Was dubious of buying online and not being able to physically see the product looked on loads of sites Ratten Park was by far the best choice and value for money. I ordered mine on Saturday and it arr... Voir plus
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Lisez les avis des autres
Ordered my corner sofa set on Saturday received it on Wednesday delighted with the very fast delivery. Absolutely delighted when we unpacked it. It is beautiful so comfortable and looks fantastic.... Voir plus
We have been really happy with our garden furniture set ordered from rattanpark furniture a few years ago and as the covers were starting to wear, ordered some new ones. I unfortunately ordered the wr... Voir plus
What a fantastic service this company provides. Not only is the sofa absolutely stunning and incredibly comfortable with thick cushions, but when I experienced an issue with a damaged order, they coul... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Rattanpark Garden Furniture
Coordonnées de contact
6 Leyland road , BH12 6HB, Dorset, Royaume-Uni
- info@rattanpark.co.uk
- rattanpark.co.uk
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Amazing rattan suite
I absolutely love my suite. It was the Oxford 3 seater sofa, 2 chairs, 2 stools and 2 position table. Well made, looks lovely, very comfortable, made my summer.
What great service and product. Ordered and paid very easily. Delivery was free and speedy. Thank you’re
3 juillet 2025
Poor service
I have not yet received my item but the money has been taken. I have spoken to ratten about this but correspondence has been poor.
3 juillet 2025
Réponse de Rattanpark Furniture
Thank you for your Feedback
After thoroughly checking our system and confirming with the courier, we can confirm that your parcel has been successfully delivered to the address provided. The delivery status shows that the package was received.
We understand that there may have been some confusion, and we’re sorry if previous communication did not meet your expectations. Please know that we are here to assist you and ensure everything is clear. If you have any further questions or concerns, feel free to reach out to us.
Very happy with myratten and Furniture…
Very happy with myratten and Furniture arrived the day it was promised delivery driver a very helpful quality of furniture looks very good only one thing it’s a shame the stalls where the cushions go on the top I’ve got nothing to hold onto so they just fall off it be easier if there is somehow they could be clipped onto the furniture so it would stay there
1 juillet 2025
Value for money
29 juin 2025
Would definitely recommend.
Excellent customer service. Contacted twice before delivery with questions and the response was super quick and helpful. Furniture delivered earlier than expected. Beautiful furniture very pleased. Would definitely recommend.
27 juin 2025
Lovely furniture
Lovely furniture, we are really pleased with the quality. The delivery driver was very helpful. Furniture was well packaged, and it was easy to put the table together. Would definitely recommend.
26 juin 2025
Poor quality,it’s spray with a cheap…
Poor quality,it’s spray with a cheap paint. And we couldn’t connect it properly.
No recommended at all.
20 juin 2025
Order items
Order items
No delivery date
No phone number to contact company strange
Sent three emails no reply
Put a query on Facebook still no reply so now I want a refund I think this company is a scam to be honest as very weird not having a contact number !!!
2 juillet 2025
Avis spontané
Réponse de Rattanpark Furniture
Dear Sharon
Thank you for your feedback.
We’re truly sorry to hear that you had a negative impression of our store, but we must clarify that the claims made in your review are not accurate. We take all customer enquiries seriously and always respond promptly to messages, fulfilling orders and refunds according to our clear policies.
In your case, we responded to every email you sent within minutes. Each message was read and handled with priority. Below is the full record of our communication:
📨 11:23 AM
"Pls cancel this order and refund me my money pls"
(sent from iPhone)
📨 11:36 AM – Rattan Park
"We would like to inform you that your order has been cancelled."
📨 12:29 PM
"Pls let me know regarding the refund to"
(sent from iPhone)
📨 12:30 PM – Rattan Park
"The refund will be available in your bank account 2–4 working days."
As you can see, your order was cancelled promptly upon your request, and the refund process was clearly explained to you.
Therefore, the claim that we did not respond is incorrect — we replied quickly and clearly to every message you sent.
We must also firmly state that calling our business a "scam" is completely false and deeply unfair. Such accusations are serious and hurtful, especially when they do not reflect the reality of how we handled your case. We are a fully legitimate and registered company that has been operating for many years, always honoring our commitments to our customers.
We kindly ask that you refrain from using such terms in the future. We show our customers respect and professionalism, and we ask for the same in return.
If you did not see our replies, we suggest checking your spam or promotions folders, as sometimes our messages may be redirected there.
Once again, thank you for your feedback — although we believe your review is unfair, we treat every comment seriously and always strive to improve our customer experience.
Sincerely,
The Rattan Park Team
Have to say very pleasantly surprised…
Have to say very pleasantly surprised at the professional handling of my order , never dealt with before, delivery instructions said would come on pallet ,driver not obliged to help bring into garden & wouldn’t deliver weekends
Well we got on a Saturday, carried in boxes by lone driver ,who was very nice ,no pallets to get rid of ,all assembled impeccable service
17 juin 2025
Top quality garden furniture
Top quality garden furniture, very helpful customer service, would definitely recommend!!
29 juin 2025
Avis spontané
No issues
Cannot fault them. Delivered when promised. Furniture looks lovely. Thank you for your help.
29 mai 2025
Rose range small corner sofa,
I bought a Rose range small corner sofa set. Delivery was good, took about 8 working days, with a telephone call from the courier to arrange a suitable day for the delivery.
Very pleased with the quality, the only reason this didn't make 5 stars is the fact that once the back cushions are in place, which are 20cm thick, there is only about 42cm left to sit on.
Overall, can't fault the service and delivery.
24 juin 2025
Avis spontané
Réponse de Rattanpark Furniture
Thank you very much for your feedback – we’re delighted to hear that you’re pleased with the quality of the sofa and the delivery service.
We also really appreciate your constructive comment regarding the seat depth after placing the back cushions. We’ve passed this on to our design team for consideration in future updates.
If you ever need any further assistance or have any questions, please don’t hesitate to reach out.
Best regards,
Customer Service Team 🌹
Very happy with the furniture set when…
Very happy with the furniture set when it arrived. Not too pleased with not being notified about the delivery. Had to phone the delivery company to get time and date as pallet drop off.
22 mai 2025
5 Star Review
Excellent service and beautiful furniture.
Our garden furniture was excellent quality and extremely good value for money.
Delivery was fast and hassle free and I would highly recommend this Company if you are looking for good quality furniture that is exactly as advertised!!!.
Karen Daniel
19 mai 2025
Great quality and excellent service
I was very pleased with the service and quality of furniture from Rattanpark.
It looks great in the garden, and very impressed with the service at getting a damaged item replaced so quickly and efficiently.
Highly recommend
14 juin 2025
Avis spontané
Excellent and speedy service
Order arrived with excellent notification. We had to disassemble both pallets to get them through the gate but that was the only issue
19 mai 2025
Great quality product & easy to…
Great quality product & easy to assemble, clear instructions. Delivery was quick & the driver was extremely polite & helpful. Would recommend.
18 mai 2025
Nice expensive looking corner suite
Received order within 3 days which was brilliant.
Easy to put together.
Lovely deep cushions and comfy to sit on.
Only downside to this suite is the table as the rattan sags underneath the glass when it's hot.
18 mai 2025
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