Was due to arrive the Monday but arrived 3 days earlier (the day after purchase)! Everything neatly packaged, the quality is amazing. Due for install this week & I am sure my client will bring repeat... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
New to Remi Cachet, always wanted to try it and now it's easily accessible in Ireland. So far love the quality and options of wefts (flat, nano, superweft) and tapes, especially the microtapes. Still... Voir plus
L'entreprise a répondu
My parcel is showing deliverd and I still haven't received it although it shows the parcel outside a door. I have contacted to try resolve with a refund or the hair and haven't heard anything
Always great fast service, nothing too much of a problem. Recently ordered some aftercare products and got a free beach towel and luggage strap... love them. Amazing quality hair. Wouldn't use any o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
Coordonnées de contact
Unit 2, Easter Park, Teesside Industrial Estate, TS17 9NT, Thornaby, Royaume-Uni
- +44 (0)330 175 2551
- help@remicachet.com
- remicachet.com
4,2
Bien
562 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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My parcel is showing deliverd and I…
My parcel is showing deliverd and I still haven't received it although it shows the parcel outside a door. I have contacted to try resolve with a refund or the hair and haven't heard anything
13 avril 2026
Great product and service
Was due to arrive the Monday but arrived 3 days earlier (the day after purchase)!
Everything neatly packaged, the quality is amazing. Due for install this week & I am sure my client will bring repeat custom for the elegance range hair
10 avril 2026
Stays true to colour
Hair feels amazing and stays true to colour, lasts really well, service is fab.
2 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I use remi cachet extensions in the…
I use remi cachet extensions in the salon aswell as at home and am always satisfied with quality and colours
27 mars 2026
Réponse : Remi Cachet
Hi Shane,
We're happy to hear that you are always satisfied with the quality and colours of our extensions.
Thank you for your positive feedback!
Best wishes,
Remi Cachet Customer Support
Réponse : Remi Cachet
Hi Karen,
Thank you for taking the time to leave this lovely review.
Best wishes,
Remi Cachet Customer Support
Fast delivery beautiful colour ring…
Fast delivery beautiful colour ring presentation was gorgeous
31 mars 2026
Réponse : Remi Cachet
Hi Rachael,
Thank you for sharing your feedback, we really appreciate the lovely words!
Best wishes,
Remi Cachet Customer Support
Excellent customer service
30 mars 2026
Réponse : Remi Cachet
Hi,
Thank you for taking the time to leave this fab review.
Best wishes,
Remi Cachet Customer Support
Hair has gone yellow
Hair has completely discoloured after 3 months.
Noticed discolouration two months in sent countless photos and evidence of the hair completely yellow from top to bottom just under £700 hair completely disappointing. Even more so with Remi cachet themself if you do not use their hair care I wouldn’t bother complaining they will not help and do not care I have been ignored for a week had to chase it up got a reply and now been waiting another week not been given any resolution except from “we can send you Remi cachet hair products” like that is going to change the discolouration they also suggested using Malibu C treatment which I’ve already done nothing is going to change the colour of the hair and they have not offered any reasonable resolution. Also confirmed I have used sulphate free shampoo and conditioner, heat protectant, only heat from blow drying, filtered shower head, hair oil, plating before bed, silk pillowcase, not been in the sun so I dread to think what they would look like in the summer or on holiday. If you have blonde hair would not bother at all. If you are looking for a company that cares about their customers being satisfied and happy with the product, again would not bother!
6 avril 2026
Avis spontané
Réponse : Remi Cachet
Hi Taya,
Thank you for sharing your feedback, we’re really sorry to hear how disappointed you’ve been with your experience. We completely understand how frustrating this must feel.
We would genuinely love to look into this further and support you, however we’re unable to locate any order details linked to your review. If you could please contact our customer support team again with your order information, we can ensure this is investigated and work towards a resolution with you.
We’d also like to clarify that if a Malibu C treatment has been used, this would indicate that the hair has experienced discolouration due to an external factor coming into contact with it. While we appreciate the care routine you’ve followed, discolouration of this nature is typically not caused by a fault in the hair itself.
That said, we would still very much like the opportunity to review your case in full and assist you further. Please do reach out to our support team so we can take this forward for you.
Best wishes,
Remi Cachet Customer Support
Disappointed
I’ve had my weave in for just a week now, and honestly I’m really disappointed. I switched from Beauty Works hoping that Remi Cachet would be better quality and last longer, but that hasn’t been my experience at all. The hair tangles constantly, I feel like I’m brushing it all the time, and it already feels dry and brittle — and I haven’t even washed it yet. I’m really upset about it.
30 mars 2026
Avis spontané
Réponse : Remi Cachet
Hi Lucy,
Thank you for taking the time to share your feedback - we’re really sorry to hear about your experience, this certainly isn’t the experience we want for our customers.
We’d genuinely love the opportunity to look into this further and support you, however we’re unable to locate any order details linked to your review. If you could please reach out to our customer support team (help@remicachet.com) with your order information, we’ll be more than happy to investigate and assist you as quickly as possible.
Best wishes,
Remi Cachet Customer Support
Just perfect
20 mars 2026
Réponse : Remi Cachet
Hi Amanda,
We appreciate you taking the time to leave this lovely feedback.
Best wishes,
Remi Cachet Customer Support
i have complained due to what feels…
i have complained regarding poor quality, which i think is a bad batch.
the customer service advisor eve has been really helpful and has offered to send a replacement of hair.
this has been handled very quickly.
