Rad Power Bikes Avis 

The bikes are great. The customer service & pricing strategy is not. Don't buy a bike from them unless it is on sale. The bike I purchased less than 3 months ago is now offered at $700 off. If you see what you like and want, just wait! It'll for sure be on sale soon, if not the next three-day weekend.

We have had a Rad bike for 15 months, 3 months past their 12 month warranty. We have less than 300 miles on the bike. The battery has stopped taking a charge and they will not replace it. There is also no accessible fuse to check in the battery. New battery is $499. They offered #100 off. TOTAL RIP OFF given that a new full bike is only 3x more than their battery.

Like many other comments here, customer service stinks! I’ve have had no problems with bike - I love the bike. But a mere 600 miles later the battery wouldn’t charge. Lack of technical support response at first - over a week- then I connected with Erin. .. told me I needed to replace the battery ($500!!) And it’s out of stock. After reading these reviews I’m sorry I didn’t know about their lack of support before I purchased (December 2021). $2000+ bike of no use.

The bike is great. But it has serious design flaws when it comes to battery. This is the reason they cannot provide more batteries. But they sell them for $600 so why would they care?
So I have an unusable bike, still under warranty, with the only option to resort to trying to change the fuse myself even though it, in their own words, "is a high risk of death".
I guess a dead customer is a quiet one. If this was what new CEO Phil meant with laser focus on customer safety and satisfaction, then I am not impressed.

This has been without a doubt the worst customer experience ever. We purchased two Rad bikes on 8/17/23. Today is 8/31/23 and one bike is still not working due to a defective battery. They asked that I send videos and pictures to confirm the battery is not working. Hard to email videos due to file size. The only way to communicate with the company is email or chat. The instructions for bike assembly is poor. The information on the website is poor or inaccurate.

I purchased a Rad Rover 6 + July 22, 2022. It has 179km and only used 3 months last summer/fall. This spring used it a couple
Time till battery needed charging the. Reid to charge and it would not take a charge. Was not sure if it was defective charger or battery…… I tried contacting Rad…. What an experience this has been. No phone number only email support with generic reply that sounds like an airline company “ we are extremely high volume….. blah, blah, blah”. I tried the online chat and guess what….? “Due to high volume, our agent will get to you shortly…….” I finally did get to do online chat and the agent “ Kesaih” was as helpful as a ………! Did not answer I of my questions, would not give me a phone number to call, eventually told me I should buy a new charger and my warranty is expired. I asked him to tell me if it was the battery or charger, would not reply, said to go buy a charger….. this is absolutely the worst customer service I have ever experienced and will be certain to post bad reviews in as many places as possible to ensure people understand who they are doing business with. In todays world unexceptable.

Just bought a RAD Battery Travel Case. It is of very good quality and fits my battery AND charger perfectly. I do not own a RAD eBike. My bike is a Gazelle C380 with the Bosch Power system (500W battery and motor). I would recommend anyone looking for battery storage to get one of these cases.

I cannot recommend Rad Power Bikes. Customer support is pretty much non-existent. No phone number for customer support, emails are answered with generic responses that do not address the issue, and no one answers the chat support feature due to higher than normal call volumes.

Went on our annual Gibsons Yacht Club GALLOPING Goose triail ride. After my hip replacement in March I decided to go with an e-bike this year. My rad bike was perfect for the trip. Easy to put together and worked perfectly on the trip. Not a real experienced rider but my Rad bike made this years ride the most enjoyable of the past 4 years. Thanks Rad!

Has almost been a month and they still have not shipped my bike. Lack of integrity and honesty from the company. Wish I never purchased from them to begin with as the bike will no longer serve it's intended purpose.

At first I really liked the bike. It is fun to ride and seems to be built well. Unfortunately things went downhill from there.

My first big issue is the display. I have a Rad Rover 5. My expectation is that with a name like Rad Rover 5 and big knobby tires, this should be a bike that can handle the elements. I was wrong. When bringing my bike on the road on a bike rack, I drove into some rain. The display got wet and the whole bike stopped working. My wife also has a Rad Rover with a working display so I swapped the display and quickly determined that the display was in fact ruined. What kind of "Rad Rover" can't get a little wet? I tried drying the display out but nothing I did could get the water out (including hair dryers and sitting in a bag of rice etc.). I tried opening it up but could not get inside and get the water out. This component is not built to be fixable. It cost $100 for a replacement. Next time I took my bike on the road, I covered the display in 2 layers of plastic and rubber bands. It still got wet and another display died. Very frustrating. I'm still waiting for the replacement to ship.

Since its so fragile, they should make the display easily removable so you can take it off and keep it inside the car.

My second issue is the Rad Rover 6 battery. My brother bought the Rad Rover 6 on my recommendation (embarrassing) and his battery just stopped charging. The bike was far less than a year old. He called support and they told him its likely that the fuse blew. No biggie except that the battery is designed such that the fuse cannot be replaced and you need to buy a new battery for $600. As if that wasn't bad enough, they didn't have them in stock for months!! He ended up buying a used one on eBay just so he could ride his new very expensive bike. When I visited recently I took a look and found a video that shows how to replace the fuse. It's not easy. You need to pry the cover from part of the battery, cut a slit in the plastic wrapping that looks deliberately placed there to thwart repair and fish around to grab the fuse with a needle nose pliers. Of course doing this voids the warrantee. In cutting the plastic, I accidentally cut the ribbon cable going to the display. There is no way to see where that cable is since its buried under blue plastic. The battery works after replacing the fuse, but there is no way to tell the charge from the battery display.

