Rad Power Bikes Avis 

Have made multiple inquiries over 4, to replace Rad-Runner 2 Tires (Unique Size). Back-Ordered, no recommendations or alternative, no follow up just pretend customer service saying will notify when in, really happy to send questionnaire about how awesome their service is. I have stranded college student 6 weeks- with what we thought was a great commuter solution. If you cannot support your product get out of the business. So much for supporting a local NW Company.

This company uses bait and switch marketing practices. We ordered two bikes at 799$ per piece ( about half price), paid in full and waited 6 weeks with no bikes. Finally, they just canceled our order - refunded money and offered us 100$ towards an alternate bike (1,400$ minimum for any other bike). They were horrible to deal with and should have offered a similar bike of equal or better value for the same sale price of 799$ . Multiple people had the same issue with this company.

I purchased a Rad City 5 in July. I assembled it according to the directions and videos. By October, the battery would not accept a charge. Rad demanded I perform a bunch of troubleshooting with photos and videos, before they sent me a new battery. It, arrived DOA. After going through the photo & video troubleshooting, again, they sent another dead battery!

Terrible customer service getting a battery replacement on a brand new bike been waiting over 2 weeks now ! Look at other brands before you decide to from RAD !

I have never seen such a terrible customer service in my entire life.
My front lamp dropped and I have sudden loss of powers on the motor, and all my questions, despite several emails, have not been answered after 3 weeks.
I would not recommend to anyone buying a bike fro, Rad until their customer service is fixed, a real shame.

Very disappointed in Rad quality. Bike was delivered with 5 scratches and spoke issues. Rad would do nothing about either.

I tried multiple calls to Rad Bike and each time received an automatic message that they were too busy but would call me back. They never did!!!
It is obvious this company is only interested in prioritizing sales with no interest whatsoever in providing follow-up service assistance. I would never have purchased the bike if I had known this.

I'm not sure why all the low reviews for Rad Power Bikes. I bought a Radrover 6 plus about 3 weeks ago and have put 143 miles on it without incident. The bike handles and maneuvers well. The power and range is fantastic. The bike is built like a tank but easy to ride and very comfortable.
I did have a minor problem right out of the box though. My front fender's mounting bracket was damaged, I'm assuming through shipping, the box was pretty beat up when it arrived, but customer service sent out another fender the next day. Other then that, no problems at all.
I'm a big guy, 6 ft 250lbs, and this bike handles it well. I can get 22 miles range with just throttle only and anywhere between 40 to 60 miles in throttle assist depending on how much assist I use. I have even taken on a couple of dirt trails with jumps and the bike is smooth. Handles the jumps with ease. Almost like it was built just for jumps. But don't get me wrong this bike was built for all kinds of rides. From a leisurely ride in the neighborhood to full on bike trails.
I'm 61 years old and forgot how enjoyable a bike can be. The RadRover brought all that excitement back to me. One of the best purchases I have made.

I ordered a Rad Runner 2 as well as multiple accessories.
They made FedEx labels and my accessories are still sitting in the Rad warehouse in Savanah GA 5 days later.
Rad claims FedEx picked them up yet FedEx doesn't have it recorded as being picked up.

I called FedEx, then Rad, then FedEx again and then Rad again. Rad keeps sticking to their lie of FedEx picking it up and claims that FedEx can leave it on a truck for up to 14 business days before scanning the package(s) in. That is a bold face lie.

A) FedEx always scans any package before putting on any truck.
B) FedEx drivers get paid by the piece so no driver is going to NOT scan a package in.

I'm beginning to understand why Rad doesn't have a warehouse in the North East of the country. We don't tolerate lies like that at all.

Rad wanted me to wait 14 business days before they file a case on my missing items.
FedEx started a case on behalf of their customer (me) to see why the warehouse hasn't given them to FedEx yet. Amazing how I didn't have to wait 14 business days to get one started through FedEx eh.

My Bike is Awesome. Service was and still is Awesome.

Purchased a RAD Powerbike 8 months ago. Bike is good. However, RAD’s customer service is woefully inept. The have an unbounded capacity to say “no” and a world class ability to pass on misinformation. VERY DISAPPOINTING!

