Ordered a sideboard after having previously purchased a dining table and a coffee table. All pieces are simply stunning. Communication from order up to delivery was faultless. It's rare to find great... Voir plus
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Lisez les avis des autres
Excellent customer service and prompt email responses. Our order was delayed by around 4 weeks on the initial estimated delivery which was 6weeks (ordered end of June delivered end of Sept). However R... Voir plus
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They company promotes on tv ( customer assumption they build direct ) they don’t just buy in but the product I bought was well built ( it came from Vietnam ) . I wanted to buy actual UK reclaimed wood... Voir plus
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Incredibly happy with the tulsa extendable table and bench we ordered! Looks amazing and was easy to assemble. Delivery was well within the estimated delivery time.Delivery guys were professional and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.
Coordonnées de contact
Royaume-Uni
- info@reclaimnation.co.uk
- reclaimnation.co.uk
4,2
Bien
2 k avis
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A répondu à 99 % de ses avis négatifs
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Delivery wasnt the fastest but worth the wait as product brilliant
Hi quality product... Well work the wait
13 août 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear that, although the delivery took a little longer than expected, you felt the quality of the furniture made it well worth the wait.
It's great to know you're pleased with the product and its craftsmanship.
We truly appreciate your patience and support, and hope you enjoy your furniture for many years to come. Team RN
I love my table just what I wanted
13 août 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you love your new table and that it was exactly what you were looking for.
It's wonderful to know you're so pleased with your choice and the overall quality.
We truly appreciate your kind words and hope you enjoy your table for many years to come. Team RN
Amazing quality furniture
Amazing quality furniture, love my pieces, they feel so original yet stylish.
5 août 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you're so pleased with the quality and character of your furniture.
It's wonderful to know you love the unique feel while still enjoying a stylish look.
We truly appreciate your kind words and hope you enjoy your pieces for many years to come. Team RN
Fantastic customer service & product!
Absolutely fantastic customer service from Reclaim Nation - genuinely some of the best I’ve ever experienced.
I contacted them shortly before delivery because I’d realised I’d ordered the wrong piece of furniture and wanted to swap it for a desk that would better match the rest of my order. Initially it looked as though the order had already gone too far through the dispatch process to make any changes, which I completely understood.
However, the team then went above and beyond. They located the desk I wanted at their courier warehouse, managed to amend the order before delivery, and saved me the hassle and cost of receiving and returning the original item.
That level of effort and customer care is incredibly rare. Communication throughout was quick, friendly and genuinely helpful, and I was so impressed by how much they did to get everything sorted for me.
We’ve now received the furniture and are absolutely thrilled with it. The quality of the wood is fantastic and the pieces are even better in person. They really feel like furniture we’ve invested in and will keep forever.
I was torn between a couple of different places when deciding where to order from, but I’m so pleased I chose Reclaim Nation. Between the quality of the furniture and the exceptional customer service, the whole experience has been brilliant.
I already can’t wait to order more - the hard part is choosing what! Couldn’t recommend them highly enough.
5 août 2026
Avis spontané
Réponse de Reclaim Nation
Thank you for such a fantastic and detailed review.
We're delighted our team could go the extra mile to amend your order and find the desk you wanted before delivery, saving you the hassle of returning the original item.
It's wonderful to hear the communication was quick and helpful, and that you're thrilled with the quality and character of your new furniture.
We truly appreciate your incredible recommendation and look forward to helping you choose your next pieces! Team RN
Extremely impressed with Reclaim…
Extremely impressed with Reclaim Nation. Customer service was fantastic, seamless delivery and very happy with my dining table and bench. Great value for money.
5 août 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you were impressed with the service and found the delivery process so seamless.
It's great to know you're happy with your dining table and bench and feel they offer excellent value for money.
We truly appreciate your recommendation and hope you enjoy your furniture for many years to come. Team RN
Lovely furniture, very poor aftercare
I bought a lovely set of 2 chairs, a table and a bench from Reclaimnation for our new home. We had no issues at the time and the set itself is lovely. This week I noticed that the wood on the table had started to split and peel along the grain next to a pre-existing knot in the wood, leaving a very sharp edge that was lifting from the table. I am not sure what has caused this other than potentially it just being extremely hot and dry this summer. We have regularly waxed the table as advised and looked after it. I reached out to Reclaimnation asking what advice they would give to treat the wood, as I didn't want to go in all guns blazing with a sander and make a mess of it.
The first email response I got was very apologetic, and stated this was "very rare" and they would "update [me] right away with the next steps", that they "truly value [my] custom an will do our utmost to resolve this for [me] as quickly as possible".
