Ordered a sideboard after having previously purchased a dining table and a coffee table. All pieces are simply stunning. Communication from order up to delivery was faultless. It's rare to find great... Voir plus
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Excellent customer service and prompt email responses. Our order was delayed by around 4 weeks on the initial estimated delivery which was 6weeks (ordered end of June delivered end of Sept). However R... Voir plus
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They company promotes on tv ( customer assumption they build direct ) they don’t just buy in but the product I bought was well built ( it came from Vietnam ) . I wanted to buy actual UK reclaimed wood... Voir plus
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Incredibly happy with the tulsa extendable table and bench we ordered! Looks amazing and was easy to assemble. Delivery was well within the estimated delivery time.Delivery guys were professional and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.
Coordonnées de contact
Royaume-Uni
- info@reclaimnation.co.uk
- reclaimnation.co.uk
4,2
Bien
2 k avis
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Nice unit...however the delivery not so!
The unit is lovely. Darker than in the pictures and a very matt finish. I would say it is nearer to a walnut colour. Unfortunately the delivery was a bit stressful. The chaps turned up and placed the unit in my room, however they had left the box upside down. I asked them to turn it the correct way, which they did, however one of the drivers wasn't happy about this and complained it wasn't his job. He then asked me to sign the delivery sheet, however under the terms and conditions of the sale, it states that I have signed the delivery sheet acknowledging I have inspected my bought product and agreed there is no damage to the product and no damage to my property. Well, did this same driver not have a complete temper tantrum and he was asked to leave my property while I was un-boxing it to inspect it. The other older driver was apologetic and I actually pointed out this statement on the delivery sheet above my signature. Really the driver that clearly cannot control his temper should not be in the job role. Had this experience not happened it would have been 5 stars. Well done to the driver that let down the delivery service.
16 juin 2026
Réponse de Reclaim Nation
Dear Miss Pattie,
Thank you for your review. We’re pleased to hear that you love the unit, although we appreciate the finish appears darker and more matt than you expected from the photos.
We are very sorry for the stressful delivery experience. You were absolutely right to want to inspect the furniture before signing to confirm there was no damage, and you should never have been made to feel uncomfortable for doing so.
The behaviour you describe from one of the delivery team is not acceptable and falls well below the standard we expect. We will be raising this with the delivery company to ensure it is investigated properly.
We appreciate your kind words about the other driver, and we are sorry that this incident took away from what should have been a straightforward and positive delivery.
Kind regards,
Reclaim Nation
Would recommend
Excellent customer service and communication. Felt like a caring small business.
Very happy with the product.
16 juin 2026
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We’re delighted to hear you were pleased with both our customer service and communication throughout your experience.
It’s especially rewarding to know that our personal approach gave you the feeling of dealing with a caring small business.
We’re also thrilled that you’re very happy with your purchase and that it met your expectations.
Thank you for your kind words and support. Team RN
I have just received the Mayflower nest…
I have just received the Mayflower nest of tables.
They are gorgeous and I think look great in my room.
Customer service was excellent.
I will buy from here again.
No complaints
Lynn
30 juin 2026
Avis spontané
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We’re delighted to hear you’re so pleased with your Mayflower Nest of Tables and that they look perfect in your room.
It’s fantastic to know you were impressed with the customer service you received throughout your experience.
We truly appreciate your kind words and are thrilled to hear you would choose to shop with us again in the future.
Thank you for your support, and we hope you enjoy your new tables for many years to come. Team RN
No customer service and no table
We ordered 15 days ago and noted when ordering that in Scotland it could take 10 days. since then there has been no changes to the order tracker it is still sitting at order placed and have had no email updates.
We have called twice to be told that it's with the courier and they would be in touch with us. again we have have heard nothing.
Now when I am trying to call, I am constantly getting an O2 answer service
29 juin 2026
Avis spontané
Réponse de Reclaim Nation
Dear Louise,
We’re sorry for the lack of updates and the difficulty you experienced trying to contact us.
We chased the courier today and they have confirmed that your order is scheduled for delivery tomorrow. This remains within the quoted lead time for deliveries to Scotland; however, we agree that the courier should have contacted you in advance and that you should have been provided clearer updates.
We apologise for the frustration caused and hope delivery goes smoothly tomorrow.
Kind regards,
Reclaim Nation
Forged Signature, Missing Goods, No Refund — Forced Into a Chargeback
I ordered a table and chairs from Reclaim Nation with written confirmation that delivery would take place during the week beginning 8th June. This mattered because the delivery address was a property we were completing on 5th June — it was completely vacant and nobody was living there.
Instead, I received a notification that the delivery was being made weeks early, to the empty property. When I contacted Reclaim Nation, I was told “not to worry” and that they would sort it. They didn’t. I was then informed the goods had been “accepted” at the address — impossible, because the property was vacant.
