Was dubious of buying online and not being able to physically see the product looked on loads of sites Ratten Park was by far the best choice and value for money. I ordered mine on Saturday and it arr... Voir plus
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Ordered my corner sofa set on Saturday received it on Wednesday delighted with the very fast delivery. Absolutely delighted when we unpacked it. It is beautiful so comfortable and looks fantastic.... Voir plus
We have been really happy with our garden furniture set ordered from rattanpark furniture a few years ago and as the covers were starting to wear, ordered some new ones. I unfortunately ordered the wr... Voir plus
Very good quality furniture delivered on time and I would recommend anyone that is looking for garden furniture to buy from this seller five stars from when I ordered it till delivery was taken
À propos de l'entreprise
Écrit par l'entreprise
Rattanpark Garden Furniture
Coordonnées de contact
6 Leyland road , BH12 6HB, Dorset, Royaume-Uni
- info@rattanpark.co.uk
- rattanpark.co.uk
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Great quality product & easy to…
Great quality product & easy to assemble, clear instructions. Delivery was quick & the driver was extremely polite & helpful. Would recommend.
18 mai 2025
Nice expensive looking corner suite
Received order within 3 days which was brilliant.
Easy to put together.
Lovely deep cushions and comfy to sit on.
Only downside to this suite is the table as the rattan sags underneath the glass when it's hot.
18 mai 2025
Outstanding set of furniture
Outstanding set of furniture, am so pleased, delivery was quicker than expected. Delivery driver was very polite and helpful. Cannot fault them and their price ducts.
14 juin 2025
Avis spontané
Réponse de Rattanpark Furniture
Thank you so much for taking the time to share your kind feedback! We’re absolutely delighted to hear that you're pleased with your furniture set and that it even exceeded your expectations.
Customer satisfaction is incredibly important to us, so we're very happy that both the quality of the furniture and the speed of delivery made a great impression. We'll be sure to pass on your compliments to our delivery driver as well – it's wonderful to know that their politeness and helpfulness were appreciated.
We're also grateful for your positive comments on our pricing – we always aim to offer great value without compromising on quality.
We hope your new furniture serves you well for many years to come. It would be a pleasure to assist you again in the future. Thank you once again, and warm regards from our entire team!
Absolutely stunning furniture with…
Absolutely stunning furniture with super thick comfy cushions. I purchased the Cambridge large corner sofa fire pit set and two sun loungers. Only small issue, there wasn’t any screws etc to make the fire pit more secure. Have been in touch with Rattanpark whom I’m sure will be able to advise or rectify. Fantastic customer service especially Daniel, who oversaw my delivery leaving the warehouse to arriving at my door. Would definitely recommend them and their beautiful garden furniture. You wouldn’t be disappointed! A++ service from start to finish
4 mai 2025
Avis spontané
Réponse de Rattanpark Furniture
Dear Sam
Thank you so much for your kind and detailed review! We’re absolutely delighted to hear that your Cambridge large corner sofa with fire pit and the two sun loungers met your expectations, both in terms of comfort and style. The thick, plush cushions are one of the features we take great pride in, so it’s wonderful to know they’ve made a great impression.
We sincerely apologize for the small inconvenience regarding the missing screws for securing the fire pit. While such issues are rare, we truly appreciate you reaching out to us directly so we can put things right as quickly as possible. Our customer service team is already looking into this, and we’re confident it will be resolved to your full satisfaction.
A special thank-you as well for your kind words about Daniel — he’ll be very pleased to know that his attention and care during the delivery process made a difference. Providing personal, attentive service is something we value deeply, and it’s always rewarding to hear that it’s noticed and appreciated.
Your recommendation means the world to us, and we’re thrilled to know you’re enjoying your garden furniture. We hope it brings you many years of comfort and relaxation.
Warmest regards,
The Rattanpark Team
Delivery early and great service
Delivery early and great service, message sent before, very polite.
14 juin 2025
Avis spontané
Réponse de Rattanpark Furniture
Thank you so much for your kind words! I'm truly glad to hear that your delivery arrived earlier than expected and that you were pleased with the service. We always strive to ensure everything runs smoothly and that our customers feel well taken care of. Feedback like yours means a lot to us and motivates us to keep doing our best. If you ever need anything in the future, please don’t hesitate to reach out. Wishing you a wonderful day!
Réponse de Rattanpark Furniture
That's great to hear! I'm glad everything arrived on time. Thank you for getting in touch, and I hope to assist you again in the future!
Delivery driver called beforehand…
Delivery driver called beforehand really pleased with the furniture really well packaged will recommend to anybody else.
