I recently switched from Reach to another carrier due mostly to problems with the Reach app and the website. I also found an unlimited data plan somewhere else for less than Reach's 5GB plan. Bebita h... Voir plus
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Lisez les avis des autres
Overall, a good experience. Activation was nearly seamless. Service, support and signal strength are all ok. Looks like a good value if it keeps up. A few exceptions: >Instruction sheet in starter... Voir plus
L'entreprise a répondu
I am 80 years old, and needed help unlocking my husband's new phone and subsequent questions about retaining his same number. Your "Customer Success" staff were patient and thorough, and explained th... Voir plus
L'entreprise a répondu
Overall, my experience with ReachMobile has been quite good. There is rarely a problem that requires customer service, but when you do need them, most agents lack the ability for deep enough thinking... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Reach Mobile
Écrit par l'entreprise
Reach is a purpose-driven mobile carrier that costs less and cares more.
Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars!
• The nation's largest and fastest 5G network
• Amazing 24/7 customer support
• Save more with Best Fit™ - the plan that pays you back
• Get a plan, Give a plan - empower women and students in need
Download the app to sign-up, activate your service, and more...
-Manage your plan
-View data usage
-Purchase data top-ups
-Manage autopay and billing
-Turn on international roaming and international calling
-24/7 chat support
Getting started is simple:
1. Select your plan online
2. Get your Welcome Kit in the mail
3. Activate from the convenience of home
Can't wait for you to join us!
Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars!
• The nation's largest and fastest 5G network
• Amazing 24/7 customer support
• Save more with Best Fit™ - the plan that pays you back
• Get a plan, Give a plan - empower women and students in need
Download the app to sign-up, activate your service, and more...
-Manage your plan
-View data usage
-Purchase data top-ups
-Manage autopay and billing
-Turn on international roaming and international calling
-24/7 chat support
Getting started is simple:
1. Select your plan online
2. Get your Welcome Kit in the mail
3. Activate from the convenience of home
Can't wait for you to join us!
Check Phone Compatibility
View Plans
Coordonnées de contact
285 Billerica Road, 01824, Chelmsford, Etats-Unis
- 8444453665
- reach@reachmobile.com
- reachmobile.com
4,2
Bien
604 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic first experience with Reach…
Fantastic first experience with Reach Mobile. I purchased an eSim while visiting USA and it was an easy process, great service and price. Mihir from Support helped with the cancellation as I left the area. I will choose Reach next time I need a plan!
24 avril 2023
Avis spontané
Réponse de Reach Mobile
Thank you SO much for the kind words! Safe travels for any future endeavors!
Excellent company
Excellent company, great prices and awesome customer service!
20 avril 2023
Avis spontané
Réponse de Reach Mobile
Wow, thank you SO much for such a kind review!
Excellent customer service from Meenu
Excellent customer service from Meenu! Got all my questions answered almost immediately!
19 avril 2023
Avis spontané
Réponse de Reach Mobile
This is great to hear! We hope you continue to love your Reach Mobile services!
What made my experience great was the…
What made my experience great was the customer service person's patience. She stuck with me until the bitter end. It took us over 2 hours to transfer 2 lines to Reach Mobile and she hang in there with me, I really really appreciated that. That is very good customer service. Also, she was very knowledgeable and friendly. I also like the price of Reach. I would definitely recommend Reach Mobile. Thank you Deepa.
17 avril 2023
Avis spontané
Réponse de Reach Mobile
Welcome aboard Reach! We're excited to have you onboard as well! We are very happy to see Deepa was able to assist and resolve your issues and we hope you continue to enjoy your Reach service!
Shoutout to Majid Rashid
Shoutout to Majid Rashid. Was very patient and helped me get switched over to Reach T-mobile
12 avril 2023
Avis spontané
Réponse de Reach Mobile
Welcome aboard Reach! We appreciate you joing our services, and for such the kind review!
Madhav
The representative who talked me thru the installation was excellent !! I was very concerned about switching to Reach but the company made it easy !!
