refundid.com Avis 

I feel as if the slip dress was poorly made. It poofs out from the waist down. Making the fit a bit odd. I do not recommend it. Also, it's priced high for a a garment that could easily look like it came from Zara.

got me and charged me an extra $5 for offset carbon.... be cautious when clicking through.

** i emailed and they refunded me :)

Honestly so sick of companies using this scammy platform. No I don't want to create an account, no I don't want to be charged extra for insurance and even more so for postage. Companies please I beg you just use your own returns portal instead of using a third party to do it. Sincerely, your customers who hate it.

There is a pop up box at the end about carbon neutral stuff - it’s already clicked but SHOULD be an option!! When you read it, it looks like you need to tick the box to accept to pay that extra when actually you need to tick the box to NOT accept it!! Very deceiving and not user friendly at all… would not recommend. Bit of a scam and I’m not happy.

This is an annoying platform to use for returns. Much easier to print a label from the website.

While it states that it is free to return there’s no mention of insurance cost, it is automatic deduct without my authorisation. If I would know there is any charge on return, I would drop it in the store. 
The website stated, “You have 7 days to ship back your item/s. Refundid is 100% free for all customers, with no subscription, set-up or transaction fees. Excludes in-store purchases, gift cards and items that do not apply to our return policy.”
This is misleading claim that it’s a free return if insurance is being charged. It should clearly states in your term and conditions so customer is aware of it. Not just automatic deduct without authorisation. 
Please reverse the insurance cost and the refund, I will return in store instead. 

Items were returned and I received confirmation of this from Country Road. Refundid then sent multiple reminder texts which caused concern. I contacted them to advise the items had been received by CR and have not had any reply or acknowledgement. I have then had my refund of almost $150 cancelled. I am really dissatisfied with this experience and will escalate the matter if my refund is not provided soon.

fast refund

Charged $12.95 postage and a massive hassle and process to get a refund. Will not shop Decjuba online again.

Wow!! The refund came straight away as soon as I processed it. With that I managed to re order a different size within 5 mins of processing the refund.
Happy customer

I was a long arduous process and I sent it off. Money in the bank.
And then I just checked bank and money plus more gas been taken.
I prefer the other way. Never failed.
Now I have to chase it up!

Prompt service!

I was told it was $9.99 for shipping to return my items then they whacked on $7.70 for 'insurance and carbon offset' AFTER I had accepted the refund and processed it.

Good idea, however ended up paying for carbon offset and couldn’t go back and change

Amazing experiance

The company is a SCAM. I was advised by RefundID that I had not returned a shirt, which was the incorrect size, and hence deducted the amount they had previously refunded to my bank account. I contacted RefundID and provided images of the parcel, Auspost receipt and Auspost tracking number. I was advised by RefundID to contact the store from where I bought the shirt. I did this. They have been most helpful, but like me cannot get any answers out of RefundID. I have ended up with no shirt, scammed for money, including paying postage twice, and no answers. Perhaps more worryingly since I provided RefundID with my Medicare details my MyGov account has been accessed by an unknown/unauthorised entity.

Had the same experience as others for Refundid- they were meant to refund my order to Witchery but instead took that money from my account. They are a scam company- have informed my bank, Witchery and will lodge with consumer protection