relay.delivery Avis 787

Absolutely awful delivery service. Every time I see my parcel is going to be delivered by relay I dread it and have issues every time. Awful drivers who verbally abuse you. Half of them don’t speak English so communicating with them to try and help them deliver your parcel is impossible, so they resort to absolute vile abusive language. It’s technically apart of Royal Mail but its own entity, meaning you cannot complain or talk to ANYONE for things to be sorted. How this company is still going, is beyond me. STAY CLEAR of using this ‘service’.

Awful. My parcel was returned to sender before there was even attempt for it to be delivered. After sending 20 emails to customer service parcel was deemed as lost. Also had no reply from customer service despite them claiming that they will get back to me within 72h.

Delivered a parcel just put it outside front door, they didn’t even ring bell/ knock on door we were in !!

I received my parcel, and it was ripped open. This is completely unacceptable.

Terrible service .Had message to say delivery was 9 minutes away so waited by front door to then receive a message to say delivery attempt failed( A complete lie) No phone number so used the message service but as expected no reply. Package did turn up two days later after I had cancelled the order
.On time of writing 93% of reviews give one star rating that is one star to high. If ordering from anywhere make sure they don't use these cowboys as the delivery firm.

Honestly this company is ridiculous waited weeks to deliver. They said they would return to the sender after trying to deliver. They did not instead they lost my parcel and kept updating the delivery to redelivering. Absolute piss take. DO NOT USE!

If you are selling on vinted do not and I
Mean do not use this company they are absolutely diabolical. No customer service what so ever and just don’t care if they loose your stuff!!!! Which they do often!!!! More like a bunch of crooks!!!! Do not use full stop!!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Absolutely awful service, if I could give a golden medal for the worst delivery service that would be Relay.
Since they started, the slowest and most unreliable service ever. Like other reviews say it takes ages to receive parcel and a lottery if even going to receive it. Don't bother with them just choose InPost, Evri, DPD or Royal Mail.
Awful experience.

Well if you dont want a parcel to be delivered by a parcel delivery company these are your guys!
Poof and the parcel is gone.

Waiting for a Vinted delivery, it was supposed to take 5-7 days now I got a notification saying it may take 4 weeks. Seriously???

They basically stole my parcel, I won’t even say they lost it because it doesn’t make sense that a courier collected it on the 12th of June and it’s still not delivered on the 18th of June

I had a delivery driver open my front door to place my parcel in. No one was home! I’m not happy with this. You do not try someone’s door regardless if it’s open or anything.

Diabolical. Took 12 days to deliver a parcel. I’ve had overseas parcels arrive quicker. Terrible service. Avoid

Purchased an item on Vinted and delivery through Relay stated 3-4days. Notification then suggested a delay and then a delivery for 4 wks time. Very poor service and not very trustworthy. Do not use.

Delivery driver took a photo of the parcel then picked it up and walked away with it, after having a look for a camera. Our camera caught it all. I have raised this with relay but I do not hold much hope.Really poor service

I would rate 0 if I could. I bought 4 items on Vinted and every single one that is with Relay has gone missing! EVERY SINGLE ONE! How is this business still running?! Do not use this delivery service.

Under no circumstances should anybody ever use Relay for deliveries. If you order an item and see the merchant intends to use Relay to post it you should query that with them.
I am fairly certain there is a wider scam going on involving relay couriers outright stealing parcels. I was sent a ‘delivered’ email including a photo of a parcel on my doorstep (no attempt was made to ring the bell) but when I went downstairs less then 2 minutes later the parcel was nowhere to be found. Doesn’t seem logical that an opportunistic passer-by would have stolen it in broad daylight im a matter of seconds so I can only conclude it is the delivery courier themself who has stolen it. The absolute litany of terrible reviews for this shoddy company only strengthens that argument. Absolute disgrace. Relay are an absolute disgrace.

If im honest it wouldnt have given relay even 1 star.
I was in all day waiting for my parcel, nobody knocked on my door or buzzed my buzzer.
The next day I recieved a delivered notification and the delivery person has taken a picture of my parcel dumped in the communal landing instead of knocking my door and handing me it.
Now it has gone missing.
Worst part is I literally have a note on the communal door stating not to leave parcels in communal landing as it goes missing. Clearly they are illiterate or just dont care about people's packages.

Its not the first time either. The very first relay parcel I had delivered, the women buzzed my buzzer, I asked her to come up and she just opened the communal door, flung the parcel in the communal entrance and walked of.
If I know a parcel is being delivered by relay I will not order again

Posted three items via Vinted with these idiots ( not my choice) they sat at shop waiting to be picked up for over a week, they have now gone missing, the third wasn’t scanned properly therefore the buyer had a refund and I’ve lost my money and item , even the shop owner said they were a pile of sh*t , if you sell/ buy on Vinted remove them from your delivery options

If I could leave no stars that would be a better fit for the absolute shambles this company is. Was told my delivery would arrive 9:20am to 1:20pm. No delivery, no email notification to inform me the time has changed. Had to go to the website to see where it was to find out the delivery time has changed.

Parcels are always open so clearly seeing what’s inside to see if it’s worth stealing. Not hard to deliver a parcel undamaged an on time

Parcel out of the delivery 12/6. Not in not delivered even though it asked for special instructions which I gave them. Scheduled again for 14/6. Never turned up and now it’s delayed. How can it be. It’s clearly in someone’s van!!! This is a new company that will not last and will not be able to compete with the larger companies. Don’t know why companies are using relay. It must be extremely cheap to match the extremely poor service.