Ordered a sideboard after having previously purchased a dining table and a coffee table. All pieces are simply stunning. Communication from order up to delivery was faultless. It's rare to find great... Voir plus
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Excellent customer service and prompt email responses. Our order was delayed by around 4 weeks on the initial estimated delivery which was 6weeks (ordered end of June delivered end of Sept). However R... Voir plus
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They company promotes on tv ( customer assumption they build direct ) they don’t just buy in but the product I bought was well built ( it came from Vietnam ) . I wanted to buy actual UK reclaimed wood... Voir plus
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Incredibly happy with the tulsa extendable table and bench we ordered! Looks amazing and was easy to assemble. Delivery was well within the estimated delivery time.Delivery guys were professional and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.
Coordonnées de contact
Royaume-Uni
- info@reclaimnation.co.uk
- reclaimnation.co.uk
4,2
Bien
2 k avis
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A répondu à 100 % de ses avis négatifs
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Quality not as expected
We ordered a table and two benches from reclaim nation. We chose reclaimed wood because we wanted the character and understood that every piece would be different.
However, the tabletop we received had a number of large open holes across the surface. Whilst imperfections are expected with reclaimed timber, we felt the amount and size of the holes went beyond what was shown in the product photos and made the table less practical for everyday use.
We contacted customer service who advised that this was as expected and our only option was to return at our cost. Customer service was responsive however I feel they did misjudge how bad the table was. I also found they were not transparent with the collection fee for a return despite asking multiple times. I wouldn’t order again as I feel our definitions of a quality product differ.
22 juillet 2026
Avis spontané
Réponse de Reclaim Nation
Dear Bechan,
Thank you for your review. We’re sorry to hear that the table was not what you expected.
Our reclaimed wood furniture is designed to have natural character, including knots, markings, grain variation and imperfections. However, we understand that in your view the size and number of holes in the tabletop went beyond what you were expecting from the product images, and that this made the table feel less practical for everyday use.
We’re pleased to hear that our customer service team were responsive, but we’re sorry if you felt your concerns were not fully understood. We also apologise if the return collection fee was not made clear enough when you asked about this.
We appreciate your feedback and will take it on board when reviewing how we present the reclaimed finish and explain returns.
Kind regards,
Reclaim Nation
I love the table and chairs
Very happy with the purchase (Brooklyn extendable table and Dallas chairs). It’s a good quality product for a good price. Delivery was quick too. I forgot to enter the £10 off code when I purchased, but Reclaim Nation very kindly refunded me £10 after I emailed them.
24 juillet 2026
Réponse de Reclaim Nation
Thank you for your wonderful review.
We're delighted to hear you're so pleased with your Brooklyn extendable table and Dallas chairs and that you found them to be excellent quality and great value for money.
It's fantastic to know your order arrived quickly, and we're glad our team could promptly refund the £10 discount after you got in touch.
We truly appreciate your support and hope you enjoy your new furniture for many years to come. Team RN
Great furniture, good communications
Bought a table with matching bench and 4 chairs. The build quality of all the furniture is great, but unfortunately 2 of the chairs had been damaged during shipping. Reclaim Nation arranged for these to be replaced based on our photographs. Overall comms were good, although it did take a couple of weeks to sort it all out. Based on quality and responsiveness I would buy again.
30 juin 2026
Réponse de Reclaim Nation
Thank you for your detailed feedback.
We're delighted to hear you're pleased with the quality and craftsmanship of your table, bench and chairs.
While we're sorry that two chairs were damaged during transit, we're glad our team was able to arrange replacements and keep you updated throughout the process.
We truly appreciate your patience and are grateful for your recommendation—we look forward to serving you again in the future. Team RN
Fabulous service and incredibly…
Fabulous service and incredibly beautiful furniture. So solid
And well built. Perfect for my barn conversion really couldn’t praise this enough. The delivery service was very smooth. The quality of the product is amazing and I was kept informed about the order all the way along.
