Rad Power Bikes Avis 

Purchased a Rad Rover 6 in December 22, then purchased the cargo trailer in March 23. Upon trying to install the trailer the end of the axle was damaged and could not properly secure the axle nut back to the axle all the way, which ended up lost. After waiting for a month for Rad to supply a replacement which was finally received, attempted to secure it and still would not fit. At this point was not sure if the nut was incorrect or the axle was to damaged.
After a month local bike shop determined they could not fix or repair either and Rad refused to provide replace parts as due to not having any which sounds like it’s not uncommon based on feedback we’ve seen on social media and local bike stores. We also come to find out from other experts that the bike is not really equipped to support the trailer although I verified with Rad prior to purchasing that the trailer was compatible with the bike.
Rad only stands behind their limited warranty even though the bike was only able to be utilized for 3 months at this point. After paying $1600 for a bike, $300 for the cargo trailer, and now another $300 for misc axle nuts that did not work, having the axle repaired and two axle nuts specially made (again since the replacement one Rad sent me was not correct) the tire is back together and NOW THE MOTOR IS BROKEN, again after only using for 3 months.
Bike gets power, connections where cleaned, control panel was cleaned, and still no power to the motor. I’m sure the Rad limited warranty does not cover the motor no longer working after three months of usage and less than 6 months from purchase. All local repair shops have told us Rad offers no support to diagnose and fix the motor so there is nothing they can do not to mention the comments on the poor experiences they have had with Rad equipment in the past.
Requesting a full refund from Rad for both the bike and trailer. Do not waste your money on their products.

I, and my wife own 2 Radbikes, My Radwagon4 had a tire recall issue that took about 7 months to resolve. They told me not to ride the bike that entire time, which covered their butts, I suppose. I rode the bike in the interim because 1) I can ride a bike with a flat tire and 2) I can fix a flat tire. Still, the online experience of signing up for the recall was a nightmare and their customer service representatives were arrogant and condescending. Ultimately, they fixed the problem and gave me a phone case for my 7 month wait.
The second bike was a Radcity 3 Stepthru. My wife didn't ride it much, less than 200 miles in the first15 months for a variety of reasons. After we relocated, she wanted to start riding it again. When turned on, the bike would operate for 10 to 60 seconds and then gradually die out. after it was off for a few minutes, it would do the same thing, over and over again. The live chat for RadPower is never available, so I sent them an Email. After seven days of no response except for an automated email referring me to inapplicable help articles, I reached out to them again. I then received a reply, sort of apologizing, but not really, and then chastising me for not waiting my turn (because they were short staffed and really, really, really busy.) They agreed with my suspicion that it was the control box. I ordered a control box, but it was not the problem. Alas, the control box is not returnable, so I am out $128 and still have a bike that won't work. I have reached out to them again and.... crickets.

I bought the RadCity 5 step thru at the end of April. I had one of their trusted partners in Montreal assemble the bike for me. It came with several broken pieces and I have not been able to ride it for 3 weeks and cant get in touch with support.

Complete joke of a company

I have a rad mission. It is a few years old and by far about the best bike I have ever owned. So my review isn’t about the bike. The one star goes to those who decided to discontinue selling the rad mission. I am not alone, I know others who love this bike. So I am withholding stars until you bring it back. Thank You Tom T

I received my bike recently, haven't had any issue with it. few days after receiving my bike, I ordered the Rad Rover Rear Rack and the ABUS Hyban Helmet 2.0.
But the nightmare started when they sent the wrong size of the helmet (I needed the L and they sent the M) and one nut of the Rack is missing.
I prompted about this to them, through the only way they offer: via web form (no phone assistance, no live chat, etc)
It's been two weeks already, and I haven't heard from them yet. I am a bit afraid to use my bike without wearing a helmet.

Beware when purchasing a radpower bike, my bike has been unusable due to a recall since September 2022. I was thrilled to receive my RadWagon4 in December 2021, I purchased this bike with the intent of taking my kids back n forth to school. I thought the RadWagon with the caboose would be a safe option to ride with my kids on the back of the bike. In May of 2022 while riding with my son on the back of the bike we suffered a rear tire blow out, luckily this was flat ground and everyone was safe. I had the tire replaced at a bike shop after which they informed me that bike failed a rollback test and the motor would need to be replaced. After some back n forth with RadPower and filming myself performing a roll back test they mailed me a new motor. so I was back on my bike August 2022. The next month is when they sent out the Safety Notice and my bike has been under recall since. I have been patiently waiting for the replacement parts to come in so, since I did wait a couple months before filling out the recall form, so I can again start using the bike to take my kids back n forth to school. For the past few months, each month, they promise that by the of the month they will ship out the replacement parts. We have tried to contact RadPower on multiple occasions to get an update on this process, but they are unable or unwilling to provide us any information.

Stay away from Rad bikes. They work well for a couple of months only. Then you constantly need a certified mechanic to help you out.
In winter, they just do not work.
Poor performance in winter in Montreal.

Good luck getting parts from Horrible Customer Service. The controller burned out during the warranty period, I am now over six months waiting with no end in sight. $2000+ bike just sitting there completely unusable. Something to think about with an electric bike: can you get parts or even repair it? So much for all the hype...

Rode it twice, then it died. Called for support, they said they would send out a replacement controller. Two months later I contacted them again, which they told me at that time, was on back order. Finally got the part. Took two of us several frustrating hours to replace the part. Error doesn’t exist anymore and appears to be working, but I haven’t tried to ride it yet. If the bike breaks again I’m going to take it out to the shooting range. Best $2,000 paperweight I ever bought.