14 juin 2025
Avis spontané
Réponse de Rattanpark Furniture
Thank you very much for your kind words! We're delighted to hear that the furniture met your expectations and that you were pleased with the packaging and the delivery driver's communication.
We take great care to ensure every step of the process – from production to packaging to final delivery – is carried out to the highest standard.
Your satisfaction means the world to us, and knowing you would recommend us to others is the greatest compliment we could receive. Thank you for your trust, and we look forward to serving you again in the future!
Réponse de Rattanpark Furniture
Thank you so much for the positive feedback! Customer satisfaction is my top priority. Feel free to follow my listings – more great offers coming soon!
Very good and helpful driver
Very good and helpful driver.
Delivery very fast and on time.
Great service 👍
14 juin 2025
Avis spontané
Rattanpark garden furniture are brilliant.
Rattanpark garden furniture are second to none. I purchased the large Rose garden set last year. Rattanpark have been fabulous with a couple of issues we have had since purchase.
No sooner I had Emailed them, they sorted it out immediately 😀 👍.
I have nothing but good praise for them. They are 5* all the way.
I would definitely purchase from them again, and recommend them to family and friends.
Thank you Rattanpark 😊
13 juin 2025
Avis spontané
Réponse de Rattanpark Furniture
Thank you so much for taking the time to share your kind words and positive experience with Rattanpark and your Rose garden furniture set. We’re absolutely delighted to hear that the set has met your expectations and has been a part of your outdoor space since last year.
We're especially pleased that our customer service team was able to assist you quickly and effectively with the issues you encountered. At Rattanpark, customer satisfaction is always our top priority, and feedback like yours truly means the world to us.
We also greatly appreciate your willingness to recommend us to your family and friends — that’s the highest compliment we could receive.
We’d be thrilled to welcome you back anytime and will continue striving to ensure every experience with us is as smooth and satisfying as the last.
Warmest regards,
The Rattanpark Team 🌿
Delighted with my purchase.
Furniture arrived when we expected it and had call from driver 30 minutes beforehand. Corner right hand sofa with rising table us excellent quality and easy to assemble with just one person. I am so pleased with it.
12 juin 2025
Réponse de Rattanpark Furniture
Thank you very much for sharing your feedback! We're delighted to hear that the delivery went smoothly and that the driver's call ahead of time was helpful. It's very important to us that the entire process – from ordering to assembly – is as convenient and stress-free as possible for our customers.
We're especially pleased to know that the right-hand corner sofa with the rising table met your expectations in terms of both quality and functionality. We strive to offer furniture that combines style, comfort, and practical design, so your kind words truly mean a lot to us.
We hope your new piece brings you many years of comfort and enjoyment, and becomes a favourite spot in your home. Should you have any questions or need assistance in the future, we’re always here to help!
Warm regards,
Rattan Park Team
A beautiful patio set
A beautiful patio set. Very comfortable and well made. Excellent customer service with good communication and a desire to please. I would recommend this company.
6 juin 2025
Avis spontané
Réponse de Rattanpark Furniture
Thank you so much for your kind and thoughtful review! We’re truly delighted to hear that you’re enjoying your patio set — both in terms of comfort and craftsmanship. We take great pride in offering products that combine beauty, durability, and functionality, so it’s wonderful to know that these qualities stood out to you.
We’re especially grateful for your kind words about our customer service. Providing attentive, responsive, and helpful support is a top priority for us, and it means a lot to know that you felt well taken care of.
We would be thrilled to serve you again in the future. Thank you once again for your recommendation, and please don’t hesitate to reach out if there’s anything else we can assist you with!
Customer service is a joke
Here's the experience I had. Though the turnaround was quick abd the products of decent quality the delivery and missing elements were a complete disgrace.
Multiple attempts were made to rectify a damaged part with Multiple failures. The deliveries either won't take or bring what you expect and then you need be able to package the returns to their specific requirements! It's a shame as the customer service was shoddy at best and merely give lipservice over email as you can never speak anyone.
In short is it worth the price? Perhaps but only if you are prepared to to have missing parts and damaged equipment with nothing in terms of compensation. I would think twice about using them again.
3 juin 2025
Avis spontané
Réponse de Rattanpark Furniture
Dear Rakesh
Thank you very much for sharing your feedback. Every comment is valuable to us and helps us continuously improve the quality of our services.
We’re sorry to hear that your overall experience was negative. However, we would like to point out that your review omitted some important information regarding how quickly the issues were addressed. After you reported a damaged part, we sent a replacement the very next working day. The missing cushions were also dispatched immediately with next-day delivery.
We always aim to respond promptly and responsibly, and it's disappointing that these efforts were not reflected in your review. We believe that a fair evaluation should take into account the full picture – including both the problems encountered and the way they were resolved.
