By far the best hair extension brand. Always go above and beyond for me even as a sole trader. It means a lot to someone like me to be recognised, appreciated, and shown such support.. Thankyou to all... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My clients love these Elegance Nano wefts great for adding volume the fine hair without unnecessary weight or bulk.
L'entreprise a répondu
Really poor customer service. You claim to have a hairsurance policy but when proof that the hair extensions aren’t fit for purpose and that your products have been used will not offer a replacement!... Voir plus
L'entreprise a répondu
The girls here have been so helpful even with my parcel being delayed in post. Very efficient & had a solution. Hair quality and colour is always amazing! And my best luxury brand I offer in the salon... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
Coordonnées de contact
Unit 2, Easter Park, Teesside Industrial Estate, TS17 9NT, Thornaby, Royaume-Uni
- +44 (0)330 175 2551
- help@remicachet.com
- remicachet.com
4,1
Bien
649 avis
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Such friendly and helpful people
Such friendly and helpful people. Beautiful hair fantastic prices
13 mai 2025
Réponse de Remi Cachet
Hi Jen,
We're happy to hear that you enjoyed our service and prices! Thank you for your kind words.
Best Wishes,
Customer Support - Remi Cachet
Great service
Excellent service. Made a mistake on a order.called first thing in the morning and everything was sorted out straight away.fast delivery and top quality hair
7 mai 2025
Réponse de Remi Cachet
Hi Panayiota,
We're so glad to hear you had a positive experience with our service. We appreciate you taking the time to share your feedback.
We strive to provide excellent service and we're happy to hear that we were able to resolve the issue quickly and efficiently. We're also pleased to hear that you were happy with the quality of our hair.
Best wishes,
Remi Cachet Customer Support
Great product always on time
Great product always on time , always friendly on the phone have good advice when I have issues with matching up colours
6 mai 2025
Réponse de Remi Cachet
Hi Orla,
We appreciate your kind words and are thrilled to hear about your positive experience with our products and customer service.
We strive to provide excellent service and are glad you found our team helpful and knowledgeable. We value your feedback.
Best wishes,
Remi Cachet Customer Support
130 euro custom charge
Paid 30 euro shipping .
No mention of taxes or customs
Had to pay 140 euro extra for shipping with ups as order didn’t include customs. If you’re aware customs are this high when ordering to outside of UK, it should be mentioned somewhere
6 mai 2025
Réponse de Remi Cachet
Hi Kinga,
Thank you for reaching out, and we truly understand your frustration regarding the unexpected customs charges.
Please know that duties and customs fees are determined solely by the destination country's government and customs authorities. Unfortunately, we do not have control over these charges, as they are assessed independently based on the value and classification of the goods being imported.
Since these fees can vary depending on the country and the nature of the items, we recommend contacting your local customs office or government authority for the most accurate and up-to-date information. They can provide clarity based on the specific commodity code used for the shipment.
We aim to provide clear and transparent communication regarding deliveries and you find more on our delivery page; www.remicachet.com/pages/delivery-returns
If you have any further questions or if there's anything else we can do to support you, please don’t hesitate to get in touch with our Customer Support team on help@remicachet.com.
Best wishes,
Remi Cachet Customer Support
Absolutely obsessed with the quality…
Absolutely obsessed with the quality and shades of remi hair! Would recommend to anyone and super quick delivery 👌🏻
6 mai 2025
Réponse de Remi Cachet
Hi Eve,
Thank you for your kind words! We are delighted to hear that you are happy with the quality and shades of our hair.
We strive to provide our customers with the best possible experience.
Best wishes,
Remi Cachet Customer Support
Easy to use website
Easy to use website, all products on stock. The hair is hi quality and the customer service is great.
23 avril 2025
Réponse de Remi Cachet
Hi Susan,
Thank you for your kind words! We're thrilled to hear you had a positive experience with our website, products, and customer service.
We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Best wishes,
Remi Cachet Customer Support
Réponse de Remi Cachet
Hi Kelly,
We appreciate your kind words and are thrilled to hear you had a positive experience with our product.
We strive to provide the best quality and service, and your feedback motivates us to continue doing so.
Customer Support - Remi Cachet
SCAM!!!!
Not real hair please don’t purchase!!!! The hair I got sent smelled like synthetic hair and when I tried to wash it it went into a big matted mess. Currently trying to get my money back but it’s not looking good
7 avril 2025
Réponse de Remi Cachet
Hi Lucy,
We're truly sorry to hear about the issues you've encountered with your order. We completely understand how disappointing and frustrating it must be when a product doesn't meet your expectations, especially in terms of quality and manageability.
Please be assured that all of our hair, including the Clip-In Deluxe Plus, is made from 100% human hair. We also understand that you've been in contact with our Customer Support team, who have explained that, unfortunately, as the hair has been disposed of, we’re unable to proceed with a refund or replacement.
We truly regret that we’re unable to offer a resolution in this case and hope for your understanding.
Best wishes,
Remi Cachet Customer Support
LOVE everything about remi cachet hair ❤️
22 avril 2025
Réponse de Remi Cachet
Hi Kaylee,
We're so happy to hear you love our hair! It means a lot to us that you're enjoying your experience with our products.
Customer Support - Remi Cachet
Professional and helpful!!
