Was due to arrive the Monday but arrived 3 days earlier (the day after purchase)! Everything neatly packaged, the quality is amazing. Due for install this week & I am sure my client will bring repeat... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
New to Remi Cachet, always wanted to try it and now it's easily accessible in Ireland. So far love the quality and options of wefts (flat, nano, superweft) and tapes, especially the microtapes. Still... Voir plus
L'entreprise a répondu
My parcel is showing deliverd and I still haven't received it although it shows the parcel outside a door. I have contacted to try resolve with a refund or the hair and haven't heard anything
Always great fast service, nothing too much of a problem. Recently ordered some aftercare products and got a free beach towel and luggage strap... love them. Amazing quality hair. Wouldn't use any o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
Coordonnées de contact
Unit 2, Easter Park, Teesside Industrial Estate, TS17 9NT, Thornaby, Royaume-Uni
- +44 (0)330 175 2551
- help@remicachet.com
- remicachet.com
4,2
Bien
562 avis
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Always reliable and great quality x
3 mars 2026
Réponse : Remi Cachet
Hi Carol,
We are so happy to know we can always provide you with reliable, quality service. Thanks for your review and kind words!
Best wishes,
Remi Cachet Customer Support.
Fabulous Hair
Ordering is easy online . I use the Elegance Full Weft range. I love the texture and standard of the hair . I use the Remi Cachet hair care range and it keeps my wefts in great condition!
2 mars 2026
Réponse : Remi Cachet
Hi Paula,
We're happy to hear you love the texture and standard of the Elegance Full Weft as well as our aftercare range.
Thanks for your positive feedback, we appreciate you leaving this review.
Best wishes,
Remi Cachet Customer Support.
Réponse : Remi Cachet
Hi Laraine,
We're happy to hear that your ordering experience was quick and helpful. Thank you for your positive feedback!
Best wishes,
Remi Cachet Customer Support.
Réponse : Remi Cachet
Hi Christine,
Thank you for taking the time to leave this lovely feedback.
We're happy to hear that you received quality hair and exceptional service with fast delivery.
Best wishes,
Remi Cachet Customer Support.
Perfect colour match
Perfect colour match, very quick delivery and gorgeous quality hair
19 février 2026
Réponse : Remi Cachet
Hi Stefanie,
Thank you so much for this lovely review - we love to hear about your positive experience.
Best wishes,
Remi Lengths Customer Support
Disappointed
If I could give zero stars I would tried to set up a trade account gave them the same certification and information as two work colleges their account got accepted and mine didnt honestly doesnt make sense at all.
25 février 2026
Avis spontané
Réponse : Remi Cachet
Hi Mariacarmela,
Thank you for your feedback, and we’re very sorry to hear that your application has not yet been approved.
We’ve reviewed your account and can see that we’re currently awaiting a response from you with the requested supporting evidence from you. As soon as this information is received, we’ll be able to proceed with the review and move your application forward as quickly as possible.
We’re keen to help get your account approved and up and running, and please don’t hesitate to reach out if you need any guidance on what’s required.
Best wishes,
Remi Cachet Customer Support
The buying experience was excellent…
The buying experience was excellent next day delivery great but unfortunately two of my customers have complained about the quality of the hair I have installed which is very disappointing as I have loyal clients and personally recommend Remi Cachet to them.
10 février 2026
Réponse : Remi Cachet
Hi Sarah,
Thank you for sharing this feedback with us and sorry to hear your two clients have complained about the quality, we never want anyone to feel upset with their hair.
We are unable to see any communication from you regarding this so our dedicated Customer Support team will be reaching out to you soon to gain a better understanding of your concern.
Thank you again for the feedback and we look forward to resolving this with you.
Best wishes,
Remi Cachet Customer Support
Réponse : Remi Cachet
Hi Jenna,
Thank you for leaving this lovely review - we love to hear your feedback.
Best wishes,
Remi Cachet Customer Support
Love the products I normally have good…
Love the products I normally have good service. But I sent hair extensions back which I ordered by mistake for £198 I never received my refund. They keep saying they have refunded me. But it was for a previous returned item. Very disappointed in them
9 février 2026
Réponse : Remi Cachet
Hi Adele,
Thank you for your feedback and sorry to hear you have not received your refund.
We have looked into the communication between you and our customer support team and we replied asking for your order number and return tracking on 09/02/2026 and have not received a reply from you.