Thank you again for your feedback. Even critical comments are a motivation for us to continue improving and providing better service.
Kind regards,
Rattan Park Team
Nightmare getting goods delivered…
Nightmare getting goods delivered promised last Tuesday didn’t turn up until 2 days later, Goods damaged in transit sent several emails with lots of pictures, which clearly showed the damage was asked for more pictures from different angles, still waiting a resolution even though this has been chased.
5 juin 2025
Avis spontané
Réponse de Rattanpark Furniture
Dear Christine
Thank you very much for leaving your review – every piece of feedback from our customers is very important to us and helps us continuously improve our service.
As soon as we received your email, our team immediately began processing your damage claim. We have requested photos multiple times so that we can proceed with the replacement of the damaged part.
You initially sent us a close-up image of the item, but unfortunately, it did not allow our team to clearly identify which part was damaged. We then asked you to send a photo of the entire element and provided an example image to show how the photo should be taken to help us identify the part.
Following that, we received another photo from you showing the underside of the damaged item. However, this image also did not allow us to clearly determine which part is faulty.
Our team is eager to help and arrange a replacement, but based on the images provided so far, we are still unable to accurately identify the damaged part. We kindly ask you to send a clear photo of the entire damaged piece from the front, following the example we previously provided.
Thank you for your understanding and cooperation.
Packaged very well
Packaged very well. It is lovely but the material looks quite frayed which I wasn’t expecting for the price we paid. The cushions are comfortable and it over all looks really nice.
26 mai 2025
Réponse de Rattanpark Furniture
Thank you very much for your feedback. We're really pleased to hear that the item arrived well packaged and that you're happy with the overall look and comfort – especially the cushions.
However, we're truly sorry to hear that the material appears frayed. This is certainly not the level of quality we aim to deliver, especially considering the price point. Please know that we take such concerns seriously, as we want every product to meet both our standards and your expectations.
We kindly invite you to reach out to our customer service team, ideally with a few photos showing the issue. We’d love the opportunity to look into this further and work toward a resolution that you’ll be happy with.
Once again, thank you for taking the time to share your thoughts – your feedback is extremely valuable to us and helps us continue improving.
I was sceptical but all reviews online…
I was sceptical but all reviews online looked genuine. Ordered for a great price and really pleased. Only lost a star as took 12 days to arrive but they replied to email immediately and the delivery guy rang on the day to confirm time.
24 mai 2025
Réponse de Rattanpark Furniture
Thank you very much for sharing your feedback. We’re glad to hear that despite initial doubts, the product met your expectations and that you were pleased with the price and quality of our service. We sincerely apologize for the extended delivery time — we always strive to ensure our shipments reach customers as quickly as possible, but occasionally unforeseen delays occur beyond our control. At the same time, we appreciate your recognition of our prompt and clear communication from both our team and the delivery personnel. Your comments are very valuable to us and help us continually improve the quality of our services. We hope to provide you with an even better experience on your future purchases.
The quality of the furniture is great
The quality of the furniture is great. It was relatively easy to put together and looks amazing. We are really pleased.
24 mai 2025
Réponse de Rattanpark Furniture
I’m really glad to hear that the furniture met your expectations and that the assembly went smoothly. We aim to provide products that not only look great but are also practical and easy to use. If you have any questions in the future, need assistance, or want to check out our other products, please don’t hesitate to reach out. We’re here to help! Thank you for your feedback and trust.
Wow !!
Wow !!
what a fantastic company to deal with their customers service is first class
I will definitely purchase again if I’m buying garden furniture
7 juin 2025
Avis spontané
Réponse de Rattanpark Furniture
Thank you very much for sharing such a positive review of our company. We are truly delighted that our customer service met your expectations and that we were able to assist you effectively. At our company, we place great emphasis on professionalism and a personalized approach to each client, as customer satisfaction is our highest priority.
We hope that the garden furniture you purchased will serve you well and bring you much enjoyment. We would be honored to welcome you back for any future purchases and remain at your disposal to assist you in selecting the best solutions.
Excellent Service
We are very pleased with the quality of the outdoor furniture and time frame it was delivered.
Product is very well made and comfortable with an excellent waterproof cover included.
Highly recommend and look forward to buying from this company again in the future.
6 juin 2025
Avis spontané
Réponse de Rattanpark Furniture
Thank you very much for your kind review!
We’re delighted to hear that our outdoor furniture met your expectations in terms of both quality and comfort.
It’s especially rewarding to know you appreciated the quick delivery and included waterproof cover.
We look forward to welcoming you back for future purchases!
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