Ordered my washer dryer and it came fast. More damage than describe but it worked so I was pleased. However it developed a fault in the warranty period. I have tried contacting them on multiple... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
When I took delivery of the dishwasher, the guys beckoned me into the back of the van, saying, "We'll take it back". Understandable, since it was unboxed, crudely covered in bubblewrap and with the b... Voir plus
Ordered 3 items Smooth transaction Delivered at the time and date agreed Good communication from crew and very helpful on arrival Good quality exactly as advertised Thanks again happy son in... Voir plus
Cost me money to end up staying at home waiting for a package for over two days and when I arrive the courier was very rude on customer friendly. I asked for letting me just use a story to push it fre... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!
Coordonnées de contact
Bath Road,, NE10 0JT, Gateshead, Royaume-Uni
- 0191 9339933
- hello@renew2u.co.uk
- renew2u.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A part for the dishwasher was missing
A part for the dishwasher was missing. I had to purchase the part myself. Very unimpressed

Réponse de Renew2u
Terrible company - AVOID!
Not transparent re products, refuse to accept liability for missing parts and faulty items and want to charge for returning faulty items. Shocking company and would most definitely advise potential customers to look elsewhere.

Réponse de Renew2u
5 stars
Great delivery and staff were very helpful when I missed delivery slot.
Highly recommend.

Réponse de Renew2u

Réponse de Renew2u
Happy
Great pricing and warranty as my dryer broke and was replaced in no time. Thank you

Réponse de Renew2u
Item lost between warehouse and carrier!
Item lost between warehouse and courier! Fair enough but no replacement offered. Still waiting for refund 10 days after their payment was received. Contacted PayPal and 5-7 working days for them to receive refund then 3-5 for the refund to hit my bank a/c. Really NOT happy with this experience. All the more annoying as my payment was received on the purchase day

Réponse de Renew2u
Can't fault the service at all very helpful. Thank you.
I was very pleased with the service provided and the two guys who delivered the goods. Thank you.

Réponse de Renew2u
I really hate writing bad reviews…e
I really hate writing bad reviews because it's someone's business.
We ordered a range cooker from Renew2U and our mistake was we didn't unpack it straight away to check it. We didn't need it straight away and wanted to protect it in the packaging. Our kitchen was being built and we left it the protective packaging. It was the very last thing to be moved into the kitchen. We carefully unpacked it and to our horror the bottom oven was completely smashed in . The warming drawer in the other side was also badly damaged. We contacted Renew2U and they weren't very helpful at all . Yes we should of unpacked it sooner! The damage was clearly a fork lift truck. We had to contact the manufacturer ourselves and thankfully they can come and repair it. The problem is with Renew2U is that they don't have stock of the same appliances . So if you kitchen was built around your oven like ours- that poses a big problem. We sent them photos and they said they could give us 10% back - which never happened. For the sake of saving a couple of hundred quid - buy your expensive appliances from a supplier that you know . Lesson learnt on our part.

Réponse de Renew2u
The service was prompt and the guys who…
The service was prompt and the guys who did the delivery even offered to plumb it in for a little extra.

Réponse de Renew2u
Product as described in the rating
Product as described in the rating, excellent v.alue for money and easy transaction. Very happy with my purchase, would highly recommend

Réponse de Renew2u
Spot on
Spot on.
Recommended by a Gap Employee. (John)
Service excellent . Two delivery lads kind also curtious

Réponse de Renew2u
Was missing rear feet for a dishwasher…
Was missing rear feet for a dishwasher but customer service was excellent and posted some out quickly

Réponse de Renew2u
Consistently High Quality
I’ve worked with Renew2U for several years through my job and have also purchased many products from them for specific projects. Every time, they have delivered top-quality refurbished tech with outstanding service. Their attention to detail, reliability, and commitment to sustainability set them apart.
The products are always in excellent condition, and their customer support is responsive and knowledgeable. Whether for business or personal use, I wouldn’t hesitate to recommend them. A fantastic company to work with!

Réponse de Renew2u
Easy experience
Easy experience, easy to use websit with info you require about the items for sale at the time. Any questions asked were answered in a timely fashion. Good prices for the goods and the delivery was quick and efficient, Would recommend to others and have done so already

Réponse de Renew2u
Whole process was very good
Steve was great to deal with, the delivery guys were professional and very friendly and the fridge was exactly as described. Thoroughly recommend the company.

Réponse de Renew2u
good product, quick delivery, easy
the product I ordered was in excellent condition as described it would be, easy to install, and the delivery people were great. would definitely buy from this website again!

Réponse de Renew2u
Excellent communications
Excellent communications, prompt delivery. Fridge freezer as described, one very happy customer. many thanks

Réponse de Renew2u
Put in the wrong address by mistake and…
Put in the wrong address by mistake and they wouldn't change it and wouldn't deliver to my son address shocking service would not recommend to anyone

Réponse de Renew2u
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