16 février 2023
Avis spontané
Réponse de Reach Mobile
We hope you continue to love your Reach Mobile services! Thank you for joining and for the kind review <3
Excellent service
Majid Rashid was professional and efficient. My issue was resolved in less than 5 minutes. Excellent customer service!
10 avril 2023
Avis spontané
Réponse de Reach Mobile
Wow, thank you SO much for such a kind review! We are happy to see Majid was able to resolve your issue so efficiently!
Quick courteous service even though the…
Quick courteous service even though the issue was my mistake. Thank you Reach for being so great. I had to leave for free government provided service, but I have referred my friends. Thanks!
10 avril 2023
Avis spontané
Réponse de Reach Mobile
We appreciate the kind words, thank you!
Customer service is amazing!
4 avril 2023
Avis spontané
Réponse de Reach Mobile
We appreciate the kind words, thank you!
Very good help from the customer…
Very good help from the customer service rep even though I was asking for the port off number.
2 avril 2023
Avis spontané
Réponse de Reach Mobile
This is great to hear!
Babita was patient and extremely helpful
1 avril 2023
Avis spontané
Réponse de Reach Mobile
Awesome! Thank you SO much for such a kind review!
I am very disappointed
I am very disappointed. In beginning I had Verizon service and it was great. Good plan and everything. Then I needed to add a second line and they said it can be only T mobile. Ok. I moved. And it was always something wrong. They charged me more by technical issues. But it took months to get my money back. Hours of chatting with the same answer : we have technical problem. I wanted to come back to Verizon. They didn't allow it. So I decided to leave. I prepaid new Verizon service. 8 days in a row Reach mobile can not port me out Still ...I receive a bill despite I already have a different service. Answer-technical problem- again. It is horrible service!!!
30 mars 2023
Avis spontané
Réponse de Reach Mobile
Thank you for your honest feedback. We apologize for the issues that you have been having. It is unacceptable when our customers are disappointed. We know that we have our internal and external teams working with you to resolve the problem. We will be sure to keep you updated as new information arises.
Madhukant was great!!!
Madhukant was great!!! I was unable to disconnect one of my lines, since there is a problem with the website. But the chat was working and I talked to Madhukant and he was able to help me. He was quick and efficient. I truly appreciate Madhukant for helping me and doing it quickly. God bless you Madhukant.
14 mars 2023
Avis spontané
Réponse de Reach Mobile
Thank you for the kind words! We are happy to see Madhukant was able to resolve your issues :)
Réponse de Reach Mobile
Thank you so much for the review!
Still best prepaid service available
Still best prepaid service available. Don't make the mistake I did and go with those who claim their service is "just as good as"...It's not.
8 mars 2023
Avis spontané
Réponse de Reach Mobile
We appreciate the kind words, thank you!
Madhut was very attentive
Madhut was very attentive, quick and understood what to do. Very professional and kind.
7 mars 2023
Avis spontané
Réponse de Reach Mobile
Thank you for the kind words! Our representatives sure do set the bar high for Customer Service standards!
Sonam had my phone working very quickly.
16 février 2023
Avis spontané
Réponse de Reach Mobile
Welcome aboard Reach! We appreciate you joining our services :) Let us know if you have any questions!
Babita was great
Babita, Customer Success Representative, was great- attentive and followed up in a couple of days to make sure our service issue was solved.
13 février 2023
Avis spontané
Réponse de Reach Mobile
No matter the day, our team is always there to help. We are happy to see Babita was able to resolve your issues and we hope you continue to enjoy your Reach Mobile service!
Réponse de Reach Mobile
We appreciate the kind words, thank you!
I chatted with Mihir in support
I chatted with Mihir in support, with questions with looking to become a new customer. Mihir was patient, and answered all my questions. Will become a new customer this week. Thanks.
11 février 2023
Avis spontané
Réponse de Reach Mobile
Welcome aboard Reach! We appreciate you joining our services. Let us know if you may have any questions!
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