Rag Bone Avis 

if I could give them ZERO stars I would! I have returned a pair of pants via STAPLES and the pants are still in transit (after more than one month) and the company Rag&bone keeps saying that they will refund me, but they have not. Be very carefully with the purchases there!

I had the worst customer service experience with them. I'm someone who has worked in retail for many years and sympathize with retail employees/ customer service reps. But I have never had such a horrible customer service experience. I had to call 4 times to get my money back for an order that THEY cancelled. It's been three weeks and I still don't have my money. They are withholding money that is rightfully mine and keep promising that the next manager on duty will process it. Three week later, still no money. I'm absolutely disgusted at their fake and laid back approach to customer service when someone's money is missing. They say what you what to hear to get you off the phone so you'll give them a high customer service rating. But everything every single rep told me was an empty promise. I need my money. I will make sure to spread the news about this horrible experience to my large network.

I purchased a pair of shoes on sale with a discounted code and needed to exchanged it for a smaller size. The customer sales associate mentioned that, I’ll be seeing a price adjustment within 5 business day, called back 3 weeks later to get my refund and gave me the run around. Skip this company and take your money else where.

Unbelievable; will never patronize this brand again.
Just went to exchange an expensive birthday gift size M for an L and was told that because it was purchased at a discount, all sales are final and no returns or exchanges. This is for a $350 men's garment.

I love the Rag & Bone shops here in London. I ordered a pair of boots not in stock in London and have found the international service to be useless. They sent me a completely different size to the size I ordered. I paid £12.95 to have them shipped to me and £35.70 to return them. No refund for shipping even though entirely their fault. Luckily I tracked the return - it has been with them for a month now. Plenty of promises of my refund, but no refund yet. My advice (and the advice you get from the UK stores) is don't order online.

I love Rag & Bone and had tons of great experiences with them. They have incredible in store service, a generous warranty program, and also offer services like tailoring or adjustments to your rag and bone clothing.

A bit angry right now. I place an order with Rag and Bone online. For $15 shipping, if the order was placed before 8pm, the item would be received in 2 days, which meant Friday. Today (Friday) I get a notice that it won't arrive till tomorrow. I usually wouldn't care so much, but the principal got me, so I reached out via their chat. I told Lionel (the customer service agent) what the issue was, including the time that was stated for my order to be made. He responded that my order needed to be made by a certain time. I answered again that the time was 8pm and I had made my order well before that. He asked my order number. I sent it and the...radio silence. After a bit I asked if he was still there with a smile emoji (messages can be misinterpreted). He still didn't respond. After a bit, he ended the call!!! WHAT???

My partner loves Rag & Bone but be smart about purchasing.
Riding the pre-Christmas Black Friday & Cyber Monday sales, Rag & Bone plays dirty. All purchases that are on sale are *final sale* no returns/exchanges. This is a pretty dirty scheme when they know at this time of year 90% of these purchases are Christmas gifts. I bought 7 pairs of pants for my partner all in her size. 2 of the pairs fit completely different than the rest and are almost two sizes too small! Now, I understand the terms of *final sale* however, two pairs of pants are manufactured completely off on size. The two pairs are not discontinued, they are still retailing in the store and online.. All I'm asking is that they allow us to replace them with whatever size fits but they are stone cold that they are final sale. *Wondering if the pieces the sold me on sale are defected as there should be no issue with a straight up exchange with something that is not discontinued.

Again, I think they have a great product for Women.. just shady business practice when it comes to sales. No returns is acceptable.. no exchanges... DIRTY! Now we have 2 pairs of pants over $300 that are of no use.

Great construction, great customer service

I placed my order on Oct. 28 (a Friday) and paid for next-business-day shipping, expecting the package to arrive MONDAY (Oct. 31), my wife's birthday.
I've just been told by Rag & Bone's telephone helpline that the package won't get here till Nov. 1 (the day AFTER my wife's birthday) because I placed my order "after the cut-off point" for delivery on Oct. 31. But I placed my order during business hours on Oct. 28, not at some outlandish late-night time!

I'd like to express my extreme dissatisfaction. There was no indication on the order-page of any cut-off point, no warning that I needed to place an order by "x" time in order to get the package the next working day. All there was was an invitation to spend more money on shipping--which I did--in order to receive the package on a desired day: i.e., the next business day.
Needless to say, I am very unhappy at not having a gift for my wife to give her on her birthday. Correct and responsible business practice should have had the company's Web site indicate to a prospective shopper that he had timed himself out of the next-business-day option. Had I known I wasn't getting the package on time, I certainly wouldn't have ordered it. I feel cheated, ripped off.
I am not likely to shop with them again, so my suggestion is really for the benefit of other customers. Rag & Bone: Kindly set up a sort of time-warning system on your order page. Otherwise, you are guaranteeing yourselves unhappy--and, therefore, lost--customers.
Companies should take particular care when they fail to fulfil "rush shipping" options. It doesn't take an Einstein to work out that people usually pay for rushed delivery because they need to receive the package in time for a special occasion. Lateness RUINS everything.
[I'd like to point out that their Helpline was courteous. TrustPilot's 1-star rating makes automatic reference to "unreasonable and rude conduct." That wasn't the case here. But it was an "unacceptable experience."]