The next day I was told the delivery company had tried to recover the items but they were now “missing”. During this call it also emerged that the delivery driver had forged my signature to claim the delivery was accepted. I was nowhere near the property at the time.
After this, I told Reclaim Nation I wanted to cancel the order because the situation was completely unacceptable. Instead of processing the cancellation or refund, they claimed another table and chairs would be delivered on 8th June. I emailed both Reclaim Nation and the delivery company instructing them to stop the delivery. Nothing arrived — and I have had no contact and no refund since.
I have now had to pursue a chargeback through my bank because Reclaim Nation have ignored every opportunity to resolve this.
This has been one of the worst retail experiences I’ve ever had: forged signatures, missing goods, false delivery claims, and total silence when asked for a refund! AVOID!
16 mai 2026
Avis spontané
Réponse de Reclaim Nation
Dear Ben,
We are very sorry for the experience you have had and for the frustration this situation has caused.
When you asked for the delivery to be delayed, we confirmed that request and instructed the courier to hold the order. By that point, however, the goods had already been passed to the courier, which is why you received their delivery notification.
The subsequent delivery should not have taken place while the order was on hold, and the concerns raised regarding the proof of delivery and signature are extremely serious. We are investigating these matters fully with the courier.
Once the issue was reported, we worked to arrange a replacement delivery for the date you had originally requested. However, when you then asked to cancel the order, we accept that our customer service team did not deal with that request as promptly or clearly as they should have. This is something we are reviewing internally to ensure it does not happen again.
We understand why you have raised a chargeback and have confirmed that we will accept this and will not contest it.
We sincerely apologise for the disruption, lack of communication and stress caused.
Kind regards,
Reclaim Nation
Brilliant service from starting with…
Brilliant service from starting with the order until the delivery. Any questions were quickly answered. The large chest of drawers is just what I needed and great quality. Would definitely use them again!
7 juin 2026
Réponse de Reclaim Nation
Dear Julia,
Thank you so much for your lovely review. We’re delighted to hear you were happy with the service from ordering through to delivery, and that the chest of drawers is exactly what you needed.
It’s great to know our team could answer your questions quickly, and we hope you enjoy your new furniture for many years to come.
Kind regards,
Reclaim Nation
Massive delays
Item never arrived. Was going to take over 7 monthes. Spirt of wood in Scotland was much better
7 juin 2026
Réponse de Reclaim Nation
Dear Mr Blackie,
We’re very sorry that we were unable to fulfil your order and for the exceptionally long lead time you were quoted. We completely understand why you chose to make alternative arrangements.
Your refund has been processed, but we appreciate this does not undo the inconvenience and disappointment caused. We’re sorry that your experience with us fell short of what you should have expected.
Kind regards,
Reclaim Nation
I haven't received the table yet
I haven't received the table yet, it's seems odd that you'd ask me for a review knowing that I haven't received the table yet.
11 juin 2026
Réponse de Reclaim Nation
Dear Bill,
We’re sorry for the confusion. We completely understand that receiving a review invitation before your table has arrived feels odd and frustrating.
The invitation is sent automatically once an order reaches a certain stage in the delivery process, but we appreciate that it should not have reached you before you had received your furniture.
We apologise for this and hope your table arrives with you soon. Our team is available should you need any help in the meantime.
Kind regards,
Reclaim Nation
your upfront service
you are upfront with total costs no hidden or seret extras popping up and youy delivery team were more than helpful
11 juin 2026
Réponse de Reclaim Nation
Dear Anthony,
Thank you for your great review. We’re so pleased you found our pricing clear and straightforward, with no unexpected extras.
We’ll also be sure to pass your kind comments on to the delivery team — they’ll be delighted to hear they were so helpful.
Kind regards,
Reclaim Nation
Well I haven't even got my order yet so…rubbish
Well I haven't even got my order yet so ?????
7 juin 2026
Réponse de Reclaim Nation
Dear Mrs Holland,
We’re sorry for the confusion and completely understand why receiving a review invitation before your order has arrived would be frustrating.
Your order was passed to our delivery partner last week, and the review invitation was sent automatically before delivery had taken place. The courier now has your furniture and will contact you directly to arrange a suitable delivery date.
We apologise for the premature invitation and any frustration it has caused.
Kind regards,
Reclaim Nation
Beautiful table
Beautiful table, well packaged and easy to assemble. Fast delivery too , really pleased with everything. Thank you.
7 juin 2026
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We’re delighted to hear you’re so pleased with your new table and that it arrived well packaged and was easy to assemble.
It’s great to know the fast delivery helped make your experience even better.
We truly appreciate your kind words and are thrilled everything met your expectations.
