped US in a dangerous and hopeless situation with a blown tyre on our vehicle whilst we were towing a caravan...very efficient and much appreciated....thankyou boys 👏👏👏

Road raging RACQ truck Driver Cornubia Qld. Would not let me out of my park, i am more out of the park then in, I honestly thought he would let me out, cause it made sense! Nope, he comes right up behind my boot, then starts blasting his horn, so I kept going, he follows me out to the end of the driveway, still blasting away, now we have an audience. I flipped him off, he's still honking, he parks behind me, gets out comes over, starts to give me a spray, I tell him to go away giving him the hands up, he calls me a c..nt, starts banging on my window. I have 2 kids in the car, then the hero goes back to his truck.

Chanel 7 Animated characters of the 2 Cockatoos watching cars break down and go through the colours of the cars, then yellow car comes along cockatoos say “Spoto” Love it and made 2 of us at home have a big laugh😆😆

Avoid avoid avoid! We Currently have 7, yes seven Racq policies. This includes Ultra care breakdown and full comprehensive on my car that THEY broke! They have failed on break down service customer service and negligable on care or customer support. We ASKED FOR A TOW after my car was stuck in gear... later to find out 6th and reverse. No tow truck sent, only a RACQ call out guy off his head, he drove my pride and joy (stuck in 6th And reverse) and burnt out clutch! We are Still trying to speak to someone to make sense and no support from RACQ... TOTALLY ignoring emails and bad service and failing to communicate follow up or care at all! Ignoring my contact and emails. Now almost 3 months later no resolve.RACQ is evasive, non communicative! PLEASE find another insurer. We are currently still trying to seek any kind of support from them no car and still paying them for 7 pollices and previlage being treated with contempt by RACQ.

You guys stink your aware of youth crime but try to evade responsibilities as an Insurer SHAME ON YOU
YOU put people through the ringer for 6months only to decline with these intentions all along
Disgusting after 20yrs with you my mate could not get paid out for the vehicle your hidden enduendo suggesting in your emails that the person disposed of their own vehicle hiding behind wuthout prejudice
This company was great once, no more now greedy penny pinching company passing the buck . Have you guys seen the television youth crime?
Of course not
You went down financial hardship first
By intruding into bank statements,
Phone records, proof of purchase, cctv footage and service history before pulling the raw prawn your not paying out.
How do expect people to keep faith with your company especially after 10years
No loyalty here
RUDE
I SUGGEST FUTURE INSURERS DONT LOOK HERE CAUSE THEY HAVE GROUNDS TO PAY OUT LIKE A MAN WITH NO ARMS
GO ELSEWHERE WHERE YOU FEEL VALUED BY THE COMPANY
Extension to this is the company said it couldn’t be paid with no car….the police had it listed under another Qp and now it’s listed you would think they would change their tune….you fools. How is it his fault when the police link it the vehicle up to a fire and the vehicle has now been moved. Where is it…Lol you guys don’t even make phone calls to follow up….it’s up to RACQ and the police ti find the bloody vehicle this is what people put trust into their insurance companies. please contact this number 0410630675 if you have had misgivings with RACQ as people want a COMMISSION into insurers over past 2 years and their refusal to pay out. I also have been in contact with news people very interested in running this story. The police don’t even know why the person hasn’t been paid out well poor old RACQ think it’s because they feel they are constantly paying out for youth crime that now they try to put the onus on the person insured. You need to prove your vehicle was taken ….SHOCKED Are you well why do we need police or insurers. The police didn’t link the vehicle the insurers investigators sit on their hands and then as a last resort get a bodgy forensic report to give reason why you shouldn’t get paid…don’t turn up in your work clothes or look like a pauper because then RACQ think your uneducated and look for a loop to get out of the claim….so he rang the forensic dude, which the call is taped and the person to whom they used says that age vehicle can’t be done. Meaning it can’t be looked at …a $21 000 vehicle that’s write not a Mercedes, not a mustang pathetic practices.
Mateys out there if you’re left waking up with no vehicle with camera footage which the police think is awesome well what hope has anyone else got. That’s not good enough if their intelligent staff can’t work it out. What do they get paid for. I have just changed all insurances from racq to other insurers that are not affiliated. This insurance company lies through their teeth and will go to great lengths to back fellow employees who condemn and intimidate and racist an interview then have it in for you if you complain against the interviewer who is saying nothing but rolling eyes, shrugging shoulders and shaking head…your doomed from this point when this happens and then they get spoken to this is what happened to this guy. His whole street disgusted with the way he was treated and 2 of them who were with RACQ have changed as they feel RACQ can’t be trusted to honour the BS they write in their disclaimers which are in my opinion and others who have been following this chaps claim. RACQ are in denial
Fraudulent, negligent and down write assuming and personally insulting no fact just working for the company …SO YOU DONT GET PAID OUT. BIT SAD WHEN THE 2 teams you need to recover your vehicle fail to do so. Even sadder when you have all the evidence and everyone from RACQ after 3 appeals don’t even look at it and just say no we are not able to pay your rejected. COMMISSION PLEASE.