23 juillet 2026
Réponse de Reclaim Nation
Thank you for such a wonderful review.
We're delighted to hear our furniture is the perfect fit for your barn conversion and that you're so impressed with its solid craftsmanship and beautiful design.
It's fantastic to know the delivery process was smooth and that our regular communication kept you informed every step of the way.
We truly appreciate your kind words and hope you enjoy your furniture for many years to come. Team RN
Very nice table and easy to use…
Very nice table and easy to use extension so overall very pleased. Delivery was a little bit slower than stated but this wasn’t an issue
16 juillet 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you're so pleased with your table and found the extension mechanism easy and convenient to use.
We appreciate your understanding regarding the slight delivery delay and are glad it didn't affect your overall experience.
Thank you for your support, and we hope you enjoy your new furniture for many years to come. Team RN
Reclaim Nation a decent company
Love their furniture I had a issue with a delivery but they put it right, just one of those things, everything turned out good , I would recommend Reclaim Nation
13 juillet 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you love your furniture and that, although there was an issue with the delivery, our team was able to resolve it quickly and to your satisfaction.
It's wonderful to know everything worked out well in the end and that you'd recommend Reclaim Nation to others.
We truly appreciate your support and hope you enjoy your furniture for many years to come. Team RN
Quality offset delivery disappointment
We're delighted with the two five drawer tall chests we purchased.
The workmanship is excellent and the packaging was superb.
The pieces look great in our house and it's interesting to look at the signs of the previous life of the wood and wonder where and what it's been used for.
5 Stars for quality and value. Fortunately the delays and vagueness in delivery schedules were offset by our pleasure in the product
22 juillet 2026
Réponse de Reclaim Nation
Thank you for such a thoughtful review.
We're delighted to hear you're so pleased with your five-drawer tall chests and that their craftsmanship, quality and unique reclaimed character have made them a perfect addition to your home.
We appreciate your patience regarding the delivery delays and are pleased the finished products more than made up for the wait.
Your kind words and 5-star recommendation mean a great deal to us, and we hope you enjoy your furniture for many years to come. Team RN
my order came on time and the product…
my order came on time and the product is very good I have just re ordered and will definitely recommend you to friends and family
22 juillet 2026
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We're delighted to hear your order arrived on time and that you're so pleased with the quality of your purchase.
It's fantastic to know you've already placed another order and would recommend us to your friends and family.
Your continued support means a great deal to us, and we look forward to serving you again soon. Team RN
Réponse de Reclaim Nation
Thank you for your feedback.
We're pleased to hear the communication between you and our team met your expectations throughout your purchase.
Keeping our customers informed every step of the way is something we always strive for.
We truly appreciate your support and hope to welcome you back again soon. Team RN
6 week wait for a bed with defect
Delivery takes so long you’d think they’re growing the trees for these..
Placed my order on 16th June, with an advertised 3-5 day delivery. Received my order on 26th July, and it’s unusable. The mounts for the bed are in the wrong places. Beyond horrific.
Customer service has been horrendous throughout the delivery delay, with no meaningful updates and nothing helpful to offer.
Absolutely absurd experience and sincerely wish I never ordered this.
26 juillet 2026
Avis spontané
Réponse de Reclaim Nation
Dear Julie,
We’re very sorry for the delay to your order and for the frustration caused by the lack of clear updates during the wait.
We completely understand how disappointing it must be to wait much longer than the advertised delivery time, only for the bed to arrive with an issue that means it cannot be used.
The problem you have described with the bed mounts is not what we would expect, and our team will review this urgently so we can understand what has happened and get this resolved for you.
We’re sorry again that your experience has fallen so far below the standard we want to provide.
Kind regards,
Reclaim Nation
Beautiful piece of furniture
We are more than happy with our purchase of the Tulsa extendable table.
The craftsmanship is top quality and puts these mdf tables to shame.
