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Lisez les avis des autres

Noté 1 sur 5 étoiles

BUYER BEWARE The mattresses are not fit for purpose after a few weeks sink all over the place . Buy another brand as these are not inexpensive . There inspection is paid for by Relyon by an “ inde... Voir plus

Noté 5 sur 5 étoiles

Unreal mattress, highly recommend getting one from Relyon. Not sure who’s making these mattresses but they must be some sort of stitching wizards, craftsmanship is class. They must have some absolute... Voir plus

Noté 5 sur 5 étoiles

Highly recommend! Bought a Dunlopillo mattress from Relyon Beds Ltd. Fantastic product, great price & excellent service - received product quickly & on date of choice. Excellent nights sleep, suppo... Voir plus

Noté 5 sur 5 étoiles

Having a Relyon mattress is better than vispring, hypnos, i've had them all and can safely say money well spent. Got the Emperor in soft for me and medium for my partner superking zip and link, we lov... Voir plus

À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher
  2. Magasin de matelas

Écrit par l'entreprise

The Relyon name was born out of a reptutaion for hand crafting wonderfully comfortable natural mattresses.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

123 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,7

Tous les avis

(123)

27 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I ordered a king size divan bed and…

I ordered a king size divan bed and pocket sprung mattress from my local store, which was delivered within a few weeks. However although the divan base was very well made, the mattress was appalling. It was lumpy and bumpy and had body shaped dips in it to the point that I suspect it was somebody else’s reject. Our local store were polite but reluctant to take responsibility, saying they had to contact the manufacturer and we had to have it inspected and surveyed before they could do anything. To cut a long story short we took legal advice and that helped us to achieve a full refund. I would say to anyone that is finding it difficult to get anywhere with their complaint that the law is on your side and the retailer is solely responsible for sorting this out for you - just research it and make sure you know what your rights are under the law and don’t let them fob you off.

1 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Beautiful mattresses

Beautiful mattresses, well packaged and expertly delivered. We were unable to take delivery due to a family emergency, Relyon managed the whole operation seamlessly and kept us in full communication all the way.
The mattresses are ridiculously comfortable and clearly made with high end craftsmanship. We will definitely buy again!
Cannot recommend highly enough

30 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Love my Braemar mattress

Love my Braemar mattress! Delivery was on time and excellent service. My sleeping has improved as has my back! Thank you Relyon!

11 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Sagging Mattress, Broken Divan, and Zero Customer Care.

If I were you, I’d avoid Relyon altogether. Both their mattresses and divans are poor quality. I bought a super king divan and mattress from Land of Beds — the drawers fell apart, and the mattress sagged quickly, making it uncomfortable. They replaced it, but the second mattress started sagging from the very first night and now causes back pain for both of us. To make matters worse, they show no interest in standing behind their slogan, “The best beds in the world.” So don’t expect support — you’ll be on your own.
Will never buy another Relyon and nor should you.

1 septembre 2025
Avis spontané
Logo de Relyon Beds Ltd

Réponse de Relyon Beds Ltd

We are sorry to hear that the second mattress supplied to you nearly 6 years ago has failed to meet your expectations and that you are unable to accept the findings of an independent investigation. Contrary to your suggestion, Relyon takes customer service issues very seriously. With a complaint ratio of under 1% on tens of thousands of items supplied each year, Trustpilot readers will understand that whilst every endeavour is made to achieve maximum satisfaction, there will be situations where agreement is not possible.

Noté 1 sur 5 étoiles

AVOID RELYON MATTRESSES AT ALL COSTS

I bought an expensive single mattress (Relyon Henley) from a reputable bed retailer in February. Four months later significant sagging has made the mattress very uncomfortable and has caused back problems. I am awaiting a visit from an assessor to evaluate the mattress by a company called Castelan. I have been reading Trust pilot reviews about Relyon and have absolutely no confidence that the assessment will work in my favour. From what others have experienced it seems that the assessment outcome is always in Relyon’s favour. Relyon consistently advise Trust Pilot reviewers that their natural mattresses have a settling in period. My understanding that “settling in” means a mattress gets more comfortable - this is not the reality. Sagging does not lead to comfort but instead pain and sleepless nights.
THIS COMPANY WENT INTO ADMINISTRATION IN 2020 AND IS NOW PRODUCING SUB STANDARD PRODUCTS. DO NOT WASTE YOUR MONEY.
Adding to the problem is the fact that I first reported the problem to the retailer in mid-July and I didn't here from the assessor until September.

12 juin 2025
Avis spontané
Logo de Relyon Beds Ltd

Réponse de Relyon Beds Ltd

We are sorry to hear that your mattress has not met your expectations. An inspection has been arranged with you to try and resolve the situation.

Relyon was acquired from administration in 2020 and as a privately owned company is focussed on total customer satisfaction by supplying a range of very high quality products. With sales of tens of thousands of product each year to a full range of UK retailers (including such quality focussed names as Marks and Spencer, John Lewis and Next) customer complaint issues represent well under 1% of all items supplied. However, where there are legitimate issues we always endeavour to find the right solution, as we will in this case.

Noté 5 sur 5 étoiles

Highly recommend!

Highly recommend!
Bought a Dunlopillo mattress from Relyon Beds Ltd. Fantastic product, great price & excellent service - received product quickly & on date of choice.
Excellent nights sleep, supports my back & has helped improve my posture. Brand has strong environmental credentials too.
Very satisfied customer. Thank you Relyon Beds Ltd.

25 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing customer service

Recently bought a mattress through Sharon Green and she has been nothing but helpful and informative throughout the whole process - couldn’t recommend enough!

1 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Awesome mattress

Awesome mattress, so comfortable. Great service. I have bought Relyon mattresses for all my family now and would highly recommend to anyone.

11 juin 2025
Avis spontané

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