relay.delivery Avis 792

Another low-grade delivery service driving the race to the bottom. My Vinted parcel was dropped off by the seller on 1st June then collected by the courier same day. No updates since.
I've reached out to Relay but no response at all.
Their 72 hours timeline has passed with zero contact. Will not order again. AVOID AVOID AVOID AVOID

First time using relay, was a bit dubious, but satisfied, arrived quick and updates were frequent enough to reassure me.
No issues

I orded off shein 4 days ago and it said a 3 day delivery and i still dont got it. Do not trust them

I did not want to give any star.
I'm not one to give reviews in most cases but now I will.
This isn't the first time with Relay, in all honesty they do well by letting you know where they are and how long it'll take to deliver your item, but what i don't get is how they'll confidently drop the parcel somewhere else. Do y'all not check addresses? Postcodes? Pull up a picture of the address on google first to confirm? I mean my mobile is right there to call too. I'd rather my parcel gets slightly damaged than being left somewhere else, cos I may not even know where that is or trust that the people in that place are good enough not to steal my parcel and that's a wasted money, time and energy. Please sort this out, you're loosing people's trust. At this point I'm not even sure y'all will deliver my future parcels at the right store that I choose.

I was at home all day and my CCTV shows that no delivery attempt was made. I received a notification saying I was not at home, which is incorrect. Please investigate why my parcel was redirected to a collection point.

You left my parcel on a different street

Extremely unprofessional courier. Not only did he ignore my leave safe instructions which directed him to the specific door, he kept knocking on the door despite seeing that I was busy and had my hands full. Wouldn't leave safe even though I gestured to him to leave there as I was busy. Then swore in front of my kids when I told him I had already left instructions!! Unbelievable. Will make sure I never use them again.

Don’t Use 😡 lost 3 parcels now !! Vinted should not use and make us use this crap service 😡😡😡😡😡😡 should have no star rating

Delivered to a totally different street!!! They even asked for a picture of where to deliver it beforehand. They can't read street names and then deliver to a house that looks nothing like picture sent. Awful!!

Appalling service. Missing parcels, delivering to wrong addresses.... if there is a way for your parcel to not turn up, these guys are on it. 🤣

I wanted to put a minus relay tried on two occasions to deliver my parcel . Both times they said unable to deliver customer not at home. I was in on both occasions and my door camera does not show anyone trying to deliver my parcel. Customer service are a joke they have returned my parcel back to the sender and not even looked into where the mupet who was trying to deliver my goods was going to. Should have gone to spec savers ,

Lost 6 parcels in Enfield area from Vinted in the last 2 weeks. Very expensive items. Avoid like the plague. Absolutely appalling service and customer service. Where are all these missing parcels?

Unbelievably bad.
1. Vinted parcels were sent to a pick up shop which still had workmen in and wasn’t open.
2. Very difficult to contact help desk. A silly AI assistant purely went round in circles.
3. No way of find out where the parcels were.
4. I live in Huddersfield and eventually had 2 QR codes sent with requests for me to collect 1 parcel from a shop in Crosby, Liverpool and 1 from Henley near London.
5. Complaints made but no responses.

Absolutely appalling service.
A Wood

this is a joke and a half. oh my days i think i cried, out of overstimulation trying to find my package. MY GRANDMAS DYING WISH WAS FOR HER ASHES TO BE SCATTERED IN DEVON. RELAY COURIER WHERE SO BAD THAT THEY ARRIED 3 MONTHS LATE, AND HER ASHES PRACTICALLY SPILLED OUT THE BACK OF THE VAN. I THINK HALF HER BODY IS STILL IN THIER STORAGE FACILITY. this is in shambles. DO NOT USE THIS SERVICE I BEG YOU

I would give it no stars if I could. Atrocious service, I made a massive beef streak using relay. I am pretty sure it is baige rate because what even is this.

Delivered promptly and exactly per instruction.

I was advised my delivery would be on Wednesday.. Friday is here and they say they have delivered my parcel but nothing arrived. I attempted to contact the company but there is no help desk. I would never have ordered the item if I knew this company was doing the delivery. Zero stars and suspect someone has sticky fingers.

Really bad courier
Items sent was lost but they delivered a package I didn’t send I lost money and items they are slow and no help. There website is terrible you can’t speak on online chat or on the phone

I wouldn’t ever use
Stay clear

Awful and extremely frustrated. Waiting all day, until it was one stop away, checked back at the tracking to see it was delivered with a picture of my door at 4.02pm even though I never heard a knock, went outside to check parcel no where to be seen. Knocked on neighbours door nothing. I am so annoyed as I needed the parcel for an important event and now it’s too late to order a replacement. No number to call and customer service says it’ll take 72hours to respond! What use is that??? Absolutely terrible.

Shocking company, parcel already missed delivery date by a week, now told I have to wait another 2 weeks before they will do anything, do not buy anything if the seller is using relay