refundid.com Avis 

It required too much personal information and I would have preferred to have gone through the usual channels to do my returns rather than a third party. The transfer of funds has not shown up in my bank account as stated and I am unsure why although Im guessing it’s a weekend thing although I can’t get hold of anyone to tell me anything at present.

I have been hacked and someone has set up a refundid account with my email, a secondary email and their bank account details. I have tried to get this issue resolved for 1 month. The customer service is disgraceful. Nothing has been resolved. Where can I escalate a complaint to?

Absolute scam. I followed all of the instructions, aus post said the item was returned, and then 3 days later refundid takes the money back out of my bank account ($400!!!) and claims the item was never received. I have sent several emails and they haven’t replied to any. Do not trust this service

I needed to return 2 items from one order, only one was processed and refunded. How to fill in the form for 2 items was confusing.

First time using. Rarely return. Service is frustrating -- slow to respond and lacks transparency in details.
Simple graph shows item received, but no details of when it was received. Information is incorrect as supplier says I will be receive a refund and this service shows gift card. Found this service not to know the details. Maybe they know the basics but that does not help you. They told me false info as the pickup address was different to what they had in the system (item being returned was sent to me when I was up north). I logged a case and reply was so slow, item had already been returned. Correct info, you all DHL and request pickup . Seems like this service cannot handle anything but a refund that standard versus a refund that is happening because customer is unhappy with product or product quality.

Customer service how do you contact them??? I have sent 2 emails an filled out 2 contact forms. You are unable to call them. Yet I have read here great customer service 🙄

Amazing. Made return of item such an easy process. Received refund immediately and just had to pop retun item in post the next day 🥰

Amazing service, ordered 2 pairs of shoes from Aquila and the sizing was smaller than the others ordered previous, I ordered a larger size the next day and paid again as I did not want to miss out on the product.
When I looked into returning the shoes the refundit.com information was available and I applied, wow! it was instant and my refund was in my bank within seconds.

I paid 60$ for a damaged item, and only received 49$ refund. Not happy

No accomodation for poor auspost timeframes

As a first time user of Refundid I was nervous and somewhat daunted when I reached the ID section. However I read more about Refundid and am pleased to read that my personal details can be erased after due process.
As a 74 year old the experience has given me confidence to use this again - if needed!

Fantastic system! Immediately refunded & so easy to return with barcode!

Great service. It gives customers more confidence to shop online.

Absolutely nowhere does it give you warning regarding insurance or carbon offset costs and it just takes it out of your refund -be warned

Never received 2 refunds

Never used it before now but was the simplest return and refund I’ve ever dealt with!

Very disappointed- Refundid has added a carbon offset fee, but have changed the process so you get no warning .Where before you just hit a submit button, now it has small writing about a carbon offset charge. This is dishonest behaviour

I am unsure if this is a refundid rule, but 7 days isn't enough time to get to the post office if you're working full.time. Almost impossible for me as a solo household to be able to do this. I need 2 to 3 weeks to be sure to get there. Consequently, I missed the one week deadline. And now, my refund needs to be paid back and I have to contact Adorne to sort it out. Not convenient at all.

Unbeliveable service. I have never used refundid.com before thank you for making my retune so easy.

This is a fantastic service all the messing about I have had returning items to different stores. This is definitely the most easy way. Thank you so much
Tina Queensland