Rad Power Bikes Avis 

Customer service couldn't be worse. Firstly, they couldn't even recognize their own bike by pictures.
Secondly, after I told them the model and ordered parts they don't even ship in a week!
They only create a label with Fedex.
But do not give them the package.
Emailing them is a disaster. Always a new person answers and doesn't know what the story is. They never read previous mails

The bike itself is great. The customer service in Europe is now zero, even for a bike that's still under warranty. They claim that their customers will still receive support and will not be left high and dry, but it's just not true. No answers to repeated emails, no replacement of faulty parts. Nothing. Very, very disappointed customer!

Rad plus 6 bike with 300 miles and the battery doesn’t work. I called for them to tell me the cells went out and would need to buy a new one. Excuse me? For a 2k bike and it to be hardly used you aren’t offering a replacement. Way to stand behind your garbage of a product! When choosing an electric bike, tons on the market - don’t choose this brand!

Scammers, save your self a problem, there is so many better e bikes seller out there. Hope I never put my money on one of this.

Wow, what has happened to this company? I purchased two rad mini’s in 2017. I had a few problems ,but I could always get someone on the phone to help me. Now, enter 2024 and you can’t get anyone on the phone, only through the internet will someone respond.
This drove me crazy, because you would have to write about your issue and wait for days for someone to respond. Then, it wasn’t the same tech, but a new one that you had to start all over again.Groundhog day all over again. And now, the main point of my review, I was just told that they can no longer get parts for my two rad mini’s and they are junk, along with my 3k purchase price.Purchase at your own risk.

We have four Radpower bikes; two RadCity 5 in Canada and two fold-up types in the UK. Overall, we like both models, but remember these are not $5k bikes so can’t fairly be compared. Canadian service is weak at best and they have abandoned their UK market entirely. We have a bit better luck dealing directly with their Seattle base. BTW you may as well order a replacement headlight, as it probably will die in 13-14 months, as ours’ have…just past warranty.

Charged for a Rad bike 8th Sept 2023, advised delivery in 10 working days. It is now 8th November and after repeated emails to this company requesting refund I am still out of pocket. I am taking legal action to get my refund. AVOID THIS COMPANY, THIS IS A SCAM!

The quality has gone way downhill. I can see it going under. DO NOT BUY A RAD BIKE.
Many times new bikes are malfunctioning. RAD literally design the batteries to rip people off. The so called new batteries, charging port is right next to the keyhole, and when somebody accidentally puts the key into the wrong hole, or there's even been electrical arcs sparking and causing the same problem, what do you know the fuse is blown and RAD makes it so pretty much impossible now to just take the fuse out and replace it because they design the new batteries with the fuse glued on and right in the battery which is all then sealed. What's up with that? The old batteries the keyhole one side and charging port on the other!!! you can just pop the cover off and you could change the fuse easily. That's the only reason why I haven't had to pay for $700 battery and it's only been a Year's worth of riding. People are complaining on YouTube they've literally only had their bikes for a few weeks and Rad's customer service bogus answer is to buy a new battery.
Are you kidding me? I'm not paying 700 bucks even a year just to ride your piece of crap bike. Make the batteries last at least 5 years UNDER WARRANTY. Oh and the excuse that they can't replace the battery because they say it's not under warranty. How convenient for them! stay away from this company and these bikes! They just want to rip you off, and exactly it's almost impossible to contact customer service now. Who's bright idea was it to make it so you can't even talk to a live person anymore?

Wir haben 4 Räder bei RAD Power Bikes bestellt.
Mein Radrhino Plus kam mit einem Lackabplatzer, der mir mit Erstattung der Lieferkosten erträglich gemacht wurde. Beim jetzigen Zusammenbau ist mir am Hinterrad ein eingedellter (auf 10cm um 1cm nach innen gerutscht) Zierstreifen aufgefallen. Wenn sich das Rad dreht sieht es aus, als würde der Reifen eiern, oder einen Schlag haben. Hätte gern Bild oder Video eingestellt. Der Kundenservice bot mir nun an, für 80€ einen neuen Reifen zu bestellen. Das finde ich mehr als Frech, wo meiner einen offensichtlichen Mangel aufweist! Kommunikation mit European Product Support Supervisor war enttäuschend. Hätte ich es gewusst, hätte ich die Räder nicht bestellt. Keine Kaufempfehlung!

Well I can see why they get such terrible reviews!

Bike arrived, the only thing I can say is well packed.

I assembled the bike and took it our for a rest ride, the gearing is totally out and tried to adjust it myself (by a tutorial sent by Rad), but this didn't work so I had to take it to a cycle shop, where they have said that the motor to gearing is faulty and the front fork seals are leaking.

Now waiting yet again for their slow customer service to kick in and see what they are going to do about it!

UPDATE: Taken 3 months to accept return of faulty bike and give a partial refund, they have not repaid the initial delivery charge I paid (£50), or the cost of the packaging I had to buy from a specific place (according to their returns policy and instructions, all 37mb download of the instructions! ), which they stated they would refund upon receiving the bike back and an invoice, both of which have been provided!

Bloody nightmare to deal with! Every email takes a week plus to respond back, then just further questions and delays, worst customer service I've ever come across

Cancelled a bike order and it got shipped anyways! Took weeks for them to authorize the return and I even had to take numerous photos of the box and label. Once they received the bike, took over a month to get my refund. Their slow online chat line only way to get a response from them, and mostly my issue fell on deaf ears! What an absolutely horrible and frustrating experience. I would suggest avoiding this company.

