Regal Pawtraits Avis 

162
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

i am getting constant e mails to review my experience. Payed for VIP or expedited order got lost had to buy alternative x mas gifts, showed up amonth and a half later. Im sure theres a lot of companys... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fast service, accurate results, fast shipping. A little bummed out that the new canvas frames are substantially thinner than the old canvas frames, but it is what it is.

Noté 5 sur 5 étoiles

Amazing product and top notch customer service. Definitely plan ahead for gifts - my first order came and was unfortunately the wrong print. However, quickly got in touch with owner on Instagram for a... Voir plus

Noté 5 sur 5 étoiles

I would definitely order again and would recommend Regal Pawtraits to anyone looking for a unique personal gift. I ordered a portrait of our family dog as a gift for my mom. Molly was a member of... Voir plus

À propos de l'entreprise

  1. Boutique de cadeaux

Écrit par l'entreprise

Regal Pawtraits creates regal renaissance-style oil portraits featuring pets and humans while raising awareness for homeless pets.  Sustainably Made with Our Partners in USA, Australia, United Kingdom, and New Zealand.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

162 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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3,9

Tous les avis

(162)

19 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

What a great gift experience to give!

The two pictures I had chosen and gave as give were hugh hit! The quality and detail was impressive and will definitely use this service for future gifts. The joy that the recipient shows when receiving their special picture is wonderful.

11 août 2025
Noté 5 sur 5 étoiles

Quick assistance with shipping mistake

My portrait was accidentally sent to the wrong address, and someone was able to send me another portrait to the correct address in record time. Excellent customer service!

31 juillet 2025
Noté 3 sur 5 étoiles

The portrait is ok

The portrait is ok, a little washed out, but ok.
Not ok is how long it took. I paid the extra money for the super fast, skip the line, delivery & that seemed to have no effect at all.
I would probably use this again, but I would not believe you can get "quick" delivery. It will take the better part of a month AFTER you approve the portrait.

7 juillet 2025
Noté 2 sur 5 étoiles

A couple small issues. But great photo!

Hi! So this is my second order from Pawtraits and I loved my first one. This one is great there were just a couple issues. I had two dogs in this one and only one of their names were included and a smaller issue is that one of the dogs is black and in the photo he was changed to brown. I can handle that but it would be great if both dogs names were featured. Photo quality was great I love the artwork. Just those small issues

9 juillet 2025
Noté 5 sur 5 étoiles

Awesome Pawtrait!

We absolutely love our Regal Pawtraits canvas print of our dog. The resolution and quality of the image is top notch. Everyone loves it!

28 mai 2025
Noté 5 sur 5 étoiles

Easy process

It was an easy process. Being able to proof prior to final product was a plus. I had a fun time choosing and am still giggling.

29 mai 2025
Noté 5 sur 5 étoiles

I've purchased three of these paintings…

I've purchased three of these paintings as gifts, and each recipient loved their portrait. The first two were individual portraits sent to my friends who are a couple. On one of the first portraits, I needed to reject the first proof because I did not know how to select the right photo for the task. I learned and the correction went smoothly. Both portraits received were masterpieces - my friends love them and put them up prominently in their home. They tell me all the time about how many positive comments they get about them.

The third portrait was for my father-in-law's 82nd birthday. We were still searching for 'the right' gift a few days before his birthday, and I received an email from Regal Paw Prints about being able to get a portrait 'last minute' for Valentine's Day - which is also Dad's birthday. I uploaded the perfect photo and then got busy at work. I totally forgot about the order and completely missed the emails and texts about approving the proof. Fortunately, when I did not respond, the artist approved the proof for me. He also sent me a digital file to print immediately, so that I would have a gift to give on time, even if any delays with delivery cropped up. The painting arrived in beautiful condition, and Dad was thrilled with it. In years past, we had gifted Dad a genealogical search of his family crest, and a Lairdship title that came with “purchasing” a plot of land in a forest reclamation charity project in the Scottish Highlands. This portrait, by far, has been the best gift we have given him, second only to his grandchildren. He and my (very particular) Mother-in-Law put this portrait up prominently in their living room. They have shown it off to all of their friends. They emailed the e-proof to his cousins overseas. Last month, Dad fell off a ladder, breaking his neck and causing him weeks of recovery in the hospital. During recovery, he and Mom showed off the painting to the doctors, nurses, and house staff. He used it to keep himself motivated through his exercises. When we were fortunate to be able to bring him home well and walking, that portrait went right back up on the wall where he looks at it every day. When he sees it, he knows that he is a king in his family’s eyes, and that makes all the difference in the world. Thank you for your excellent work on this, and for your part in our family’s story.

