Rapyalstores Avis 

467
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

What a great find I had with this company. Great service. Kept me updated with the arrival . Nelu the driver is a credit to the company. Nothing was too much trouble for him very professional. The... Voir plus

Noté 2 sur 5 étoiles

Prompt delivery and when the bed was constructed finally is great. However the instructions were terrible and completely unhelpful. Needed to contact the company who sent a TikTok link. Also the pisto... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de lits
  2. Magasin de meubles de chambre à coucher
  3. Magasin de meubles pour enfants
  4. Fabricant de meubles

Écrit par l'entreprise

Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

467 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 81 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,5

Tous les avis

(467)

121 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Our bed was put together quickly and…

Our bed was put together quickly and its honestly the best mattress ive slept on helps that its also super stylish

19 avril 2025
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Thank you for your lovely feedback!

Noté 5 sur 5 étoiles

My bed arrived the next day it was easy…

My bed arrived the next day it was easy to put together and the quality was first rate.cannot rate these guys high enough if I could give them 6 stars I would have

5 août 2025
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Réponse de Rapyalstores

Thank you for your lovely feedback!

Noté 5 sur 5 étoiles

Great bed and delivery.

Ordered a bed for my son. Was kept up to date with shipping and delivery. Delivery driver was fantastic, I had a text and a email on the day with a 2 hour time slot and the driver called on the way and arrived exactly when he said. He helped me carry the bed into the house. Bed is very comfortable and well put together.

19 août 2025
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Thank you for your lovely feedback!

Noté 5 sur 5 étoiles

New bed

Was easy to order and so fast delivery. Delivery man was polite and helpful

19 août 2025
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Réponse de Rapyalstores

Thank you for your lovely feedback!

Noté 5 sur 5 étoiles

Superb company

Excellent product, good price.
Kept well informed about delivery with very accurate ETA. Polite delivery driver. No problems, start to finish

19 août 2025
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Réponse de Rapyalstores

Thank you for your lovely feedback!

Noté 5 sur 5 étoiles

Great duvan bed and mattress

As soon as my order was placed on Amazon I was given updates from rapyalstores straight away, I was also given a two hour delivery slot, the duvan bed and mattress was delivered perfectly, the quality is great for such an amazing price. Would recommend.

15 août 2025
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Réponse de Rapyalstores

Thank you for your lovely feedback!

Noté 5 sur 5 étoiles

I am waiting to move homes so am…

I am waiting to move homes so am keeping new bed till then. 7 year old grandson has tested the mattress and would like one!

12 août 2025
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Réponse de Rapyalstores

Thank you for your lovely feedback!

Noté 2 sur 5 étoiles

Prompt delivery and when the bed was…

Prompt delivery and when the bed was constructed finally is great. However the instructions were terrible and completely unhelpful. Needed to contact the company who sent a TikTok link. Also the piston supports didn’t initially work.. needed to look on YouTube how to get them working. Better clear instructions along with troubleshooting FAQs would be really helpful

12 août 2025
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Réponse de Rapyalstores

Hi John, Thank you for your feedback and for your patience during assembly — we’re really pleased to hear you’re happy with the bed now that it’s all set up.

We’re sorry to hear the instructions weren’t clear and that you had difficulty with the piston supports. Your suggestion about including clearer guidance and troubleshooting tips is very helpful, and we’ll be passing this on to our product team to improve our manuals moving forward.

We truly appreciate you taking the time to share your experience — feedback like yours helps us make things better for all our customers.

Noté 4 sur 5 étoiles

I ordered a small double bed it arrived…

I ordered a small double bed it arrived the next day which is impressive.
It was packed well and for the price I am amazed at how nice it is it is a lovely black velvet and the mattress very comfortable, the only downside is it didn’t come with instructions, so when fitting the headboard we didn’t realise that the four black tubes go in fronting the headboard screws to stop the bed getting stuck on the headboard when lifting, we worked this out after we had the said the problem.