I was excited to join the E-bike world and specifically the Rad E- Bike community. I ordered Rad city 5 bike online had it sent via our local barge company, because Rad Bike won’t ship to Alaska. I assumed this was because of the battery. I was ok paying the extra $150 to have it shipped to me, because of all the good things I read and heard about Rad E-bikes, and I really wanted one.
I picked up my bike from the barge company and dropped it off immediately to the local bike mechanic to assemble. I picked up my bike a day later and rode it the next morning to the firehall where I work (3 miles away). The very next morning, as my shift at the firehall ended, I was excited to take my new bike out for a ride, but it was dead. Nothing would turn on - the bike simply stopped working.
This was on a Saturday morning so I emailed rad bikes and was happy to get a quick response as they sent me a trouble guide. I worked my way through it, but in the end the bike was still not working - It would not even turn on. I followed up via email I got e email immediately back saying it’s all under warranty and they would ship a replacement controller and wiring harness immediately free to me and pay for a hour of labor at the bike mechanic to get it working. I was really impressed with the response and thought they really care about the customer and they stand behind the product but I was wrong.
Three weeks have gone by and there’d been zero follow up and no replacement parts had arrived. I emailed RAD bikes asking for update or tracking number and got a reply back at the parts never left the factory because they will not ship them to Alaska. At this point I called and asked why was I not informed that the order has been canceled. I was then told not only will they not ship to Alaska they will require me to pay for it to go by barge – this is the most expensive yet slowest shipping method to Alaska. We receive mail using USPS, FedEx, and UPS but none of these were options they gave me.
I tried to explain I already paid for shipping when I bought the bike and that the part should’ve worked and was only used once since purchased and under warranty. The only option provided is for me to pay for shipping the part, with no guarantee this will fix the bike. I have called and emailed several times over the last week and have made no progress in finding the right person to talk with to resolve this. I’m sorry to say this company seems interested only maximizing the profit margins, with no interest in offering an exception to their ‘no shipping to Alaska’ policy and do the right thing for the individual customer. They are not supporting their products or their customers by this rigid inflexibility. At this point I want to just return the bike and have told customer service this. I’m working to get the bike sent back to them but waiting for a reply for the return department because customer service wants me to pay a bike shop to take the bike apart, buy a new bike box (I had the bike shop throw the original one away assuming the product would work), and pay for shipping the bike back down to RAD bikes. If I pay for the return, as they have instructed, I will have $700 in shipping costs alone invested into a bike that does not work and I want nothing to do with now. I wish I would never have got involved with Rad E- bikes – their lack of customer support in this situation means they have lost this customer for life. I would strongly recommend finding another company with better customer support.

Manipulative company which sold me an expensive bike then sent a safety warning the day it arrived. They cannot fix the problem for months, meaning they sold me a bike which I will not be able to use until after the winter (more than 6 months from purchase date). And they cannot figure out a way to allow me to return the bike until they open a store near me in the future.

Bought a Rad Power 4 for my obese disabled brother-in-law. The bike itself is well made and works as promised but the tires and tubes it comes with are "less than the best". The front tube has been patched 6 times while we wait for Rad to sell replacement tubes. They have them but won't sell them; they're reserved for new sales only. The 22x3 size is only used by this company. No other company anywhere in the world sells 22x3 tires of tubes. Complete lack of planning on Rad's part. This e-bike is now a giant paperweight while we wait for Rad to provide spare tubes. OH, by the way - Rad commissioned Tannus to sell "armored liners" for their bikes. For $150 you get two pieces of polyurethane foam that enables you to put a 22x1.75 tube into a 22x3 tire - and they aren't getting great reviews.

Recent bought a rad mission.

Bought 2 actually, went on many rides with it. One day my partner and i took ours out at the same time, same place, same distance and same battery level.

At the end of the trip, i was left with 1/5 battery left and she was left with 4/5 battery left. I got a faulty battery. But i thought mine seemed quite normal since we rode 55KM and its life is 70KM or so. And that hers was actually fault for only losing 1 bar after 50+KM

I spent $3,000 on a RadWagon 4 + accessories. Within 2 weeks of delivery I receive emails to stop riding it because of bad tiers. Then I’m told it will take 2-3 months for the replacement tiers and service.

This is the most expensive and now useless item I’ve ever purchased. They should have halted sales as soon as reports of tire issues started stacking up. I can’t trust this company with the kids' lives that I’m putting on the back of it.

Horrible quality control and customer service. Got a Rad City5 brand new out of the box and the front wheel was faulty. Eleven calls later and still they cannot send me a new tire. They said it was out of stock and have no idea when they will be getting it in and that their suppliers do not give them time frames on deliveries. A faulty product out of the box should be replaced with one that works. The people who answer the phone are incompetent and are of no help at all. DO NOT BUY Rad..they do not stand behind their product!!!!!

I have been on hold for a little over an hour and a half. So I guess I’d say it really sucks. Fortunately the US open was on so I just kept listening to “please continue to wait and an agent will be with you shortly”. I’m beginning to regret getting involved with this outfit. My friend wants to buy an e bike so I’m going to tell him to get a cheap one. Can’t be worse than this

I bought 2 RadMinis in 2019 and had issue with them out of the box, a broken headlight on one and a scratched seat post on the other, both were replaced with no problem and received within days. One has 1400 miles on it (mine) and the other has 350 miles (the wife's). Haven't had any other problems in 3+ years and the batteries are functioning just fine because I care for them as recommended (check out some Youtube videos on how to maintain your battery(s) for Rad ebikes) and make sure you get your ebike professionally tuned at least once after the first 150 to 200.

Now in August 2022 I bought the Rad Rover 6 plus and the UI remote bracket was broken. Called them and waited on hold 15mins and gave up (day 1), sent an email twice with an automated response (day 2 & 3), then call again and was on hold for 5mins (day 3) and the issue was taken care of, the new bracket is on its way at no charge, I received an email order confirmation from Rad before I even hung up with them.

Don't take a lot of these complaints serious. Battery problems, they just didn't take care of them like they should. If you maintain you bike per the owner’s manual and check out some Youtube videos for more in depth maintenance, your ebike investment will be well worth it with few problems.

Marketing is very mis-leading. When you have an issue they are not available to help at all. My battery stopped taking a charge one month past warranty. After almost an hour on hold to talk to someone I was told I had to buy a new charger first and make sure it wasn't the charger before they would put me in touch with the department that troubleshoots the battery. $39.99 for the charger non-refundable if that wasn't the problem than they would give me the ability to reach the department that would trouble shoot.