13 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Extremely poor quality print

Extremely poor quality print. Approved eye color in photo proof is blue, printed image from regal pawtraits has black eyes.
Horrible customer service. Had to report them to BBB for help.
They do not print the approved proof with correct/matching quality of the proof. Refuse to replace it even though the website states they will per company policy

9 juin 2025
Avis spontané
Logo de Regal Pawtraits

Réponse de Regal Pawtraits

Hi Shawna,

We’re sorry to hear you were unhappy, but for full transparency to others reading:

✅ You approved the final artwork proof before we printed and shipped it. That approved version clearly shows the eye color, expression, and design details exactly as delivered.

🔗 View your approved proof here, exact print of which was delivered:
https://regalpawtraits.com/pages/order-proof?id=7556466147662&email=c1f22d8f


Your review mentions incorrect eye color and poor quality — however, these details matched what you approved. We’re proud of the care our artists put into every portrait, and we stand behind the craftsmanship of this piece.

We always encourage open communication, and we remain available to assist with any genuine issues — but it’s important that public reviews reflect the facts.

– Sofia
Customer Experience Team
Regal Pawtraits

Noté 5 sur 5 étoiles

Queen Boo

I really enjoyed the portrait and the fact that was already framed was added bonus

2 mai 2025
Noté 5 sur 5 étoiles

Updated

Had an issue but it was made right by Regal. They went above and beyond with their customer service. Buy in confidence.

1 mai 2025
Logo de Regal Pawtraits

Réponse de Regal Pawtraits

Hi Andrew,

I want to extend my sincere apologies for the inconvenience. That’s not the experience we strive for, and we take full responsibility.

After reviewing your order, I saw that your message came just after the portrait was approved. Unfortunately, once a proof is approved, it immediately enters the print queue and we’re unable to make changes at that stage.

That said, we want to make this right.

✅ We’ve gone ahead and processed a full refund for your order.
🎁 And if you’re still open to it, we’d love to send you a free corrected print with the hand adjusted exactly as you originally requested — no charge at all.

Thanks again for your patience — we truly value your support and hope to turn this experience around for you.

We're a small team that truly cares, and our goal is always to see every customer walk away happy and proud of their portrait.

Warm regards,
Sofia
Customer Experience Team
Regal Pawtraits
support@regalpawtraits.com

Noté 1 sur 5 étoiles

Ignored multiple times & faulty product

I have requested a return and tried to correspond with Regal Paw traits multiple times due to a faulty product and have heard nothing in response but continue to get marketing emails, which is extremely irritating when all i want is a response to our email.

23 avril 2025
Logo de Regal Pawtraits

Réponse de Regal Pawtraits

Hi there,

We’re truly sorry this experience didn’t meet your expectations — that’s never what we want for anyone who chooses us for such a special gift.

Just to share the full picture: after you let us know about the issue with your original canvas, we created and sent a corrected replacement completely free of charge. That part wasn’t mentioned here, but we hope it shows we genuinely tried to make things right. 💛

We understand your follow-up request was for a new design in a different outfit and size — and while we absolutely appreciated your willingness to cover the difference, that kind of request does require a fresh design process and a bit more lead time. Unfortunately, during a very high-volume period, we just couldn’t meet the timeline you were hoping for. That’s on us for not communicating that better — and we’re working behind the scenes to make sure future experiences are smoother.

We’re a small, passionate team that cares deeply about every portrait and every customer. Thank you again for your feedback — and for giving us the chance to improve. 💛

Warmly,
Sofia
Customer Experience Lead
Regal Pawtraits

Noté 5 sur 5 étoiles

Excellent quality

We purchased our portrait to commemorate the recent passing of our dog and couldn’t be happier. Quality was excellent, as was shipping time and came packed very well. Very pleased with our portrait and have gotten more than a couple laughs when people see it

8 avril 2025
Noté 5 sur 5 étoiles

Loved my picture

Loved my picture. It was the perfect gift for the historical romantic at heart. I would definitely recommend this creative gift for all.

27 février 2025

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