i am getting constant e mails to review my experience. Payed for VIP or expedited order got lost had to buy alternative x mas gifts, showed up amonth and a half later. Im sure theres a lot of companys... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Fast service, accurate results, fast shipping. A little bummed out that the new canvas frames are substantially thinner than the old canvas frames, but it is what it is.
Amazing product and top notch customer service. Definitely plan ahead for gifts - my first order came and was unfortunately the wrong print. However, quickly got in touch with owner on Instagram for a... Voir plus
I would definitely order again and would recommend Regal Pawtraits to anyone looking for a unique personal gift. I ordered a portrait of our family dog as a gift for my mom. Molly was a member of... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Regal Pawtraits creates regal renaissance-style oil portraits featuring pets and humans while raising awareness for homeless pets. Sustainably Made with Our Partners in USA, Australia, United Kingdom, and New Zealand.
Coordonnées de contact
3,9
Bien
162 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent experience all around
28 février 2025
And totally redeem yourself
Picture did need rework but they eventually made the appropriate changes and delivered an awesome finished product. Will order again
26 février 2025
Réponse de Regal Pawtraits
Hi Shaun,
Thanks so much for your feedback — and we're really glad to hear you liked the final result!
Just for clarity: after you reported an issue with your order, I (Sofia) personally got in touch and arranged for a corrected reprint to be shipped. It was delivered successfully on April 14 via Purolator 📦 (track here).
We also received your kind follow-up email that same day, thanking us and letting us know you'd be happy to update your review once the corrected portrait arrived — so we truly hope it met your expectations 🙏
As a small team, it means the world to us when customers return and give us a chance to make things right. We’re always here if you need anything 💛
Warm regards,
Sofia
Customer Experience Lead
Regal Pawtraits
Long arms not in proportion
I love the picture. The price was worth it. However, if I might make one observation… the arms are not in proportion with the head. They are too long and make the image almost ‘ape-like’. I should have picked this up on the proof you sent me. This takes away the overall impression of the finished picture, which is a pity.
9 février 2025
Réponse de Regal Pawtraits
Hi Alan,
Thank you so much for your honest feedback—we’re really glad to hear you loved the overall picture and felt it was worth the price!
We do our best to ensure every detail is just right, so I’m truly sorry to hear that the arm proportions didn’t feel quite natural in the final version. We completely understand how important those subtle elements are to the overall impression.
Even though the order is complete, we’d be happy to offer a complimentary revision to adjust the proportions and make sure you're 100% happy with your portrait. Just drop us an email at support@regalpawtraits.com and we’ll get it started right away.
Thanks again for your thoughtful review, Alan—we really appreciate it!
gift for a friend
This was a gift for a friend. I gave it to him during a party for him and it was a huge hit. This was the perfect gift.
5 février 2025
Highly recommend
Super easy to order, extremely prompt artwork proof that was perfect on first draft and prompt delivery. This was our second purchase and the same standards across both purchases. Highly recommend.
30 janvier 2025
Excellent product
Front the beginning to the end I received impeccable service. The end result was a fantastic picture. Excellent quality. All around great experience for the 3rd time.
28 janvier 2025
Was able to render 45 y o photo into a…
Was able to render 45 y o photo into a great keepsake for our children!
23 janvier 2025
Issue Resolved - Thanks Trust Pilot!
Nothing about my transaction went smoothly with this company. I placed my order in the middle of January, did not receive the proof until January 28th - approved the proof shipping label was made and took 15 days for the product to arrive. Upon opening the box the picture was of another couple. i reached out several times asking for the correct product to be sent. no replies over e mail or text. Phone number for the company is not active. I have continued daily e mailing support and texting the number given and no response.
Follow Up 4/16/2025
After several unanswered texts, e mails and the review on trust pilot I did receive the correct product in about a 5-to-6-week time period. The item shipped was correct and is exactly as ordered.
I received a text about a week after receiving the product and was told that they had an internal communication problem causing the issues.