We will reach out on that email thread to discuss further so we can look into this for you.
Best wishes,
Remi Cachet Customer Support
Delivery meant to be next day and paid…
Delivery meant to be next day and paid and arrived 2 days later and nearly 5 which my hairdresser wasn’t happy with gap she had booked me in for
2 février 2026
Réponse : Remi Cachet
Hi Lynsey,
Thank you for your feedback, we are really sorry to hear about the delay with your order. We completely understand how frustrating and inconvenient that must have been for you.
While next day delivery is the service selected, it is unfortunately not a guaranteed delivery date. It’s provided as an estimated delivery timeframe, and on rare occasions delays can occur once a parcel reaches the DPD depot.
I can see that there was a delay at the depot stage in this case, which is why it arrived later than expected and your order qualified for Free Delivery so there is no payment for this to be refund as goodwill.
Thank you again for leaving this review.
Best wishes,
Remi Cachet Customer Support
Remi cachet always ate great
Remi cachet always ate great. It’s the delivery DPD that causes problems. So if you order from the choose Royal Mail & you’ll get your order next day what you pay for. DPD never deliver on time. Airbus fab quality I have it in myself and my clients love it
4 février 2026
Réponse : Remi Cachet
Hi Nicola,
We're happy to hear that you and your clients love the product! We appreciate your feedback regarding delivery experiences. We'll explore options to ensure more reliable and timely deliveries in the future. Thanks for your review!
Best wishes, Customer Support - Remi Cachet
Exceptional hair extensions and…
Exceptional hair extensions and delivery. I wouldn’t use anyone else for the high quality hair and speedy delivery.
27 janvier 2026
Réponse : Remi Cachet
Hi Tracey,
We're happy to hear that you had such a great experience with our hair extensions and delivery service.
Thank you for your positive feedback; we appreciate it greatly!
Best wishes, Customer Support - Remi Cachet
A pleasure to buy
A pleasure to buy. Always a smooth operation from start to finish and great quality hair. Good telephone customer service too 🫶🏻
26 janvier 2026
Réponse : Remi Cachet
Hi Zoe,
We're happy to hear that you had a smooth experience and appreciate our quality. It's great to know our customer service met your expectations. Thanks for your positive feedback!
Best wishes - Remi Cachet, Customer Support
Always excellent customer service and…
Always excellent customer service and resolved an issues immediately. I accidentally put the wrong address in and this was a seamless process, not the headache I was expecting.
Whenever I ordered, it comes promptly and well within the timeframe given.
Keep it up as we need more companies that care about their clients.
23 janvier 2026
Réponse : Remi Cachet
Hi Ashley,
We're happy to hear that our customer service resolved the address issue seamlessly. We're glad your order arrived promptly and appreciate your positive feedback. It's great to know we're meeting your expectations.
Best wishes - Remi Cachet
Réponse : Remi Cachet
Hi Alison,
We're happy to hear that you find our hair products beautiful! Thank you for your wonderful feedback; we appreciate it greatly.
Best wishes - Remi Cachet
Réponse : Remi Cachet
Hi Laura,
We're happy to hear that you enjoy our brand! We appreciate you taking the time to share your positive experience with us.
Best wishes - Remi Cachet
Beautiful quality hair
Beautiful quality hair, twin tabs were so easy to apply. Looks exactly the same as the tapes in the head but a much easier less messy application and removal. Will definitely recommend
23 janvier 2026
Réponse : Remi Cachet
Hi Kelly,
We're happy to hear that you found the hair quality beautiful and the twin tabs easy to apply! We're glad the application and removal process was less messy for you.
Thank you for recommending our product!
Best wishes, Remi Cachet - Customer support
Great quality brand
14 janvier 2026
Réponse : Remi Cachet
Hi Jessica,
Thank you so much for sharing your thoughts with us!
Best wishes, Remi Cachet - Customer support
Super fast delivery always impressed…
Super fast delivery always impressed how fast it comes
13 janvier 2026
Réponse : Remi Cachet
Hi Lauren,
Thank you for taking the time to leave this review - we love to hear from our happy customers.
Best wishes,
Remi Cachet Customer Support
Réponse : Remi Cachet
Hi Stacey,
Thank you for your positive review and taking the time to share your feedback.
Best wishes,
Remi Cachet Customer Support
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