THE WORK APPEALED WHEN I FIRST SAW IT ON FACEBOOK AND THEN ON THEIR WEBSITE. FOCUSED ON THE MILITARY CANINE CANVAS OPTIONS AND HAVE PURCHASED TWO OF TWO DIFFERENT SIZES. THE ITEMS THAT ARRIVED WERE... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have purchased 4 circle rugs so far. Love the rugs, I just wish they came in paper tube instead of folded in a plastic bag. My grandsons will be seeing their rugs at the holidays this year, I ca... Voir plus
L'entreprise a répondu
The caps have little to no color comparison equal to the cap pictured in your ads. I saw your word PRINTED, meaning not embroidered but it is so dark they are not worth wearing. This is a waste of mon... Voir plus
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Bought military Christian art . Not found anywhere else. Rare. Great products. Bought for myself and the wrapped canvas for my VA Chaplain for his office. Great customer service. Will purchase fr... Voir plus
L'entreprise a répondu
3,6
Moyen
71 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Railspirit
Dear Ruth Bolen,
Thank you so much for your feedback and 4-star review — we truly appreciate it!
We’re glad to hear that you found exactly what your husband wanted, though we’re sorry the delivery took longer than you hoped. All products at Rail Spirit are individually crafted just for you.
Our standard timeline includes 3–5 business days for production and 8–12 business days for delivery with economy shipping, and after checking your order, we can confirm it was delivered within this timeframe.
We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you again in the future with an even smoother experience.
If you ever need any assistance, please feel free to reach us at cs@railspirit.com.
Warm regards,
Customer Service Team
My pay was taking and I have no…
My pay was taking and I have no product. I've inquired about it to no avail. Its missing.
4 octobre 2025
Réponse de Railspirit
Dear Mark Ayers,
We’re truly sorry for the inconvenience you’ve experienced and completely understand how frustrating it must have been not to receive your order as expected.
After reviewing your case, our support team has already been in touch and processed a replacement order for you. The delay was caused by a shipping issue beyond our control, but we’ll continue to keep you updated on your replacement’s delivery progress until it safely reaches you.
We sincerely apologize again for the trouble and truly appreciate your patience and understanding.
If you have any further questions, please feel free to contact us at cs@railspirit.com— we’ll be happy to assist you.
Warm regards,
Customer Service Team
pleased with product
pleased with product
very excellent and well made people have stopped me to inquire about the wear
4 octobre 2025
Réponse de Railspirit
Dear W Robert Schultz III,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’re pleased with the product and that others have noticed and complimented it — that’s always the best feeling.
We truly appreciate your support and kind words. If you ever need any assistance or have questions about our products, please feel free to contact us at cs@railspirit.com.
We look forward to serving you again in the future!
Warm regards,
Customer Service Team
The product looks great but should have…
The product looks great but should have been shipped in a tube to avoid creasing.
4 octobre 2025
Réponse de Railspirit
Dear Matt Storrs,
Thank you for your feedback — we’re glad to hear you liked the product!
We completely understand your comment about shipping and appreciate you bringing it to our attention. Your suggestion to use tube packaging is valuable and will be shared with our operations team as we work to improve our packaging methods.
If you ever need any assistance, please feel free to contact us at cs@railspirit.com.
Warm regards,
Customer Service Team
Réponse de Railspirit
Dear Mr. Rogers,
Thank you so much for your feedback and — we truly appreciate it!
We’re so glad to hear that you love your T-shirt — that truly means a lot to us.
We appreciate your support and hope to have the pleasure of serving you again in the future.
If you ever need any assistance, please feel free to reach out to us at cs@railspirit.com.
Warm regards,
Customer Service Team
This is a wonderful company to deal with.
This is a wonderful company to deal with. Customer service are really dedicated to their customers.
The only negative aspect would be about the mat, because it's not a carpet nor a rug, it's a mat as I expected to see a thick rug (carpet).
BUT, it's a well done mat.
3 octobre 2025
Réponse de Railspirit
Dear Lloyd,
Thank you so much for your thoughtful review and for your kind words about our company and customer service — it truly means a lot to us.
We appreciate your feedback about the mat as well. Our mats are designed to be lightweight and practical for everyday use, but we completely understand your expectation of a thicker rug.
Your comments will be shared with our team as we continue to improve our product descriptions.
We’re so glad to hear you were happy with the craftsmanship, and we hope to have the opportunity to serve you again in the future.
If you ever need any assistance, please feel free to contact us at cs@railspirit.com.
Warm regards,
Customer Service Team
RR rug
My grandson really likes his rug
I wished the company would have sent messages about the progress of the rug. I had to keep asking for that information
22 août 2025
Réponse de Railspirit
Dear Greg Whalen,
Thank you so much for your wonderful review! We’re so happy to hear that your grandson loves his rug — that truly makes our day.
We appreciate your feedback about the order updates. Our system automatically sends email notifications throughout the process, but it’s possible that some may have been missed or filtered out.
We’ll review this to make sure communication is even smoother moving forward.
Thank you again for your support, and if you ever need any assistance, please feel free to reach out to us at cs@railspirit.com.
We’d love to serve you again in the future!
Warm regards,
Customer Service Team
Your service was awesome
1 août 2025
Réponse de Railspirit
Dear John,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had such a great experience with our service.
Your satisfaction is our top priority, and we truly appreciate your support.
If there’s ever anything we can help with, please reach out anytime at cs@railspirit.com.
We look forward to serving you again in the future.
Warm regards,
Customer Service Team
Great communication on order
I placed my order for the B+O round rug for my train room and it was promptly processed.
13 août 2025
Réponse de Railspirit
Dear Tom Pica,
Thank you so much for your kind words and 5-star review! We’re delighted to hear that you appreciated the clear communication and prompt processing of your order.
Your feedback motivates us to keep delivering great service to all our customers.
If you ever need any assistance or have more projects in mind, please feel free to reach out at cs@railspirit.com, we’d love to help.
Warm regards,
Customer Service Team
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