I need to express my happiness with this company. Firstly I’ve used companies in the past who have blamed myself or my client for the faulty of their hair, it has been a lengthy process to get the hair issue resolved, but the outcome has proven to me that not only do remi take pride in their product, but they also look after their customers. They have resolved the issue for me, and my client involved. Unlike the other company I previously used, who were extremely unhelpful until a video I created on TikTok went viral and they decided to help me if I deleted the video, exposing their bad customer service! Remi have handled this professionally and fairly, and haven’t made me feel alone, as I’m sure any hairdresser can agree, when there’s issues and companies aren’t behind you, you’re left feeling like your useless to the client and inadequate!
So thank you to Rebecca and Racheal who have helped me through this, you’re great girls.
2 mai 2025
Avis spontané
Réponse de Remi Cachet
Hi Hayley,
We are so happy to hear about your positive experience with our company. It's wonderful to know that you felt supported and understood throughout the process.
We strive to provide excellent customer service and are committed to ensuring our customers feel valued and heard.
We understand how frustrating it can be to encounter issues with products, especially when you're trying to provide the best service to your clients.
We appreciate your kind words about Rebecca and Rachel, and we're proud of their dedication to helping you resolve the issue. We're glad that you found our approach to be fair and professional, and we're committed to continuing to provide this level of service to all our customers.
Thank you again!
Customer Support - Remi Cachet
Excellent Products and Customer…
Excellent Products and Customer Service. I tell everyone
28 avril 2025
Avis spontané
Réponse de Remi Cachet
Hi Lucy,
Thank you for your kind words!
We're over the moon to hear that you've had such a positive experience with our products and customer service. We appreciate your recommendation and will continue to strive for excellence.
Customer Support - Remi Cachet
Absolutely love this company
Absolutely love this company. Been using remi cachet for over 8 years. The hair lasts so well. The staff are all brilliant too, if you've any questions they are dealt with very quickly and professionally. Wouldn't go anywhere else.
23 avril 2025
Réponse de Remi Cachet
Hi Helen,
Thank you so much for your kind words! We are thrilled to hear that you have been a satisfied customer for so long and that you appreciate the quality of our products and the helpfulness of our staff.
We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Customer Support - Remi Cachet
Réponse de Remi Cachet
Hi Kate,
Thank you for your kind words! We're delighted to hear you're happy with the quality of our hair, the speed of our delivery, and our customer service.
Customer Support - Remi Cachet
Amazing customer service
Had a problem with one of my orders and the customer service received from Rebecca was amazing, kept me updated the whole time and got another order sent out to me asap.
Amazing service!
22 avril 2025
Réponse de Remi Cachet
Hi Cerys,
We are thrilled to hear about your positive experience with our customer service team.
We strive to provide exceptional service to all our customers and are delighted that Rebecca was able to assist you promptly and efficiently.
We appreciate you taking the time to share your feedback, and we will be sure to pass your compliments along to Rebecca.
Customer Support - Remi Cachet
Réponse de Remi Cachet
Hi Tina,
Thank you for your kind words!
We're delighted to hear you're happy with our service, delivery speed, and product quality. We strive to provide the best possible experience for our customers.
Customer Support - Remi Cachet
Réponse de Remi Cachet
Hi Lauren,
Thank you so much for taking the time out of your day to leave us a 5 star review!
We appreciate it!
Customer Support - Remi Cachet
Amazing customer service,delivery and…
Amazing customer service,delivery and stock levels.
10 avril 2025
Réponse de Remi Cachet
Hi Fiona,
We appreciate your kind words and are thrilled to hear about your positive experience with our customer service, delivery, and stock levels. We strive to provide excellent service and are glad we were able to meet your expectations.
Best Wishes,
Remi Cachet - Customer Support
Fast delivery and great quality hair…
Fast delivery and great quality hair lasting over a year!!
15 avril 2025
Réponse de Remi Cachet
Hi Dawn,
We appreciate your kind words and are thrilled to hear about your positive experience with our product. We strive to provide high-quality products that meet our customers' needs. Your feedback is invaluable to us as we continue to improve our offerings.
Best Wishes,
Customer Support - Remi Cachet
I just wanted to shout out the amazing…
I just wanted to shout out the amazing customer service I received from Rebecca at Remy Cachet. I’ve got a huge day coming up and she was incredibly quick to respond, so helpful, and genuinely kind throughout the whole process.
As a hair extensionist, I’ve worked with many brands over the years, but the customer service from Remy Cachet truly stands out as the best I’ve experienced.
Thank you Rebecca x
15 avril 2025
Avis spontané
Réponse de Remi Cachet
Hi Niki,
We are so happy to hear about your positive experience with Rebecca.
It's wonderful to know that she went above and beyond to help you with your big day! We strive to provide exceptional customer service and it's heart warming to see that our efforts are making a difference.
We're grateful for your kind words and appreciate you taking the time to share your experience.
Best Wishes,
Remi Cachet - Customer Support
Hair was the perfect color and…
Hair was the perfect color and excellent quality! 2 day shipping is amazing
8 avril 2025
Réponse de Remi Cachet
Hi Jessica,
We're thrilled to hear you loved the colour and quality of your hair!
We strive to provide the best possible experience for our customers, and we're delighted that our fast shipping met your needs.
Customer Support - Remi Cachet
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