Rad Power Bikes Avis 

We are livid! Don't buy RAD bikes! We only rode 1 time. Battery on my bike died during our ride. We went home and tried to charge it. It wouldn't charge. They told us they would replace the defective battery... just send them what they needed. After 7 calls, 5 emails, 3 videos, and 10 pictures... they falsely accused us of plugging it in the wrong place. This made us so angry. We only have 28 miles on our bikes, warranty was NOT honored. After reading other reviews and going on the FB troubleshooting page, we found so many others with the same problem. $500 to $800 to replace the defective battery is ridiculous! After all the accessories, price of the bikes, and bike rack... we lost $4,000! Do not trust this company. They are scammers!

I bought a Rad Mission 1.5 years ago for periodic use at my 2nd home. Although the bike worked just fine initially, I recently discovered that the battery would not recharge at all. I tried a neighbor's compatible charger that is known to work and that didn't charge it either, so it's pretty clear the problem is with the battery itself. I changed the 2 fuses, still won't charge. I talked to customer service and they had no solutions other than to buy a replacement battery pack for ~ $500 (the warranty only lasts 1 year). That's almost half the cost of the bike itself! I am very frustrated that my bike is unusable so soon after I bought it. I certainly would not purchase another Rad product again.

I am hopeful my opinion changes. We ordered 2 Rad City 5 + bikes for my wife and I and requested delivery. I adjusted my work schedule to be there for delivery, but the delivery service unilaterally changed the time and I was not around when bikes were dropped off. The rear tire of one of the bikes had a faulty bead, which separated from the tire wall the first day. Have requested assistance from Rad Bikes and have only received an automatic reply email but no actual response despite a few attempts. I just called the Canadian phone line, within the time they claim to be open, and the line is closed. Looking forward to riding.... the bikes look very nice.

Order #- 30-96995.

Matt and Tracy
VANCOUVER BC Canada

Purchased in Nov 21 bike arrived Feb 22. Assembled and waited till May to ride. All good until tried to charge bad battery. Call company and was told the battery was indeed faulty. A new battery was to be sent to me to replace the one sent out with the bike.
Its now August 2022...no battery.
Not in stock...however they continue to send out new bikes with batteries. ( go figure )
Don't buy Rad Power Bikes.
GARBAGE

I bought a rad runner from my boss who's wife didn't like it.Used only a handful of times the battery charger no longer works. So I ordered a new one and made a mistake on the delivery address, there was no way to edit the order online so I called the next day( I ordered on a Sun. customer. service closed) they pretty much said no way, order's at the warehouse, can't help you. That's not customer service, that's a total unwillingness to help. Stay clear of this outfit! BTW battery charger never should have failed after so little use

Ik heb mijn bestelling vandaag geannuleerd. Na meer dan een maand wachten kon ik geen leveringsinformatie krijgen desondanks meer dan 10 e-mails. Ook moest ik vooraf betalen voor het hele bedrag. Op het laatste had ik gebeld maar kreeg ik een zeer vaag beeld over en levertijd. Aangezien zoveel problemen met accu's, laders, banden enz , enz ga ik bij mijn plaatselijk fietsen handelaar zaken doen. Allen jammer dat Trust Pilot geen negatieve cijfers kan geven.

Tired of waiting for parts that aren't fixing anything
Made videos with all new wiring replaced including controller I used step by step installation including pausing videos though each step 100% there shouldn't be any problems with a out of box bike the return policy has been past the 14 days from waiting over and over on shipping on parts putting my trust in advice by service to resolve this with no luck can tell they really want it to work so I'm not downing the support team yet but I shouldn't have to rewire everything out of box I am not asking for a refund but a bike that is more that a piece of scrap and very disappointed I've done all I can at this point
I am a very loyal customer and would like to keep it that way also i have had a 2019 RadRover 5 and have also purchased many accessories for this new RadRover 6 plus just to be upset I can't ride rad when I'm stuck with a all around bad bike what do I do with it when every part I've been sent isn't fixing anything give up and take a loss ahhh no but will the company stay true to its warranty without excuses and cheap part fixes that don't fix the problem there's the Real question are they prepared to send me a all around new bike or am I going to get blown off we will see when my lasts parts come because there is nothing left to replace aside from a entirely new bike

I bought a Rad Rover less than a week ago. It will not work, and I have tried to get some help. The customer service is terrible. I am trying to figure out the problem but haven't been able to yet. The throttle and the power assist will not work.
Don't make the mistake I did and buy a RAD.

I have 25 plus Rad bikes in rental fleet I need parts badly cannot reach their Seattle store by phone I don't even know if the store is open.replacing fleet this year. Will definitely not be purchasing Rad bikes again.

Spent a lot of time and money trying to get rad bike repaired. Customer service not helpful at all. Bad situation got worse. Bought many parts in March and April 5 months later still not working. Been in authorized rad repair shop since early April. I have paid for many parts and a lot of labor. Found out Software problem after all. Very low mileage and nothing can be done. Wasted a lot of time and money on repair. Spent many hours on hold with rad customer service. Funny if you want to purchase bike a rep picks up in seconds. Have a question you will be on hold for an hour or two if lucky. BUYER BEWARE!

