Remi Cachet Avis 

I switched to Remi on my stylist’s recommendation after using Euphoria One for many years, mainly because of their weft styles and hidden tapes. When I first received the hair back in December, I absolutely loved it. Unfortunately, my excitement didn’t last long.

Immediately after installation, the hair began to matt and knot so badly that I couldn’t wear it down. After weeks of back-and-forth with customer service, my stylist had to remove the hair and send it back. I was later told there was a backlog in their testing lab, which already felt like a red flag. Eventually, I was sent replacement wefts (the tapes weren’t returned at the time as they didn’t appear faulty).

However, once the new wefts arrived, I noticed the tapes were hugely discoloured in comparison, which left me having to purchase additional packs myself just to make them wearable. I had the hair refitted in March and, at first, it seemed improved — but after only a couple of refits the same issues started again. The hair continued to knot, matt, and shed excessively.

As someone who has worn extensions for over 7 years, always following correct aftercare and maintenance, this experience has been beyond disappointing. In just six months, I’ve gone through two full heads from this brand — both of which were completely unusable.

Overall: AVOID. The quality has clearly dropped significantly since the end of last year, and based on my experience (and many other reviews), these extensions are not worth the investment

Great service and top quality hair every time!

Super fast delivery, hair quality lovely as always

Great products, amazing customer service

I had an AMAZING experience with Rachael!! I had placed an order and when I went to pay, apple pay changed the address to an old one. I immediately got in contact with customer service in an absolute panic and Rachael was so patient with me and helped me. She changed the address for delivery and sorted everything for me, telling me what to do if it happened again. I am so so so grateful to her being so helpful and patient with as I was in a bit of a panic 🫠 I have always had such an amazing, positive experience with Remi Cachet. Cannot fault!! Thank you so much Rachael 🫶🏼 Lifesaver ✨

As a professional hairstylist, I've worked with many extension brands over the years but Remi Cachet is by far my go-to for consistent, high-quality results.
I mainly use the Elegance range on my clients, and the hair is absolutely beautiful thick from root to tip, soft, and long-lasting. With proper aftercare, most of my clients get 12 months or more out of their extensions, which is incredible.
The colour range is fantastic and blends seamlessly, especially with methods like nano tips, tapes, and wefts. My clients always comment on how natural the hair feels and how well it holds up between maintenance appointments.
Yes, it’s a premium product but I believe in investing in quality, and so do my clients. Remi Cachet has never let me down, and I wouldn’t use anything else in my salon.
Highly recommend to fellow professionals looking for reliable, luxury-grade hair extensions.

I’ve been a Remi Cachet customer for years now and I have never been let down by them! Great customer service particularly from Rachael.

Fab hair great customer service been buying from this company for years and years 👍

Ordered the qute hairdryer at abit of a risk, as there isn’t much I could find on reviews, the
Description on the website explained different parts of the hairdryer and what would be expected and I can honestly say it met up to the expectations. It’s lightweight powerful and I like that the attachments are magnetic, it came with three different nozzles and the packaging was quite impressive. I also got a tote bag which is perfect for mobile hairdressing. The rebrand of the nano ring tins are much better as they are metal and flat which is better for storage.

I am currently in dispute with Remi Cachet over a set of extensions that discoloured drastically within just a few weeks of wear, despite being cared for exactly as instructed with their own branded products.

The company has explained that this is “normal” and to be expected with ash tones, and even suggested recolouring them — despite their own website discouraging recolouring and promoting the Elegance range as lasting up to 18 months.

When I raised this, I was told their Hairsurance policy makes clear that colour is not guaranteed. However, I do not accept that a premium product should become unusable so quickly.

I am seeking either a replacement or a refund and hope the company will resolve this fairly. I will update this review if and when a satisfactory resolution is received from Remi Cachet.

Update: Company response suggested recolouring, which contradicts their own advice. I maintain my request for a refund or replacement and will update again when resolved.”

Update: I’m relieved to report that after some further correspondence Rebecca intervened and organised a full refund for the faded set.

This should not have taken so many emails but I’m thankful my issue was solved fairly.

Amazing no matter products and quick delivery xx

I love the extensions. I ordered the wrong colour and it was no problem to return

Amazing quality

Terrible hair. We bought the extensions and had them fitted. 4 months after one refit they are orange. This is obviously ( after reading other reviews) an issue with the dye used. They are blaming us and saying its usual wear and tear. Disgraceful!

The dedicated team have said because of the original hair used, this can happen. They should put this on their site! Hair may only last 4 months and it's up to the purchaser to fix it!!

I have the same darkened roots and they're Still perfect after a similar time. So the issue is clearly the hair BUT nothing is offered as a resolution to spending so much for 4 months hair!

Excellent product fantastic customer service and support

Amazing hair !

I’ve been a loyal customer and previously had great results using Remi Cachet, but this time has been a disaster. I had two full deluxe wefts fitted, but there was nothing deluxe about them. The hair is shockingly thin at the ends - it genuinely looks like something you’d pick up from a market stall, not a premium brand.

I spent over £800 including the fitting and additional lengths, only to be left with flat, lifeless hair that doesn’t resemble the quality I once trusted. What’s worse is the brand’s response - they told me to send the hair back after it was fitted. At that price point, they know most people can’t just remove and return the hair once it’s installed, so it feels like a convenient way to avoid responsibility.

After reading recent reviews, it’s clear I’m not the only one seeing this drop in quality. Sadly, I won’t be buying from Remi Cachet again. If you’re considering investing in their hair - don’t. Save your money and shop elsewhere.

I am from Sydney Australia and purchased Remi cachet after doing a hair extension specialist course.
These are the best hair extensions I’ve ever had, the quality is excellent and would absolutely recommend this brand to everyone.

Perfect quality and clients allways happy

I previously reported how awful my hair had gone after only 16 weeks. Left a review was told to reach out. Reached out was palmed off AGAIN there not interested in helping. The colour fading is awful my hair is orange totally different colour to advertised and sold. Ratty thin and has shed. They didn’t even ask to see it before blaming me. All of the responses on here asking you to reach out are just to look like they care once you do there not interested at all. I spent hundreds and it lasted less tho an a third of the marketed times it’s awful hair and the customer service is worse. If I could add photos to this review I would but I’d urge anyone to look on TikTok for recent social media posts of how bad this hair has gotten. They’ve spent a lot of money on a rebrand and seem to have forgetton its good quality hair we pay for not a packet.