Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to rearrange date of engineers visit. Engineer arrived within timeframe. Immediately diagnosed fault and fixed it straight away. A pleasant and helpful guy.

L'entreprise a répondu

Noté 5 sur 5 étoiles

The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had a great experience with Reactive Home Services today. Bee handled my repair call with exceptional professionalism and care from start to finish. She was friendly, efficient, and clearly know... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Brilliant fast service, had a blocked drain ,with 2 short phone calls ,from 1st call to Reactive ,then call to Drain Engineer , he then drives away after clearing blocked drain ,less than 1 hour in... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de réparation d'appareils électroménagers

Écrit par l'entreprise

Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

705 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Easy to rearrange date of engineers…

Easy to rearrange date of engineers visit.
Engineer arrived within timeframe.
Immediately diagnosed fault and fixed it straight away.
A pleasant and helpful guy.

23 avril 2026
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Réponse de Reactive Home Services

Hi Margaret,

We are happy to hear your appliance fix went well!

Many thanks
Justin

Noté 5 sur 5 étoiles

Very good came early so all fixed now…

Very good came early so all fixed now the spare parts for dishwasher is coming through the post so all good 👍 even recommend dishwasher & washing machine tablets which I brought easie as on the back of the pack there are calendars months which i can tick off every month so have 12 months of each happy customer 😀

8 avril 2026
Avis spontané
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Réponse de Reactive Home Services

Hi Andrea,

We are pleased we could not only fix the appliance but, also give recommendations!

Many thanks
Justin

Noté 1 sur 5 étoiles

The rodents are still in my attic and…

The rodents are still in my attic and the bate is still there so not happy that he said he would come out again and he has not

26 février 2026
Avis spontané
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Réponse de Reactive Home Services

Hi Tina,

I’m sorry to hear this. I can see our team tried to contact you last week to check whether the issue was still ongoing.

I’ve asked the team to reach out again today so you should hear from us shortly; we’ll make sure this is resolved for you.

Many thanks
Charley

Noté 4 sur 5 étoiles

Dave the engineer was great.

Dave the engineer was great.
The time waiting for a follow up appt was a little disappointing.

16 mars 2026
Avis spontané
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Réponse de Reactive Home Services

Hi Lily,

We appreciate this feedback and will take this on board.

Many thanks
Justin

Noté 5 sur 5 étoiles

Good customer service

Good customer service. Very understand on what she was telling me and called me back very quickly with other updates on my request

5 mars 2026
Avis spontané
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Réponse de Reactive Home Services

Hi William,

We are happy we could resolve your query in a timely manner.

many thanks
Justin

Noté 5 sur 5 étoiles

Great customer service!

The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she closed by telling me she was going to pass my enquiry to the operations team and they will be in touch tomorrow

2 mars 2026
Avis spontané
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Réponse de Reactive Home Services

Hi Mrs Chopra,

Thank you for taking the time to leave us a review, we will be sure to pass on your kind words to Bee.

Many thanks
Charley

Noté 4 sur 5 étoiles

Good in timely fashion

Good in timely fashion

28 janvier 2026
Avis spontané
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Réponse de Reactive Home Services

Hi Rabina,

We are grateful for you taking the time to leave us a review.

Many thanks
Justin

Noté 5 sur 5 étoiles

Alex was brilliant and dealt with my…

Alex was brilliant and dealt with my query efficiently and professionally. Explained everything with the process of my replacement freezer. Been with Reactive Services for many years and would highly recommend.

28 janvier 2026
Avis spontané
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Réponse de Reactive Home Services

Hi Mebs,

We are delighted to hear you have been happy with the services over the years!

Many thanks
Justin

Noté 5 sur 5 étoiles

Very good well pleased on the odd…

Very good well pleased on the odd occasion I had a fault it was sorted
Would I recommend oh yes

14 janvier 2026
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Réponse de Reactive Home Services

Hi Mrs Hobbs,

Thank you for your review!

We’re really pleased to hear you’re happy with your experience, and that any issues were resolved quickly.

Kind regards,

Alicia

Noté 5 sur 5 étoiles

Professional and Friendly Support – Thank You, Bee!


I had a great experience with Reactive Home Services today. Bee handled my repair call with exceptional professionalism and care from start to finish. She was friendly, efficient, and clearly knowledgeable, keeping me informed throughout the process and making everything smooth and stress-free. It’s a real pleasure to deal with someone who takes pride in their work and genuinely wants to help. Thank you, Bee, for the excellent service — I really appreciate it!

14 janvier 2026
Avis spontané
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Réponse de Reactive Home Services

Hi Robbo,

We are delighted to hear you had a great experience when dealing with us.

Many thanks
Justin

Noté 5 sur 5 étoiles

Very good customer experience reporting…

Very good customer experience reporting the problem.
Excellent repair man who attended a few days later and completed the job in about 15 minutes and was courteous, knowledgeable and good humoured. Nothing negative to report.

1 décembre 2025
Avis spontané
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Réponse de Reactive Home Services

Hi Mrs & Mrs Burnell,

We are really happy to hear this feedback on your engineer visit!

Many thanks
Justin

Noté 5 sur 5 étoiles

Brilliant service

Very quick and efficient to organise and great contact from the engineer

14 novembre 2025
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Réponse de Reactive Home Services

Hi Sue,

We are thrilled the engineer could be arranged and the repair process with smooth.

Many thanks
Justin

Noté 5 sur 5 étoiles

Maintenance checks

Bee gave excellent service re our maintenance checks. Highly recommend.

13 novembre 2025
Avis spontané
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Réponse de Reactive Home Services

Hi Alan,

We are delighted the checks came in useful!

Many thanks
Justin

Noté 5 sur 5 étoiles

Highly recommended

Highly recommended.
Two of our appliances broke down within a fortnight of each other. The service we received was very prompt. One of the appliances was replaced and the other was fixed. Excellent service.

4 novembre 2025
Avis spontané
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Réponse de Reactive Home Services

Hi,

We are happy to hear positive outcomes for your claims! We're always here if you need us.

Many thanks
Justin

Noté 4 sur 5 étoiles

Have just rung Reactive after my…

Have just rung Reactive after my washing machine tried to destroy itself! Had a callback within 10 mins with a very helpful and friendly lady, am now waiting for the engineers to call. Have always found Reactive to be excellent.

22 octobre 2025
Avis spontané
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Réponse de Reactive Home Services

Hi Jacqueline,

We're pleased to hear that we are in the process of arranging a repair for your appliance.

Many thanks
Justin

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