The next email I received was from a different member of staff and it stated that because I purchased it 15 months ago it was not their problem and they would not replace the table. Firstly, I stated in my original email my order number so they will have known from the first reply how long I had owned the table. Secondly, I never asked for a replacement, refund or compensation - I just asked them for some advice on treating the wood to alleviate the problem without ruining the table. Thirdly, Reclaimnation offers a 2 year warranty on all its products - something I didn't know about when I reached out to them.
I pointed out to them that I only wanted advice, and the third email (sent from yet another member of staff) said that they would not provide any advice on how to treat the wood - essentially, 'it's your problem now'. The first two emails seemed to accept that this was a fault in the wood, but the third and final email insinuated that it was some damage that we must have caused ourselves - looking at the way the wood has split along the grain and the natural shape of the wood I cannot see how this could have been caused by us - there has been no rough use of the table.
The whole thing has left a really sour taste, because at no point have I asked for anything other than a bit of advice on how to treat the wood - the sharp corner is not ideal and I am worried it will snag on clothing or give someone a scratch or splinter, and I don't want to do anything that's going to ruin the whole table - when you pay over £500 for a table you don't want to ruin it, especially when you've got the bench and chairs to match! The most frustrating part is the total U-Turn in Reclaimnation's response - firstly they were falling over themselves to endeavour to resolve the problem and then all of a sudden they weren't willing to do anything at all, not even give some advice on how to repair the table.
15 août 2026
Avis spontané
Réponse de Reclaim Nation
Dear Emily,
Thank you for your review. We’re really pleased to hear that you love the furniture, but we’re very sorry for the aftercare experience you have had.
From what you have described, we can understand why the different replies from our team felt frustrating and inconsistent, especially when you were asking for advice on how best to care for the table rather than immediately requesting a replacement or refund.
We’re sorry that this was not handled more clearly. Concerns around raised or sharp areas of wood should be reviewed properly, particularly with reclaimed timber, and we appreciate that you wanted guidance before attempting any repair yourself.
Our team will review the correspondence again and come back to you directly with clearer advice and next steps.
Kind regards,
Reclaim Nation
Still Waiting for my item!
Still Waiting for my item!
Having placed an order on the 10th May with a 6-8 week delivery I didn't expect to still be waiting after 14 weeks.
12 août 2026
Avis spontané
Réponse de Reclaim Nation
Dear Joanne,
We’re very sorry that you have been left waiting longer than the original 6–8 week lead time.
We completely understand your frustration. Waiting 14 weeks is far longer than we would want any customer to wait, and we apologise that the delivery has taken much longer than expected.
Your order has now been dispatched, and the courier should be in touch with you regarding delivery. We’re sorry again for the delay and for the inconvenience caused.
Kind regards,
Reclaim Nation
Fantastic table and bench
Fantastic table and bench, better than anticipated. The whole process was straightforward and we were kept fully informed.
6 août 2026
Réponse de Reclaim Nation
Thank you for your fantastic feedback.
We're delighted to hear your table and bench exceeded your expectations and that you were impressed with the quality.
It's great to know the ordering process was straightforward and that our communication kept you fully informed throughout.
We truly appreciate your support and hope you enjoy your beautiful new furniture for years to come. Team RN
Good quality. Came on time.
6 août 2026
Réponse de Reclaim Nation
Thank you for your feedback.
We're pleased to hear you were happy with the quality of your purchase.
It's great to know everything arrived on time and as expected.
We truly appreciate your support and hope you enjoy your furniture for years to come. Team RN
Beautiful furniture, great service.
We went for the Exeter 5 and 7 drawer chests and dining table, which we are really pleased with. The entire process from ordering to delivery and setup was straight-forward. Would thoroughly recommend Reclaim Nation and will definitely use them again.
30 juillet 2026
Réponse de Reclaim Nation
Thank you for your fantastic review.
We're delighted to hear you're so pleased with your Exeter chests and dining table, and that everything from ordering through to setup was hassle-free.
It's wonderful to know the whole experience lived up to your expectations and that you're happy to recommend Reclaim Nation.
We truly appreciate your continued support and look forward to welcoming you back again in the future. Team RN
Brilliant service
Brilliant service. ordered a gorgeous table and was not expecting it to arrive for 5-10 days but my table was ready and delivered in 2 days. They called and checked I was available for delivery and called again the day of delivery. Table is lovely and the quality exceeded my expectations. Highly recommended
5 août 2026
Réponse de Reclaim Nation
Thank you for your fantastic review.
We're delighted to hear your table arrived much sooner than expected and that our delivery team kept you informed at every stage.
