Awful service Andrew Witham branch, had to wait 5 weeks for correct table, wrong size protective cover, wanted black parasol got grey. Everything could have been resolved but he was rude, argumen... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
When we arrived at the Wickford Branch on the A127 we were greeted by Darren who then left us to browse which was good. Once we had made a decision Darren answered all our questions and measured... Voir plus
Hi I just wanted to say how impressed we are with both your service and product !! We only ordered with you yesterday, at the weekend we were deliberating over which garden f... Voir plus
Hayden & Connor from Store2door on behalf of Kensington gardens furniture were extremely helpful as they brought the furniture round the back for my wife. It really show that there are some good deli... Voir plus
À propos de l'entreprise
À propos de Regatta Garden Furniture
Informations provenant de diverses sources externes
Regatta Garden Furniture is a family run business proudly celebrating over 25 years in business. With a strong ethos on customer service we always ensure we offer the very best products, prices and guarantees. Our price match promise is second to none, with the assurance that we will match or beat any legitimate quoted price.
Regatta also are proud to offer the exclusive Kensington Fire and Ice collection. It has been designed and crafted to enhance your outdoor living experience. Constructed from high quality cast aluminium with a stylish contemporary design. The collection comes complete with a 10 year guarantee, the range is hard wearing and will give many, many years enjoyment.
Coordonnées de contact
Unit 2, Rignals Lane Industrial Estate, Galleywood, CM2 8RF, Essex
- 01245 478000
- sales@regattafurniture.co.uk
- regattafurniture.com
3,6
Moyen
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good quality furniture and a quick and…
Good quality furniture and a quick and efficient delivery service
4 mai 2021
Great product at a fair price
Great product at a fair price, delivery on time and
By friendly helpful staff.
4 mai 2021
Very pleased with the quality of my…
Very pleased with the quality of my garden furniture. The delivery was on time and the men were extremely helpful
4 mai 2021
Garden Furniture - I wish!
Ordered a Havana Compact corner set on the 6 Apr through Outdoor Edge Garden Furniture. Sent an email to them before purchase and was assured it was in stock - 2-3 week delivery.
Chased at the end of week 2 and told to contact Regatta GF direct - Customer Services.
Mon, 19 Apr - told all managers were in a meeting and discussing delivery dates.
Tue, 20 Apr informed that the date for delivery should be next week 'just making final arrangements for delivery to your area' will call and confirm.
Wed, 21 Apr - no call.
Thu, 22 Apr - told that the furniture, which is now on a boat coming from China, has been delayed and is expected mid May.
THAT MEANS THE ITEM IS NOT IN STOCK.
Now awaiting a refund - money out of my account immediately - money back in 3-5 working days!!
Very very disappointing!!
22 avril 2021
Avis spontané
All items delivered
Unfortunately the order has been delivered incomplete, once I have received all the items, I will leave a full review.
All items have now been delivered, I am very happy with the quality of the product; it’s very comfortable and the customer service dept are very professional/ quick to act on any discrepancies.
18 avril 2021
Réponse de Regatta Garden Furniture
Dear Ms Vickers,
Thank you for your comments, we apologise that the delivery was incomplete. We have since delivered the missing item for you order and hope you enjoy your new garden furniture.
Many Thanks,
Regatta Garden Furniture
Arrived quickly and high quality.
18 avril 2021
Would order again
Delivered on time. Exactly as described. Very happy with my furniture. Would definitely order from this company again.
18 avril 2021
Connor & Liz in the showroom were…
Connor & Liz in the showroom were fantastic. They were on hand to answer all questions... nothing was too much trouble. Brilliant.
18 avril 2021
Avis spontané
Service
I bought the furniture during lockdown and was helped by the sales staff through the website. I am not very good with websites. Deliver was made in a timely manner but I have had to put the furniture in the summer house whilst I have some emergency builders on site. Hopefully it will all go together once unpacked but I have every faith Regatta will help. They seem very caring and efficient.
15 avril 2021
ordered a corner set and sun lounger in…
ordered a corner set and sun lounger in September left a 300 hundred pounds deposit cash. was told delivery would be in November .it was after Christmas that i thought i better follow up as had heard nothing.
was told it would now be April i asked if that was a definite delivery time and he said yes .just called to check and am now told it would be the end of may but not definite.
in all this time i have never had a single call or update regarding delivery i have had to do all the chasing. when i phoned a manager to complain he gave me a long explanation and as if he was proud of it explained he has a lot of other customers in my position.the set i ordered is no longer on the website i can only assume its no longer available . i said i wanted a refund in cash as this is what i gave them he said OK and offered me 5% discount if i picked a set in stock i refused
i said i would leave a negative review and he said in a uncomfortable tone go ahead i will have it removed and taken down
in all very upsetting experience leaving me to have to find another set now and all delivery times are for end of the summer.
15 avril 2021
Avis spontané
Réponse de Regatta Garden Furniture
Dear Mr Joyce,
I was saddened to read your negative review of the company, we have been trading for over 25 years and the vast majority of customers experiences are positive.
When you placed your order on the 15th October 2020, you were advised that Head Office would advise on a delivery date. We were expecting the Vermont Corner Unit that you placed a deposit on into us by late December to early January. Unfortunately the factory in China had experienced problems with both staff and suppliers resulting in a delay in their production. We have been chasing the factory constantly and have our first delivery of the Vermont Corner Unit due to dock on the 16th May 2021. It will be late May by the time the goods are delivered into us.
Having known the Customer Service Manager for several years now, I can understand that he may have given you a long explanation to appraise you of all the facts. However we do not have a lot of other customers in your position and this is certainly something the company wouldn't be proud of. Similarly we can only assume that you misunderstood the comments he made regarding your statement about leaving a negative review of us. We do not seek to have bad reviews deleted, any negative comments left we try to learn from and improve.
We are sorry that you feel upset by this.
Kind Regards,
The Regatta Garden Furniture Team
Staff were very helpful and patient and…
Staff were very helpful and patient and even brought a sofa out from the store as restrictions did not allow us to enter to browse. Delivery was within a few days and as agreed.
14 avril 2021
Excellent purchase!!
Garden set was beautifully made with well padded cushions, very comfy!
Looks beautiful on the decking and I have received many compliments on
my choice.
I had seen similar sets at other outlets but at almost twice the price I paid,
plus it came with a ten year guarantee.
13 avril 2021
Great service from Regatta
Great service from Regatta. delivered on time and very helpful.
13 avril 2021
Lovely sturdy set with 1st class…
Lovely sturdy set with 1st class service and super quick delivery.
13 avril 2021
Great product
Great product, really impressed by the quality. Good service, prompt delivery.
13 avril 2021
Great service instore
Great service instore, delivery, after care and when contacting. Very happy.
13 avril 2021
Great products and great service from…
Great products and great service from Regatta.
Have purchased table and chairs and a fixed pergola from them...
Delivered without fuss, on time and the product was great quality which was a concern as I had ordered both without seeing...
Not disappointed.
13 avril 2021
Good so far
Although we haven't actually unpacked the furniture yet (because the garden is not yet finished) the service we have had when purchasing and when it was delivered has been excellent.
12 avril 2021
I love my outdoor lounge set so much…
I love my outdoor lounge set so much fabulous quality and quick delivery so we are enjoying it now !!!!!
12 avril 2021
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.