A good price for such a beautiful table.
We would highly recommend.
The delivery guys were very friendly and put the table in our desired room.
20 juillet 2026
Réponse de Reclaim Nation
Thank you for your fantastic review.
We're delighted to hear you're so pleased with your Tulsa extendable table and that its craftsmanship and quality exceeded your expectations.
It's wonderful to know you found it to be excellent value for money, and that our delivery team provided such friendly and helpful service.
We truly appreciate your recommendation and hope you enjoy your beautiful table for many years to come. Team RN
Exceptional fabulous table and bench…
Exceptional fabulous table and bench love them both thank you
13 juillet 2026
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We're thrilled to hear you love your new table and bench and that they've exceeded your expectations.
It's fantastic to know you're so pleased with the quality and your overall purchase.
Thank you for choosing us, and we hope you enjoy your furniture for many years to come. Team RN
Delivery by DX dismal and varnish insufficient and poor workmanship with nails sticking out
The varnish on the wood products do need to be better applied and was insufficient. It bleached onto things and wasn't dry, and the wood still looked very raw and needed another coat of finish. Some under surfaces sides and undertops were also left out of being varnished so we had splinter cuts and wood grain abrasions. There were also nails sticking out of the product which tells me the workmanship is rather poor and unprofessional. The design is faultless and aesthetically pleasing but you do expect quality from reclaimed new wooden furniture as the price point commands. The third party shipping company (DX) appointed by them was dismal. They showed up unannounced without informing any tracking whatsoever by email or phone, and left without so much as attempting delivery stating I wasn't home to receive nor could they get a signature. So they do this to get you to pay re-delivery fees which is highly unethical and unefficient. And there is no way to reach them because guess what you have no tracking details or even knew they were the appointed shipper. They were horrid. For this marred experience, ReclaimNation gave me a £50 rebate which I appreciated the gesture of, but for so many reasons I am quite afraid to trust and buy again. The quality and purchase delivery process leaves a lot to be desired and improved upon.
13 juillet 2026
Réponse de Reclaim Nation
Good Morning,
Thank you for taking the time to leave your review. We’re pleased to hear that you like the design and look of the furniture, but we’re very sorry that the quality and delivery experience fell short.
The concerns you have raised around the finish, rough edges, splinters and nails are not what we would expect, and we understand why this would be disappointing at this price point. While reclaimed wood does naturally have character and variation, it should still arrive finished to a good standard.
We’re also sorry for the poor delivery experience with DX. You should have received clear tracking and notice before delivery was attempted, and we appreciate how frustrating it must have been not knowing who the courier was or when they were coming. We will raise this with them directly.
We’re glad the £50 gesture was appreciated, but we understand this does not fully make up for the issues you experienced. Your feedback has been taken seriously and will be used to improve both our quality checks and delivery process.
Kind regards,
Reclaim Nation
A great table
Really impressed with the product,the packaging was very thorough and effective.Also very easy to assemble.
20 juillet 2026
Réponse de Reclaim Nation
Thank you for your fantastic feedback.
We're delighted to hear you're so impressed with your purchase and that it arrived safely thanks to the careful packaging.
It's great to know the assembly process was quick and straightforward, making everything even more enjoyable.
We truly appreciate your support and hope you enjoy your furniture for many years to come. Team RN
I love my table and bed
I love my table and bed. Good quality, service, communication and delivery.
10 juillet 2026
Réponse de Reclaim Nation
Thank you for your lovely review.
We're delighted to hear you're enjoying both your table and bed and that you're pleased with their quality.
It's wonderful to know our service, communication and delivery all contributed to a great experience.
We truly appreciate your support and hope you enjoy your furniture for many years to come. Team RN
Love our table and bench
Love our table and bench. Arrived well packaged with minimal assembly required
5 mai 2026
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We're delighted to hear you love your new table and bench and that they arrived in perfect condition thanks to the secure packaging.