The company's customer service is terrible. I immediately noticed an error on an order and attempted to contact them. Unlike almost every other online vendor, there's no automated order support or ability to cancel an order. Contacting customer service took a couple days, and in that time my order was transmitted to the warehouse. Every customer service agent claimed that they were powerless against the warehouse. My only option was to receive the bike, request a refund and pay $150 return shipping and restocking fees.

Buying from this company was a big mistake. I bought from Rad Power Bikes just because they had the PR of being a decent company and had a seemingly good reputation. But right now, I’m looking at a brand new completely dead bike sitting in my garage that I ordered MONTHS ago that Rad Bikes has still not gotten working or made right from a customer service standpoint.

I bought a Rad Rover 6 in Aug of this year (2023) brand new directly from Rad Power Bikes. It arrived DOA… motor didn’t work… it was completely dead straight out of the box… it had other problems too, but the dead motor is obviously about as major as it gets. I thought, no problem, this bike is brand new, still unridden, clearly a defect, and Rad Bikes is known for“quality” products and “great customer service”, so surely they’ll immediately send out a replacement bike and give me a label to return the dead bike. Nope.

You have to email them and hope they get back to you (which they didn’t). I then used their online chat, where someone who clearly knows nothing about bikes makes you shoot, edit, and upload multiple videos with YOU troubleshooting and testing the faulty bike. Then they ship seemingly random replacement parts (using the SLOWEST possible method) while YOU do the trial-and-error repairs to a brand new bike that was DOA!!! I’m now waiting on my THIRD part (the first two didn’t fix the problem) and we’re talking WEEKS to get each part. When you try to return the bike for a refund, they change the subject and you magically find yourself disconnected from the chat. Doing a refund through their website charges you a $150 RETURN FEE!!! For a DEAD bike they’re charging hundreds in return shipping!?!?!?!

That’s when I found out the hard way this company’s marketing strategy is to pay (or give free bikes to) social media “influencers” so they give great ratings to their bikes. Im guessing the influencers get bikes that have been QC tested and tuned, but for me, the bike had MULTIPLE problems that made it unridable. Obviously the dead motor was one. But say you wanted to pedal it around as a standard bike… that was not possible either. The gears and derailleur were so badly out of alignment that the chain immediately popped off anytime you pedaled. So clearly this bike goes through little or no quality control or testing measures prior to shipping to a customer.

I understand there can be issues with products where a defective one gets out periodically, but from the reviews, this seems quite common. What’s not understandable is how they don’t take responsibility when there’s a major problem with their product.

I DEFINITELY would not recommend this company to anyone… 10% due to the faulty product, and 90% due to how they respond to a customer receiving a faulty product. I honestly feel scammed. I have no doubt this company will not last if they keep on this course.

When I purchased my RadCity 5 2 years ago, customer service was great. You get them on the phone and they we’re pretty helpful. Fast forward today October 11, 2023, and you can’t even get a phone call. Parts take forever to arrive, and no one there gives a damn about your currant problems. Took it to a shop they referred, and they’ve been waiting for a controller for almost 3 weeks. Stay away from this company…I’m currently looking for a new Ebike, but it won’t be a Rad.

Bike is 14 months old with 301 miles on it. All was well till just now when, while electronics appears to work, motor will not. Service suggested error 25 which has a process to follow. That yielded nothing. Service then suggested a replacement "controller" which of course is out of stock. This is a $2000 new bike. I would NOT buy another RAD POWER BIKE.

I bought a rad city 5+stepthrough.
The bike is still under warranty.
The bike failed 2times.
First Time I spend 1,5 month to get the bike in order
Second Time now it’s already 1 month and the last power electronics mounted is defect.
Nevermore rad power bikes

rad trike 1 month old quit working their phone lines shut down you email them they want pictures and videos no matter hoh much info you send they want more been 3 weeks 20 plus emails no warranty its a scam so you will get tired and fix yourself

I have purchased 3 bikes from rad. the last 6 months I have suffered abysmal service and customer support. I read they lost a lot of staff but it has reached an insulting level of bad. a battery in the new bike went bad. it took a dozen emails with response times of two to three weeks to decide it would be replaced under warranty and then they decided the warranty had expired while screwing around.

Purchased a Rad Expand 5 in April of 2023. The bike was packaged poorly and came through damaged, frame gouged, and brake rotor bent. Then noticed that the 750 watt output motor only put out 500 watts max. Contacted Rad by email (6/27/2023) as they had shut down their phone system. Received an automated response about how busy they are, and they would get back to me. Week later another automated email about how sorry they are but they are very busy. Tried calling numerous times but phones are still not being answered. Sent numerous reply to emails but no response from Rad. It is now 6/26/203 and I have still not received any response from Rad regarding my issue. This is from a company that claims to be committed to their customer service. This was my 2nd Rad bike but there won't be a 3rd, nor will I be recommending Rad Powers Bike's again. Rad' customer service is terrible, and the quality of their products is questionable. 0 stars should be available for a company like Rad Power Bikes.

10/4/2023 - Since writing this review I was able to make contact with Rad Power Bike and they have corrected the issue. For resolving the issue, I am changing my review rating to 3. I still believe that Rad needs to improve their customer service response.

Rad Power Bikes is a very dynamic company. Their founding leader Mike Radenbaugh is a very cool dude. He cares about his customers and his employees and he does his best to build creative and reliable and beautiful electric bicycles. Every machine can have an issue and I know this because I am a technician but Rad Power Bikes does their best to help their customers pre-sale and post sale. I have a Rad Runner and I love it. My bike has over 3000 hard ridden miles on it and it’s still cruising trouble free!