I called customer service because my 6 month old bike was starting to lack power going up slight inclines, shockingly he told me none of their bikes goes up hills very well. He asked me to send a video of what I thought might be wrong. After they viewed the video customer service insulated me by telling me my bike was obviously lacking maintenance and I should go get it serviced because it had rust on it.
Way to go customer service ,who does that to a first time e bike owner?

I bought one of the first Indiegogo bikes from Rad power and it is still working!

Happy radrunner user. I know lots of other people super happy with their Rad Power bikes so I'm really confused why there are so few reviews on here!

Horrible "customer service" Tech support is nothing more than a call center with nothing more than "script readers" lack of service parts, brutally slow shipping. Also shady business practices. Overselling new bikes at a fraction of what the original sold for just the previous year, then using bait and switch. Accessories sold at liquidation prices and not shipped. I had to wait two months for a replacement battery tray (warranty) over a month for replacement controller, wiring harness, headlight and LCD display. Before you buy check out the Rad Power bike owners Facebook page you will surely change your direction.

I bought (2) RAD bikes last April. The bikes are good quality and we love riding electric bikes. When I received the bikes I noticed one had a defective back fender so I called RAD customer service. I sent pictures and spoke to representatives many times. They agreed to replace it. I have been waiting 9 months as the fender is supposedly on back order but I don't think it will ever arrive. Shortly after I bought the bikes they discontinued the model. I would not have purchased bikes from RAD had I known that parts would not be available on a brand new one. A few months ago, after some prodding they sent me a replacement fender from a different model but it doesn't fit. Now they suggest I go to a local bike shop to see if they can jerry-rig something. Why should I have to jerry-rig my new bike at my own expense that came from the factory with a defective fender?

I went to the store, was going to buy a slightly used bike that had been returned, they wanted to charge me for assembly (but it was assembled already!!) and to charge me full price for phone mount already installed. Like buying a used car and being charged above labeled asking price for every component. Plus assembly double charge since previously assembled. It was a blessing in disguise, I think im getting a lectric xpremium instead.

I ordered two Rad Power ebikes on 10/6/22 during their Black Friday sale. One High Step and one Mid Step. They state orders ship within 2 business days, but my first bike didnt ship until 10/17/22. It really wasnt a big deal at the time, but it was a sign of things to come. I expected the second bike to ship soon after, but the days came and went and still no communication from Rad about my second bike.

I emailed them on 11/3/22 asking when I could expect my second bike as it had been almost a month since I had placed the order and I was told that now it wouldnt be shipping out until mid to late November. Very vauge shipping date, and much much longer than the originally promised 2 days.

Then on 11/8/22 I'm told they oversold the High Step bikes (the one I've been waiting over a month to receive), and that my options were to switch it for a mid step or get a refund. Not what I wanted, but the price was good, so I agreed to the switch and expected my bike to ship in a few days.

Weeks go by, no bike, no email, no tracking numbers, nothing!! I email them again on 11/29/22 and am now told my bike will ship in early December.

Another few weeks go by, no bike, no email, no tracking numbers, nothing!! I email them again on 12/21/22 and am now told "Unfortunately, this order was impacted by an error in the system and a shipping label was not yet created resulting in the product not yet leaving the warehouse" and that my bike would ship within 3-5 business days.

While I did get a tracking number and an estimated delivery date of 12/24/22 from fedex, nothing was happening. FedEx showed only that a label had been created, and no bike was picked up for delivery even by 12/29/22 when I emailed them again.

I am then fed this load of BS by the CS rep... "I can see from the tracking information that your package was labeled for shipment on 12/23/2022. This means that your order did depart our warehouse by 12/27/2022 but it has not yet been scanned into the courier's system. Sometimes, this initial scan can take 1-14 business days, especially for larger, heavier packages. Further, the estimated resolution date to see movement on your package is on or before 1/12/2022." Never in the history of FedEx have they purposefully sat on a package for 2 weeks without moving it through their delivery process.

Its been over 3 months since I placed my order and I'm still missing a bike. I would never order from this company again and will let everyone I know to stay far away.

I purchased 2 rad city 5 plus bikes in December of 2021. I picked them up from the bike shop which I paid through RAD to assemble. I picked them up the first week in January 2022. I have only ridden the bikes about 10 times since purchase. They are stored in a heated shop. I bought the battery cases and make sure batteries are charged 1/2-3/4 full throughout the winter. I was doing this recently and the one battery would not charge. I called RAD. They said I was 8 days past the warranty expiration as the warranty starts when the bike in the box is delivered to the bike shop, not me. That doesn’t make sense! The battery is defective. They did not care. The reason we chose RAD was that they had excellent customer reviews but that has not been our experience. The batteries are $600 and if they only last a year, it’s a shoddy product. Very disappointed with this company. Should have purchased a bike from a local bike shop that backs their product.

I have a radrunner 2 and i love it. Utilitarian to the max. No issues other than tires occasionally but thats because iride it on dirt roads alot

Assembly required Youtube help. Great ebike for 2 1/2 months before intermittent issues. Contacted customer service at about 3 months. Surprise -- you have to do all the testing to help them diagnose the problem. After exchanging about 15 emails the electronic controller was thought to be the problem. It was "in stock" at the time but after not receiving it 1 month later, it magically was "out of stock". My request for my money back was ignored. Several times I attempted to contact corporate management but was always referred back to customer service. Part is now thought to be back "in stock" in another month. Unless there is a Rad Power dealer near you, do not buy their bikes.

Simply so disappointed with Rad for their poor quality tires and extremely slow response in getting me replacement tires from the recall. Anyone get new tires yet? Never experienced such poor support and service with any company that I can remember. Waited over 6 months! Their email says don’t ride it yet they haven’t replaced the tires.