The Railway Touring Company Avis 

Fantastic day out , service was impeccable looking to book again .

No-one is perfect hence giving 4 Star, there is always room for improvement. We were reassured that we were on the right platform at the start of the journey after the Steward met us and directed us to where our coach would be on the platform. The staff on the train were ever so helpful, courteous and patient and so hard working. The toilet was clean. The food was delicious and nicely presented.
However, may we suggest that travelers with limited mobility (who uses wheelchairs etc.) be either boarded last or first (like the Airlines do). This would prevent a queue when boarding the train or when trying to stow away the said equipment delaying the staff trying to start serving tea & coffee.
Also, we think that the dinner was served too early. But you might have a logical reason for serving dinner so soon (maybe to accommodate passengers getting off at Preston?!).
Over all it was an enjoyable trip, day out and experience.

Very efficient response from my initial phone call, with follow up information via email.
All the staff we met were very friendly and helpful.

As always, the announcements are not very clear, made worse by the fact that other passengers continue with their conversations!!!!

Please do not print my name on the review. PJS ?

We boarded at Crewe looking forward to a nice freshly cooked breakfast and what we got was a breakfast that obviously was left over from the last pickup and was inedible. Also the stop at Ravenglass was quite chaotic as the stewards had trouble directing the passengers to their choice of destination I appreciate that the
company had to find a new itinerary for this trip owing to line closures but it could have been handled better Dinner was ok but the serving staff were not over friendly in contrast to the stewards who were very chatty We booked the premier class but the coach was an old tired BR first class. The engines were efficient and made good time and although we were not able to see all of the promised coastline the scenery we did see was enjoyable. However we won’t be travelling with this with company again

Super day, great staff/train crew and super train......
Great day out

I have used RTC for a least a decade and their organisational skills seem to grow better year on year.
Their booking process is simple and straightforward enough for even an old guy like me to manage.
A thoroughly enjoyable trip on The Mazey Cornishman, no delays to speak of arriving in Penzance and back home to Cheltenham within 3 minutes of the published times.
Food by Gravy Train was, as usual, excellent served by very friendly, efficient staff and the RTC coach stewards were a cheerful, friendly bunch.
I would use RTC a lot more if they did more trips picking up in this area.
A very enjoyable day out.

The travel was smooth and although the train was running a little late did not affect our journey. The tour manager was excellent. She kept us informed and knew a great deal about the Isle of Man and the places we visited and made sure no one was left behind on any of our excursions.

My only complaint was the way the Hotel treated us as a coach party. The hotel rooms were clean but extremely small infact tiny with no room to move around. Our evening meal was not served in the dining room where everyone else ate but in the breakfast room squashed up in a corner with little room to move. When asked why this was the reply was that we were a 'coach load' !!!
I find this rather disgusting as we are taking several rooms giving them good business and I do not expect to be treated as second class citizen because we are a group. Maybe your company would like to look into this with this hotel.

Apart from the poor treatment by the hotel the remainder of the trip provided by The Railway Touring Company was good.

We enjoyed a wonderful day again in Portsmouth and South Sea having a comfortable journey from Victoria and back.

The staff were both attentive and friendly.

Once boarded the train breakfast isn’t immediate and appears to be served only after the last pick up. On the return journey we very much enjoyed our dinner that was served almost straight away having returned to the train. Our only comments would be, having had a small lunch whilst visiting Southsea, our preference would’ve been to have dinner an hour later when served on the train. The wine selection is poor which resulted in us leaving the maturity of both the white and red chosen. I think we will take our own wine, subject terms and conditions, on our next trip. As a suggestion, given the length of the journey and noting the remoteness of some couples, I wonder if it be possible to have more on board events (even provided board games). The raffle was very popular and created a little excitement to what was otherwise a pleasant but quiet return journey.

A great day out and one I’m sure we will enjoy again.

You cannot beat having your train hoard by a beautiful steam engine.

Thank you.

Every second was an absolute delight. Could not recommend The Railway Touring Co highly enough.

Average day-trip to Scarborough on Coast to Coast. In 2nd "Standard" class, anodyne early 1980s diesel era passenger coaches, nothing very 'vintage' or atmospheric about them apart from the exterior paintwork - which makes for great marketing photos, but which isn't really relevant when you want to sit down in a bit of olde-worlde charm inside. And it's a tight squeeze at a full table of four, potentially awkward if you don't already know each other.
A lot of staff beavering away, generally a good thing, but some just a little over-conscientious in their stewarding duties. Given the insulated coaches, no opening windows, there was very little notion of being pulled by steam although there were various (static) opportunities to get close to the beast. As encouraged, we took a proper picnic; it was a shame to find a lot of people went for the beer option almost from the off, occasionally supplemented by cheap chain takeaway food, Stiff pricing, too, at £120 return given what's actually provided and the rather down-market and down-at-heel atmosphere.

It did what it said on the tin. It covered all the locations promised.
My only comment would be that booklet needs to be brought up to date to be in line with the current trip offering.

Punctual,the staff were friendly and helpful. A lovely atmosphere on the train.

Fabulous time. Helpful staff.
There was a bit of confusion at Manchester platform (4 or 3) announcement, but we all made it into the train on time. The ride was smooth and interesting. Our time in Scarborough nice. Change of locomotive in York took a while before we finally arrived back in Manchester. The only advice for the future, whoever is making announcements via loudspeaker, speak up, otherwise passengers can't hear.

First diesel hauled tour with them but the usual friendly and efficient service that you get on their steam tours. Comfortable seats, tour ran on time, what more do you need.

After joining the group at King's Cross on 26th May the tour's itinerary was well managed by David Fletcher to the extent that all I had to do was turn up at the appropriate time and the day's events would then unfold smoothly. Coach driver Steve from Ratho's Coaches in Edinburgh was a particular asset in that he took us skilfully down roads on the Shetlands that many would not want to negotiate in a car. One or two stops towards the end of the tour could have been better timed, but on the whole I enjoyed the whole experience.

We've just returned from a week's holiday with the Railway Touring Company 's" Springtime in Belgium and Luxembourg" trip.
It's only the second time we've travelled on one of these tours but already the hallmarks of an excellently planned and delivered adventure were evident.
Our tour guides were excellent: knowledgeable and both French speakers, but more importantly, who took a lot of care with the group, particularly those more elderly or who had disabilities.
We appreciated that each day's activities did not feel rushed, so we had the opportunity to "soak up" the experience properly. The hotels we stayed in and the food that they provided were generally excellent. Travel arrangements worked well - it's always a joy to travel upstairs on the double-decker trains that the continent is blessed with!
Can't wait for the next trip!

Train was delayed from the start, seating was cramped, hot and uncomfortable, also difficult to slide into seat and get out.

Another great day out withe The Railway Touring Company. This is our 4th trip in the last 15 months and they get better and better.

A good introduction to Southern Ireland, but the long coach journeys from/to hotels and between sites were unfortunate despite two good drivers and a well informed guide. Hotels comfortable. I know it is difficult in Ireland but more train and less coach would have been more satisfactory. Bonus points for two hotels who read our request and provided sheet and blanket instead of duvets.

The onboard team were great, good service, great food, we were kept up to date with delays, what we could do when and had a great day. The locomotive crew did a brilliant job in the heat. Would recommend this to anyone for a special day out