Thank you for choosing us, and we hope you enjoy your beautiful table for many years to come. Team RN
Not impressed with lead times and communication
After ordering my nest of tables on 12.01.26 I am still waiting for it to be delivered. Was initially told it would be delivered on the 18th of May! Waited, 18th of May arrived and still no tables. Received an email stating it would be delivered 18th June. Not delivered and still waiting. I love the look of the furniture, however the lead times and lack of communications are just poor. My expectations have not been managed and if anything is wrong with them when they are finally delivered I’m concerned about the communication to resolve it as well as how long it would take to rectify any issues. Shame as their products look fantastic
7 juin 2026
Réponse de Reclaim Nation
Dear Peter,
Thank you for your review. We’re very sorry for the extended delay to your order and for the lack of clear communication throughout the process.
We completely understand your frustration. Having first been given a May delivery date, followed by a further delay into June, is not the experience we want any customer to have. Your expectations have not been managed well enough, and we sincerely apologise for that.
Your nest of tables is now scheduled for delivery on 24th June. We appreciate that this has been a much longer wait than anticipated and are sorry for the inconvenience and disappointment it has caused.
We’re pleased that you love the look of the furniture, but we fully recognise that this does not make up for the delays and poor communication you have experienced. Should there be any issue once your order arrives, our team will of course be on hand to help resolve it as quickly as possible.
Kind regards,
Reclaim Nation
Item is lovely
We ordered a sideboard from Reclaim Nation and it didn't get off to a good start when they delivered the wrong one. We then had quite a wait for them to pick up the incorrect one and deliver the new one - this was disappointing. However, customer service were easy to contact and polite. And when the correct sideboard was delivered we were very happy with the item. It was easy enough to assemble and it looks good in our room.
26 mai 2026
Réponse de Reclaim Nation
Thank you for your feedback.
We’re sorry to hear there were issues with your order and that receiving the incorrect sideboard, followed by the wait for collection and replacement, was disappointing.
We do, however, appreciate your patience and are pleased to hear our customer service team were easy to contact and helpful throughout the process.
Most importantly, we’re delighted that you’re happy with the sideboard now that it has arrived, and that it was straightforward to assemble and looks great in your home.
Thank you for your understanding and for choosing Reclaim Nation. Team RN
Very much oversold in everyway; I regret buying!
My experience with Reclaim Nation has been disappointing across quality, value, and customer experience.
I purchased items from the Brooklyn dining table and bench range (Bogart chairs) as well as furniture from the Montreal bedroom range. While the products are marketed and presented online as premium, design-led pieces, the reality of what arrived did not match that impression in my experience.
The furniture is clearly mass-produced, and in my view does not reflect the “premium” positioning or pricing.
The finish on the items I received was inconsistent and lacked the level of refinement you would reasonably expect at this price point.
The quality feels closer to bulk-manufactured imported furniture rather than bespoke or small-batch production.
It is also worth noting that the products are clearly labelled as made in Vietnam on packaging. There is nothing inherently wrong with this, but it does contrast with the premium, bespoke-style branding presented online, which sets a different expectation for many buyers.
The business appears to operate on a drop-shipped style model rather than holding stock in the UK. This results in long lead times between ordering and delivery. Customers should be aware that waiting periods can be significant, and this is not made as prominent as it should be during the purchasing process.
Customer service has been underwhelming in my experience - communication was slow and updates were not proactive. When dealing with delays or trying to get clearer delivery timelines, responses often lacked detail and clarity.
Overall, the main issue is the gap between how the brand presents itself and the actual product and service experience. The furniture may be functional, but in my experience it does not align with the premium positioning, pricing, or expectations set by the website and marketing.
I would advise potential customers to carefully consider lead times and realistic quality expectations before ordering.
17 juin 2026
Avis spontané
Réponse de Reclaim Nation
Dear Sonny-Richard,
Thank you for taking the time to leave your review. We’re really sorry to hear that you feel disappointed with your experience and that the furniture did not meet the expectations you had when ordering.
We’ve tried to locate your order from the details provided in the review, but unfortunately we have not been able to find it without an order number or matching customer details. Because of this, we’re unable to comment fully on the specifics of your order, delivery timeline, or any previous communication with our team.
That said, we do take feedback like this seriously. If there are any concerns with the finish, quality, or condition of the items received, we would always want the opportunity to review this properly and put things right where needed.
To clarify, our reclaimed furniture is produced by our manufacturing partners overseas, including in Vietnam, and this is not something we look to hide. We do, however, appreciate that product presentation and expectations matter, and we’re sorry if you feel there was a gap between what you expected and what arrived.
We’re also sorry to hear that you found the communication and delivery updates underwhelming. We are continually working to improve the way we communicate lead times and delivery progress to customers.
Please contact us directly with your order number so we can look into this properly and respond to the specific concerns raised.