It's wonderful to know the quality exceeded your expectations and that you're so pleased with your purchase.
We truly appreciate your high recommendation and hope you enjoy your beautiful table for many years to come. Team RN
Delivery was really quick and the…
Delivery was really quick and the quality of the product it great; we've had lots of compliments onto he side table. We'd already bought a dining table from RN so knew what to expect. Very happy all round and would recommend to others.
27 juillet 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear your side table arrived quickly and has already received so many compliments.
It's especially wonderful to know you returned to Reclaim Nation after enjoying your previous dining table and found the same great quality.
We truly appreciate your continued support and recommendation, and hope you enjoy your new piece for many years to come. Team RN
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you're so pleased with the quality of your purchase.
It's great to know the craftsmanship has met your expectations and left you happy with your choice.
We truly appreciate your support and hope you enjoy your furniture for many years to come. Team RN
Very good
Amazing customer experience from a lady called Bee, she helped me with all my delivery questions and got me all the information quickly. Nice to talk to friendly helpful people directly.
5 août 2026
Réponse de Reclaim Nation
Thank you for your fantastic feedback.
We're delighted to hear Bee provided such a friendly and efficient customer experience and was able to answer all your delivery questions quickly.
It's wonderful to know you appreciated speaking directly with someone who was helpful, approachable and well informed.
We truly appreciate your kind words and will be sure to share your lovely feedback with Bee. Team RN
I was so supraise high quality of this table…
I was so supraise quality of this table and bench- very high standard.
Great delivery service- well done for driver.
To be honest everything was great.
30 juillet 2026
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We're delighted to hear you were pleasantly surprised by the exceptional quality of your table and bench and that they exceeded your expectations.
It's fantastic to know the delivery service was smooth and that our driver made such a positive impression.
We truly appreciate your kind words and are so pleased everything met your expectations. Team RN
I’m really happy with my purchase
I’m really happy with my purchase. Table and bench looks fab, good quality and my delivery was super quick. I would recommend
31 juillet 2026
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We're delighted to hear you're so happy with your new table and bench and that you're pleased with their quality and appearance.
It's fantastic to know your order arrived quickly and that the whole experience met your expectations.
We truly appreciate your recommendation and hope you enjoy your furniture for many years to come. Team RN
I am not one to leave reviews but I…
I am not one to leave reviews but I have never experienced such a shocking service.
I ordered a bench and fixed table 3 months ago. It kept being pushed back. When I eventually got through to customer service, it was agreed I could be upgraded to the extendable version of the table as mine was not in stock, which is shocking in its self as this was not noted on the website. Last week I recieved the table but they forgot to ship the bench. They are now trying to ship the bench from my original order which is too big and small for the extendable table. I was rudely responded to over email by customer service asking I state clearly what I want. Its not rocket science... send the bench that fits the table.3 months in and hundreds of pounds down and I cant even sit at my table. I bought this table set for my first home and im utterly devestated by the whole process. I live in scotland not outer mongolia. Ive been offered a meagre 25 pound compensation but still have no answers on where my bench is.....
If you like to stand while eating and a great deal of gaslighting, I suggest you buy from here.
5 août 2026
Avis spontané
Réponse de Reclaim Nation
Dear Holly,
We’re very sorry for the experience you have had and for the frustration caused by the delays, missing bench and lack of clear communication.
We completely understand how disappointing this has been, especially after waiting so long for your table and bench set for your first home.
Our team is now reviewing your order. We will be in touch with you directly to confirm exactly what has happened and how we are going to resolve this.
We’re sorry again that this has fallen so far below the service you should have received.
Kind regards,
Reclaim Nation
Wonderful looking table
Great product, love that it comes from sustainable wood, the distressed look is great
Well made and great delivery
30 juillet 2026
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We're delighted to hear you love the sustainable reclaimed wood and the unique distressed finish of your furniture.
It's fantastic to know you're pleased with the quality, craftsmanship and smooth delivery experience.
We truly appreciate your support and hope you enjoy your furniture for many years to come. Team RN
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you love your new table and that it's exactly what you were looking for.
It's wonderful to know you're so pleased with your purchase and its quality.
We truly appreciate your support and hope you enjoy your beautiful table for many years to come. Team RN
Second product I have purchased and was…
Second product I have purchased and was not disappointed.
Great quality products and quick delivery.
21 juillet 2026
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We're delighted to hear your second purchase lived up to your expectations and that you continue to be impressed with our products.
It's fantastic to know you were pleased with the quality and the quick delivery.
We truly appreciate your continued support and look forward to serving you again in the future. Team RN
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