26 mars 2026
Avis spontané
Réponse : Remi Cachet
Hi Danielle,
Thank you for leaving your positive feedback - we really appreciate you taking the time to do it.
We are glad to hear we could support you quickly, in an unfortunate situation.
Best wishes,
Remi Cachet Customer Support
Réponse : Remi Cachet
Hi Jayne,
Thank you for sharing your lovely feedback.
Best wishes,
Remi Cachet Customer Support
Réponse : Remi Cachet
Hi Elisa,
Thank you for taking the time to leave your positive feedback, we appreciate it.
Best wishes,
Remi Cachet Customer Support
Great products great service and super…
Great products great service and super fast delivery
11 mars 2026
Réponse : Remi Cachet
Hi Mia,
Thank you so much for leaving this lovely review of our products and service.
Best wishes,
Remi Cachet Customer Support
Such a shame, use to be good
I've used Remi for years now. I use the platinum blonde shade 55. When i first started with extensions the colour and quality would last really well. Over the last few years, my extensions have started going really brassy even after a month or 2 and the quality isn't the same. If I don't brush them every hour they matt and knot up and the ends just keep snapping. I've had to get 24" this time, i usually get 20" but because the length isn't lasting I've had to go longer. I'm not sure if they've changed their hair recently. Such a shame as I've tried other brands and they are much worse but when your paying over £600 for extensions, you want them to be right. Such a shame as they did use to be really good but i begrudge spending the money on this brand anymore. They seem to just get thinner and thinner over time too even though i haven't changed any of my hair care products from when i first started getting them.
15 décembre 2025
Avis spontané
Réponse : Remi Cachet
Hi Codey,
Thank you for taking the time to share your feedback, we’re really sorry to hear about your recent experience. We completely understand how disappointing this must feel, particularly when you’ve previously been happy with the colour and quality.
We take concerns like this very seriously, however we’ve been unable to locate an order linked to this review, which means we’re unfortunately unable to reach out to you directly or investigate your specific case at this stage.
We would really love the opportunity to look into this further for you and offer support. If you could please contact our customer support team (help@remicachet.com / 0330 175 2551) with your order details, we’ll do everything we can to assist and review this properly.
Thank you again for your feedback, it’s incredibly valuable to us, and we hope to resolve this for you as soon as possible.
Best wishes,
Remi Cachet Customer Support
New to Remi Cachet
New to Remi Cachet, always wanted to try it and now it's easily accessible in Ireland. So far love the quality and options of wefts (flat, nano, superweft) and tapes, especially the microtapes. Still getting use to the colour ring and blonde options (mixed blondes) but loved the selection of rooted blondes.
9 mars 2026
Réponse : Remi Cachet
Hi Prestige Studio,
We're glad you love the quality and options available to you!
Whilst you are getting used to the Colour Ring and our Blonde options, don't hesitate to reach out to our Customer Support team for any assistance or guidance! Help@remicachet.com / 0330 175 2551.
We really appreciate your feedback, thank you for sharing your experience.
Best wishes,
Remi Cachet Customer Support
SCAM. £400 extensions lost 4 inches of hair in 3 months. Company won’t fix problem!
I paid £400 for 20 inch extensions and they lost 4 inches of length within 3 months despite me having OPTIMAL hair care routines and using their recommended product. They won’t contact me about it and only will go through my hair dresser, then they don’t respond to her for a month at a time. My hairdresser has been in communication with them since NOVEMBER 2025 and the issue still hasn’t been rectified. They’re saying because so much time has passed, it’s wear and tear, despite me not even having th extensions in my head since October 2025! Poor poor company with shitty communication and poor customer service. SCAM do note waste your money
19 mars 2026
Avis spontané
Réponse : Remi Cachet
Hi Laura,
Thank you for taking the time to share your experience, we’re really sorry to hear how frustrated and disappointed you’re feeling. We completely understand how upsetting this situation must be.
We want to reassure you that we always aim to support and assist wherever we can, and it’s never our intention for anyone to feel ignored or let down. That said, as a professional-only supplier, our direct customer relationship is with your stylist, who purchased the hair on your behalf. For GDPR and data protection reasons, we’re only able to discuss order details, investigations, and resolutions directly with the account holder.
We genuinely value all feedback, we’re sorry again for the experience you’ve had and hope a resolution can be reached through your stylist as soon as possible.
Best wishes,
Remi Cachet Customer Support
I’ve only had these extensions for weeks
I’ve only had these extensions for a few weeks.
Since then they have been very knotty, dry and constantly getting tangled I don’t even want to leave my hair down I’ve had extensions for years and never ever have I experienced this. I’m using all the right products my hairdresser told me to using oil , conditioning masks and it’s still made no change.
17 mars 2026
Avis spontané
Réponse : Remi Cachet
Hi,
We're so sorry you're experiencing issues with dryness and tangling.
It's disappointing to hear the extensions haven't met your expectations and we would love to look into this further and offer our assistance, but unfortunately, there are no order details attached to your review.
Please reach out to our dedicated Customer Support team - help@remicachet.com.
Best wishes,
Remi Cachet Customer Support.
Réponse : Remi Cachet
Hi Helen,
We're happy to hear that you had a super fast and helpful experience! We appreciate your kind words about our products - thank you for leaving this review.
Best wishes,
Remi Cachet Customer Support.
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