Kind regards,
Reclaim Nation
Still waiting for my order it's been 7…
Still waiting for my order it's been 7 weeks - which in itself isn't a big problem but they can't tell me when it will be delivered they just say the courier will send a text, but they don't. Asked for the courier's details so I can contact direct, but nothing.
16 juin 2026
Avis spontané
Réponse de Reclaim Nation
Dear Rebecca,
Thank you for taking the time to leave your review. We’re sorry that the delivery process has not felt clear and that you’ve been left waiting for further updates.
Your order was passed over to the courier within the quoted lead time, however we do appreciate that this was after the date you had originally hoped to receive it. We understand this is frustrating, especially when you are waiting for confirmation from the courier.
We placed the delivery on hold with the courier while you were away, with the order due to be released again towards the end of this month. Our team has tried to contact you to confirm the next steps and make sure everything is still arranged correctly for you.
We’re sorry for any lack of communication and we’ll continue working with the courier to get this moving as smoothly as possible.
Kind regards,
Reclaim Nation
Avoid at all costs,waited 12 weeks and no delivery.
Placed order being of April, told delivery would be in May. Was never given a tracking number and the dates they've given for delivery never happened 4 times. I've now asked for a refund and raised a dispute with this company with my bank. Be warned if you don't get your order within 2 months dispute with who you've paid also. Keep all evidence also. I've also been told they seem to be having issues with stock, couriers and delivery and can't fulfil their orders due to the influx of influencers been paid to promote their business. The company have reached out now and offered a 5 percent discount to wait longer but Im not interested now after getting the above information. I'm currently waiting a refund to make alternative arrangements for a table and chairs.
1 avril 2026
Avis spontané
Réponse de Reclaim Nation
Dear Sarah,
Thank you for taking the time to leave your review. We’re really sorry that your experience has fallen below the standard we expect.
A manager has now spoken with you directly to explain the situation and to apologise for the delays and any miscommunication along the way. Unfortunately, the courier we used for your order let us down, which meant the delivery dates provided were not met. We completely understand how frustrating this has been, especially after waiting longer than originally expected.
We did offer to arrange an alternative courier to take over the delivery, although this would take some time to resolve. However, we fully respect your decision that you no longer wish to wait, and we are more than happy to process your refund so you can make alternative arrangements.
To clarify, the issue with your order was related to courier delays and fulfilment, not influencer activity or promotions. That said, we appreciate that the overall experience has not been good enough, and we’re genuinely sorry for the inconvenience caused.
Kind regards,
Reclaim Nation
Show stopper…
The table chairs and bench we bought are completely beautiful. Strong, solid, show stopping! Recommend.
2 juin 2026
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We’re delighted to hear you’re so pleased with your table, chairs and bench.
It’s fantastic to know you found them strong, solid and truly eye-catching.
We truly appreciate your recommendation and hope your new furniture brings you many years of enjoyment. Team RN
Delivered on time and packaged well
26 mai 2026
Réponse de Reclaim Nation
Thank you for your feedback.
We’re delighted to hear your order arrived on time and was packaged securely.
It’s great to know everything reached you in perfect condition.
We appreciate your support and hope you enjoy your purchase.
Team RN
Excellent service from start to finish
Excellent service from start to finish. The website made it clear all the options for tables and chairs and in what combinations. The pictures truly matched the delivered items and the packaging kept everything scratch free. Very happy with my order of the Brooklyn extendable table and chairs which was easy to put the table legs on and it’s now a centre piece for dinner parties.
26 mai 2026
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We’re delighted to hear you enjoyed an excellent experience from start to finish and found the website easy to use when choosing your table and chairs.
It’s great to know the furniture arrived exactly as expected, well protected during delivery and simple to assemble.
We’re especially pleased that your Brooklyn extendable table has become the centrepiece of your home and is ready for many memorable dinner parties.
Thank you for choosing us, and we hope you enjoy your furniture for years to come. Team RN
Nice rustic table
The table is easy to put together, although the extension could be a better fit. It’s very easy to put together and the extension section is easy to use.
I did have to have the table legs moved further apart because I couldn’t fit two chairs ( bought elsewhere) side by side under the table. It might be helpful to include the measurement between the table legs in the details.
Delivery was great.
26 mai 2026
Réponse de Reclaim Nation
Thank you for your detailed feedback.
We’re delighted to hear you found the table easy to assemble and that the extension mechanism is simple and practical to use.
We also appreciate your comments regarding the extension fit and the spacing between the table legs. Feedback like this is invaluable, and we’ll pass your sugges tion about including leg measurements in the product details to the relevant team.
It’s great to know the delivery experience went smoothly and met your expectations.
Thank you for choosing us, and we hope you enjoy your table for many years to come. Team RN
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