13 août 2025
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Réponse de Rapyalstores

Thank you for your lovely feedback!

Noté 5 sur 5 étoiles

Very impressed

Very impressed! My order was fulfilled and delivered in a professional manner with ease. I received a 2 hour delivery time window the evening before so I could plan my day without having to spend lots of time waiting around. The delivery driver called me 20 minutes before arrival to let me know he was close. I'm very happy and will definitely use them again.

5 août 2025
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Réponse de Rapyalstores

Thank you for your lovely feedback!

Noté 2 sur 5 étoiles

Mattress was not the one advertised on website

The mattress delivered was not the one described on the website. Rapyal was adamant that we were being delivered the right one but we have had this mattress before and it simply was not. Wrong brand, different materials, different feel, not the same mattress at all. We feel deceived.
Delivery was two days later than it should have been but we were kept up to date with this via text messages and phone calls.

7 août 2025
Avis spontané
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Réponse de Rapyalstores

We’re very sorry to hear about your experience and that the mattress you received was not as you expected. We understand how frustrating it is when a product does not match your previous experience. We take matters like this seriously and would like to investigate further to ensure the correct item is supplied.

Please contact our customer service team with your order details so we can review the matter and arrange the appropriate resolution. We appreciate your patience regarding the delivery delay and are glad our team kept you updated, but we want to make sure the product issue is fully addressed to your satisfaction.

Thank you for bringing this to our attention.

— The Rapyal Team

Noté 5 sur 5 étoiles

The delivery was quick from when i…

The delivery was quick from when i ordered, i had a email confirmation sent letting me know the day and time tgey would deliver. Although early in morning on the day i had a phone call to say they were not far away and will deliver, better than waiting i guess and they were careful with offloading and bringing to my property. They took photos for my invoice and for proof of delivery. I have to say the bed is a good bargain, the mattress is comfy and good quality this is especially good for people who may find it difficult in purchasing a bed and mattresses are separate. Its a risk buying a mattress online if you are not there to test it but this was a risk worth made as its really good, friends and family have complimented the bed and will look to purchase and i will purchase again for my daughter. Overall this bed is really good for the price especially being divan and with very good storage, i purchased a double and a kingsize bed is still a reasonable price as well, cant go wrong so keep the price reasonable as this can help reduce the expensive cost of purchasing a good bed for people, families or couples starting out.

5 août 2025
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Réponse de Rapyalstores

Thank you for your lovely feedback!

Noté 5 sur 5 étoiles

My new single bed is beautiful

My new single bed is beautiful. The fabric of the base and headboard is of good quality and the mattress perfect; not too firm and not too soft so overall
I am extremely happy with my purchase

5 août 2025
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Réponse de Rapyalstores

Thank you for your lovely feedback!

Noté 5 sur 5 étoiles

Fantastic product & service from start to finish.

This company are the best for cost, quality, service and delivery i had an excellent experience shopping with them, I had actually purchased a divan, headboard and mattress via a different company on Amazon who at the last minute let me down and said they didn't deliver to my area in the UK??! So decided to order via ghost beds on amazon although Rapyal stores seem to supply and deliver? Anyway I ordered from them on Monday and it was with me Wednesday, the cost was very good for a really lovely large single divan, very thick lovely memory mattress and gorgeous headboard, the delivery man was really great and very polite, carried it to the door. Great company and I will use them again. Thank you Rapyal stores

6 août 2025
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Réponse de Rapyalstores

Thank you for your lovely feedback!

Noté 5 sur 5 étoiles

Efficient, Reliable & Professional.

I ordered the Celsi 1250 Media Wall Unit, website was clear & simple to operate. Brilliant, efficient communication from the head office regarding delivery convenience. My fire was delivered just a week after ordering, well within line of the recommended delivery time. The fire arrived in perfect condition & looks absolutely amazing. A really great company. Professional, reassuring & helpful.

17 juillet 2025
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Réponse de Rapyalstores

Thank you for your lovely feedback!

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