Rad Power Bikes Avis 

I used to really appreciate my RAD bike, but I began experiencing issues with Error 25 on the display screen, causing the bike to malfunction. The speed would drop abruptly from 15 mph to 0, leaving me unable to do anything until restarting the bike to get it moving again.

That’s when the real nightmare began with EU support. Although the bike is still under warranty, they seem to intentionally slow down the communication process to avoid sending replacement parts for free. They come across as very reluctant to help and make it clear that you’re not their priority. Their attitude is completely different from when they were eager to persuade me to buy the bike. I’m absolutely furious with them.

Rad rhino6. brilliant bike when it works, but it never does work. I have spent hundred of dollars on new parts. this bike is a piece of shit. don't ever buy a rad bike.

We love our Rad bikes they have been very dependable. We had an issue and just out of warranty and Nate took care of us once again 😊 and we’ve always been given 5 star customer service. Thank you!

If i could give -5 stars I would.

I am a retailer and paid for a replacement key for a customer 115 days ago and it has still not been sent. My customer has been unable to charge their bike (they live on 7th floor with no lift) for 4 months! Every time customer service replies, they change the date of expected shipping by 2 weeks. That date arrives and they pretend it will ship again in 2 weeks. The most incompetent customer service I have ever received for a company. Avoid Rad like the plague.

For some stupid reason they will ONLY sell parts to the original purchaser of a bike, so if you buy one second hand, you will not be able to get ANY parts for it.

This brand best avoided

Terrible. I was an early adopter of Rad Power bikes in 2020 and had no issues with the two bikes that we originally purchased.
I moved in 2022 and bought a Rad City 5 and we have had two error 30 controller issues in less than 300 miles. Terrible quality. The bike shop we went to said that they had half a dozen rad power repairs for the same issue that month. At this point I don’t even want to pay to get it fixed because I know it will break again.
Do not buy Rad Power.

If anything goes wrong with the e-bike no matter what they will not address the issue with you. Do not buy one of these bicycles unless you're a e-bike repair expert!

If you enjoy having to assemble 2 bikes because the first one didn't work and they don't have replacement parts and disassemble 1 of them and have to ship it back. Then after 2 years and 170 miles the battery will not charge anymore even though you maintained the battery exactly as they describe. Their customer service says they respond in 1-2 business days but it is more like 1 - 2 weeks for EVERY communication then this company is for you and you should buy from them

Mijn fiets is al maanden niet te gebruiken. En al die tijd met Rad power Bikes aan het mailen. Maar ze komen niet met een oplossing en ze reageren niet inhoudelijk op mijn mails

A company with a primary focus on maximizing profits, coupled with subpar customer service.

The worst company i have ever dealt with. My bike went missing in shipping so I never received it. They refused to refund me or replace the bike until fedex closed the investigation so I challenged the charge. I then returned my accessories using their RMA and label. They acknowledged receiving the accessories but refuse to issue a refund. I now had to challenge this second part with the credit card co

Inferior quality, lack of service and refusal of warranty service at RAD POWER BIKES

Hello everyone,
on my own behalf and in the interest of everyone who is thinking about buying a bicycle from the RAD POWER BIKES brand. Here are my unpleasant experiences with the manufacturer:
The electronics on my Pedelec bike Rhino 6 Plus stopped working after 13 months, despite careful treatment. The company then successively sent me various spare parts, some of which I even had to pay for. After I spent a lot of time on over two dozen emails and unsuccessful repair attempts, the company refuses to honor its warranty obligations. As a last attempt at a solution, I took the bike to an ebike workshop. The workshop asked Rad Power Bikes for information to determine the cause. However, Rad Power Bikes did not respond to the repair shop's emails.
Without e-assistance the bike is useless. €2000 wasted. Clear warning, stay away from it.

Our rad is less than 2 yrs old, doesn’t work anymore, has less than 100 miles. We’re thinking a controller problem. No one in the Colorado Springs area will look at it, and Rad could care less. They will not help us, and at this point I’m feeling this will be a throw away, and a waste of money.

We purchased a bike and accessories. The bike has 7 miles on it and my wife is not happy with it. We'll lose 30% plus shipping to send it back. The accessories were never opened and they want to charge 30% for them as well.

The restocking fees on their website are absolutely insane. If you should happen to have the misfortune of realizing that an accessory you bought doesn't work for you for whatever reason, don't expect to get much of what you paid back!

Bike will not work after 3 hrs of use, paid $1,700.00 for a bike that wont work, cannot get service and is out of warranty they wont take it back, 1 is way too high of a rating for this company. No one will call you bac, no one will service the bike, dont ever buy this bike or support this company, they are thieves, dishonest and cowards ! Pitiful leadership, pitiful company !

Rad is full of liars who will tell you anything they think you want to hear. My wife ordered a RadExpand 5 plus as well as accessories such as an extra batteries, front racks, large baskets, and large basket bags. She received an email from FedEx saying they had been delivered - NEVER RECEIVED THEM!!!!!!!!

Contacted RAD “customer service” and was told that they were going to contact their logistic company and would deliver ALL THE ITEMS TO OUR HOUSE WHERE THEY SHOULD HAVE BEEN DELIVERED IN THE FIRST PLACE. YOU WANNA GUESS WHERE THEY ARE - THEY ARE NOT HERE!!!

They are a bunch of spineless employees fulfilling the cultural expectations of the organization!! We have asked for a full refund of $3270 from them only to have no response and have been forced to fill a fraud charge with our credit card company.

BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!

How bad are these reviews!

Justifiably so. It takes 5-7 business days to get any kind of response, according to an automated email I received. 5-7 days!! I had about 30 miles done on my bike and the valve has come away from the tube. The bike looks awesome, in reality its meh!

My rad wagon 4 is in warernty but despite that I've had no helpful responses from Rad for 2 faulty displays. They now will not reply to my emails. I note this has happened with others.

What a terrible company, it does not matter how good the bike is, if after sales is rubbish there is no fall back position or reassurances. Moreover, I would never buy a bike from these guys again... I just hope their new American venture falls on its face via Americans getting privy of these reviews.

Purchased RadRunner 2 from Rad Power Bikes directly. After few months noticed that the battery range is getting lower and lower. 8 months after the purchase it was able to barely provide max 10km of range on a full charge. Took it to the local RadPower authorized shop, they hooked it up to a machine that tested the battery and confirmed that it is faulty (showed ~100Wh capacity instead of rated 672Wh). The shop ordered replacement battery for me under warranty including the report of their tests, mentioned it should take couple of weeks. After 2 months of replacement battery not arriving, the shop suggested for me to get in touch with RadPower support directly, and this is where hell began. I was asked to start providing photographic and video evidence of the faulty battery, pretty much ignoring order replacement and test results of their own authorized shop. It has been 6 months already, back and forth sending photos and videos to their support. Nothing is ever sufficient for them and they just come up with something new for me to photograph or film. Their latest request is to film a video of me riding a bike from full charge to empty, the video needs to show from beginning to the end how it drains too quick. Is this a joke? Not to mention that they ignore official test results and requests for a replacement from their own authorized shop. Clearly it's a technique that they are using to avoid honoring warranty which they are obligated to do by law. I spent a lot of money on this ebike and cannot use it because this company refuses to fix it under warranty. I am starting a process through a lawyer against this company for failure to honor warranty terms.