After telling me I was eligible for a refund, they then don’t bother to actually follow through with it! After me following up with them up for MONTHS! Nothing was resolved. This is after being insured through them for over 8 years. NEVER AGAIN WILL I INSURE ANYTHING THROUGH THEM AGAIN!

HORRIBLE HORRIBLE COMPANY.
After making me wait over 5 months for information regarding my claim which was a harmless accident. They screwed me around with no contact for 5 months, investigated the claim to then turn around and tell me that my claim was fraudulent and not able to be settled.
Leaving me with no car, no hire car. I paid $1800 for the insurance claim in FULL to receive none of my benefits.
Half way through my claim they added on $750 excess without telling me due to 1 speeding fine I had almost 5 years ago which I did disclose to them before I made the claim.
Everytime I called for information the staff were disgustingly rude & had no sympathy towards the situation.
They also made me provide a medical certificate to prove I was competent in doing an interview with the investigation team.
Don’t waste your time or money insuring with them unless you like to throw money down the drain.
Feral disgusting company

Absolute joke, 40 year Gold member apparently and they put our H and C policy up from $123pm to $240pm and when I questioned it as no claims or anything, the supervisor said they have done a risk assessment on the area and that's why it changed. She wouldn't or couldn't tell me what the risk is (no rivers or water anywhere) and it is the new Aura estate, which we lived in before about a 2 minute walk from our new place, they are just money grabbing. The Gold and Silver membership means nothing

Do NOT buy RACQ car batteries, I've had 1 die a full month before warranty and another 48 HOURS after warranty. They couldn't care less, wouldn't come help me unless I paid to sign up even though it's their battery. Call centre staff have no empathy what so ever and in a situation like this a little empathy goes a long way, it's not even hard to do.

The road side assistance man was extremely rude and patronising. I needed a diagnosis on my car as I had no clue where to start to get the situation handled and the man who came was not one bit helpful, was there for about 2 minutes and was straight up rude. I was shocked and taken back by his tone and how he belittled me. Never again. So disappointing

I have been a member for 29 years. On Friday the 21st of June my husband and I were towing our caravan with our 4x4 when it broke down on the side of the hi-way. We were 67km from home. I rang the RACQ to organise a tow truck, I was told it could take up to 90
minutes. After 90 minutes they rang
me back to say they would not tow us as now our 4x4 was too big. (They have towed us before and it wasn't too big then.) so we were left on the side of the hi-way to organise our own towing. And in future we will have to go up to the RV level if we want cover. So thank you very much RACQ

For many years, my wife and I have been members of RACQ, 'Ultra' with 'Roadside Assist'. Yesterday, Friday 21st June '04 at the intersection of Bermuda St and West Burleigh Rd in Burleigh Waters , the engine of my car stopped working in the middle of the intersection whilst commencing to turn north into Bermuda St Burleigh Waters. Fortunately, a truck driver travelling East in West Burleigh Rd turned his vehicle left to block the East bound traffic and he with another ran to assist with a young lady joining in pushing the vehicle into the West side of Bermuda St. From this location I rang RACQ and after much pressing of buttons, then with this sixth button pressed I arrived and I was advised that I would be required to pay a fee of $155 to be towed home
This I agreed to and a truck arrived in about 15 minutes. A total lapsed time of some two + hours ! Advice was given is that a claim can be made for return of th $155.
What a disappointed long time member, Pay all of the fees and for what 'SERVICE' ? Disappointed.

Stuffed up once then stuffed up again.
RACQ….Gonskey & will make sure I let everyone know too. Absolutely appalling!!

Scam. Don't replace broken keys.

What a customer care ended the conversation when I asked for another customer service representative.