I'm very disappointed in Rad Power Bikes and will no longer purchase them nor recommend them to friends.

No customer service. They don’t respond. My bike stopped working and there is no support phone number. Only option is to email them and they send an automated response but no real reply to help. They have a chat option but no one responds. Really sad because I really like the bike when it’s working hope the owners can figure this out. Wish I had done better homework before I bought my Rad Power bike.

This bike was great for the first 4 months. Then i started having battery issues. Their customer support is the worst. It has been 1.5 months and I haven't had any responses to my emails or on their LiveChat via the website. Apparently they are experiencing a high volume of customers contacting them. I purchased a RadRunner Plus on 9/28/22. The battery stopped charging on 7/2/23. I have emailed them three times a week since and have spent countless hours waiting on their LiveChat. I would not buy a Rad bike if I new their support was like this.

Completely agree w some of the reviews. The bikes are great- if they run… Mine lost all power with less than 50 miles on it and u simply cannot reach anyone with the company for customer support- it is nonexistent. Probably still not a huge deal if you live near a service or brick and mortar store. If not, you are simply on your own. I could not recommend purchasing a bike from them online for this reason. It takes weeks to get a response and the response is not helpful. They do not provide a platform for a dialogue to troubleshoot and correct the problem or atleast guide you in evaluating the issue. Would look at pedego and some of the other brands that support the customers they have

So their bikes may be good but to say that their customer service is bad is an understatement I have a rad mini bike and the magnetic ring / sensor has gone bad and you cannot even contact the company they don't even have a customer service phone number what they do have is email and they also have a 6-hour a day window where you can text back and forth with them the text back and forth service has never worked nobody has ever responded and they just responded to my first email approximately 15 days after I sent it to them and when they sent the email back to me it didn't even address my question and my question still to this day is I need a new magnetic sensor for my bike how do I get one the part is not even listed on the company's website so I have no idea how to get this I would never ever recommend this company or any other company when you can't call and somebody will pick up the phone that is not a good sign and it's a bad business practice!

There are two different Rad Power Bike companies with different customer experiences. One is their brick and mortar stores - which there are only 9 in the US and 1 in Canada. Customers get great customer service and repairs at these stores, and give Rad great online reviews. But if you don't live near a store, you need to purchase online, which is where Rad started as a company. Their online customer service is almost non-existent. It takes weeks just to get a response from them. And they are not helpful at all. And getting parts is a nightmare. Their return policy on accessories is, the customer pays for shipping and a 30% restocking fee. 30%!! I do not recommend Rad Power Bikes.

I am a proud owner of both the Rad Runner and the Rad Wagon from Rad Power Bikes. Having logged over 2,600 miles on the Rad Wagon and 1,800 miles on the Rad Runner, I can vouch for their durability and fun factor.

It's hard to go unnoticed when you're on one of these bikes. I constantly receive comments on how "Rad" they are to ride.

The Rad Wagon has become my favorite mode of transportation for family outings. I take my kids just about everywhere on it, much to their delight. The smiles on their faces as we ride around town are priceless.

I've noticed that I've been using my truck much less since I got these bikes. So much so that its battery has died a couple of times from lack of use. When I think about the dollars saved per mile and the gallons of gas that are no longer necessary, these bikes prove to be a smart financial decision.

Rad Power Bikes are not only an eco-friendly and economical transportation alternative but also a source of immense joy for my family and me. I wholeheartedly recommend them for anyone seeking a fun and practical biking experience.

Like most other reviewers have said, the customer service is horrible. just today alone I have spent more than 4 hours waiting online for someone to pick up the chat. To then have to take videos and pictures all while diagnosing a one week old bike for some replacement parts. And now because I am getting frustrated they are threatening to remove any and all warranty for my bike. What a great company.

Do your self a favor and buy a bike from a local shop, yes it will be more but at least if something goes wrong you will be able to get it fixed.

I bought 2 identical bikes from Rad 2 years ago. Never have the bikes worked at the same time. You can be miles from home and the bike just quits working. Customer service acted like I was an e-bike mechanic, just anxious to spend days diagnosing and working on my bikes. I would sell them but I'd feel guilty unless the purchaser was an electrical engineer. This is not what I had in mind when I bought the bikes. Never again Rad Power.

I bought a Rad Rover6 plus with 2 racks etc. $3000.00 on line from Vancouver in early
spring of 2022 and put 337km on it . Took it out this spring and went to charge the battery but not charging so I sent probably 12 or so e-mails with requested video's and photo's . 6 weeks later they tell me my battery needs to be replaced ,warranty is over and they offered $160 off a $700.00 plus tax battery. Like I'm giving them another penny, was just waiting for them to tell me their not paying so I can open the battery and check it myself. Found a burnt fuse replaced it and works fine now . Took me 25 minutes to repair it ,how many people get ripped off because of a 10 amp auto fuse .They don't all have a fuse so I'm lucky. Very stressful waiting for a response for so long and not getting anywhere!
Never again spend money like that on line unless there's a store I can go to for service.