I bought a RadRunner Plus more than year ago and have put several hundred miles on it with no issues. However the display has water/condensation in it and it has been giving odd displays and would not always turn on. Well it finally died in West Yellowstone. I have emailed twice and did the phone game several times and it’s been 10 days and I’ve heard nothing from Rad. So I ordered a display from Amazon, identical and cheaper, and having it shipped to my next destination. In the mean time my bike is a worthless boat anchor. SHAME ON YOU RAD FOR HAVING THE CRAPPIEST CUSTOMER SERVICE. Even the USPS does better and that’s not saying much.

I bought the Radrunner + It worked for about 9 days then it died - no power. I did the trouble shooting and still not working. I contacted customer service and they sent out a new controller and I replaced it and still not working. I had to call the bike mechanic to come and waited around 4 hours and he couldn't fix it. He sent a report to customer service and no one followed up with me. When deliveries are sent out it took 12 days for the controller to come AND that was after I had to document things, submit to a drop box and then follow up myself. The CSA tells me that I have to follow all the "policies" which are listed - Where 's the policy that says if we sell you a defective bike we will make every effort to make you a satisfied customer. Then no one from customer service called me back or returned my emails for about a week. When I did get a call back, I was told that I had to document a list of things to take pics and videos of and submit. I'm waiting for a response - - There's no guarantee the battery will fix the problem. I have incurred daily travel expenses to and from work and taxi costs while my new broken bike sits in my living room as I get more and more frustrated. I asked customer service to inform and manager or supervisor to please contact me and nothing to this day. I've had this bike for about 6 weeks and still not working. I was offered a $50 gift voucher - which is silly cause I don't plan on spending anymore with this company. The customer service is terrible and no one seems to have any urgency in resolving my broken bike - I was also told that I can't return it cause it's past the 14 day window for returns, even though it stop working in the 14 day period, I'm stressed out so frustrated. By taking the bus to work, it adds an extra hour everyday. All the time I've put into this bike and it's still broken and I'm not confident that when the battery comes, it will fix it. Then I have to do it all over again for another part to be replaced - on my time that is!

My wife and I went to the show room down in Imperial Beach today in hopes of finding an E bike that we liked. It was so easy to do the test rides that we rode five different models until we found the ones that fit us best. The Radrover 6+ is what we settled on and it is so awesome. The customer service there was perfect. Cornell and his team were all so nice and very patient with a couple of older people (us) that didn’t know much about E bikes. With so many Radrover bikes in our town, I am sure that Radrover will be around a long time to service the bikes when needed. I highly recommend you make the drive to Imperial Beach to visit the show room. It worked out very well for us today.

Do not go to their showroom to purchase accessories.

Customer service is abysmal to non-existent. I've yet to see more than one person behind the counter. A line quickly builds and you can be waiting a very very long time before finally getting to the counter. Half the time you'll then be told the item you want is out of stock.

Rad Power Bikes told us they would honor a $100 Rad Power Bikes issued rebate to purchase a bike rack for my Rad Mini 4. They did not. Rad has not had the rack in stock for over 6 months. Our $100 Rad Power Bikes issued rebate was set to expire and still after 6 months, they have had no racks available. They refused to extend the rebate and I was not able as yet to get the rack their lying representative said we could get. I assure you that you cannot trust this company or their staff.

Terrible terrible customer service. Bikes so far are great but the stress and hassle of getting them on the road may not be worth it. Too bad because the showrooms (Vancouver as an example) are bending over backwards to provide excellent customer service. Get it together RAD corp!

I love my Rad Rover 6+. It is so fun to ride. 750miles on it so far.

If I could give 0 stars, that is what I would leave. DO NOT BUY. The battary doesn't work and there is no customer support. We are out $2000. DO NOT BUY. DO NOT BUY. DO NOT BUY.

TL,DR: don't buy, battery will die and you won't get a replacement for weeks (5 and counting in my case)

I bought a rad power city bike 3 months ago. It's a great bike but from there's a problem with the battery. Rad knows that and already gives constraining guidelines for charging.
The power input on the battery is "protected" by a silicon/rubber flip that does not hold in place on a brand new battery.
After a rainy ride, I saw it open, tried to close it. Got a nasty jolt and the battery died. So you basically can't ride in the rain !!
Contacted customer support, they said they need to order a new battery, despite the dozens of similar bikes they have available in their showroom. It's been 5 weeks now, about half the time I owned that bike. Avoid

My husband bought a Rad in March, 2022.
First time he rode....the chain fell off. He took it to a service center (recommended by Rad customer service) to have it put back on. The service center explained the issue as an incorrectly placed mechanism. The bike came put together. The incorrectly placed mechanism caused the chain to fall off when he tried to switch gears.
On his second ride, there were no apparent problems.
On his 3rd time out, the throttle would not engage.
After calling customer service from our site and waiting on the phone for nearly 30 minutes, he was advised to take a video performing several functions and sending it in so they could assess it visually. They determined from the video the motherboard was bad and they would send him another - for him to install. Five days later...they send him an e-mail saying the motherboard is backordered. Since they are still selling these same bikes, he insisted they take it out of one of the new bikes or refund/return his bike. He's not heard back.
I don't know who owns Rad bikes but whom ever it is.......is poorly represented by their customer service employees. I see these types of complaints are not isolated either. Too bad someone doesn't take control of this as it is apparently getting out of hand.