It's great to know the minimal assembly made setting everything up quick and hassle-free.
We truly appreciate your support and hope you enjoy your furniture for many years to come. Team RN
lovely quality furniture at a good price
The bedside table is exactly as described. The quality is lovely, good communication about delivery. The delivery people were polite and friendly
2 juillet 2026
Réponse de Reclaim Nation
Thank you for your lovely review.
We're so pleased to hear your bedside table arrived exactly as expected and that you're happy with its quality.
It's great to know our delivery updates kept you informed and that our delivery team provided such friendly, courteous service.
We truly appreciate your support and hope you enjoy your new furniture for many years to come. Team RN
Amazing Table and Chairs
I brought the Brooklyn Table with Dallas Chairs and a Bench. I personally wanted the chairs, but my son insisted on a bench.
The table itself and chairs are brilliant, beautiful and the centrepiece of our kitchen, which I hoped for.
Unfortunately the bench within a week a big splinter of wood came off, my son refused to sit on it. So i messaged them to ask if it was normal, they said it wasn't and offered a replacement, which was done very efficiently.
I want to say i absolutely love the table and chairs, it was well worth it.
There were a few issues, and yes i gave them 5 stars because the product is great, and their replacement were second to none. The thing is, It's gave a timeframe to be delivered and 2 days after that i messaged to chase and was told the delivery company would be in touch. An email to update me it was delayed would have been nice. Apart from the Reclaim Nation were great.
The other issue is that the delivery company they use. P2P Delivery. I can't find the company on here to do a review. I got messaged by them that they could deliver on a certain date. I told them if it's in the morning that's great but the afternoon i wouldn't be in as there was a special birthday celebration, they told me that the delivery was due between 1-4pm, so i told them i couldn't do that date. Their reply was quite shocking and uncaring, they told me they would cancel the delivery and on the cancelled date, they would then contact me within 5 working days after that to discuss a new date. The issue is the table was already late and the table was needed asap by then. In the end we had to cancel the plans because we couldn't wait that long for the table and chairs. Then when the delivery was coming the drivers couldn't find the address, so i told them where to go and because their English wasn't too good, they struggled to understand. By the time they arrived they were very rude. It was in stark contrast to when the bench was picked up and replaced, they were quick, the delivery driver got here no trouble and he was polite. I am writing this just to say that Reclaim Nation are great but are let down by the people they use to deliver.
5 juillet 2026
Avis spontané
Réponse de Reclaim Nation
Thank you for taking the time to share such detailed feedback.
We're thrilled to hear you love your Brooklyn table and Dallas chairs, and that they’ve become the centrepiece of your kitchen just as you hoped. We're also pleased that the issue with the bench was resolved quickly and efficiently with a replacement.
We sincerely apologise for the delays and communication issues surrounding your delivery, as well as the experience you had with the delivery company. While we're glad the furniture itself and our customer service met your expectations, we understand how frustrating the delivery process was and appreciate you bringing these concerns to our attention.
Thank you for recognising our team's efforts despite these challenges. Your feedback is invaluable, and we'll use it to help improve the overall customer experience going forward. Team RN
Great service
The furniture I purchased is really well made and good value for money. The two delivery drivers were very helpful courteous and professional ( keepers)
17 juillet 2026
Réponse de Reclaim Nation
Thank you for your wonderful feedback.
We're delighted to hear you're pleased with the quality of your furniture and feel it offers great value for money.
It's also fantastic to know our delivery team made such a positive impression with their helpful, courteous and professional service.
We appreciate your kind words and hope you enjoy your furniture for many years to come. Team RN
Réponse de Reclaim Nation
Thank you for your great feedback.
We're delighted to hear you're pleased with your purchase and found it easy to assemble.
It's fantastic to know you feel the product offers excellent value for money.
We appreciate your support and hope you enjoy your new furniture for years to come. Team RN
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