After reading positive reviews maybe this was a one off? If you order from the company I hope you have better luck than my experience.
I raised my original star rating from a one to a three since they did make it right and the product turned out great.
20 février 2025
Avis spontané
Réponse de Regal Pawtraits
Hi John,
We're so sorry for the experience you had—this absolutely isn’t the standard we aim for. I can confirm this is resolved now :)
After seeing your messages, we immediately processed and shipped a corrected reprint of your portrait. According to USPS, it has now been delivered. You can track it here:
📦Tracking link: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9405536208071274640795
We sincerely apologize for the delay, the initial mix-up, and the communication breakdown. We're actively working on improving our response systems to prevent this in the future.
Thank you for your patience, and if there’s anything more we can do to help, we’re here for you.
– Sofia
I was sent a proof and I wrote twice…
I was sent a proof and I wrote twice saying I did not care for it. I wanted to have her look older. Never heard from anyone. I ordered it because I needed it for a gift. Very disappointing in regards to customer service especially how expensive it was.
26 décembre 2024
Lady Kippy
My sister's Kippy crossed the rainbow bridge over the summer so I purchased this item as a gift for her. The turn time was much faster than anticipated and the product is absolutly gorgeous. I do wish there were options to add real frames however, the product itself is fantastic. We were all very pleased.
26 décembre 2024
It was perfect!
It was perfect!! My daughter absolutely adored the painting of her dog. Great job!!
27 novembre 2024
Loved everything about this
Absolutely loved the print and the company was so easy to work with. Overall great product and experience
26 novembre 2024
Absolutely excellent service and…
Absolutely excellent service and delivery. So pleased with finished product my partner Absolutely loved it.
26 novembre 2024
Excited to get mine but I haven’t been…
Excited to get mine but I haven’t been able to get in touch with the company and I need to change the delivery address as I accidentally sent it to my old address . It’s been a week now
9 janvier 2025
Avis spontané
Good product but paid twice!!
The product was excellent, however, I inadvertently made two orders instead of one. In trying to edit the first order i unintentionally started a second order and was charged a second time. I have explained the situation twice thru on-line support and have rec'd neither a response nor a refund.
27 novembre 2024
Great service
Great service, needed some adjustments and they happily helped. Great service, fast shipping, quality product.
21 novembre 2024
We lost our young dog to cancer on 4th…
We lost our young dog to cancer on 4th December and I ordered a pawtrait for Christmas for my husband. Shipping says label issued awaiting item. I have sent numerous communications with no response so now adding stress to a really sad event:(
9 décembre 2024
Avis spontané
Réponse de Regal Pawtraits
Dear Anna,
First, let me express my deepest condolences for your loss. I can’t imagine the heartbreak you must be feeling, and I deeply regret that we’ve added any additional stress during this difficult time.
I have reviewed your order and wanted to provide you with an update. USPS has now updated the tracking information, and your package is currently in transit. It is expected to be delivered by Monday, December 23, 2024, by 9:00 PM.
Here is the latest tracking information for your reference: USPS Tracking Link: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9434636208071274783477
We should have communicated better throughout this process, and for that, I sincerely apologize. Please rest assured that we are monitoring this closely to ensure your order arrives as expected. If there are any further concerns, feel free to contact me directly at support@regalpawtraits.com.
Thank you for your patience, and I truly hope the pawtrait brings comfort and joy during the holiday season.
Warm regards,
Sofia,
Co-Founder,
RegalPawtraits
I purchased 3 pictures for my friends…
I purchased 3 pictures for my friends for Christmas that showcased their "royal" dogs - saying they loved them is an understatement! I appreciated their proof process and did make a revision on one portrait and was super fast and easy! I will definitely be a returning customer and have already shared their website with many! Thank you for making my gifts the star of the party!
20 décembre 2024
Avis spontané
Our Goddess
The final image was better than expected! Our recipient laughed, cried and hugged us all. She loved it!
1 novembre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.