Home Appliance Guard Avis 

My neighbour has been waiting for a week now to be given a time when their washing machine will be repaired. This after many years of paying for expensive cover.

Every time they phone to find out what is happening, firstly they have to wait for ages for anyone to answer. They are then told 'someone will phone you tomorrow'. Those phone calls never happen.

So now the agent simply tells them they are transferring them to the case manager, but actually puts them on interminable hold. I have just witnessed them wasting 45 minutes going through this cycle 3 times.

This seems like a massive scam by a company that does not employ enough customer support agents or tradesmen. If my neighbours had phoned a local tradesman, this would be fixed by now. They paid for peace of mind, and are being left highly distressed by this disgrace of a company.

This was the worst experience I've had. I don't know what's changed but the service is slow, they won't let you speak to a manager, you have to wait 2 days later for them to contact you. Some engineers lie that they completed a job but haven't. It took almost 3 weeks for my tumble dryer to be repaired. I'm looking else where for another company. I had enough.

I have had an excellent experience with Home Appliance Guard, particularly with Daniel, Russell, Mia and Alicia, who have all been incredibly helpful when dealing with my recent queries.

I particularly appreciate being able to communicate and receive updates by email, as this is by far the most convenient and preferred way for me to deal with things. Everyone I have dealt with has been helpful, professional and responsive throughout.

I have been a customer for many years and recently needed assistance with several appliances at once, including a washing machine breakdown, an air fryer that was accidentally damaged by heat, and a television that was damaged beyond repair. Having this level of cover in place has given us reassurance when unexpected things have happened.

I would happily recommend Home Appliance Guard, particularly to anyone who finds it difficult to budget for unexpected appliance repairs or replacements or to keep savings set aside specifically for these situations. For essential household appliances that you rely on every day, having a plan in place can provide valuable peace of mind.

A special thank you to Daniel, Russell, Mia and Alicia for all their help and excellent customer service. It has been very much appreciated.

The Engineer turned up between the times specified and this was a follow up appointment
He was very courteous and friendly explained what he was doing and finished the job excellently
I would recommend Home appliance for any maintenance jobs on any kitchen appliances

Easy to arrange, engineer contact with a detailed timing as of what time he would be arriving, he also had the parts required to fix it without having to wait , polite and super efficient. Would highly recommend.

I would just like to say that Sadie was very helpful,friendly and was able to sort my inquiry out very promptly and explained everything she was doing to me. She was very patience with me. Very nice lady. Many thanks Sadie for all your help

Great service and knowledgeable engineer. No messing about got the job done and advised on how to keep washer in good condition. Professional and friendly lad.

They were helpful and efficient, my washing machine was fixed within 48hour after reporting it not working, pleasant and helpful technicians.

Engineer booked in for 3 days after initial call made, but do have the option to choose a suitable date, had to wait 2 weeks for parts as 1 wasn't available. Repair ended up being fidlier than expected but engineer went above and beyond to get it fixed!

Local Repairer communicated well throughout .

yur service is first class for our washing machine repairs

The engineer was very knowledgeable, courteous and professional. Great job!

The engineer sent was very knowledgeable, courteous,professional. Job well done!

I've been with this company for years, always found them very reliable. They also seem to find good businesses to carry out the work for them. I would thoroughly recommend them.

Home Appliance Guard have been excellent - except that the company they referred me to to come and fix my washing machine arrived 15mins earlier than scheduled with no advance warning and no request whether it would be OK. As it was scheduled for 9am, 15 mins was significant - luckily I was dressed!!

Sadie was very polite and helpful. I have been with Homeguard for many years and have found them approachable and ready to accommodate a customers needs.

Customer service really helpful. Kept informed of everything by email and txt. Engineer came in the time slot I was given. Janis was polite, explained what he was doing, fixed problem quickly and efficiently.

Great service, engineer was out within 3 days to fix my washing machine, it needed a new part, Mark Ward from the Domestic Heroes team had the part needed on his van and it was fixed in no time, nice guy thankyou.

Shannon was very helpful and helpful

Excellent engineer